Abstract: A computer-implemented method for processing emergency calls includes receiving an emergency call from a calling device via a first communication format, identifying a location associated with the calling device, identifying a destination for the emergency call based at least in part on the location, determining an attribute associated with the destination, and determining an action to be taken based at least in part on the first communication format and on the attribute.

Abstract: An approach to managing emergency response data for providing in response to an emergency call makes use of different management approaches depending on the source of the data. For example, data provided directly by the individual to whom the data refers may be handled in one way, while data provided indirectly by an entity or other individual may be handled in another way. Information provided indirectly may be validated and/or its source indicated when presented to an emergency responder.

Abstract: A method for providing user data to an emergency service provider includes enrolling a user in an emergency information system, including configuring a communication device associated with the user to deliver an access identifier to an emergency service provider when the user contacts the emergency service provider using the communication device. The method also includes maintaining, in a data storage module of the emergency information system, a database including user data associated with the user. The user data is associated with the access identifier. The method further includes receiving, via a communication network linked to the emergency information system, an access request from the emergency service provider, the access request including the access identifier; and providing, via the communication network, at least some of the user data associated with the requested access identifier to the emergency service provider.

Abstract: A computer-implemented method includes evaluating, using an analysis module of a public safety analysis system, user-generated content associated with at least one content source; identifying, using the analysis module of the public safety analysis system, a putative public safety incident based at least in part on the evaluation of the user-generated content; and providing, using an output module of the public safety analysis system, a representation of the putative public safety incident to a client of the public safety analysis system.

Abstract: A personal security system takes advantage of location determination capabilities of a mobile communication services to provide personal security features to one or more communities of users. One method includes a user initiating a security period from a mobile device and specifying an end condition for that security period. If the user does not terminate the security period, at the end of the security period a notification is sent with information characterizing the user and a location associated with the user.

Abstract: In a general aspect, a computer-implemented method includes receiving, via an input interface of a notification platform, updated subscriber data; comparing, using a comparison module of the notification platform, the updated subscriber data with existing subscriber data stored in a subscriber database; and, based on the results of the comparing, modifying, using a modification module of the notification platform, the existing subscriber data stored in the subscriber database.

Abstract: A method includes sending notification messages to a plurality of subscribers of a notification platform via a plurality of communications devices of the subscribers over a plurality of communications channels, each communications device associated with at least one of the plurality of communications channels, including sending notification messages to devices over first channels associated with the communications devices. The method also includes monitoring a status of the first channels and a status of the notification messages sent over the first channels; and adapting the sending of the notification messages according to the monitored statuses, including sending at least some of the notification messages over second channels associated with the communications devices.

Abstract: Systems, methods and apparatus, including computer program products, for maintaining a personalized message provided by a personal security service subscriber in an escrow storage during a security period associated with the subscriber, and delivering the personalized message to one or more recipients upon determining an occurrence of a security event during the security period.

Abstract: Systems, methods, and apparatus, including computer program products, for maintaining a personalized message provided by a personal security service subscriber in an escrow storage during a security period associated with the subscriber; processing itinerary-related information of the personalized message against a dictionary of known physical locations to identify a starting point, a destination point, and a candidate route between the starting point and the destination point; generating a visual representation of the candidate route; and delivering the personalized message, the visual representation of the candidate route, or both, to one or more recipients upon determining an occurrence of a security event during the security period associated with the subscriber.

Abstract: A method of communicating with a user includes receiving a call from the user via a first mode of communicating; sending, to an emergency information service, via a communications network, a request for information associated with the user; receiving, from the emergency information service, via the communications network, information characterizing more than one mode of communicating with the user; and initiating communication with the user via a second mode of communicating, the second mode of communicating included in the more than one mode of communicating with the user.

Abstract: A method for providing user data to an emergency service provider includes enrolling a user in an emergency information system, including configuring a communication device associated with the user to deliver an access identifier to an emergency service provider when the user contacts the emergency service provider using the communication device. The method also includes maintaining, in a data storage module of the emergency information system, a database including user data associated with the user. The user data is associated with the access identifier. The method further includes receiving, via a communication network linked to the emergency information system, an access request from the emergency service provider, the access request including the access identifier; and providing, via the communication network, at least some of the user data associated with the requested access identifier to the emergency service provider.

Abstract: Systems, methods and apparatus, including computer program products, for maintaining a personalized message provided by a personal security service subscriber in an escrow storage during a security period associated with the subscriber, and delivering the personalized message to one or more recipients upon determining an occurrence of a security event during the security period.

Abstract: Systems, methods, and apparatus, including computer program products, for maintaining a personalized message provided by a personal security service subscriber in an escrow storage during a security period associated with the subscriber; processing itinerary-related information of the personalized message against a dictionary of known physical locations to identify a starting point, a destination point, and a candidate route between the starting point and the destination point; generating a visual representation of the candidate route; and delivering the personalized message, the visual representation of the candidate route, or both, to one or more recipients upon determining an occurrence of a security event during the security period associated with the subscriber.

Abstract: A personal security system takes advantage of location determination capabilities of a mobile communication services to provide personal security features to one or more communities of users. One method includes a user initiating a security period from a mobile device and specifying an end condition for that security period. If the user does not terminate the security period, at the end of the security period a notification is sent with information characterizing the user and a location associated with the user.