Abstract: A method for providing assistance to each of a plurality of users, each having been enrolled as a member of a community includes receiving, at a server, communications from corresponding mobile devices, each of which is associated with a user who has enrolled as a member in a first community. These emergency communications were initiated by activation of respective personal security buttons on the mobile devices, and provide information about respective security conditions. In response to the communications, the server alerts corresponding first and second security services that are appropriate responding to the respective security conditions.

Abstract: Described herein are systems and methods for determining and managing the location of a calling device during an emergency call. A computing device at a data store establishes a connection with a computing device at a public safety access point (PSAP). The connection is established upon activation of an emergency function at a calling device coupled to the computing device at the PSAP via a first communications channel. The calling device is associated with a unique identifier. The computing device at the data store receives location data for the calling device, where the calling device streams the location data to the data store via a second communications channel upon activation of the emergency function. The computing device at the data store makes the location data for the calling device available to the computing device at the PSAP using the unique identifier.

Abstract: A method for providing assistance to each of a plurality of users, each having been enrolled as a member of a community includes receiving, at a server, communications from corresponding mobile devices, each of which is associated with a user who has enrolled as a member in a first community. These emergency communications were initiated by activation of respective personal security buttons on the mobile devices, and provide information about respective security conditions. In response to the communications, the server alerts corresponding first and second security services that are appropriate responding to the respective security conditions.

Abstract: Described herein are systems and methods for determining and managing the location of a calling device during an emergency call. A computing device at a data store establishes a connection with a computing device at a public safety access point (PSAP). The connection is established upon receipt of an emergency call at the computing device at the PSAP from a calling device via a first communications channel. The calling device is associated with a unique identifier. The computing device at the data store receives location data for the calling device, where the calling device streams the location data to the data store via a second communications channel upon initiation of the emergency call. The computing device at the data store makes the location data for the calling device available to the computing device at the PSAP using the unique identifier.

Abstract: A method for providing assistance to each of a plurality of users, each having been enrolled as a member of a community includes receiving, at a server, communications from corresponding mobile devices, each of which is associated with a user who has enrolled as a member in a first community. These emergency communications were initiated by activation of respective personal security buttons on the mobile devices, and provide information about respective security conditions. In response to the communications, the server alerts corresponding first and second security services that are appropriate responding to the respective security conditions.

Abstract: A method for providing assistance to each of a plurality of users, each having been enrolled as a member of a community includes receiving, at a server, communications from corresponding mobile devices, each of which is associated with a user who has enrolled as a member in a first community. These emergency communications were initiated by activation of respective personal security buttons on the mobile devices, and provide information about respective security conditions. In response to the communications, the server alerts corresponding first and second security services that are appropriate responding to the respective security conditions.

Abstract: A computer-implemented method for processing emergency calls includes receiving an emergency call from a calling device via a first communication format, identifying a location associated with the calling device, identifying a destination for the emergency call based at least in part on the location, determining an attribute associated with the destination, and determining an action to be taken based at least in part on the first communication format and on the attribute.

Abstract: A personal security system takes advantage of location determination capabilities of a mobile communication services to provide personal security features to one or more communities of users. One method includes a user initiating a security period from a mobile device and specifying an end condition for that security period. If the user does not terminate the security period, at the end of the security period a notification is sent with information characterizing the user and a location associated with the user.

Abstract: In a general aspect, a computer-implemented method includes receiving, via an input interface of a notification platform, updated subscriber data; comparing, using a comparison module of the notification platform, the updated subscriber data with existing subscriber data stored in a subscriber database; and, based on the results of the comparing, modifying, using a modification module of the notification platform, the existing subscriber data stored in the subscriber database.

Abstract: A method includes sending notification messages to a plurality of subscribers of a notification platform via a plurality of communications devices of the subscribers over a plurality of communications channels, each communications device associated with at least one of the plurality of communications channels, including sending notification messages to devices over first channels associated with the communications devices. The method also includes monitoring a status of the first channels and a status of the notification messages sent over the first channels; and adapting the sending of the notification messages according to the monitored statuses, including sending at least some of the notification messages over second channels associated with the communications devices.

Abstract: A computer-implemented method for processing emergency calls includes receiving an emergency call from a calling device via a first communication format, identifying a location associated with the calling device, identifying a destination for the emergency call based at least in part on the location, determining an attribute associated with the destination, and determining an action to be taken based at least in part on the first communication format and on the attribute.

Abstract: A personal security system takes advantage of location determination capabilities of a mobile communication services to provide personal security features to one or more communities of users. One method includes a user initiating a security period from a mobile device and specifying an end condition for that security period. If the user does not terminate the security period, at the end of the security period a notification is sent with information characterizing the user and a location associated with the user.

Abstract: A method of communicating with a user includes receiving a call from the user via a first mode of communicating; sending, to an emergency information service, via a communications network, a request for information associated with the user; receiving, from the emergency information service, via the communications network, information characterizing more than one mode of communicating with the user; and initiating communication with the user via a second mode of communicating, the second mode of communicating included in the more than one mode of communicating with the user.

Abstract: In a general aspect, a computer-implemented method includes receiving, via an input interface of a notification platform, updated subscriber data; comparing, using a comparison module of the notification platform, the updated subscriber data with existing subscriber data stored in a subscriber database; and, based on the results of the comparing, modifying, using a modification module of the notification platform, the existing subscriber data stored in the subscriber database.

Abstract: A computer-implemented method includes evaluating, using an analysis module of a public safety analysis system, user-generated content associated with at least one content source; identifying, using the analysis module of the public safety analysis system, a putative public safety incident based at least in part on the evaluation of the user-generated content; and providing, using an output module of the public safety analysis system, a representation of the putative public safety incident to a client of the public safety analysis system.

Abstract: An apparatus for management of information for use in mitigating an emergency includes a data storage element configured to store registrant information obtained from members of a population residing in a particular geographic area and a set of survey questions, and a data storage system, the data storage system being programmed to implement a survey editor for enabling an emergency management official to create a survey for soliciting information from the members for inclusion in the registrant information, the survey editor providing, to the emergency management official, an interface for selecting a subset of questions from the set of questions, the subset of questions being selected from the set of questions based at least in part on the particular geographic area, and a survey portal for receiving, from the member, a response to the survey for integration into the reference data.

Abstract: A method for using text to communicate with a 9-1-1 caller includes receiving an emergency message from a 9-1-1-caller using a mobile device, presenting, on a display screen of the mobile device, a first text message, presenting, on the display screen of the mobile device, a first set of valid responses to the first text message, and receiving, from the mobile device, information identifying a selection of a valid response from the first set of valid responses.

Abstract: A method for providing user data to an emergency service provider includes enrolling a user in an emergency information system, including configuring a communication device associated with the user to deliver an access identifier to an emergency service provider when the user contacts the emergency service provider using the communication device. The method also includes maintaining, in a data storage module of the emergency information system, a database including user data associated with the user. The user data is associated with the access identifier. The method further includes receiving, via a communication network linked to the emergency information system, an access request from the emergency service provider, the access request including the access identifier; and providing, via the communication network, at least some of the user data associated with the requested access identifier to the emergency service provider.

Abstract: An apparatus for management of information for use in mitigating an emergency includes a data storage element configured to store registrant information obtained from members of a population residing in a particular geographic area and a set of survey questions, and a data storage system, the data storage system being programmed to implement a survey editor for enabling an emergency management official to create a survey for soliciting information from the members for inclusion in the registrant information, the survey editor providing, to the emergency management official, an interface for selecting a subset of questions from the set of questions, the subset of questions being selected from the set of questions based at least in part on the particular geographic area, and a survey portal for receiving, from the member, a response to the survey for integration into the reference data.

Abstract: A method for providing user data to an emergency service provider includes enrolling a user in an emergency information system, including configuring a communication device associated with the user to deliver an access identifier to an emergency service provider when the user contacts the emergency service provider using the communication device. The method also includes maintaining, in a data storage module of the emergency information system, a database including user data associated with the user. The user data is associated with the access identifier. The method further includes receiving, via a communication network linked to the emergency information system, an access request from the emergency service provider, the access request including the access identifier; and providing, via the communication network, at least some of the user data associated with the requested access identifier to the emergency service provider.