Abstract: Systems and methods are provided for classifying support-related messages from users in a support-related group. A method includes receiving a support-related message containing a support-related problem. The received support-related message is classified by using a processor-implemented machine learning model to identify a support-related category. The identified support-related category is provided for user display.

Abstract: Computing systems, database systems, and related methods are provided for suggesting logical relationships between database objects. One exemplary method involves a server identifying a database action with respect to a contact object associated with an event object, and in response to the action, identifying a second contact object in the database likely to be related to the event object based on one or more attributes of the event object. The server provides an indication of the second contact object in association with the event object on a client device and updates the database to maintain an association between the event object and the second contact object in response to an input at the client device.

Abstract: Computing systems, database systems, and related methods are provided for providing visualizations of distributed package components. One exemplary method involves a server providing a graphical representation of a plurality of classes of a package, receiving a request to view a global class of the plurality of classes, obtaining previously compiled code associated with the global class of the from a database, filtering the code to include global source components of the global class while removing non-global source code components, and providing a graphical representation of the filtered code on the client device requesting presentation of the global class.

Abstract: Systems and methods are disclosed for managing transmissions of notifications to user devices. A method can include determining that an event has occurred that requires a user notification. User and device characteristics are analyzed to determine that a single user device is currently in active use. The user notification is transmitted to the user device that has been determined to be in active use.

Abstract: A method for providing query responses to a user via online chat establishes a first communication connection for online chat between a user interface and an artificial intelligence (AI) entity comprising a processor and a memory element configured to store a database of query answers; receives a user input query transmitted via the first communication connection; performs a lookup in the database of query answers, to locate a query answer corresponding to the user input query; when unable to locate a query answer, establishes a second communication connection for online chat between the user interface and a live agent interface that transmits responses dynamically provided by a human operator; evaluates a chat between the user interface and the live agent interface; identifies an answer to the user input query, based on evaluating the chat; and stores the answer to be provided by the AI entity in the future.

Abstract: The technology disclosed supports content collaboration between any number of users and systems by constructing WYSIWYG (What You See Is What You Get) outputs of changes proposed by the users to a shared live application or to a document such as code, text, or graphics. The technology disclosed allows authors to update consumer facing content instantaneously based on walkthrough feedback from other contributors or co-authors. Further, the authors, without requiring technical expertise of a developer, can immediately see the consequences of incorporating changes suggested by the contributing authors, based on the WYSIWYG outputs of the changes proposed by the authors.

Abstract: Outbound processing with application firewalls. An outbound message is generated with an application. The outbound message includes at least a trustworthiness indicator and/or marking information for the one or more portions of the outbound message. The outbound message is received by an application firewall. The outbound message is analyzed based on the trustworthiness indicator and/or marking information, and context information. An action is performed on the outbound message based on the trustworthiness indicator and/or marking information, and the context information.

Abstract: In accordance with disclosed embodiments, there are provided systems, methods, and apparatuses for implementing analytics on-demand functionality.

Abstract: Systems and methods are provided for viewing a contact network feed in a business directory environment. A system searches, based on a user specified search, a business directory to determine contacts, identifies network feeds associated with the contacts, and outputs the network feeds. For example, the system outputs network feeds from data center managers identified by the business directory. The system filters, based on a user specified filter, the network feeds to determine filtered network feeds, and outputs the filtered network feeds to a display device. For example, the system outputs the network feeds from data center managers that mention a specific product. The system can enable communication with a contact using contact information from the business directory. The system can subscribe a user to the network feed of a contact, wherein the user receives updates for the network feed of the contact via a feed to a display device.

Abstract: In accordance with disclosed embodiments, there are provided methods, systems, and apparatuses for implementing cross organizational data sharing including, for example, means for storing customer organization data in a database of the host organization; allocating at least a sub-set of the customer organization data to be shared as shared data; configuring a hub to expose the shared data to a proxy user and configuring the proxy user at the hub with access rights to the shared data; configuring one or more spokes with access rights to the shared data of the hub via the proxy user; receiving a request from one of the hubs for access to the shared data of the customer organization via the proxy user at the hub; and returning a response to the hub having made the request. Other related embodiments are disclosed.

Abstract: Methods and systems are provided for displaying a context-sensitive overlay in conjunction with a calendar displayed by a calendar application. The calendar application can determine contextual information from the calendar that indicates context for the calendar. The contextual information comprises calendar data or third-party data linked to calendar items that are displayed in the calendar. The calendar application can automatically query a backend system to dynamically determine, based on the contextual information, at least one context-sensitive overlay that is pertinent to the calendar in view of the contextual information. The context-sensitive overlay provides supplemental information that is directly associated with the contextual information from the calendar. The context-sensitive overlay can be displayed in conjunction with the calendar so that it is superimposed on at least a portion of the calendar.

Abstract: In an example, a computing system may include a thread record provider. In some examples, the computing system may incrementally change a first data structure as threads are established and completed, wherein the first data structure comprises first information of currently active threads; incrementally change a second different data structure responsive to a portion of changes of the first data structure, wherein the second data structure correlates second information that is different than the first information to the currently active threads; identifying a plurality of times; and at each selected time, synchronously extracting content from the first and second data structures for a selected thread and concatenating the extracted content to form a record for the selected thread.

Abstract: Methods and systems are provided for creating a calendar event in a calendar application to provide at least some attendees with access to supplemental information related to the calendar event. The calendar application is configurable to allow sharing of supplemental information between users who are affiliated with a first organization that utilizes the calendar application in a cloud computing system, and other users who are affiliated with a second organization. When a user affiliated with the first organization creates create a calendar event that includes a list of attendees that includes second user-attendee(s) affiliated with a second organization that utilizes the calendar application, the user can enable sharing of the supplemental information with any of the second user-attendees included in the list of attendees so that they are allowed to view the supplemental information when viewing the calendar event.

Abstract: The technology disclosed relates to a self-service customization protocol for a single page website that implements a support component add-in to the CRM website. The self-service customization protocol may be configured to customize at least one page element of the customized component, wherein the page element is configured to allow a website visitor to interface with a service provided via the website, which may be edited by customers without having to perform coding. In some embodiments, code may be generated for the customized component via an engine.

Abstract: Systems, methods, and computer-readable media for identifying and managing memory allocation for one or more threads are described. A computer system may detect that a threshold memory utilization has been met, and may determine an aggregate memory allocation for a thread. The aggregate memory allocation may be a difference between a first memory allocation for the thread at a first time that the threshold memory utilization was met and a second memory allocation for the thread at a second time that the threshold memory utilization was met. The computer device may provide an indication that the thread has met or exceeded a threshold memory allocation when the aggregate memory allocation is greater than or equal to the threshold memory allocation. The computer device may disable the thread when the aggregate memory allocation is greater than or equal to the threshold memory allocation. Other embodiments may be described and/or claimed.

Abstract: In an example, a computing system may include a thread record provider. In some examples, the computing system may incrementally change a first data structure as threads are established and completed, wherein the first data structure comprises first information of currently active threads; incrementally change a second different data structure responsive to a portion of changes of the first data structure, wherein the second data structure correlates second information that is different than the first information to the currently active threads; and synchronously extract content from the first and second data structures for a selected thread at a selected instant and concatenate the extracted content to form a record for the selected thread.

Abstract: Disclosed are examples of systems, apparatus, methods and computer program products for generating or updating a graph of nodes and edges using logs, where the graph can be used for database searching. In some implementations, a server can identify logs. Based on the identified logs, log nodes can be generated or updated. Log nodes can be sorted in a first ordered list according to each log node's key data. Log node pairs can be determined from the log nodes in the first list. The log node pairs can be aggregated and sorted into a second ordered list. A graph of nodes and edges can be generated or updated according to the relative importances of the log node pairs in the second ordered list.

Abstract: The technology disclosed relates to systems and methods for providing a CSS parser to improve the maintainability of code that displays data to users. The technology disclosed also improves the performance and consistency of the code that delivers a user's experience.

Abstract: In accordance with embodiments, there are provided mechanisms and methods for managing access to data based on information associated with a physical location of a user. These mechanisms and methods for managing access to systems, products, or data based on information associated with a physical location of a user can enable improved data management efficiency, enhanced data management accuracy, decreased data management costs, decreased licensing costs, increased security, additional marketing opportunities, etc.

Abstract: A method and system for adding contact information to a user account in a database. A registered user of the database presents a query having search criteria. The search criteria identifies records that have contact information including an address located within a defined distance of a specified location, such as the user's current location. Instructions are transmitted to the client device for rendering a map of the specified location and a representation of the search results on a display of the user's device. If a record is not owned by or associated with the user, the contact information is obscured on the display. A widget is configured on the display of obscured records that enables the user to purchase the record. Upon selection of the widget, a purchase transaction is executed, and the identified record is added to the user account.