Abstract: A distributed dictation/transcription system is provided. The system provides a client station, dictation manager, and dictation server networked such that the dictation manager selects a dictation server to transcribe audio from the client station. The dictation manager selects one of a plurality of dictation servers based on conventional load balancing and on a determination of whether the user profile is already uploaded to a dictation server. While selecting a dictation server or uploading a profile, the client may begin dictating, which audio would be stored in a buffer of dictation manager until a dictation server was selected or available. The user may receive in real time or near real time a display of the textual data that may be corrected by the user to update the user profile.

Abstract: The present invention provides a data device to speech service bridge. The bridge allows packet-based devices, such as, for example, the PDA and 2.5/3G cellular phone, to access voice services.

Abstract: A system to allow external applications to interact with an operating VXML browser include a VXML browser operating on a processor having a VXML interpreter. A control is operably interconnected between the external application and the VXML interpreter using a communication channel. The control inserts the commands into the VXML interpreter, which are processed by the VXML browser in a conventional manner to allow the external application to interact with the operating VXML browser.

Abstract: A distributed dictation/transcription system is provided. The system provides a client station, dictation manager, and dictation server networked such that the dictation manager can select a dictation server to transcribe audio from the client station. The dictation manager selects one of a plurality of dictation servers based on conventional load balancing as well as on a determination of which of the dictation servers may already have a user profile uploaded. Moreover, while selecting a dictation server and/or uploading a profile, the user or client at the client station may begin dictating, which audio would be stored in a buffer of dictation manager until a dictation server was selected and/or available. The user would receive in real time or near real time a display of the textual data that may be corrected by the user. The corrective textual data may be transmitted back to the dictation manager to update the user profile.

Abstract: The technology of the present application provides a processor (a.k.a. a confidential processor) to obtain confidential information from a customer and to inhibit a customer service representative from receiving the confidential information. The processor obtains the information and converts it to a format to be input to an application that requires the information. The formatting may include providing a plug-in module at the application processor to cause the data field to be considered a password field to inhibit copying the information to the copy buffer or the like.

Abstract: The present invention provides a data device to speech service bridge. The bridge allows packet-based devices, such as, for example, the PDA and 2.5/3G cellular phone, to access voice services.

Abstract: A method and apparatus useful to train speech recognition engines is provided. Many of today's speech recognition engines require training to particular individuals to accurately convert speech to text. The training requires the use of significant resources for certain applications. To alleviate the resources, a trainer is provided with the text transcription and the audio file. The trainer updates the text based on the audio file. The changes are provided to the speech recognition to train the recognition engine and update the user profile. In certain aspects, the training is reversible as it is possible to over train the system such that the trained system is actually less proficient.

Abstract: An audio quality feedback system and method is provided. The system receives audio from a client via a communication device such as a microphone, The audio quality feedback system compares the received audio to one or more parameters regarding the quality of the feedback. The parameters include, for example, clipping, periods of silence, signal to noise ratios. Based on the comparison, feedback is generated to allow adjustment of the communication device or use of the communication device to improve the quality of the audio.

Abstract: A dictation system that allows using trainable code phrases is provided. The dictation system operates by receiving audio and recognizing the audio as text. The text/audio may contain code phrases that are identified by a comparator that matches the text/audio and replaces the code phrase with a standard clause that is associated with the code phrase. The database or memory containing the code phrases is loaded with matched standard clauses that may be identified to provide a hierarchal system such that certain code phrases may have multiple meanings depending on the user.

Abstract: A client station having access to an application is provided. The application has at least one indicia having a first configuration and a second configuration different from the first configuration. The second configuration indicating the application is able to accept input.

Abstract: A call center environment is provided that allows a customer service representative to populate a workstation display screen with data using either keystrokes or voice input. The voice input is provided to the workstation using a voice overlay and voice platform to convert audio into data usable by the workstation to populate the screen.

Abstract: The present invention provides a data device to speech service bridge. The bridge allows packet-based devices, such as, for example, the PDA and 2.5/3G cellular phone, to access voice services.

Abstract: A distributed dictation/transcription system is provided. The system provides a client station, dictation manager, and dictation server connected such that the dictation manager can select a dictation server to transcribe audio from the client station. A job queue at the dictation manager holds the queues the audio to be provided to the dictation servers. The dictation manager reviews all jobs in the job queue and send audio with a user profile matching a user profile already uploaded to the dictation server regardless of whether the matching audio is next in the job queue. If alternative audio has been pending over a predetermined amount of time or has a higher priority, the alternative audio is sent to the dictation server.

Abstract: A call center environment is provided that allows a customer service representative to populate a workstation display screen with data using either keystrokes or voice input. The voice input is provided to the workstation using a voice overlay and voice platform to convert audio into data usable by the workstation to populate the screen.

Abstract: A call center environment is provided that allows a customer service representative to populate a workstation display screen with data using either keystrokes or voice input. The voice input is provided to the workstation using a voice overlay and voice platform to convert audio into data usable by the workstation to populate the screen.