Abstract: In accordance with embodiments, there are provided mechanisms and methods for dynamically suggesting answers to questions submitted to a portal of an online service. These mechanisms and methods for dynamically suggesting answers to questions submitted to a portal of an online service can enable embodiments to provide help document suggestions with limited user input. The ability of embodiments to provide help document search term suggestions with limited user input can enable users to quickly and efficiently find useful help documents.
Type:
Grant
Filed:
April 30, 2013
Date of Patent:
December 22, 2015
Assignee:
salesforce.com, inc.
Inventors:
Patrick McFarlane, Ganesh Mathrubootham, Shuchun Yang
Abstract: In accordance with embodiments, there are provided mechanisms and methods for publicly providing web content of a tenant using a multi-tenant on-demand database service. These mechanisms and methods for publicly providing web content of a tenant using a multi-tenant on-demand database service can allow the web content to be published by a tenant using the multi-tenant on-demand database service for use by non-tenants of the multi-tenant on-demand database service.
Type:
Grant
Filed:
April 29, 2013
Date of Patent:
December 22, 2015
Assignee:
salesforce.com, inc.
Inventors:
Bulent Cinarkaya, Steven Tamm, Jayesh Sureshchandra, Alex Warshavsky, Irandi Upeka Bulumulla, Benjamin Fry, Kenneth Douglas Scott, David Brooks
Abstract: Disclosed are systems, apparatus, and methods for integrating a service console application by providing communication between a first and second network domain. In various implementations, first data is received at a second network domain, where the first data includes one or more functions. A first message may be received at the second network domain, the first message being provided at the second network domain in response to the one or more functions being invoked, and the message identifying the one or more functions. Responsive to receiving the message, the one or more functions may be executed at a computing device associated with the second network domain. Responsive to executing the one or more functions, a second message may be sent to the first domain indicating that the one or more functions have been executed, where the second message is operable to invoke and execute one or more call back functions.
Type:
Grant
Filed:
August 13, 2012
Date of Patent:
December 15, 2015
Assignee:
salesforce.com, inc.
Inventors:
Gautam Vasudev, Peng-Wen Chen, David Ly-Gagnon
Abstract: This disclosure provides implementations of methods, apparatus, systems, and computer program products for creating and managing granular relationships on an online social network. In some implementations, a request to generate an information feed is associated with configuration information, which identifies a source of information updates. Each of the information updates can be of a certain type. The configuration information identifies one or more of these types. An information update can be selected from the identified information source. The selected information update has one or more of the types associated therewith. The requested information feed is generated to include the selected information update and displayed on a display device.
Abstract: Systems and methods for authenticating defined user actions over a computer network. An authentication service receives an authentication request from an authenticating service to perform an action on behalf of a user. The authentication service then sends a permission request to a mobile device associated with the user, asking the user whether or not the action should be allowed. The user sends a permission response via the mobile device to the authentication service, granting or denying the action. The user may automate future similar responses so long as at least one automation criterion is met (e.g., the physical location of the mobile device), eliminating the need to manually provide a response to future permission requests. Information necessary to determine whether the automation criterion is met is stored locally on the mobile device.
Abstract: Methods and systems are provided for evaluating standing queries against updated contact entries configured as a stream of facts. The method includes resolving the standing queries into an array of rules, each rule having a first and a second condition; sorting one of the facts into a first property and a second property; comparing the first property of the fact to the first condition of each rule in the array of rules to produce a first subset of matching rules; comparing the second property of the fact to the second condition of each rule in the first subset of rules to produce a second subset of matching rules; and reporting at least one of the second subset of rules to an author of the matching rule. The method further includes populating a first hash with indicia of the first subset, and populating a second hash with the second subset.
Abstract: The technology described uses a Naïve Bayes Classifier with Active-Feature Ordering to identify contributors to a contact database who are likely to be able to update an arbitrary contact. The technology disclosed further relates to identifying the n most likely records with a number of features, with each feature having a specific finite number of different possible values. The disclosed technology also describes using a Naïve Bayes Classifier with Active-Feature Ordering for diagnostic screening, to evaluate a patient's symptoms against a compendium of diseases to choose the diseases with the greatest posterior likelihood given the vector of observed symptoms of the patient. The disclosed technology additionally describes using a Naïve Bayes Classifier with Active-Feature Ordering for crowd sourcing tasks, using a sample data set that includes thousands of workers, to identify a worker, who is experienced, to complete a featured task.
Abstract: Systems and techniques for utilizing resource aware queues and/or service sharing in a multi-server environment. Requests directed to an application server are received into one or more queues in front of the application server. An acknowledgement of the requests is provided in response to the requests being received by the one or more queues. Metadata associated with the requests is utilized to manage the one or more queues. The requests from the one or more queues are processed based on the metadata.
Type:
Grant
Filed:
November 14, 2011
Date of Patent:
December 1, 2015
Assignee:
salesforce.com, inc.
Inventors:
Ronald Yang, Vijayanth Devadhar, Manoj Cheenath
Abstract: A method for identifying errors in code is provided. The method may include rebuilding object dependencies from a heap dump, calculating memory usage of each object, identifying top consumers of memory by object class, analyzing how much memory each class consumes with respect to how much other classes consume, building a corpus of data that may be used in a progressive machine learning algorithm, and identifying suspect classes. Additionally, the suspect classes and the memory usage statistics of the suspect classes may then be used as an identifying signature of the associated out of memory error. The identifying signature of the associated out of memory error may then be used to compare with the signatures of other out of memory occurrences for identifying duplicate error occurrences.
Abstract: Clocks of communication terminals can be synchronized using packets over TCP/IP. In one example, an Internet Protocol packet is received at the first terminal from the second terminal, the packet having a time stamp indicating the time at which it was sent from the second terminal. The time is determined at which the packet arrived at the first terminal and compared to the time stamp to determine a minimal feasible bias. The determined minimal feasible bias is compared to a stored bias and the stored bias is set to the determined minimal feasible bias if the stored bias is less than the minimal feasible bias. A clock time difference is then determined at the second terminal using the stored bias.
Abstract: Mechanisms and methods for pushing data to a plurality of devices of a plurality of organizations are provided. Queries are handled in bulk for a group of users of an organization or the entire organization, and limited results are sent to a middle tier server between the database system and the user devices. These mechanisms and methods for pushing data to a plurality of devices enable an efficient and transparent transfer of data to user devices. This efficient and transparent transfer of data can enable mobile devices of many organizations to seamlessly have the data that is required to perform business.
Type:
Grant
Filed:
June 1, 2007
Date of Patent:
December 1, 2015
Assignee:
salesforce.com, Inc.
Inventors:
Craig Weissman, William Charles Eidson, Erik Forsberg, Deepak Kothule
Abstract: In accordance with embodiments, there are provided mechanisms and methods for providing a team object in association with an object. These mechanisms and methods for providing a team object in association with an object can allow for centralized management of a team in association with an object. For example, members of the team may be automatically identified (e.g. without manual intervention) for receiving notifications in association with an object.
Type:
Grant
Filed:
April 12, 2012
Date of Patent:
December 1, 2015
Assignee:
salesforce.com, inc.
Inventors:
Benjamin Tsai, Michael Tang, Marco Casalaina
Abstract: The technology disclosed relates to adapting online social feed items according to the posting formats of each of the multiple destination online social environments to which they are posted, regardless of the source online social environments from which they originate. In particular, it relates to creating separate instances of a feed item such that each of the instances includes tag formats, social handles or identifiers that are compatible to the online social environments in which they are embedded. These separate instances of a feed item can all be embedded in a first online social environment while preserving their tag formats corresponding to other online social environments.
Abstract: Disclosed are methods, apparatus, systems, and computer readable storage media for integrating data from data sources for assigning an entity to a database record in a database service. User interface data can provide a user interface associated with a record stored using the database service, where the user interface includes a publisher and an information feed. An attribute regarding an entity is received from a first data source. Monitoring information for one or more machines is received from a second data source external to the database service, where the one or more machines are configured to communicate the monitoring information over a network. The record may be related to the one or more machines. The attribute and the monitoring information are provided to display in the user interface. User input data indicating a user input associated with the publisher is received to assign the entity to the record.
Abstract: The invention teaches a method for creating and managing a website as an object oriented system, comprising: providing on a system server a plurality of hierarchical classes of objects, each of the classes representing one aspect of the storage, presentation and logic of a website; providing on a web server an interface operable to present representations of objects instantiating the plurality of hierarchical classes and receive commands meant to one of: instantiate a new object, destroy a presented object, and change a property of a presented object; and storing on a database server objects as a traversable tree in accordance with the plurality of hierarchical classes.
Abstract: In accordance with embodiments, there are provided mechanisms and methods for dynamically suggesting answers to questions submitted to a portal of an online service. These mechanisms and methods for dynamically suggesting answers to questions submitted to a portal of an online service can enable embodiments to provide help document suggestions with limited user input. The ability of embodiments to provide help document search term suggestions with limited user input can enable users to quickly and efficiently find useful help documents.
Type:
Grant
Filed:
October 29, 2013
Date of Patent:
November 24, 2015
Assignee:
salesforce.com, inc.
Inventors:
Patrick McFarlane, Ganesh Mathrubootham, Shuchun Yang
Abstract: In accordance with embodiments, there are provided mechanisms and methods for facilitating dynamic integration of disparate database architectures for efficient management of resources in an on-demand services environment in a multi-tenant environment according to one embodiment. In one embodiment and by way of example, a method includes receiving, at a first database platform, a job request in a first programming package, transforming the job request from the first programming package to a second programming package, transmitting the job request in the second programming package to a second database platform for processing. The job request may be processed at the second database platform that is independent of the first database platform. The method may further include receiving an output relating to the processing of the job request.
Abstract: In accordance with embodiments, there are provided mechanisms and methods for creating, exporting, viewing and testing, and importing custom applications in a multitenant database environment. These mechanisms and methods can enable embodiments to provide a vehicle for sharing applications across organizational boundaries. The ability to share applications across organizational boundaries can enable tenants in a multi-tenant database system, for example, to easily and efficiently import and export, and thus share, applications with other tenants in the multi-tenant environment.
Type:
Grant
Filed:
May 31, 2012
Date of Patent:
November 24, 2015
Assignee:
Salesforce.com, inc.
Inventors:
David Brooks, Lewis Wiley Tucker, Benji Jasik, Timothy Mason, Eric David Bezar, Simon Wong, Douglas Chasman, Tien Tzuo, Scott Hansma, Adam Gross, Steven Tamm
Abstract: A method for planning a meeting in a cloud computing environment is disclosed. The method embodiment includes receiving by a server a meeting configuration file including information identifying a meeting, a plurality of meeting collaborators, and/or a plurality of meeting participants. When the meeting configuration file is received, the server is configured to generate a virtual planning space associated with the meeting and located in a cloud computing environment, to transmit a message to the plurality of meeting collaborators that includes an invitation to collaborate in the meeting via the virtual planning space, and to receive an indication to load planning content that includes at least one data object. In response to receiving the indication, the server associates the planning content with the virtual planning space so that the planning content is accessible by the meeting collaborators via the virtual planning space in the cloud computing environment.
Abstract: In accordance with embodiments, there are provided mechanisms and methods for sharing a single instance of a database stored using a tenant of a multi-tenant on-demand database system. These mechanisms and methods for sharing a single instance of a database stored using a tenant of a multi-tenant on-demand database system can provide a single instance of a database that is shared amongst tenants of a multi-tenant on-demand database system. The ability to provide a single instance of a database that is shared amongst tenants of a multi-tenant on-demand database system can enable the database to be managed or otherwise maintained in a central location.