Patents Assigned to salesforce.com, inc.
  • Patent number: 10305323
    Abstract: Methods and systems are provided for managing environmental conditions and energy usage associated with a site. One exemplary method of regulating an environment condition at a site involves a server receiving environmental measurement data from a monitoring system at the site via a network, determining an action for an electrical appliance at the site based at least in part on the environmental measurement data and one or more monitoring rules associated with the site, and providing an indication of the action to an actuator for the electrical appliance.
    Type: Grant
    Filed: June 20, 2016
    Date of Patent: May 28, 2019
    Assignee: salesforce.com, inc.
    Inventors: Gregory Wester, Matthew Paiz, Aleksandr Shulman
  • Patent number: 10303586
    Abstract: Systems and methods are provided for receiving a code change at a continuous integration and continuous deployment (CICD) server system, generating a unique change identifier, generating a new code build which includes the code change, testing the generated new code build by performing a code trace for phase of testing or production environment based on at least one predetermined testing parameter that includes a predetermined trace time for the code change of the generated change identifier, and displaying test results for the change identifier for the phase of testing or production environment to visually highlight a pass or failure of the testing for the code change based on the predetermined testing parameter for the predetermined trace time.
    Type: Grant
    Filed: July 2, 2018
    Date of Patent: May 28, 2019
    Assignee: SALESFORCE.COM, INC.
    Inventor: Andrey Falko
  • Publication number: 20190156347
    Abstract: An interaction manager assigns messages posted on a social media website to a support case in a database system. A support agent may tag a message posted by a user for directing to the support case. The interaction manger assigns the tagged message to the support case and activates a timer to track a time period. During the time period, the interaction manager assigns other messages posted by the same user to the support case. The interaction manager may reset the time period whenever the support agent replies to one of the messages posted by the user or the support agent tags another one of the user messages for directing to the support case. The interaction manager reduces the burden of having to manually review and manage every message posted on the social media website.
    Type: Application
    Filed: December 27, 2018
    Publication date: May 23, 2019
    Applicant: salesforce.com, inc.
    Inventor: Ian FROSST
  • Patent number: 10296717
    Abstract: Disclosed are some examples of systems, apparatus, methods and storage media for automated device management, and more specifically, for detecting exceptions in devices and facilitating workflows to resolve the exceptions. In one innovative aspect, a database system is configurable to maintain at least one knowledge database storing a plurality of prescriptions, each prescription defining a respective action-oriented workflow for one or more exceptions. The system is further configurable to receive device data associated with the devices, analyze the received device data, and detect occurrences of exceptions based on the analysis. The system is further configurable to determine whether the knowledge base includes a prescription for a detected exception, and responsive to a determination that the knowledge base includes a prescription for the detected exception, trigger a first workflow for remedying the detected exception based on the prescription.
    Type: Grant
    Filed: May 14, 2015
    Date of Patent: May 21, 2019
    Assignee: salesforce.com, inc.
    Inventor: Charlie Isaacs
  • Patent number: 10296630
    Abstract: A graph representation is described that may be used for data extraction for a data repository. In one example, the graph representation defines an extraction dataset from an object. A selection from a user for a root node is received. Additional are presented for selection by the user based on fields and properties of the selected root node. The root node and selected additional objects are presented as a data graph. The selected objects are joined and presented in the data graph. Finally a dataset is extracted from the object-oriented database based on the data graph.
    Type: Grant
    Filed: June 24, 2015
    Date of Patent: May 21, 2019
    Assignee: salesforce.com, inc.
    Inventors: Zuye Zheng, Amruta Moktali, Suyog Anil Deshpande
  • Patent number: 10296289
    Abstract: Technology for detecting multimodal commands that enhance the human-computer interaction of a computing device. In an illustrative implementation, a computing device may receive multiple input events from a plurality of input devices. The plurality of input devices may each correspond to a different computer input modalities and the computing device may correlate the input events across different modalities. The computing device may keep the input events in their native form (e.g., input device specific) or may transform the input events into modality independent events. In either example, the computing device may determine the events satisfy a definition for a multimodal command that identifies multiple events from different computer input modalities. Responsive to the determination, the computing device may invoke the multimodal command on the client device to perform one or more computing operations.
    Type: Grant
    Filed: June 1, 2017
    Date of Patent: May 21, 2019
    Assignee: salesforce.com, inc.
    Inventor: Peng-Wen Chen
  • Patent number: 10296440
    Abstract: Methods and systems are provided for debugging application code in an on-demand multi-tenant database system. One exemplary method involves an application server receiving a request associated with application code in a database from a client device via a network, verifying that debugging associated with the request does not violate a debugging utilization criterion, and after verifying that debugging associated with the request does not violate the debugging utilization criterion, accessing the application code in the database in conjunction with the request.
    Type: Grant
    Filed: June 24, 2015
    Date of Patent: May 21, 2019
    Assignee: salesforce.com, inc.
    Inventors: Christopher David Gamble, Jonathan Widjaja, Josh Kaplan, Kevin Carr, Michael Boilen, Nathan Edward Lipke, Nicholas Chun Yuan Chen, Steven Tamm
  • Patent number: 10296661
    Abstract: Disclosed are some examples of database systems, methods, and computer program products for processing log files. In some implementations, log files can be accessed and identifiers can be generated for the data entries of the log files. The generated identifiers can be used to determine whether data entries in the log files are new, and therefore, should be extracted for analysis.
    Type: Grant
    Filed: April 12, 2016
    Date of Patent: May 21, 2019
    Assignee: salesforce.com, inc.
    Inventors: Abhishek Bangalore Sreenivasa, Adam Torman, Mohammed Salman Islam
  • Patent number: 10296563
    Abstract: Methods and systems are provided for testing graphical elements within a graphical user interface associated with a computer file, such as a web page. One exemplary method involves a computing device coupled to a communications network identifying a visible subset of graphical elements within a graphical user interface associated with a computer file available over the network and identifying a testable subset of the visible subset. To identify the testable subset the computing device obtains spatial display properties for each graphical element of the visible subset, performs a hit test for the respective graphical element using the spatial display properties, and retains the respective graphical element in the testable subset based on a result of the hit test corresponding to the respective graphical element. The testable subset thereby includes graphical elements that are perceptible to human users, and conversely, excludes imperceptible graphical elements.
    Type: Grant
    Filed: May 9, 2016
    Date of Patent: May 21, 2019
    Assignee: salesforce.com, inc.
    Inventor: Hilal Shaath
  • Patent number: 10298582
    Abstract: Controlling access to sensitive data can be difficult during an application development effort. A developer may not be authorized to see the data that is to be used by the application. Credentials used in a development environment to access development data can require modification when the application is migrated to a deployed environment. Changing the code in the deployed environment increases risks of change induced incidents. The technology disclosed allows for the creation of a named credential object, where the credentials for different environments are stored, and where the named credential object is called by metadata. This allows the promotion of code from a development environment to a deployed environment without changes to code, and without giving access to sensitive data to the developer.
    Type: Grant
    Filed: May 18, 2016
    Date of Patent: May 21, 2019
    Assignee: salesforce.com, inc.
    Inventors: Alexey Syomichev, Lawrence Eugenio McAlpin, William Charles Mortimore, Jr.
  • Patent number: 10296753
    Abstract: A permission management system enables a system administrator to more effectively manage the large number of permissions associated with database systems. The permission management system accumulates groups of permissions associated with selected users, profiles, or permission sets. The permission management system then performs selectable comparisons on the different groups of permissions, such as identifying common permissions, unique permissions, and differing permissions. The permission management system also may identify permissions in a first permission group that do not exist in a second permission group and assign the identified permissions to the second permission group.
    Type: Grant
    Filed: April 1, 2015
    Date of Patent: May 21, 2019
    Assignee: SALESFORCE.COM, INC.
    Inventors: John Arlan Brock, Adam Torman
  • Publication number: 20190147068
    Abstract: Database systems and related customization methods are provided. One exemplary method of modifying a database to support a new functionality involves receiving user input indicative of the new functionality from a client device coupled to a network, identifying existing customizations associated with a user of the client device in the database, determining a plurality of different solutions for implementing the new functionality based at least in part on the existing customizations associated with the user, providing a graphical user interface display at the client device including graphical indicia of the plurality of different solutions for implementing the new functionality, and in response to receiving indication of a selected solution of the plurality of different solutions from the client device, automatically instantiating a new customization corresponding to the selected solution in the database.
    Type: Application
    Filed: November 15, 2017
    Publication date: May 16, 2019
    Applicant: salesforce.com, inc.
    Inventor: PRESTON TUGGLE
  • Patent number: 10290020
    Abstract: Systems, device and techniques are disclosed for dynamically retrieving and monitoring geo-fence activity. A meta geo-fence may be identified based on a user device geolocation. The meta geo-fence having a radius that is dynamically generated to include previously defined geo-fences within or touching the meta geo-fence. User device geolocation may be monitored in relation to the defined geo-fences included in the radius of the meta geo-fence. A communication may be sent to the user device when the user device reports that the user device has entered or exited one of the previously defined geo-fences within or touching the radius of the meta geo-fence.
    Type: Grant
    Filed: August 30, 2018
    Date of Patent: May 14, 2019
    Assignee: salesforce.com, inc.
    Inventor: David Porter
  • Patent number: 10289432
    Abstract: A method for data processing may include receiving a universal resource locator (URL) from a web browser, where the URL corresponds to a first system, and identifying an attribute of the URL, where the attribute of the URL comprises a domain of the URL, a path of the URL, one or more parameters of the URL, or a combination thereof. The method may further include selecting a data handler based at least in part on the identified attribute of the URL and generating an augmented set of data based on a first set of data from the first system and a second set of data from a second system, where the augmented set of data is generated using the data handler. The method may further include modifying a display of an extension of the web browser based on the augmented set of data.
    Type: Grant
    Filed: March 2, 2017
    Date of Patent: May 14, 2019
    Assignee: salesforce.com, inc.
    Inventors: Adam Evans, Ankush Goyal
  • Patent number: 10289375
    Abstract: A system and related operating methods that achieve shared screen verification are presented here. One operating method begins by establishing a desktop sharing session between a publisher device and a viewer device, during which the publisher device renders a publisher display and the viewer device renders a viewer display that corresponds to the publisher display. The method continues by capturing first framebuffer data for a frame of the publisher display, capturing second framebuffer data for the corresponding frame of the viewer display. The method processes the first framebuffer data and/or the second framebuffer data to obtain processed framebuffer data having a consistent display resolution. Thereafter, the method compares the processed second framebuffer data to the processed first framebuffer data to obtain a measure of quality.
    Type: Grant
    Filed: April 20, 2016
    Date of Patent: May 14, 2019
    Assignee: salesforce.com, inc.
    Inventor: Dipak Patil
  • Publication number: 20190138171
    Abstract: Disclosed herein are embodiments for a visual bot builder. An embodiment operates by visually displaying, within a user interface, a plurality of selectable chat bot functions associated with a first dialog. A first selection of one of the bot functions is received. It is determined that the first selection corresponds to calling a selectable second dialog from a one or more previously configured dialogs. A link to the one or more selectable previously configured dialogs is provided and a second selection of one of the previously configured dialogs is received as the second dialog. The execution of the first dialog is linked to an execution of the second dialog. A preview of the execution of the first dialog including the second dialog is provided.
    Type: Application
    Filed: January 30, 2018
    Publication date: May 9, 2019
    Applicant: salesforce.com, inc.
    Inventors: Arvind Krishnan, George HU, Benjamin MYLES, Jonathan Rico MORALES, Gregory A. BENNETT, Molly MAHAR
  • Publication number: 20190138608
    Abstract: Disclosed herein are system, method, and computer program product embodiments for performing external change detection without copying data from an external system. An embodiment operates by transmitting a registration request comprising data selection criteria to a data service at an external system. The external system generates a tracking token representing a transaction state of a data object satisfying the data selection criteria. The embodiment receives the tracking token. The embodiment detects a change to the data object in the external system using the tracking token. The embodiment receives the change to the data object from the external system based on the detecting. The embodiment then processes the change to the data object.
    Type: Application
    Filed: November 3, 2017
    Publication date: May 9, 2019
    Applicant: salesforce.com, inc.
    Inventors: Ralf SCHUNDELMEIER, Thomas POLLINGER
  • Patent number: D849042
    Type: Grant
    Filed: January 24, 2018
    Date of Patent: May 21, 2019
    Assignee: salesforce.com, inc.
    Inventor: Adrian Dieter Rapp
  • Patent number: D849043
    Type: Grant
    Filed: January 24, 2018
    Date of Patent: May 21, 2019
    Assignee: salesforce.com, inc.
    Inventors: Nicholas Christopher Ksiezopolski, Adrian Dieter Rapp
  • Patent number: D849779
    Type: Grant
    Filed: January 24, 2018
    Date of Patent: May 28, 2019
    Assignee: salesforce.com, inc.
    Inventor: Adrian Dieter Rapp