Patents Assigned to salesforce.com
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Patent number: 10346370Abstract: Some external users in a public on-line community may post excessive numbers of items, causing annoyance to others and unnecessary loading on database resources. A robust moderation framework enables an individual community moderator or admin to specify a set of rules and actions to mitigate this problem. Scalable, performant rate limiting rules employ windowed counters, separately for each rule, with the counters maintained in cache memory resources outside the main database.Type: GrantFiled: September 22, 2016Date of Patent: July 9, 2019Assignee: SALESFORCE.COM, INC.Inventors: Kenneth Chung Kay Ko, Joshua Luft-Glidden, Lucas Pfister
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Patent number: 10346721Abstract: A computer system generates augmented training datasets to train neural network models. The computer system receives an initial training dataset comprising images for training a neural network model, and generates an augmented training dataset by modifying images from the first training dataset. The computer system identifies a representation of a target object against a background from the initial training dataset and extracts a portion of the image displaying the target object. The computer system generates samples for including in the augmented training dataset based on the image. For example, new images may be obtained by performing transformations on the portion of the image displaying the target object and/or by overlaying the transformed portion of the image over a different background. The modified images are included in the augmented training dataset used for training the neural network model to recognize the target object.Type: GrantFiled: November 1, 2017Date of Patent: July 9, 2019Assignee: salesforce.com, inc.Inventors: Evan Albright, Caiming Xiong
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Patent number: 10346451Abstract: A conversation tool may display messages posted on a social media website. The conversation tool may receive selections of posts from the user interface to send associated reply messages and assign metadata for the selected posts to the associated reply messages. The conversation tool then may receive a request to display a conversation for a particular user. The conversation tool identifies the reply messages with assigned metadata associated with the user and identifies the posts associated with the identified reply messages. The conversation tool displays the identified posts with the identified reply messages as the message conversation. The conversation tool uses the reply messages as a trigger for identifying and tracking conversations between an agent and different users. The conversations allow the agent to more efficiently respond to and manage non-structured messages posted on social media websites.Type: GrantFiled: May 27, 2016Date of Patent: July 9, 2019Assignee: SALESFORCE.COM, INC.Inventor: Ian Frosst
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Patent number: 10345995Abstract: A user of an application can affect the control structure of an application by changing a level of detail setting. When a level of detail is altered relative to a graphical region, additional information and functionality may become available, while previously displayed information and/or functionality for a different graphical region may become hidden or otherwise unavailable. A user may repeatedly enhance a level of detail at which a particular application region is shown by repeatedly using an appropriate user input command. The present disclosure does not simply change a user's view of an application, but changes the way the application itself functions in various embodiments when a level of detail is altered for a graphical region. Techniques described herein may apply to a web application, or to any other suitable computer application.Type: GrantFiled: December 10, 2015Date of Patent: July 9, 2019Assignee: salesforce.com, inc.Inventors: Shengze Yu, Shradha Kohli, Gautam Vasudev
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Patent number: 10348671Abstract: A system and method and enables using a mobile number in conjunction with a non-telephony internet connected device. The system also facilitates SMS communication with Internet of Things devices and SMS communication in conjunction with over-the-top (OTT) services.Type: GrantFiled: July 11, 2017Date of Patent: July 9, 2019Assignee: SALESFORCE.COM, INC.Inventor: Eugene Lee Lew
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Patent number: 10346763Abstract: Metadata and for posts originating from different social media sources and the posts themselves may be collected. A query specifying search criteria for the posts and filter criteria related to the metadata may be submitted to the system disclosed herein. The system may allow a client or tenant of the system to filter and search the metadata stored therein. The system may provide the posts in response to the query and permit a client or tenant to rapidly switch between social media sources and corresponding metadata types.Type: GrantFiled: October 3, 2014Date of Patent: July 9, 2019Assignee: SALESFORCE.COM, INC.Inventors: Derek Brian Hatchard, Jordan Patrick Lutes, Michael Gordon Luff
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Patent number: 10346882Abstract: In an example, a processing system of a database system may be configured to, responsive to receiving a request originating from a member of a web clipping service, insert first data associated with a clip selection of the request into a personalized online space corresponding to the member and retain second data that is different than the first data into an aggregated pool of data associated with a plurality of members of the web clipping service. The processing device may be configured to pair an advertisement of a plurality of advertisements with a resource of a plurality of resources responsive to an analysis of the aggregated pool of data, and store an association between the advertisement of the pair and the resource of the pair in a memory device.Type: GrantFiled: December 2, 2014Date of Patent: July 9, 2019Assignee: SALESFORCE.COM, INC.Inventor: Gary Flake
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Publication number: 20190205199Abstract: An alerting system is provided that includes a network of transformation nodes, and state change processors. The transformation nodes include input transformation nodes, output transformation nodes, and intermediate nodes that connect the input and output transformation nodes. Each input transformation node can receive an events stream, and is coupled to one of the output transformation nodes by one or more intermediate transformation nodes. Each transformation node (except the input transformation nodes) can receive state updates from those transformation nodes that it subscribes to. Each output transformation node can generate a check result when stored state information for each of the transformation nodes that the output transformation node subscribes to collectively indicates that the check result should be generated.Type: ApplicationFiled: March 11, 2019Publication date: July 4, 2019Applicant: salesforce.com, inc.Inventor: Dmytro Melanchenko
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Patent number: 10339126Abstract: Disclosed are some examples of database systems, methods, and computer program products for processing log files. In some implementations, a server of a database system accesses a log file having a release version. The log file includes data entries identifying system events corresponding to user activity. The server generates or updates, based on the release version of the log file, a metadata file indicating approved entry types and approved data. The server also generates or updates, based on the log file and the metadata file, customer-facing log files. Each customer-facing log file is associated with a corresponding customer entity capable of being serviced by the database system. Each customer-facing log file includes a subset of the entries and a subset of the data items of at least one of the entries.Type: GrantFiled: May 20, 2015Date of Patent: July 2, 2019Assignee: salesforce.com, inc.Inventors: Aakash Pradeep, Adam Torman, Alex Warshavsky, Derrill Dabkoski, Samarpan Jain, Soumen Bandyopadhyay, Thomas William D'Silva
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Patent number: 10341279Abstract: The technology disclosed includes a method for initiating a web service through an action item within a post in a social media network. A request is received from a user for a post to a social network. The request includes a definition for an action-link-group, which comprises one or more action links. The post is created to include the action-link-group and is then uploaded to the network. Upon receiving a selection of an action link within the action-link-group, an action item associated with the action link is performed.Type: GrantFiled: September 30, 2015Date of Patent: July 2, 2019Assignee: salesforce.com, inc.Inventors: Christopher Douglas Seymour, Kamyar Seradjfar, Thomas Archie Cook, Jr., Jody Elizabeth Bleyle, Mohamad Arabo, John Christopher Houston
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Patent number: 10331689Abstract: A method for presenting a graphical user interface (GUI) of an enterprise software application connected to a server, the enterprise software application comprising at least a multi-tenant database, is provided. The method receives, at the server, user input comprising a search; generates, at the server, a set of search results based on the search, the set of search results being associated with entities of the enterprise software application, each of the entities comprising a respective database object containing predefined categories of data, the multi-tenant database comprising at least the database object; determines a priority order of the search results, based on user interaction history with the entities; and presents, via the GUI, the search results according to the priority order.Type: GrantFiled: October 1, 2015Date of Patent: June 25, 2019Assignee: salesforce.com, inc.Inventors: Glenn Sorrentino, James David Vogt, Steve Courtney
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Patent number: 10334033Abstract: Techniques for partition balancing. Organization identifiers (orgIDs) are acquired for one or more organizations within a multi-organization on-demand services environment having multiple nodes, each of which have one or more partitions. A mapping of the orgIDs to the partitions within the multi-organization on-demand services environment is determined. Resource consumption for the organizations is determined. Resource consumption for the partitions based on the resource consumption of the organization and the mapping of the organization to the partitions is determined. A score for the partitions based on the resource consumption is generated. The partitions are redistributed among the nodes based on the partition scores.Type: GrantFiled: January 8, 2018Date of Patent: June 25, 2019Assignee: salesforce.com, inc.Inventors: Marco Helmich, Vijayanth Devadhar
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Patent number: 10332084Abstract: A method of collecting data from multiple sources in a multi-tenant system is provided. The method includes obtaining data corresponding to a first tenant in the multi-tenant system and a second tenant in the multi-tenant system from a first source, obtaining data corresponding to the first tenant in the multi-tenant system and the second tenant in the multi-tenant system from a second source, and aggregating the data obtained from the first and second sources into a single database and associating each entry of the obtained data with at least one of the tenants of the multi-tenant system.Type: GrantFiled: March 3, 2016Date of Patent: June 25, 2019Assignee: salesforce.com, inc.Inventors: Irandi U. Bulumulla, Ryan Guest
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Patent number: 10332569Abstract: In one embodiment, a computer-implemented method executable by a server system to store data in a data cache and refresh the data based on a dynamic schedule is provided. The method includes: receiving, by a processor, data from a first resource; storing, by the processor, the data in a data cache; determining, by the processor, a type of the data, and an access frequency of the data; determining, by the processor, a dynamic schedule based on the type of the data, and the access frequency of the data; and refreshing the data cache with new data from the first resource based on the dynamic schedule.Type: GrantFiled: January 9, 2018Date of Patent: June 25, 2019Assignee: salesforce.com, inc.Inventors: Armin Bahramshahry, Piranavan Selvanandan
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Patent number: 10331432Abstract: Disclosed are methods, systems, and computer program products for updating a web application displayed on a client machine. In some implementations, a server maintains a database of application identifiers identifying instances of one or more web applications. The server receives, from a first client machine, a communication identifying a first web application and a first application identifier, the instance of the first web application being associated with one or more components. The server determines that the first application identifier is not included in the database of application identifiers, and generates an updated application identifier for the instance of the first web application based on component version identifiers of the one or more components. The server stores the updated application identifier and transmits a notification to the first client machine indicating that the instance of the first web application is out-of-date.Type: GrantFiled: November 14, 2016Date of Patent: June 25, 2019Assignee: salesforce.com, inc.Inventors: Gordon Oliver, Freeland Knight Abbott, III
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Patent number: 10332129Abstract: Disclosed are methods, apparatus, systems, and computer program products for provisioning log file data. To provision the log file data, a server can parse through log files by identifying particular log entries and data fields. Customer-facing log files can be generated based on the identified log entries and data fields. A customer-facing log file has log file data specific to a particular customer, which can be a tenant of a multi-tenant database system. A security mechanism can be configured to prevent one tenant from accessing the customer-facing log file of another tenant of the multi-tenant database system.Type: GrantFiled: October 31, 2014Date of Patent: June 25, 2019Assignee: salesforce.com, inc.Inventors: Adam Torman, Alex Warshavsky, Derrill Dabkoski, Thomas William D'Silva, Aakash Pradeep, Robert Woollen, Samarpan Jain, Soumen Bandyopadhyay
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Patent number: 10333941Abstract: Methods and apparatus, including computer program products, implementing and using techniques for providing user credentials over a network to a remote computer application. User credentials for the remote computer application are stored in a central repository that is accessible through the network. A request is sent to a service to perform, on behalf of a user, a particular task involving the remote computer application. It is determined whether the service has been granted permission to act on behalf of the user with respect to the remote computer application. When the service has permission to act on behalf of the user, the service is used to retrieve the user's credentials for the remote computer application from the central repository and to supply the retrieved user credentials to the remote computer application.Type: GrantFiled: October 23, 2017Date of Patent: June 25, 2019Assignee: Salesforce.com, inc.Inventors: Thomas Nabiel Boulos, Prasanta Kumar Behera
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Patent number: 10332289Abstract: A method for presenting a visual implementation of data by a computing device comprising at least one processor and a system memory element is provided. The method executes a software application, by the at least one processor of the computing device; detects an operation performed by the software application during execution; monitors performance of the software application, by: identifying successful execution of the operation; and identifying timing data indicating a length of time for completion of the operation during execution of the software application; and presents visual feedback of the performance during execution of the software application, via a display element of the computing device, wherein the visual feedback comprises a first set of graphical elements indicating the successful execution and the timing data, and wherein the first set of graphical elements is presented onscreen with a concurrent presentation of the software application.Type: GrantFiled: March 15, 2017Date of Patent: June 25, 2019Assignee: salesforce.com, inc.Inventor: Joao Neves
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Patent number: 10331798Abstract: The present invention discusses a dashboard application that compiles values across a set of records, each of the records having fields which include data pertaining to user-defined criteria. The user enters a query into the system and the set of records is returns and analyzed according the criteria. The results are numerical and are displayed in components of the dashboard. The component is a graph, bar graph, pie chart, etc. that appears in a user interface of the dashboard. A user can customize the application and define its component. Multiple users can view and subscribe to the dashboard and can select specific components to follow. Some components can have user-defined threshold values and can provide graphics displaying breakpoints of those values. When the system refreshes, or the user manually refreshes the dashboard, an alert is generated if the threshold value is traversed. The alert, including the component graphic, is posted in the subscriber's feed and a feed of the dashboard.Type: GrantFiled: September 25, 2013Date of Patent: June 25, 2019Assignee: salesforce.com, inc.Inventors: Thomas J. Tobin, Thomas D. Sola
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Publication number: 20190190888Abstract: In an example, a computing system is configured to monitor for changes to a cloud environment that includes a configuration management system and one or more nodes to operate one or more first host-based firewall configurations, respectively, the host-based firewall configuration(s) generated based on code provided by the configuration management system; in response to a detection of a change, increment a version count associated with the cloud environment; identify a request from one of the nodes, the request including version information for a corresponding one of the host-based firewall configuration(s); compare the version information from the request to a current value of the version count; and in response to the comparison indicating a mismatch, control the node associated with the request to converge with the configuration management system to cause the node associated with the request to operate with a second host-based firewall configuration.Type: ApplicationFiled: December 19, 2017Publication date: June 20, 2019Applicant: salesforce.com, inc.Inventors: John MADDEN, Gabriele Roselli