Abstract: Email updating apparatuses and methods of updating an email are disclosed herein. In embodiments, a method of updating emails may be provided. The method may include identifying an email selected for opening by a user on a client device, scanning the email, determining if the email refers to a message thread or social media post on a message service provider's server, obtaining contents of the message thread or social media post that were added subsequent to the sending of the email from the message service provider's server, and displaying the email to the user with the added contents. Other embodiments may be disclosed or claimed.

Abstract: Systems and methods are described to validate user connections to one or more application servers within a multi-tenant application system. A domain-level cookie at the client identifies any active connections for that client. As the client requests a connection to a particular application, the cookie is provided to a validation server that determines if any previously-established sessions with the multi-tenant system exist, and/or if such sessions remain active. If an active session already exists, then the client can be redirected to a particular server to continue the previously-established session. If no valid prior sessions are available, then the client can be validated and a new connection to an appropriate server can be established, as appropriate.

Abstract: A system, method and apparatus for providing real-time tracking of user personalized metrics from a database are provided. A request is received from a user device for personalized metrics data from a customer relationship management (CRM) application. A home page user interface is transmitted for display on the user device. The home page user interface provides several icons for user selection, where each of the several icons corresponds to a unique personal metrics category. A selection of one of the several icons is received. A user interface for a personal metrics category corresponding to the selected icon is transmitted for display on the user device. The user interface provides for display on the user device at least one personalized metrics data corresponding to the personal metrics category.

Abstract: A method, apparatus and system for sharing object information which executes a video-chat session between an agent and a mobile client using an application hosted by a server. There is presented a view in common executed by a server application to both the agent and the mobile client for viewing objects captured by the mobile client during the video-chat session. There is identified by the agent a viewed object captured by the mobile client where the captured objected has been viewed by the agent in the common view during the video-chat session. The captured objected may be selected by the agent during the video-chat session and the agent may retrieve information remotely about the selected object to send to the mobile client.

Abstract: A client system such as a database system may be vulnerable to intrusion by an unauthorized user or system through a reverse secure shell connection that enables the intruder to execute OS-level or shell commands on the client system. A reverse shell connection may be detected by monitoring and inspecting packet data traffic between the client system or internal network, and an exterior or “foreign” network. In one example of such a process, after detecting a normal shell session originating inside the internal network, a reverse shell connection exploiting the initial shell detection is detected by analyzing the transmission directions and payload sizes of a sequence of the monitored packets relative to a predetermined traffic pattern. The specific pattern may be selected for different operating systems.

Abstract: Systems, device and techniques are disclosed for evaluating domains to send emails while maintaining sender reputation. Registration records of a domain are retrieved. The registration records include a mail server record and one or more records linking the domain to another domain or to an IP address. The mail server record is verified to be associated with a domain that is not on a black list. A webpage is retrieved from a website associated with the one or more records linking the domain to another domain or to an IP address. The webpage is compared to webpages for websites that are on white lists. An electronic communications sending strategy is determined based on verifying that the mail server record is associated with a domain that is not on a blacklist and comparing of the webpage to webpages for websites that are on one or more white lists.

Abstract: Methods and systems are provided for performing actions with respect to records maintained by a database system from within a calendar context of a calendar application. An association between a type of target object selected from a list of target objects for an organization, and an action type selected from a list of action types is created to define a quick action that is can be performed with respect to an instance of the type of target object. When a user interacts with a calendar item that relates to a record that is an instance of the target object and represents data associated with the calendar item, a quick action UI element is displayed within a main UI of the calendar application. When the user interacts with the quick action UI element, the quick action can be performed with respect to the record from within calendar context.

Abstract: One or more implementations relate generally to a platform architecture planning process utilizing architecture type unit definitions. For example, an architecture for realizing a customer system on a cloud computing platform may be defined in terms of a plurality of architecture types, each type (AT) defined by plural architecture type units (ATUs), and each ATU comprising a set of ATU Details.

Abstract: Methods and systems are provided for creating an instance of an object from within a context of a user interface of a calendar application. The calendar application can automatically detect existing calendars that are associated with a user of a particular organization, and dynamically determine different object types that are associated with calendar items displayed in each of the existing calendars. The different object types can include standard objects and custom objects. The calendar application can then provide a new object creation user interface (UI) element that (when selected) includes a list of the different object types that are displayed in response to selecting the new object creation UI element. When a user selects one of the different object types from the list, the calendar application can create, from within the context of the main user interface of the calendar application, an instance of the object in the cloud computing platform.

Abstract: A method and system for arranging, on a display of a device, graphic elements within a user interface (UI) requiring a touch for selection. Initially, receiving, from sense elements at edges of the display of the device, signals indicative of whether the device is in a right hand or in a left hand of the user when the user is making single handed selections by touch. Then, determining by the signals whether the device is in the right hand or left hand of the user. Next, arranging the graphic elements of the UI, to allow for single handed selections with a greater ease by the user in the right hand or left hand by arranging in the first arrangement, the graphic elements for accessing by fingers of the right hand of the user and in the second arrangement, the graphic elements for accessing by fingers of the left hand.

Abstract: A method for identifying positive online usage trends based on image analysis has been developed. First, a target group is identified as a subject of analysis and online image postings by that group are captured and analyzed for subject matter and favorable usage using convolution neural networking. Data associated with the subject matter and favorable usage are stored as a dataset related to the target group in a database. Parameters are selected that indicate a positive usage trend and a predictive model analyzes the stored data sets based on those parameters.

Abstract: Disclosed are examples of systems, apparatus, methods and computer program products for providing a security model for component-based web applications. Documents for a web-based application are received, with the application containing custom components and Application Programming Interface (API) components. A Document Object Model (DOM) is processed corresponding to the web-based application, with the custom and API components modeled in hierarchical form. For each custom component, a key is assigned in accordance with the rules of capability security, accessible custom components are identified for which the custom component can provide the assigned key, a virtual DOM is generated for the custom component with the component and identified accessible custom components being modeled in hierarchical form, and the custom component is prohibited access to all inaccessible custom components.

Abstract: Methods for analyzing and rendering business intelligence data allow for efficient scalability as datasets grow in size. Human intervention is minimized by augmented decision making ability in selecting what aspects of large datasets should be focused on to drive key business outcomes. Variable value combinations that are predominant drivers of key observations are automatically determined from several competing variable value combinations. The identified variable value combinations can then be then used to predict future trends underlying the business intelligence data. In another embodiment, an observed outcome is decomposed into multiple contributing drivers and the impact of each of the contributing drivers can be analyzed and numerically quantified—as a static snapshot or as a time-varying evolution.

Abstract: Methods and systems are provided for responding to customer posts on a plurality of social media channels from a customer service portal of a Customer Relationship Management (CRM) system of an organization. A retrieval system can retrieve, based on one or more rules specified by a rules engine, data from a first customer post on a first social media channel. The first customer post is identified using one or more rules that finds customer posts that warrant a customer service response from the organization. Based on the data from the first customer post, a parser of the CRM system creates a first case that can be displayed at the customer service portal, which automatically pre-populates a first response to the first customer post in compliance with protocols associated with the first social media channel that allow the first response to be communicated via the first social media channel.

Abstract: In accordance with embodiments, there are provided mechanisms and methods for facilitating dynamic integration of disparate database architectures for efficient management of resources in an on-demand services environment in a multi-tenant environment according to one embodiment. In one embodiment and by way of example, a method includes receiving, at a first database platform, a job request in a first programming package, transforming the job request from the first programming package to a second programming package, transmitting the job request in the second programming package to a second database platform for processing. The job request may be processed at the second database platform that is independent of the first database platform. The method may further include receiving an output relating to the processing of the job request.

Abstract: In one embodiment, a stream processing system ingests data from one or more data sources and converts the data into an unbounded stream for an event stream processor. The stream processing system may include a first coordinating spout instance that is deployed at a first time, the first coordinating spout instance to instantiate one or more second spout instances and deploy said one more second spout instances at a second time that is later than the first time; the one or more second spout instances to: connect to the one or more data sources, respectively, and ingest a respective portion of the data from its respective one of the one or more data sources; and output messages based on the ingested portions of the data; wherein the unbounded stream for the event stream processor is based on the messages. Other embodiments may be disclosed and/or claimed.

Abstract: A computer-implemented method of providing content using a request-response protocol is provided. The method comprises storing a data object associated with a key, receiving a first response message from a server containing an invalidate parameter wherein the invalidate parameter includes a pattern that matches the key, and invalidating the stored data object associated with the key in response to the invalidate parameter. A computing system comprising one or more processors and non-transitory computer readable storage medium embodying programming instructions configurable to cause the one or more processors to implement a proxy cache is also provided. The proxy cache is configured to store a data object associated with a key, receive a first response message from a server containing an invalidate parameter wherein the invalidate parameter includes a pattern that matches the key, and invalidate the stored data object associated with the key in response to the invalidate parameter.