Abstract: A computer program component configured to collect configuration item data from information technology resources of an air-gapped network for an information technology configuration management database is provided. Configuration item data collected from the information technology resources of the air-gapped network is obtained using the provided computer program component, wherein the obtained configuration item data is physically transferred between a device within the air-gapped network and a device outside the air-gapped network at least in part via a portable physical storage medium, and the collected configuration item data has been reviewed and filtered within the air-gapped network prior to being physically transferred via the portable physical storage medium. The obtained configuration item data is imported to the information technology configuration management database outside the air-gapped network.

Abstract: A system includes a processor and memory storing instructions that cause the processor to receive, from a client device, inputs defining associations between one or more control objectives and one more policies, wherein the one or more control objectives define one or more functions to be performed to comply with the one or more policies. The processor may map the one or more policies associated with the one or more control objectives to an application environment and receive, from the client device or a different client device, a change set to an application in the application environment, wherein the change set comprises one or more modifications to the application. The processor may then determine whether the change set adheres to the one or more policies and restrict implementation of the change set in response to determining that the change set does not adhere to the one more policies.

Abstract: The present approach relates to systems and methods for facilitating a client-agent conversation using dynamic, contextual information related to a client portal. The contextual information for the conversation may be determined using a server side script and/or a client side script that provides relevant portal usage data. The contextual information may be used to determine a conversation topic, which may be used to facilitate routing a request to chat to the appropriate agent for the topic.

Abstract: A computing system includes a server. The server is communicatively coupled to a data repository and is configured to store a data in the data repository. The server is further configured to create, via a visual information flow creation tool, at least one information flow object, wherein the at least one information flow object comprises a flow, a sub-flow, an Action, or a combination thereof. The server is also configured to interface with the at least one information flow object via a front-end application programing interface (API), a back-end API, or a combination thereof. The server is additionally configured to execute the at least one information flow object via the front-end API, the back-end API, or a combination thereof, and to retrieve results obtained by executing the at least one information flow object via the front-end API, the back-end API, or the combination thereof.

Abstract: An example embodiment may involve receiving, from a client device, a request to access a web-based resource of a computational instance. The embodiment may also involve accessing data defining one or more change indications for one or more respective program code units, wherein each of the one or more change indications indicates that a respective program code unit of the one or more program code units has been changed since a most recent software release. The embodiment may also involve generating, for display via the client device, a representation of the web-based resource that includes a region specifying the one or more respective program code units for which there are change indications.

Abstract: A discovery application on a computing system is provided. The discovery application executes a discovery pattern comprising a sequence of operations for discovery of resources within a load balancing system, wherein execution of the discovery pattern corresponds to making one or more application programming interface (API) calls to an API associated with a network address of the load balancing system; receives a response to the one or more API calls from the load balancing system, wherein the response comprises a payload of information associated with the resources; and updates, based on the response and in a configuration management database (CMDB), one or more configuration items (CIs) associated with the resources.

Abstract: An example embodiment may involve communicating with a server to separately access first and second records of sessions between the server and computing devices of a network, the first record including a first set of fields not present in the second record and the second record includes a second set of fields not present in the first record; identifying a common field present the first and second records; correlating information across the first and second records using the common field; using a set of license misuse criteria to identify, from the correlated information, (i) a set of the sessions that meets the set of criteria and (ii) a network address of a target device involved in the set of sessions; identifying the target device using the network address; and storing an indication identifying the target device as a potential source of misuse of licensed software executable on the server.

Abstract: Example embodiments for identifying and displaying configuration item information are presented herein. A system may involve a proxy server application disposed within a managed network that includes configuration items and a server disposed within a remote network management platform managing the managed network. The server may receive a request to view information representative of a particular configuration item from a client device. Based on the request, the server may obtain the information and transmit a representation of a graphical user interface to the client device. The representation may include a health graphic, a relationship graphic, a timeline graphic, and an activity stream, each of which represent pertinent information about the particular configuration item. The representation may also include a tabbed interface that facilitates navigation between attributes corresponding to the particular configuration item and attributes corresponding to other configuration items in the managed network.

Abstract: An embodiment may involve a database including a table, wherein the table contains database records and a schema by which the database records are arranged. The embodiment may further involve one or more processors configured to: obtain a query that references the table and one or more elements of the schema; copy at least part of the table into a second table; transform, using a deterministic one-way function, the schema of the second table and the database records within the second table; transform, using the deterministic one-way function, the query into a second query; and write, to memory, at least part of the second table and the second query.

Abstract: A machine learning model is trained based at least on previous change requests, wherein each of the previous change requests are associated with a controlled management of a lifecycle of a change to an information technology environment. A security vulnerability of the information technology environment is identified. Using the trained machine learning model, a corresponding match score for each of a plurality of pending change requests is determined for the security vulnerability. An indication of whether a resolution specification for the security vulnerability is to be linked with one of the plurality of pending change requests selected based on a factor associated with its corresponding match score is received.

Abstract: A system and method for providing content for display form data sources on a client device are provided. The method includes receiving, by a distribution server, a report identifier associated with a report and a request for information, wherein the information is requested based on the report; determining by the distribution server at least a data source, the at least a data source storing at least a portion of the information; requesting access from the integration server to the at least a data source to retrieve the at least a portion of the information; and sending from the distribution server to the client device, the at least a portion of the information, wherein the at least a portion of information is utilized in the report. In an embodiment, the data sources are accessible by an integration server.

Abstract: One or more parameters of one or more processes identified as belonging to a specific process grouping among a plurality of process groupings are obtained. Eligible token words in the one or more parameters are identified. The eligible token words are processed to select a subset within the eligible token words that are likely descriptive of the specific process grouping. The selected subset within the eligible token words is utilized to determine a descriptive identifier associated with the specific process grouping.

Abstract: A conversation design is received for a conversation bot that enables the conversation bot to provide a service using a conversation flow specified at least in part by the conversation design. The conversation design specifies in a first human language at least a portion of a message content to be provided by the conversation bot. It is identified that an end-user of the conversation bot prefers to converse in a second human language different from the first human language. In response to a determination that the message content is to be provided by the conversation bot to the end-user, the message content of the conversation design is dynamically translated for the end-user from the first human language to the second human language. The translated message content is provided to the end-user in a message from the conversation bot.

Abstract: The representative embodiments discussed in the present disclosure relate to techniques with which data packet loss, such as Transmission Control Protocol (TCP) packet loss, may be detected. More specifically, in some embodiments, by detecting a TCP packet with an enabled selective acknowledgement (SACK) signal, the loss (e.g., drop) of an additional TCP packet may be determined. Moreover, using information included in the detected TCP packet, an operational efficiency of a cloud computing system and/or a component of the cloud computing system may be determined.

Abstract: A specification of an information technology change is received via an information technology service management system. The specification of the information technology change is analyzed to determine features of the information technology change. Machine-generated data is analyzed to identify a phenomena detected in the machine-generated data. To a machine learning model, the features of the information technology change and features of the detected phenomena in the machine-generated data are provided to determine a correlation between the information technology change and the detected phenomena in the machine-generated data.

Abstract: A management system to facilitate improved software asset management includes a management server coupled to a client instance and certain databases. The client instance stores identifiers associated with software programs accessible to users through the client instance. To enable software asset management features, the management server receives the identifiers and determines, based on the certain databases, whether the identifiers are associated with software models of the software programs. Notably, in response to an identifier of a particular software program not being associated with a software model, the management server generates a software model for the particular software program, and further, stores entries or relationships within the certain databases.

Abstract: A remote network management platform manages a managed network. The managed network may contain computing devices for executing applications. The remote network management platform may also include a database storing a graph that represents the computing devices, the applications, and relationships therebetween. A computing device may be configured to generate and provide a graphical user interface that includes: (i) a panel containing an active copy of the graph read from the database, (ii) a first selectable control that creates an editable, private copy of the graph and replaces the active copy of the graph in the panel with the editable, private copy of the graph, and (iii) a second selectable control that updates the active copy of the graph with the editable, private copy of the graph, saves the active copy of the graph as updated to the database, and displays the active copy of the graph as updated.

Abstract: A document is received. The document is analyzed to discover text and structures of content included in the document. A result of the analysis is used to determine intermediate text representations of segments of the content included in the document, wherein at least one of the intermediate text representations includes an added text encoding the discovered structure of the corresponding content segment within a structural layout of the document. The intermediate text representations are used as an input to a machine learning model to extract information of interest in the document. One or more structured records of the extracted information of interest are created.

Abstract: An embodiment may involve a definition of a process, wherein the process is referenced by a parent entry, wherein the process includes a set of stages, wherein the stages in the set of stages are respectively associated with sets of activities, and wherein a process design application was used to define the process. The embodiment may also include one or more processors configured to: (i) receive a reference to the parent entry; (ii) identify a transformer class associated with the process design application, wherein the transformer class converts output in a first configuration related to the process design application to input in a second configuration; (iii) receive, from the transformer class, data related to the process in the second configuration; and (iv) generate a graphical user interface that displays the process and the set of stages in a hierarchical arrangement.

Abstract: Disclosed herein are enterprise applications and platforms that manage databases containing documents and may employ search systems that allow users to retrieve documents based on queries. The search systems may be configured to retrieve data from several different data sources and may be associated with many of the applications. Furthermore, the search systems may include a faceted interface based on database or document attributes for further search refinement. The faceted interface may be template-based and modular, allowing reconfiguration of the interfaces without substantial rewriting of the application code base.