Abstract: Disclosed are systems and methods that provide centralized or nodal inmate management and telephone call processing capabilities to controlled environment facilities. An inmate management and call processing system serves a plurality of facilities and includes an inmate information database. The database is shared across the facilities and contains inmate records that may be accessed and modified by each facility as the inmate is transferred among those facilities. Each inmate record may include, among other information, contact information of third parties whom may be notified of the inmate's arrest and/or subsequent transfers of the inmate to different facilities. The inmate management and telephone call processing system may use third party contact information to establish accounts used to charge calls or transactions made by an inmate while residing at the facility.

Abstract: Systems and methods which determines the likelihood that a calling (or in some cases the called) user will pay for a particular auxiliary service are described. A system of an embodiment considers the user's credit risk and his/her propensity to pay, when deciding if the user is eligible for a particular auxiliary service. A methodology used for determining propensity to pay for an auxiliary service according to embodiments is independent from a determination of propensity to pay for a basic calling service. Thus, the criteria used, and the weight given to each criteria, for determining eligibility for auxiliary services can be different from the criteria and criteria weight used for basic communication connections.

Abstract: Systems and methods which facilitate selection of communication carriers for communications made in association with a controlled environment facility by a party to the communications are shown. Embodiments allow for a calling party and/or a called party to select a preferred communication carrier from a plurality of communication carriers for a current communication and/or one or more future communications. A party's carrier selection may be stored by a communication processing system for use with respect to a plurality of communication sessions. Embodiments provide a conflict resolution algorithm to arbitrate conflicting carrier selections where both a calling party and a called party to select a carrier for a communication session. Embodiments provide a premise based communication processing system, a centralized communication processing system, or a distributed configuration comprising a hybrid of the foregoing premise based and centralized configurations.

Abstract: A system for receiving satellite radio signals and/or internet content and extracting a plurality of channels from the satellite radio signals and/or internet content is disclosed. The content of the channels is converted to IP packets and streamed across an Ethernet network. In one embodiment, each of the channels is associated with an IP address or port. Users receive the content of the channels by selecting the IP address or port associated with the desired content. An administrator may control the channels that are available to the users. In one embodiment, the users each have a subscription to access the content, and the subscription may control the channels that the user access.

Abstract: Systems and methods which determines the likelihood that a calling (or in some cases the called) user will pay for a particular auxiliary service are described. A system of an embodiment considers the user's credit risk and his/her propensity to pay, when deciding if the user is eligible for a particular auxiliary service. A methodology used for determining propensity to pay for an auxiliary service according to embodiments is independent from a determination of propensity to pay for a basic calling service. Thus, the criteria used, and the weight given to each criteria, for determining eligibility for auxiliary services can be different from the criteria and criteria weight used for basic communication connections.

Abstract: Systems and methods which facilitate selection of communication carriers for communications made in association with a controlled environment facility by a party to the communications are shown. Embodiments allow for a calling party and/or a called party to select a preferred communication carrier from a plurality of communication carriers for a current communication and/or one or more future communications. A party's carrier selection may be stored by a communication processing system for use with respect to a plurality of communication sessions. Embodiments provide a conflict resolution algorithm to arbitrate conflicting carrier selections where both a calling party and a called party to select a carrier for a communication session. Embodiments provide a premise based communication processing system, a centralized communication processing system, or a distributed configuration comprising a hybrid of the foregoing premise based and centralized configurations.

Abstract: Systems and methods are provided for score-driven management of such recordings. A score is assigned to a recording based at least in part on a plurality of monitored events that are detected for the call being recorded, and such score is then used for managing the recording, such as managing storage and/or post-processing of the recording. A recording manager is provided, which is operable to perform score-driven management of a recording. According to one embodiment, an initial score is determined for a recording at the initiation of the call being recorded. Such initial score may be determined based on fixed factors that are known at the time of the call's initiation. Various events related to the call are monitored during the call, and the score is then revised based on detected events. Management of storage, post-processing, and/or other handling of the recording is then based on the score assigned thereto.

Abstract: Disclosed are systems and methods which allow a calling party to store messages for a called party even if the called party does not already have message storage facilities, provided the calling party and/or called party meet certain parameters. Delivery of the message is controlled by the called party and may require the called party to agree to pay for the message delivery service. In a further embodiment, a call processing system is operable to screen outgoing calls from various callers according to a first set of criteria and if a call is not completed to a called party a second set of criteria is used to determine if a message can be stored awaiting retrieval by the called party. If desired, a return message from a called party to a calling party can be stored.

Abstract: Systems and methods which detect unauthorized, impermissible, or otherwise undesired call activity through the use of one or more third party databases are shown. For example, a controlled environment facility information management system may access a database external thereto, such as a victim notification database, which is created and maintained by a third party unrelated to the controlled environment facility. Such third party database access may be accomplished at the point of call validation or caller verification for determining the treatment of the call (e.g., allowed, blocked, allowed with limitations, etcetera). Such call treatment determinations may be made with respect a particular prisoner or other resident of the controlled environment facility making the call, may be made with respect to all calls made from a particular controlled environment facility, may he made with respect to a group of controlled environment facilities, etcetera.

Abstract: Embodiments of the present invention are directed generally to recording communication of a call utilizing a multi-channel recording technique. According to one exemplary embodiment, inbound communication from each party to a call (e.g., from each communication device that is party to a call) to a recording system is assigned to a separate channel, and communication on each channel is independently recorded. Further, during the call, a control channel is generated that correlates the multiple communication channels. The independently recorded communication channels and control channel may be used to analyze a recorded call from any desired perspective. For instance, communication from a given party may be analyzed in isolation. Further, the control channel enables the recorded multiple communication channels to be correlated such that the communication received (e.g., heard) by any selected party may be accurately re-created for analysis thereof.

Abstract: A process and a system are disclosed for detecting activity, e.g., three way calling, call forwarding, or the like, during a phone call. The process includes, and the system is configured for, establishing the call path between a first party and a second party, adding a reference tone to the call path, observing a reflected tone from the call path, and determining a relationship between the reference tone and the reflected tone. Information relating to the relationship may be reported for further analysis.

Abstract: Systems or methods for managing transactions within a controlled environment facility provide an information management engine integrating transaction functionality and telephone calling functionality, establish an account associated with a resident of the controlled environment facility, and use the information management engine to conduct transactions associated with residents of the controlled environment facility. The transactions include at least requests, by the resident, for deposits into the account by a party outside of the controlled environment facility. The systems or methods accept requests from the resident and utilize the telephone calling services of the information management engine to facilitate the request for deposit. The systems or methods may place calls to the individuals outside the controlled environment facility to interact with the individual, request the deposit and accept such deposits.

Abstract: Data related to a call is stored to a container in a manner that enables the data to be authenticated. “Container” refers to any type of data structure for storing data, such as a file, database, etc. Thus, a protected container is provided to which captured information relating to a call (e.g., recorded audio of the call, captured application data, captured external data, etc.) is stored. The protected container enables detection of any tampering of the protected data, as well as authentication of such data. A multi-channel recording technique is used to record audio for each outbound channel of a call. Each channel of the audio may be watermarked, and a signature may be generated for use in authenticating the audio data. Information relating to the call (e.g., captured audio, application data, external data, etc.) is captured and streamed into the protected container during the call (i.e., in real time).

Abstract: Systems and methods which facilitate wireless communications within a controlled environment in a controlled manner are shown. Embodiments operate to recognize wireless communications, whether voice, text, video, or data, terminating within a controlled environment facility and control one or more aspects of the communication using a call processing platform or other communication control system. In addition to providing a higher percentage of calls completed calls, embodiments of the invention provide improved investigatory tools for the controlled environment facility through controlling, monitoring, redirecting, and/or interrupting wireless communications. Embodiments deploy one or more wireless communication nodes in communication with a call processing platform operating in association with the controlled environment facility, such that wireless communications passing through the wireless communication nodes are subject to call processing by the call processing platform.

Abstract: Systems and methods which detect unauthorized, impermissible, or otherwise undesired call activity through the use of one or more third party databases are shown. For example, a controlled environment facility information management system may access a database external thereto, such as a victim notification database, which is created and maintained by a third party unrelated to the controlled environment facility. Such third party database access may be accomplished at the point of call validation or caller verification for determining the treatment of the call (e.g., allowed, blocked, allowed with limitations, etcetera). Such call treatment determinations may be made with respect a particular prisoner or other resident of the controlled environment facility making the call, may be made with respect to all calls made from a particular controlled environment facility, may be made with respect to a group of controlled environment facilities, etcetera.

Abstract: Embodiments of the present invention are directed to systems and methods for processing alternatively billed telephone calls, such as, for example, collect calls and third party calls. In some representative embodiments, a method for completing an alternatively billed call between a calling party and a called party comprises establishing a calling party quality score and completing the alternatively billed call if the calling party quality score meets a threshold. In other representative embodiments, the method further comprises establishing a called party quality score and/or a third party quality score, combining the aforementioned quality scores, and completing the alternatively billed call if the combination of quality scores meets a threshold.

Abstract: Systems or methods for managing transactions within a controlled environment facility provide an information management engine integrating transaction functionality and telephone calling functionality, establish an account associated with a resident of the controlled environment facility, and use the information management engine to conduct transactions associated with residents of the controlled environment facility. The transactions include at least requests, by the resident, for deposits into the account by a party outside of the controlled environment facility. The systems or methods accept requests from the resident and utilize the telephone calling services of the information management engine to facilitate the request for deposit. The systems or methods may place calls to the individuals outside the controlled environment facility to interact with the individual, request the deposit and accept such deposits.

Abstract: Systems and methods providing radio frequency identification (RFID) of individuals, as may be implemented with respect to a controlled environment facility, using RFID transducer technology deployed in association with a user terminal, such as telephone or multimedia kiosk, are shown. Embodiments operate to identify residents of a controlled environment facility and control one or more transactions associated with the residents and/or actions of the residents using a RFID system in which a user presents a RFID transponder in proximity to a RFID transducer for identification. RFID tags of embodiments comprise data which identifies an individual, data which may be used to identify an individual, or a combination of both. RFID systems of embodiments are adapted to utilize existing communication links for identification of individuals using RFID and/or for controlling transactions, such as calls, using RFID.

Abstract: Systems and methods which collect information regarding users of controlled environment visitation terminals for identification of one or more parties to a visitation conversation are shown. Identifying information may be provided by various means, such as entry of a PIN, RFID, biometrics, etcetera. Embodiments provide a closed circuit visitation communication system in which a single port of a communication control system is used with respect to a pair of visitation terminals. Embodiments operate to prevent communication between a resident of a controlled environment facility and a visitor while identifying information is collected and verified.

Abstract: Systems and methods which facilitate wireless communications within a controlled environment in a controlled manner are shown. Embodiments operate to recognize wireless communications terminating within a controlled environment facility and control one or more aspects of the communications. Embodiments also operate to detect wireless devices disposed within a controlled environment facility and determine the location of the wireless devices. Embodiments deploy one or more wireless communication nodes in communication with an information processing platform operating in association with the controlled environment facility, such that wireless devices detected by the wireless communication nodes are located by the call processing platform and wireless communications passing through the wireless communication nodes are subject to call processing by the information processing platform.