Abstract: A method includes receiving audio electronic business card data during a conference; comparing said audio electronic business card data with voices of conference speakers to confirm identities of said speakers; performing an acoustic triangulation to determine a position of speakers; correlating a position of said speakers with said identities; and displaying locations of said speakers.

Abstract: An originating endpoint supports visual presence indications. The originating endpoint determines a destination endpoint with which to establish a desired communication session. A network communicates a notification message to the destination endpoint regarding the desired communication session. Prior to establishing the desired communication session and in response to the notification message, the originating endpoint receives image capture data representing the surroundings of the destination endpoint. The originating endpoint may then determine from the image capture data whether to continue or terminate the attempt to establish the communication session. Visual presence indications may increase productivity by reducing the time that would otherwise be spent on unsuccessful call attempts. Visual presence indications may also conserve network bandwidth and processing resources that would otherwise be spent on the unsuccessful call attempts.

Abstract: A method, system, and medium related to workgroup voicemail. The method may include receiving a workgroup voicemail for a call placed to a callable workgroup; providing a workgroup message waiting signal to a communication device associated with a member of the callable workgroup; and displaying a workgroup message waiting indication at the communication device associated with the callable workgroup member in response to the workgroup message waiting signal, the workgroup message waiting indication being distinct from a personal message waiting indication associated with the callable workgroup member.

Abstract: In some embodiments, a call urgency screening system may include one or more of the following features: (a) a data storage device comprising, (i) a call urgency screening program that allows a recipient to choose whether to accept a call from a caller or offer to the caller other alternate call handling of the call based on interaction with the caller and a dialog engine, and (b) a processor coupled to the data storage device that executes the call urgency screening program.

Abstract: A private communications network and method of managing calls in a private communications network. Connected communications devices register with the network and are assigned aliases, with aliases for groups of registered devices sharing one or more common digits. Dialing strings for in-network calls are monitored for inclusion of a wildcard (e.g., *) which are treated as a “don't care.” The wildcard invokes group features, such as placing a conference call, invoking a hunting feature and invoking a pickup feature. The call is distributed/connected to the group corresponding to the remaining digits.

Abstract: A telecommunications system includes a packet network; a plurality of VoIP endpoints; and a plurality of VoIP feature servers. The VoIP endpoints are able to send configuration request messages to the feature servers. The feature servers respond with information indicative of supported features. The VoIP endpoints can then update the system configurations based on the response information. Further, newly added feature servers transmit feature availability messages to endpoints when initially installed. The endpoints then respond to configure themselves appropriately.

Abstract: An originating endpoint supports visual presence indications. The originating endpoint determines a destination endpoint with which to establish a desired communication session. A network communicates a notification message to the destination endpoint regarding the desired communication session. Prior to establishing the desired communication session and in response to the notification message, the originating endpoint receives image capture data representing the surroundings of the destination endpoint. The originating endpoint may then determine from the image capture data whether to continue or terminate the attempt to establish the communication session. Visual presence indications may increase productivity by reducing the time that would otherwise be spent on unsuccessful call attempts. Visual presence indications may also conserve network bandwidth and processing resources that would otherwise be spent on the unsuccessful call attempts.

Abstract: A telecommunications system includes a network; a plurality of user devices coupled to the network; a multipoint control unit coupled to the network and configured to supervise multipoint conferencing among the plurality of user devices, the multipoint control unit including a presentation mixer, the presentation mixer configured to remove one or more backgrounds from a presentation and mix a live video feed into the presentation as a substitute background; a screen for displaying a resulting mixed presentation such that a full area of the screen is used to display the mixed presentation; and a feature recognition system configured to identify a party from one or more features displayed on the screen and selectively adjust a transparency of said one or more features other than said party.

Abstract: A digital telecommunications system, a method of managing a communications network in such a system and a program product for managing audio transmission in a digital communications system. A softswitch manages communications between devices at network endpoints, e.g., session initiation protocol (SIP) devices, and detects when communications include a non-human, e.g., an audio system, at an endpoint. The softswitch selects conversational communications for calls between voice devices and messaging communications parameters with lower overhead for communications with an audio system, e.g., messaging systems such as voice mail.

Abstract: A telecommunications system includes a network; a plurality of client devices operably coupled to said network, said plurality of client devices adapted to set one or more time contact parameters for buddies on a contact list; and a presence server including a timer, and adapted to maintain a timing of time contacts for selected contacts responsive to said parameters.

Abstract: Some embodiments provide a telephone comprising an interface port to receive a computer network interface device.

Abstract: A telecommunications device includes a laptop computer having a telephony soft client that may run, for example, in a browser window. The telephony soft client includes a utility to allow it to determine the laptop's local external IP address and from it, the local country. The telephony soft client then performs a lookup of the local country's emergency telephone number, either from a local table or from a specially maintained remote database. The local emergency telephone number can then be displayed, or programmed to a “quick dial” key.

Abstract: A method, system, and computer readable medium, the method including monitoring an application for the occurrence of a predetermined event associated with the application; collecting, in response to the occurrence of the predetermined event, contact information associated with the application; associating the collected contact information with an entry of a contact list; and placing a call by using the contact list entry.

Abstract: A system and method for simplifying Session Initiation Protocol (“SIP”) Back To Back User Agent (“B2BUA”) development by associating different call legs with each other across multiple SIP entities. Call legs may be associated with one another through a common or shared identification.

Abstract: A telecommunications system includes a network; one or more user devices operably coupled to the network; one or more servers operably coupled to the network, the servers defining document storage locations; and a document management service including: a document address database configured to identify geographical locations associated with the document storage locations; a map display manager configured to cause a display to display a map of geographical locations associated with the document storage locations; and a geography manager configured to allow access to documents at locations defined by the document address database and displayed by the map display manager in association with a particular geographical location.

Abstract: A system and method provide an audio analysis intelligence tool with ad-hoc search capabilities using spoken words as an organized data form. An SQL-like interface is used to process and search audio data and combine it with other traditional data forms to enhance searching of audio segments to identify those audio segments satisfying minimum confidence levels for a match.

Abstract: A method, device, and computer program product for Session Initiation Protocol (SIP) communications is disclosed. The method, device, and computer program product allow a SIP user agent of a SIP-enabled device to register with a plurality of SIP registrars. The plurality of SIP registration may occur simultaneously or sequentially, based on preference information for the SIP registrars.

Abstract: In some embodiments, a future availability system may include one or more of the following features: (a) a memory having, (i) a future availability program that allows a caller to obtain future availability information about a call recipient if the caller has been designated by the recipient to have access to the future availability data, (ii) program that notifies the caller through a method chosen by the caller when the call recipient's availability changes (b) a processor coupled to the memory that executes the future availability program, (c) an inference engine located on the memory that stores information about the call recipient.

Abstract: A system and method according to the present invention automates call monitoring activities to evaluate and directly improve agent-customer interactions. Rather than listening to an entire call or monitoring only a small fraction of all the calls made in the contact center, the system performs highly accurate, automated evaluations of all customer interactions. By automating the time-consuming aspect of monitoring calls, the system empowers contact center operators to address quality issues, more accurately measure, coach and reward agents, and identify business-critical trends.

Abstract: A system including a conferencing telephone coupled to or in communication with an identification service. The identification service is configured to poll user devices of conference participants to determine or confirm identities. In response, the user devices transmit audio electronic business cards, which can include user voice samples and/or preprocessed voice recognition data. The identification service stores the resulting audio electronic business card data. When the corresponding participant speaks during the conference, the identification service identifies the speaker.