Abstract: The present disclosure includes a feedback framework that receives feedback for a component of an information technology platform. The component includes the feedback framework, the information technology platform, a software application, a web browser, a client device, a client instance, or a virtual server. The feedback framework obtains context information associated with the feedback. The context information includes a system log, a screenshot, a web address of a web browser of the client device, version information, and/or the like. The feedback framework also determines an identity of the component by executing a handler. The feedback framework then determines a notification to send based on the identity of the component, and sends the notification with the feedback and the context information.

Abstract: The present disclosure relates techniques for coordinating and synchronizing client-facing support services with the activities and responses from one or more technical teams assigned to address a client issue. In certain implementations, this may allow an agent or customer approach to use a single reference identifier (such as a case or matter number) to access information or updates from technical teams that do not typically employ such a number for their own tracking purposes. In this manner, relevant information to a client issue may be accessed from all involved technical teams at the agent level as well as allowing the technical teams themselves to readily see activity by other teams.

Abstract: A processor may receive a request with a column-oriented operation. The query request may be related to updates to a row-oriented database based on the query request previously performed on the row-oriented database. The processor may determine the amount of time for replicating the updates to a column-oriented database. If the amount of time for replicating the updates to the column-oriented database is greater than a threshold amount of time, then the processor may create a transient file with the updates. The transient file may be in a format that is recognized by the column-oriented database. The processor may query the column-oriented database based on the query request and the transient file.

Abstract: An example embodiment may involve a software application executable on computing devices of a remote network management platform containing a computational instance associated with a managed network. A text string may be received, and characters of the string may be categorized among a plurality of symbol script families. A respective likelihood of the string corresponding to each family may be determined, and a respective probability of the string being in each language of each given family may also be determined. The respective probabilities for the languages of each given family may be weighted by the likelihoods of the given family, and then weighted sums of the probabilities for each language may be computed. The maximum of the weighted sums may correspond to the language of the text string. The respective probabilities may be determined according to hybrid N-gram and word language models for each family.

Abstract: An embodiment may involve persistent storage including a parent filesystem and a pre-configured amount of free space within the parent filesystem that is dedicated for shared use. The embodiment may also involve one or more processors configured to, for each of a plurality of child filesystems: create a sparse file with an apparent size equivalent to the pre-configured amount of free space; create a virtual mapped device associated with the sparse file; establish one or more cryptographic keys for the virtual mapped device; create an encrypted virtual filesystem for the virtual mapped device and within the sparse file, wherein the encrypted virtual filesystem uses the cryptographic keys for application-transparent encryption and decryption of data stored by way of the encrypted virtual filesystem; and mount the encrypted virtual filesystem within the parent filesystem as one of the child filesystems.

Abstract: Visualizations are automatically generated based at least on a received identifier that identifies a report. One or more data sets and one or more style configurations are retrieved from a shared visualization library via a backend API based on the received identifier and passed to a router component. The router component includes a switch that renders a score component, which generates a score visualization, if the retrieved data sets include score data. If the data sets include time series data, or the score visualization also includes a time series graph, the router component renders a time series component that passes the data sets and the style configurations to a parser that parses the data sets and the style configurations and outputs one or more highcharts options objects. A highcharts component generates the time series visualizations and/or adds the time series graph to the score visualization based on the highcharts options objects.

Abstract: A computer-generated data entry is received. The computer-generated data entry is segmented into a set of tokens. A plurality of different token permutation groupings are determined. Each of the different token permutation groupings includes a different subset of tokens from the set of tokens of the computer-generated data entry. For the computer-generated data entry, a corresponding token permutation grouping identifier is determined for each grouping of the plurality of different token permutation groupings. It is determined whether the computer-generated data entry belongs to any data entry cluster among a plurality of previously identified data entry clusters based on a search performed using the token permutation grouping identifiers of the computer-generated data entry.

Abstract: A computational instance of a remote network management platform may execute a remote access call for a license consolidation server. The remote access call may contain instructions for obtaining concurrent license usage statistics from the license consolidation server. In response to obtaining the concurrent license usage statistics, the computational instance may update a software configuration with the concurrent license usage statistics, where the software configuration contains a license rights allocation for the concurrent software application. Based on the concurrent license usage statistics and the license rights allocations, the computational instance may generate a representation of a graphical user interface that contains an overview pane indicating a utilization of the concurrent software application. Then the computational instance may transmit, to a client device, the representation of the graphical user interface.

Abstract: A mock server implementation for discovery applications is provided. A computing system includes a mock server, which receives a client request from a mock client on a discovery server. The client request corresponds to a user query associated with a discovery of resources on a remote computing system. The mock server determines a first response from a mock response dataset. The first response to the client request is determined based on the received client request. The mock response dataset includes a set of responses associated with a sequence of operations executed in the past for the discovery of resources on the remote computing system. The mock server transmits the determined first response to the mock client on the discovery server. The mock client receives the transmitted first response and sends the received first response to a discovery application interface on a user device.

Abstract: Creating and executing flow plans by performing at least the following: obtaining a run-time flow plan that comprises a trigger, a first operation, and a second operation, wherein the first operation precedes the second operation within the run-time flow plan and one or more input values of the second operation are linked to the first operation, determining whether one or more conditions of the trigger are met, execute the first operation based at least on the determination that the one or more conditions of the trigger are met, monitoring whether the second operation is ready for execution based at least on a determination that the one or more input values of a second action operation are ready, and executing the second action operation when the second action operation has been identified as ready for execution.

Abstract: A request is received from a client for data to render a modular contained widget component of an application user interface. Whether the requested data is cached at an intermediary server is determined at the intermediary server, wherein the requested data is based at least in part on one or more database records stored at a backend server. In response to a determination that the requested data is cached, the requested data is obtained from an identified cache instance that cached the requested data. The cached requested data is based at least in part on the one or more database records provided by the backend server to the intermediary server to maintain an updated version of the requested data at the identified cache instance. The requested data is provided to the client from the intermediary server.

Abstract: An agent automation system implements a virtual agent that is capable of learning new words, or new meanings for known words, based on exchanges between the virtual agent and a user in order to customize the vocabulary of the virtual agent to the needs of the user or users. The agent automation framework has access to a corpus of previous exchanges between the virtual agent and the user, such as one or more chat logs. New words and/or new meanings for known words are identified within the corpus and new word vectors are generated for these new words and/or new meanings for known words and added to refine a word vector distribution model. The refined word vector distribution model is then utilized by the agent automation system to interact with the user.

Abstract: Examples of techniques for detecting and tracking virtual containers are disclosed. In one example implementation according to aspects of the present disclosure, a computer-implemented method includes detecting a virtual container. The method further includes collecting virtual container data for the virtual container. The method also includes associating, by a processing device, the virtual container to at least one of a plurality of images. Additionally, the method includes building, by the processing device, a container event database based on the virtual container data and the association of the virtual container to the at least one of the plurality of images, so as to enable tracking of software in the plurality of images and in live virtual containers.

Abstract: A method includes transmitting initial page data from a service platform customer instance to a client device. The initial page data representing a first page of a portal, and the first page includes a widget associated with a second page. The method further includes receiving, from the client device, a selection of the widget. The method further includes obtaining mapping data indicating an association between the second page and a third page, the association specific to the portal. The method further includes, in response to the selection and the association, routing the client device to the third page rather than the second page.

Abstract: A method and system for determining root-causes of incidences using machine-generated textual data. The method comprises receiving machine-generated textual data from at least one data source; classifying the received machine-generated textual data into at least one statistical metric; processing the statistical metric to recognize a plurality of incidence patterns; correlating the plurality of incidence patterns to identify at least a root-cause of an incidence that occurred in a monitored environment; and generating an alert indicating at least the identified root-cause.

Abstract: A system includes persistent storage containing configuration items (CIs) representing discovered attribute values of computing resources associated with a managed network, and an application configured to perform operations, including obtaining test result data generated based on a third-party scanning system executing tests of a particular computing resource associated with the managed network. The test result data includes attribute values of the particular computing resource. The operations also include generating, by way of an embedding model and based on the attribute values, an embedding vector representing the attribute values, and comparing the embedding vector to a plurality of candidate embedding vectors, each representing the discovered attribute values of a corresponding CI of the CIs.

Abstract: A embodiment may involve receiving a contact tracing request for a first user identifier that corresponds to a first portable device identifier of a first portable device. The second example embodiment may also involve requesting and receiving, from a first computing device associated with the first user identifier, device adjacency data, wherein the device adjacency data contains a plurality of contact entries, wherein one of the contact entries identifies a second portable device identifier of a second portable device that was wirelessly detected by the first portable device and a timestamp of when the wireless detection of the second portable device occurred. The second example embodiment may involve determining, from the mappings, a second user identifier that corresponds to the second portable device identifier. The second example embodiment may further involve transmitting, to a second computing device associated with the second user identifier, a contact tracing notification.

Abstract: In accordance with the present approach, an edition-managing software application may be provided to query registries of client devices for edition information associated with a target software package. When retrieved, the edition information may then be stored in a universal storage location from which the edition-managing software application may generate an edition report that provides an accurate representation of actual installations of each edition of the target software package on the client devices. Further, in accordance with the present approach, a usage-tracking software program may be provided to retrieve a last used date of a target software package on client devices. If the last used date is beyond a threshold time period for the client devices, the enterprise may determine that the target software package is underutilized compared to a desired usage. Then, the target software package may be uninstalled from the client devices and installed on other client devices.

Abstract: A computing system may include a proxy server application and a database. The proxy server application may provide, to a computing device disposed within a managed network, instructions to identify one or more processes executing on the computing device. The proxy server application may also determine, for a process of the one or more processes, a file system path of a directory associated with the process and, based thereon, select one or more directories to scan for files associated with the process. The computing device may be provided with instructions to (i) scan the one or more directories and (ii) determine a plurality of attributes associated with one or more files discovered therein. The proxy server application may additionally receive results of the scan containing a representation of the plurality of attributes and store, in the database, the results of the scan.