Patents Assigned to salesforce.com
  • Publication number: 20130346189
    Abstract: The technology disclosed relates to connecting a user's location via a location mediation server with indications of interest in products and product groups and in real time. An application executing on a user's mobile computing device supplies a location. The location mediation server works with the application, using various allocations of effort, to match current locations to sales environments that set the product(s) of interest and, in some implementations, to product exemplars outside sales environments.
    Type: Application
    Filed: June 24, 2013
    Publication date: December 26, 2013
    Applicant: SALESFORCE.COM INC.
    Inventor: Charlie Isaacs
  • Publication number: 20130347061
    Abstract: In accordance with embodiments, there are provided mechanisms and methods for publishing non-malicious third party content to a data feed. These mechanisms and methods for publishing non-malicious third party content to a data feed can provide analysis of third party content requested to be published to a data feed, which can be used to safeguard against the publication of malicious content to the data feed.
    Type: Application
    Filed: May 6, 2013
    Publication date: December 26, 2013
    Applicant: salesforce.com, inc
    Inventors: Shozub Qureshi, Man Lung Hui, Carter Thaxton
  • Publication number: 20130346362
    Abstract: Techniques for providing feed-based case management on an online social network. A user interface that includes a publisher and an information feed is provided. Information associated with a record is received and the record is updated in a database system. A feed item associated with the database system update is generated and provided in the information feed. The feed item includes one or more actionable selections providing a reference to the publisher. Selection of one of the one or more actionable selections causes the publisher to be operable to receive further information associated with the record. The record is capable of being updated based on the further information. In some implementations, the record is a case and the user interface serves as a single interface for all interactions required in solving the case.
    Type: Application
    Filed: August 30, 2013
    Publication date: December 26, 2013
    Applicant: salesforce.com, inc.
    Inventors: Scott D. Beechuk, Orjan N. Kjellberg, Larry P.G. Robinson, Michael Ramsey, Arvind Krishnan, Jyoti M. Khubchandani, Jill Blue Lin, Mustafa O. Al-Alami, Jason A. Ellis, Christopher A. Myers, Vahn K. Phan, Chitra Gulabrani
  • Publication number: 20130346389
    Abstract: In accordance with embodiments, there are provided techniques for processing group membership data in a multi-tenant database system. These techniques for processing group membership data in a multi-tenant database system may enable embodiments to provide great flexibility to a tenant of the architecture to select the content that may be perceived by the tenant users while allowing the owner of the architecture control over the content.
    Type: Application
    Filed: June 12, 2013
    Publication date: December 26, 2013
    Applicant: salesforce.com, inc.
    Inventors: Scott Yancey, Kedar Doshi, Yongsheng Wu
  • Publication number: 20130346500
    Abstract: In accordance with disclosed embodiments, there are provided methods, systems, and apparatuses for accepting late joiners with screen sharing including, for example, means for receiving, at a server, a key frame from a publishing client sharing its screen, the key frame defining the screen of the publishing client in its entirety at the beginning of a screen sharing session with one or more viewing clients; transmitting the key frame to the one or more viewing clients; iteratively processing each of a plurality of delta frames from the publishing client specifying changes to the screen of the publishing client, wherein the iterative processing includes: (i) receiving each delta frame, (ii) updating an aggregated current key frame with the delta frame received, and (iii) sending the delta frame to the one or more viewing clients.
    Type: Application
    Filed: March 15, 2013
    Publication date: December 26, 2013
    Applicant: Salesforce.com, Inc.
    Inventor: Barry Spencer
  • Publication number: 20130346499
    Abstract: In accordance with disclosed embodiments, there are provided methods, systems, and apparatuses for implementing frame aggregation with screen sharing including, for example, means for receiving, at a server, a stream of delta frames from a publishing client as part of a screen sharing session with one or more viewing clients; establishing a FIFO buffer for each of the respective one or more viewing clients on 1:1 basis; queuing a copy of the stream of delta frames into each of the FIFO buffers corresponding to the one or more viewing clients, wherein the stream of delta frames are transmitted from the respective FIFO buffers to the corresponding one or more client viewers; monitoring each of the respective FIFO buffers for each of the one or more viewing clients to determine if two or more delta frames are concurrently queued in any single one of the respective FIFO buffers at any given time; aggregating the two or more delta frames into a single aggregated delta frame; re-queuing the aggregated delta frame;
    Type: Application
    Filed: March 15, 2013
    Publication date: December 26, 2013
    Applicant: Salesforce.com, Inc.
    Inventor: Barry Spencer
  • Publication number: 20130339366
    Abstract: Systems and methods are provided for creating indices and loading key-value pairs for NoSQL databases. Attributes are created that correspond to records in a NoSQL database based on corresponding record fields. An index is created based on the attributes. A memory is loaded with attributes that correspond to a subset of the index as keys in a key-value pair and identifiers that correspond to records that correspond to the attributes as values in the key-value pair. The attributes that correspond to the subset of the index are sorted in the memory. Any duplicate attributes are identified from the sorted attributes in the memory. Any identifiers that correspond to any duplicate attributes also identify records in the NoSQL database to be evaluated as potential duplicate records.
    Type: Application
    Filed: April 10, 2013
    Publication date: December 19, 2013
    Applicant: salesforce.com, inc.
    Inventors: Oleksandr Khimich, Dmytro Kudriavtsev, Pawan Nachnani
  • Publication number: 20130339490
    Abstract: Systems and methods are provided for semi-synchronously exporting data. A web server creates an export record in response to receiving a data request from a client computer. The web server sends a token to the client computer, wherein receipt of the token enables the client computer to be used for other purposes while waiting for receipt of requested data. At least one of multiple batch processing servers processes the data request in response to accessing the export record. At least one of the multiple batch processing servers updates the export record to reflect the processing of the data request. The web server exports the processed data request to the client computer in response to identifying an update of the export record.
    Type: Application
    Filed: April 12, 2013
    Publication date: December 19, 2013
    Applicant: salesforce.com, inc.
    Inventors: Venkata Muralidhar Tejomurtula, Oleksii Kolesnik, Pawan Nachnani, Cassandra Funk, MaryAnn Patel, Atul Singh
  • Publication number: 20130339799
    Abstract: A method for identifying errors in code is provided. The method may include rebuilding object dependencies from a heap dump, calculating memory usage of each object, identifying top consumers of memory by object class, analyzing how much memory each class consumes with respect to how much other classes consume, building a corpus of data that may be used in a progressive machine learning algorithm, and identifying suspect classes. Additionally, the suspect classes and the memory usage statistics of the suspect classes may then be used as an identifying signature of the associated out of memory error. The identifying signature of the associated out of memory error may then be used to compare with the signatures of other out of memory occurrences for identifying duplicate error occurrences.
    Type: Application
    Filed: August 16, 2013
    Publication date: December 19, 2013
    Applicant: SALESFORCE.COM, INC.
    Inventor: Zuye Zheng
  • Patent number: 8612999
    Abstract: In accordance with embodiments, there are provided mechanisms and methods for publishing an application-independent format event. These mechanisms and methods for publishing an application-independent format event can enable optimized data communication, improved scalability, increased operational efficiency, etc.
    Type: Grant
    Filed: August 19, 2011
    Date of Patent: December 17, 2013
    Assignee: salesforce.com, inc.
    Inventor: Sri Vidya Annapragada
  • Publication number: 20130332550
    Abstract: Methods and apparatus are provided for providing customized domain messages. A customized message for one of a plurality of domains is received at one of a plurality of servers of a content delivery network. A request is received from a user device for content for the one of the plurality of domains at the one of the plurality of servers. The customized message is provided by the one of the plurality of servers to the user device in response to the request when the one of the plurality of domains is unavailable.
    Type: Application
    Filed: August 13, 2013
    Publication date: December 12, 2013
    Applicant: salesforce.com, inc.
    Inventors: Jayesh Sureshchandra, Tripti Sheth
  • Publication number: 20130332263
    Abstract: Disclosed are methods, apparatus, systems, and computer readable storage media for publishing a marketing campaign on an online social network. A CRM server accesses a marketing campaign record in a database and transmits marketing campaign data to be published on an online social network. The CRM server also receives data related to users interacting with the published marketing campaign. The CRM server can store the user-related data. In some implementations, the user-related data can also be analyzed.
    Type: Application
    Filed: March 14, 2013
    Publication date: December 12, 2013
    Applicant: salesforce.com, inc.
    Inventors: Darshil Vora, Siddharth Bansal
  • Patent number: 8606790
    Abstract: More efficient querying of a multi-tenant database using dynamic tuning of database indices. A layer of meta-data associates data items with tenants, e.g., via tags, and the meta-data is used to optimize searches by channeling processing resources during a query to only those pieces of data bearing the relevant tenant's unique tag.
    Type: Grant
    Filed: September 14, 2012
    Date of Patent: December 10, 2013
    Assignee: salesforce.com, inc.
    Inventors: Craig Weissman, Dave Moellenhoff, Simon Wong, Paul Nakada
  • Publication number: 20130326210
    Abstract: Methods and systems for secure client-side communication between multiple domains is provided. Such methods and systems can provide for decreased communication latency particularly effective for dynamic multi-domain and/or multi-tenant environments while allowing for granular security or specific security of messages and operations with regard to users, user sessions, groups, organizations, permissions sets, applications, or any other logical delineation. Such methods and systems may involve a variety of security components, for example, at least one set of instructions including a plurality of defined instruction to be utilized by users of the set of instructions to communicate, and cryptographic construct data in order to verify the data integrity and the authenticity of messages sent and received using the secure client-side communication between multiple domains.
    Type: Application
    Filed: August 6, 2013
    Publication date: December 5, 2013
    Applicant: salesforce.com, inc.
    Inventors: Brendan O'Connor, Yoel Gluck
  • Patent number: 8601467
    Abstract: Systems and methods for installing and upgrading application packages to an application platform of an on-demand database service. In some embodiments, application packages are uploaded to a directory by developers for installation by subscribers. Some embodiments enable a developer to send identification information to a subscriber to allow that user to access and install an application package created by the developer. If the developer changes the original source package, the subscriber may pull into its organization the change(s) made by the publisher while preserving any data rows the subscriber had created since first importing the package. One or more flags may be set in the package definition to determine whether and to what extent customizations to a package may be made and upgraded by the subscriber and/or developer.
    Type: Grant
    Filed: October 3, 2007
    Date of Patent: December 3, 2013
    Assignee: salesforce.com, inc.
    Inventors: Lars Hofhansl, Nathan Jensen-Horne, Scott Hansma, Steven Tamm, Craig Weissman
  • Publication number: 20130318057
    Abstract: In accordance with embodiments, there are provided techniques for implementing batch processing in a multi-tenant database system. These techniques for implementing batch processing in a multi-tenant database system may enable embodiments to provide great flexibility to a tenant of the architecture to perform desired functions on content of the database while allowing the owner of the architecture schedule the processing of the functions on the content.
    Type: Application
    Filed: June 12, 2013
    Publication date: November 28, 2013
    Applicant: salesforce.com, inc.
    Inventors: Scott YANCEY, Andrew SMITH, Andrew WAITE, Craig WEISSMAN
  • Patent number: 8595207
    Abstract: In accordance with embodiments, there are provided mechanisms and methods for dynamically suggesting answers to questions submitted to a portal of an online service. These mechanisms and methods for dynamically suggesting answers to questions submitted to a portal of an online service can enable embodiments to provide help document suggestions with limited user input. The ability of embodiments to provide help document search term suggestions with limited user input can enable users to quickly and efficiently find useful help documents.
    Type: Grant
    Filed: May 19, 2011
    Date of Patent: November 26, 2013
    Assignee: Salesforce.com
    Inventors: Patrick R. McFarlane, Ganesh Mathrubootham, Suchun Yang
  • Patent number: 8595802
    Abstract: Methods and apparatus, including computer program products, implementing and using techniques for providing user credentials over a network to a remote computer application. User credentials for the remote computer application are stored in a central repository that is accessible through the network. A request is sent to a service to perform, on behalf of a user, a particular task involving the remote computer application. It is determined whether the service has been granted permission to act on behalf of the user with respect to the remote computer application. When the service has permission to act on behalf of the user, the service is used to retrieve the user's credentials for the remote computer application from the central repository and to supply the retrieved user credentials to the remote computer application.
    Type: Grant
    Filed: September 14, 2012
    Date of Patent: November 26, 2013
    Assignee: salesforce.com, inc.
    Inventors: Thomas Nabiel Boulos, Prasanta Kumar Behera
  • Patent number: 8595181
    Abstract: The present invention is directed to methods and systems for rendering perceivable stimuli representative of information processing by a multi-tenant architecture that pre-fetches a portion of a subset of data on a multi-tenant architecture and emulates a result set of data in accordance with a report definition. To that end the method comprises identifying a subset of data on the multi-tenant architecture that is subject to a report definition. A portion of the subset is pre-fetched and analyzed to emulate a result. The emulated result is transmitted to a computer system of a user of the multi-tenant architecture. Perceivable stimuli is generated on the user computer system, in response to receiving the emulated result.
    Type: Grant
    Filed: April 25, 2011
    Date of Patent: November 26, 2013
    Assignee: salesforce.com, inc.
    Inventor: Guillaume Le Stum
  • Patent number: 8595382
    Abstract: In accordance with embodiments, there are provided mechanisms and methods for performing a synchronization of data. These mechanisms and methods for performing a synchronization of data can enable a more efficient synchronization, time and resource savings, an enhanced user experience, etc.
    Type: Grant
    Filed: May 26, 2011
    Date of Patent: November 26, 2013
    Assignee: salesforce.com, inc.
    Inventors: Didier Prophete, Ronald F. Fischer, Sonke Rohde