Patents Assigned to SERVICENOW, INC.
  • Patent number: 12192245
    Abstract: An example embodiment may involve determining, based on a predefined policy, one or more configuration settings, wherein the predefined policy specifies a permitted value of a key within the configuration settings; obtaining, from a cloud-based service provider, an actual value of the key; determining, by applying the predefined policy, that the actual value of the key does not match the permitted value of the key; identifying a remediation for the key that includes determining an updated value of the key, wherein the updated value of the key satisfies the predefined policy; and causing the updated value to be applied to the key in the cloud-based service provider.
    Type: Grant
    Filed: January 23, 2023
    Date of Patent: January 7, 2025
    Assignee: ServiceNow, Inc.
    Inventors: Ganesh Parameshwar Bhat, Ramkumar Devanathan, Meenakshi Parameswaran
  • Patent number: 12190066
    Abstract: A chat message is received from a user to a primary virtual agent service. A secondary virtual agent service to handle the chat message is automatically evaluated and selected. The secondary virtual agent service is selected from a plurality of candidate secondary virtual agent services that includes at least one virtual agent service provided by a third-party entity external to an entity providing the primary virtual agent service. The chat message is transformed from a first format of the primary virtual agent service to a second format of the selected secondary virtual agent service. The chat message is forwarded in the second format to the selected secondary virtual agent service.
    Type: Grant
    Filed: February 1, 2022
    Date of Patent: January 7, 2025
    Assignee: ServiceNow, Inc.
    Inventors: Gaurav Goyal, Shipra Gupta, Ashita Narayan, Kakarla V V D L Narayana
  • Patent number: 12184742
    Abstract: Data communication between a plurality of computer processes are tracked. Relationships between the plurality of computer processes are classified including by analyzing the data communication between the plurality of computer processes using a machine learning model. Based at least in part on the classified relationships between the plurality of computer processes, an existence of a service provided by a functional group of computer processes included in the plurality of computer processes are automatically discovered.
    Type: Grant
    Filed: February 22, 2023
    Date of Patent: December 31, 2024
    Assignee: ServiceNow, Inc.
    Inventors: Barel Mengel, Hail Tal, Aakash Umeshbhai Bhagat, Arik Sityon, Robert Bitterfeld, Noy Shpatz, Darshan Ghanalinga Murthy, Atul Gupta, Priyanka Goel, Dov Harel, Tal Epshtein, Sreenevas Subramaniam, Shruti Jain
  • Patent number: 12184764
    Abstract: A system and method for encrypting portions of data for storage in a remote network have been provided. The system comprises a memory with instructions executable by a processor to receive data for forwarding to a server device, wherein the received data comprises an indication of one or more portions of the received data to be encrypted; identify a portion comprising the one or more portions of the received data based at least in part on the indication; encrypt the identified portion of the data; generate a payload that comprises the encrypted portion and one or more unencrypted portions of the received data; and transmit, to the server device, the payload.
    Type: Grant
    Filed: October 28, 2020
    Date of Patent: December 31, 2024
    Assignee: ServiceNow, Inc.
    Inventors: Pierre Francois Rohel, Siddharth Shah, Martin Wexler
  • Patent number: 12182237
    Abstract: An indication associated with a request to access a protected object by a subject is received. Using one or more processors, application level behavioral patterns of the subject, context of the request by the subject, usage patterns associated with the protected object, and a current system state are automatically analyzed using one or more machine learning models to determine an analysis result associated with whether to grant the subject access to the protected object. An access control mechanism for the protected object is automatically modified based on the analysis result.
    Type: Grant
    Filed: December 1, 2021
    Date of Patent: December 31, 2024
    Assignee: ServiceNow, Inc.
    Inventors: Ashton Mozano, Mohamed Sofiane Talmat
  • Patent number: 12182517
    Abstract: Present embodiments are directed to a virtual agent with improved natural language understanding (NLU) capabilities. The disclosed virtual agent enables topic selection and topic changes during natural language exchanges with a user. The virtual agent is designed to select suitable topic flows to execute based on intents identified in received user utterances, including selection of an initial topic flow in response to a topic identified in a first user utterance, as well as switching between topic flows mid-conversation based on identified topic changes. The virtual agent is also capable of considering all intents and entities conveyed during the conversation, which enables the virtual agent to avoid prompting the user to provide redundant information. Furthermore, the virtual agent is capable of executing topic flows as part of a global topic flow, which enables the virtual agent to perform a number of predefined activities as part of each interaction with the user.
    Type: Grant
    Filed: September 6, 2023
    Date of Patent: December 31, 2024
    Assignee: ServiceNow, Inc.
    Inventors: Nabil Abu Asba, Mark David Griffin, Anuj Jain
  • Patent number: 12184483
    Abstract: A discovery application on a computing system is provided. The discovery application receives a user input, which is for discovery of resources associated with a cloud operating system of a cloud computing system. The user input includes an authentication credential and account information associated with the cloud operating system. Based on the received input, the discovery application executes a discovery pattern comprising operations for the discovery of resources. The cloud operating system includes a group of services to access such resources. At least one of the operations corresponds to an API call to an API endpoint associated with a service of the group of services. The discovery application receives a response to the API call from the cloud operating system. The response includes a payload of information associated with the resources. The discovery application updates, based on the received response, one or more configuration items in a configuration management database.
    Type: Grant
    Filed: February 15, 2023
    Date of Patent: December 31, 2024
    Assignee: ServiceNow, Inc.
    Inventors: Hail Tal, Tom Bar Oz, Bary Solomon, Leonid Suslov
  • Patent number: 12175193
    Abstract: A natural language understanding (NLU) framework includes a lookup source system having one or more lookup sources. Each lookup source includes a respective source data representation that is compiled from respective source data. Once compiled, a user utterance can be submitted to the lookup source system, which generates segmentations of the user utterance. Each segmentation generally includes a collection of non-overlapping segments, and each segment generally describes how tokens of the user utterance can be grouped together and matched to the states of the source data representations. During lookup source inference, matches can be made to produced states or using fuzzy matchers that have corresponding of scoring adjustments. These scoring adjustments may be used by a segmentation scoring subsystem, potentially in combination with one or more additional segmentation scoring plugins, to score and rank the segmentations determined by the lookup source system for the user utterance.
    Type: Grant
    Filed: January 19, 2022
    Date of Patent: December 24, 2024
    Assignee: ServiceNow, Inc.
    Inventors: Omer Anil Turkkan, Edwin Sapugay, Phani Bhushan Kumar Nivarthi
  • Patent number: 12175196
    Abstract: A natural language understanding (NLU) framework includes a modeling and optimization system that enables enhanced understanding and explainability to the operation of the NLU framework. The NLU framework includes a configuration vector storing settings of various components that may be applied during NLU inference of an utterance, such as which components should be activated or deactivated, as well as which numerical values (e.g., threshold values, coefficients, weight values) that are used by these components during operation. By using this configuration vector to systematically disable and adjust numerical parameters of the components of the NLU framework, and then determining the performance of the NLU framework in these configurations, the modeling and optimization system determines relationships between, as well as the relative importance of, the components of the NLU framework.
    Type: Grant
    Filed: January 19, 2022
    Date of Patent: December 24, 2024
    Assignee: ServiceNow, Inc.
    Inventors: Roshnee Sharma, Edwin Sapugay, Sathwik Tejaswi Madhusudhan, Anil Kumar Madamala, Hari Subramani, Jonggun Park, Srinivas Satyasai Sunkara
  • Patent number: 12169437
    Abstract: In various embodiments, a process for providing a cloud service provider request retry framework includes obtaining a request retry indicator that is associated with a cloud service provider, wherein the request retry indicator indicates a retry criterion that is based on a number of allowable discovery requests within a period of time. The process includes providing a discovery request to the cloud service provider; receiving an error response based on the discovery request, wherein the error response indicates the discovery request is unsuccessful based at least on the discovery request not satisfying the retry criterion; and determining a wait time based at least on the error response and the request retry indicator. The process includes retrying the discovery request according to the wait time.
    Type: Grant
    Filed: June 26, 2023
    Date of Patent: December 17, 2024
    Assignee: ServiceNow, Inc.
    Inventors: Yaron Lehmann, Steven W. Francis, Sai Saketh Nandagiri
  • Patent number: 12164513
    Abstract: An identification of a specification that identifies one or more data sources is received. The one or more data sources are respectively associated with one or more database queries. Each of the one or more database queries is associated with a different embedded screen. An end-user application that is configured to generate selectable user interface elements for the one or more different embedded screens is generated. Generating the end-user application is based on the specification. In response to selection of a particular selectable user interface element of the selectable user interface elements, an embedded screen associated with the particular selectable user interface element is identified, and a user interface including the identified embedded screen is provided.
    Type: Grant
    Filed: July 6, 2023
    Date of Patent: December 10, 2024
    Assignee: ServiceNow, Inc.
    Inventors: Maor Cohen, Gilad Haimov, Sean Andrew Bradley Bowrin, Alexander Fedayev
  • Patent number: 12153575
    Abstract: A determination is made whether a received database query is to be processed by either a first database, a second database, or at least in part by both the first and second databases including by determining whether the query meets criteria to split the query for processing across the first and second databases. The first and second databases store shared synchronized records, the first database configured to store the records in a column-oriented format and the second database configured to store the records in a row-oriented format. In response to a determination that the query meets the criteria to split the query, a first and second component query of the database query are generated for the first and second databases, respectively, the second component query based at least in part on a result of the first component query. The execution of the first and second component queries is pipelined.
    Type: Grant
    Filed: September 9, 2021
    Date of Patent: November 26, 2024
    Assignee: ServiceNow, Inc.
    Inventors: Siddharth Shah, Souvik Bhattacherjee, Josef Mart
  • Patent number: 12147487
    Abstract: An embodiment may involve receiving, at a web server application, a query specifying a file, a block number of a block of data within the file, and a block size, wherein the file includes entries representing differences between snapshots of configuration data; identifying, based on the block size, the block of data within the file; storing the block in a non-transitory memory that is accessible to the web server application; and in response to the query, transmitting, by the web server application, a set of the entries within the block formatted for display in a list component of a graphical user interface.
    Type: Grant
    Filed: December 7, 2022
    Date of Patent: November 19, 2024
    Assignee: ServiceNow, Inc.
    Inventor: Brian James Waplington
  • Patent number: 12141182
    Abstract: Systems and methods involving data structures for efficient management of paragraph vectors for textual searching are described. A database may contain records, each associated with an identifier and including a text string and timestamp. A look-up table may contain entries for text strings from the records, each entry associating: a paragraph vector for a respective unique text string, a hash of the respective unique text string, and a set of identifiers of records containing the respective unique text string. A server may receive from a client device an input string, compute a hash of the input string, and determine matching table entries, each containing a hash identical to that of the input string, or a paragraph vector similar to one calculated for the input string. A prioritized list of identifiers from the matching entries may be determined based on timestamps, and the prioritized list may be returned to the client.
    Type: Grant
    Filed: August 10, 2022
    Date of Patent: November 12, 2024
    Assignee: ServiceNow, Inc.
    Inventors: Baskar Jayaraman, Chitrabharathi Ganapathy, Aniruddha Madhusudan Thakur, Jun Wang
  • Patent number: 12142269
    Abstract: An indication from a live agent in a communication session with a user to invoke a specified automated agent interactive conversation flow is received. The communication session with the user is transitioned from the live agent to the specified automated agent interactive conversation flow. During the specified automated agent interactive conversation flow, the live agent retains control over the communication session. An indication of an interaction of the user with the specified automated agent interactive conversation flow is provided. The communication session with the user is returned back to the live agent.
    Type: Grant
    Filed: July 19, 2021
    Date of Patent: November 12, 2024
    Assignee: ServiceNow, Inc.
    Inventors: Vinay Mohan, Scott Michael Rhodes, Ravi Ambati, Daniel Li-Shuan Wu, Kristopfer P. Krueger, Gaurav Goyal
  • Patent number: 12141048
    Abstract: A system includes a processor configured to perform operations, including determining, for each respective software defect of software defects identified in a software product, corresponding attribute values that represent a software development history of the respective software defect, and determining, for each respective defect, using a machine learning model, and based on the corresponding attribute values, a corresponding escalation value representing a likelihood of the respective defect being escalated for resolution after release of the software product. The machine learning model may have been trained using corresponding software development histories of training defects that were escalated for resolution after release of a prior version of the software product.
    Type: Grant
    Filed: October 12, 2022
    Date of Patent: November 12, 2024
    Assignee: ServiceNow, Inc.
    Inventors: Andriy Blazhiyevskiy, Eric Augustine Robison, Yijun Liu, Deependra Singh Jhala, Eugene Vikutan
  • Patent number: 12143268
    Abstract: An embodiment may involve receiving an account identifier, wherein the account identifier is associated with a service account; transmitting a first API query to a remote computing system based on the account identifier; receiving first information associated with a first resource based on the first API query, wherein the first resource corresponds to a cloud orchestrator associated with a first service provided by the remote computing system; transmitting a first set of queries to the remote computing system based on the first information; receiving second information about a cluster of resources, associated with the first resource, based on the first set of queries, wherein a set of services related to the first service are deployed in one or more resources of the cluster of resources; generating a relationship map between the first resource and the cluster of resources based on the second information; and outputting the relationship map.
    Type: Grant
    Filed: January 11, 2023
    Date of Patent: November 12, 2024
    Assignee: ServiceNow, Inc.
    Inventor: Asaf Garty
  • Patent number: 12142275
    Abstract: One or more associated identifiers are determined based on one or more associated tag types of an interactable element of web content. The determined one or more associated identifiers are associated with the interactable element. Based on the association of the determined one or more associated identifiers with the interactable element, one of the interactable element is matched to a received speech input. An action is performed with respect to the interactable element based on the matching.
    Type: Grant
    Filed: January 16, 2023
    Date of Patent: November 12, 2024
    Assignee: ServiceNow, Inc.
    Inventors: Jebakumar Mathuram Santhosm Swvigaradoss, Satya Sarika Sunkara, Ankit Goel, Jason Aloia, Rishabh Verma
  • Patent number: 12131168
    Abstract: A method includes generating, for display by way of a graphical user interface (GUI), a graphical representation of an existing state of a plurality of computing resources that visually represents the plurality of computing resources and one or more relationships therebetween. The method also includes determining a target state of the plurality of computing resources based on a user modification of the graphical representation of the existing state. The user modification may be obtained by way of the GUI. The method additionally includes determining, based on a difference between the target state and the existing state, one or more operations configured to modify the plurality of computing resources to reach the target state from the existing state. The method further includes executing the one or more operations.
    Type: Grant
    Filed: April 18, 2023
    Date of Patent: October 29, 2024
    Assignee: ServiceNow, Inc.
    Inventors: Venu Vajjala, Magesh Narayanan, Yasaswini Potta, Shahil Sabbag, Atul Saini
  • Patent number: 12130820
    Abstract: A computing system includes a processor and memory. The memory includes instruction code that causes the processor to generate first and second parser instances and associate the first parser and the second parser with respective first and second search queries. The processor controls the first parser to repeatedly obtain data from the data stream in blocks until the first parser finishes identifying elements in the data stream associated with its search path. The processor controls the second parser to repeatedly obtain blocks from the first parser when the blocks obtained by the first parser have not been searched by the second parser, and controls the second parser to obtain blocks from the data stream when the blocks obtained by the first parser have been searched by the second parser and the first parser has finished searching.
    Type: Grant
    Filed: November 14, 2022
    Date of Patent: October 29, 2024
    Assignee: ServiceNow, Inc.
    Inventor: Khosrow Jian Motamedi