Abstract: Disclosed are systems and methods which provide call processing for a plurality of telephones at a site for which calling services are provided. Call control functionality is distributed to remote locations using data networks according to embodiments. The aforementioned data networks and/or separate data networks are used to carry call content using voice over Internet protocols (VoIP). Embodiments utilize VoIP to carry calls from a location at which calling services are provided to a centralized call processing platform providing call processing functionality, such as calling party identification, call validation, call routing, and connection to the public switched telephone network (PSTN). PSTN interfacing by a call processing platform may be provided as a VoIP connection to the PSTN and/or as POTS trunking. Call processing platforms may provide for data sharing, aggregation, and/or analysis across multiple facilities served.

Abstract: A system and method for graphically demonstrating a call-processing operation include receiving data representing signals in a telephone call and data from an event-detecting algorithm, the data from the event-detecting algorithm describing an operation of the algorithm on the telephone call, and generating a graphical display including a waveform based on the data representing signals in the telephone call and a graph of the operation of the event-detection algorithm.

Abstract: Disclosed are systems and methods which provide techniques providing account setup, management and transaction authorization determinations in real-time using transaction interrupt messaging. Embodiments preferably take into consideration the quality of one or more parties to the transaction and the means by which charges may be rendered to them when making account setup, management, and/or transaction authorization determinations. Accordingly, transactions, such as collect calls, meeting at least some minimal risk threshold may be completed on a first call attempt, even where a pre-arranged billing agreement or other business relationship is not previously in place.

Abstract: Disclosed are systems and methods for using messages received from a remote switch to detect remote call forwarding. Embodiments utilize call intelligence associated with a database on an SS7 network to receive messages from a terminating switch. The return address of the message may be compared to an expected terminating switch address to confirm that the expected switch terminated the call. Embodiments may further compare a terminating phone number contained within the received message to an expected terminating phone number. Embodiments provide for various call handling in the event that a query is received from a switch other than the expected terminating switch. Such call handling may include terminating the call, recording the call, attempting to identify the called party, notifying proper authorities of the call, and/or the like.

Abstract: Embodiments connect a call in which at least one party is a VoIP call party and monitoring resulting VoIP signals for unauthorized call activity, such as three-way call activity. The monitoring may include monitoring the call for suspend and/or resume events to detect the unauthorized call activity, the suspend and resume events may be generated by a telephone system and passed into a VoIP system associated with the VoIP call party. The monitoring may be carried out by an agent disposed between a VoIP gateway and the VoIP call party or by the VoIP gateway itself.

Abstract: Disclosed are systems and methods which provide a centralized architecture for call processing. Embodiments utilize voice over Internet protocols (VoIP) to carry calls from a location at which calling services are provided to a centralized call processing platform providing call processing functionality, such as calling party identification, call validation, call routing, and connection to the public switched telephone network (PSTN). Call processing gateways may be utilized to provide plain old telephone service (POTS) analog line interfaces for use with a plurality of telephone sets disposed for use at a location and at least one wide area network (WAN) interface for providing high speed data communication to a centralized call processing platform. PSTN interfacing by a call processing platform may be provided as a VoIP connection to the PSTN and/or as POTS trunking Call processing platforms may provide for data sharing, aggregation, and/or analysis across multiple facilities served.

Abstract: Embodiments connect a call in which at least one party is a VoIP call party and monitoring resulting VoIP signals for unauthorized call activity, such as three-way call activity. The monitoring may include monitoring the call for suspend and/or resume events to detect the unauthorized call activity, the suspend and resume events may be generated by a telephone system and passed into a VoIP system associated with the VoIP call party. The monitoring may be carried out by an agent disposed between a VoIP gateway and the VoIP call party or by the VoIP gateway itself.

Abstract: Disclosed are systems and methods which provide a centralized architecture for call processing. Embodiments utilize voice over Internet protocols (VoIP) to carry calls from a location at which calling services are provided to a centralized call processing platform providing call processing functionality, such as calling party identification, call validation, call routing, and connection to the public switched telephone network (PSTN). Call processing gateways may be utilized to provide plain old telephone service (POTS) analog line interfaces for use with a plurality of telephone sets disposed for use at a location and at least one wide area network (WAN) interface for providing high speed data communication to a centralized call processing platform. PSTN interfacing by a call processing platform may be provided as a VoIP connection to the PSTN and/or as POTS trunking. Call processing platforms may provide for data sharing, aggregation, and/or analysis across multiple facilities served.

Abstract: A method and apparatus for managing institutional telephone activity utilizing a computer-based telephony management unit to connect institutional telephones with outside telephone lines. The unit provides institutional users with fully automated, direct dial and collect calling privileges for local, long distance, and international calls. The unit contains a database for storing the calling privileges and restrictions of institutional users, for recording calling transactions made by the users, and for managing user monetary accounts. The unit can record up to 400 hours of conversation in a digital format. The unit provides various administrative capabilities, including user account management, audit trails, transaction reports, centralized management and report capabilities, and detection of fraudulent calling.

Abstract: Disclosed are systems and methods which provide availability of information on a network wide basis, with the network or information technology (IT) fabric spanning a wide range of institutions and other sources of information, including correctional facilities, without regard to which jurisdiction the source of information belongs, e.g. police, courts, federal investigation agencies, public databases etcetera. Embodiments provide an electronic based capability to identify useful information and for locating, collecting, compiling, aggregating, distilling, and/or reporting robust data.

Abstract: Disclosed are systems and methods which provide techniques providing account setup, management and transaction authorization determinations in real-time using transaction interrupt messaging. Embodiments preferably take into consideration the quality of one or more parties to the transaction and the means by which charges may be rendered to them when making account setup, management, and/or transaction authorization determinations. Accordingly, transactions, such as collect calls, meeting at least some minimal risk threshold may be completed on a first call attempt, even where a pre-arranged billing agreement or other business relationship is not previously in place.

Abstract: A method for keyword detection in a controlled-environment facility comprises capturing a conversation within the controlled-environment facility and executing a hybrid keyword detection application for detecting a keyword spoken during the conversation. A system comprises an audio capture system operable to capture an audio signal within a controlled-environment facility and a hybrid keyword detection system connected to the audio capture system, where the hybrid keyword detection system is operable to detect a keyword.

Abstract: Systems and methods are disclosed for sending and receiving a message between a nonresident and a resident of a controlled environment facility that associates an identifier to the message, wherein the resident does not associate the identifier to resident created messages. The identifier my take the form of a barcode printed directly onto the message form or printed onto a detachable sticker that is affixed to the message form. Embodiments may allow the searching of a message for prohibited words, phrases, or ideas and notifying a relevant authority to the existence of such prohibited content. Embodiments may also allow a nonresident to select a delivery medium that is incompatible with the format of a message created by a resident by converting the resident created message to a message format compatible with the delivery medium.

Abstract: System and method for monitoring activity of detainees comprising identifying a detainee who is affiliated with a gang, searching one or more databases for information associated with the detainee, and correlating the information to identify individuals who may be affiliated with the gang. The databases may include call record databases, and the information associated with the detainee may include individuals called by the detainee, individuals who visit the detainee, telephone numbers called by the detainee, and sources of funding for the detainee's calls voice and/or facial biometric identifiers. An alert may be triggered when the detainee calls a specified individual or telephone number.

Abstract: A telecommunication system includes telecommunication resources, points, and a connection manager. The connection manager is configured to establish connections between the telecommunications resources and the points in response to a request from an application. The connection manager uses routing tables to select the most efficient route from the available routes between a telecommunications resource and a point. The routing tables establish the connection by sending a request to allocate a telecommunications resource to a session manager.

Abstract: A telecommunication system includes telecommunication resources, points, and a connection manager. The connection manager is configured to establish connections between the telecommunications resources and the points in response to a request from an application. The connection manager uses routing tables to select the most efficient route from the available routes between a telecommunications resource and a point. The routing tables establish the connection by sending a request to allocate a telecommunications resource to a session manager.