Abstract: Methods and apparatus for performing diagnostics and gathering statistics in computer supported telephony applications includes a control interface for CSTA protocols which utilizes ActiveX property pages to collect and display statistics and diagnostics. According to the preferred embodiment, Active X properties, methods, events, and pages are used to access all of the events and services provided by the CSTA protocols. Common paradigms such as Invoke13ID and timers are built in to the interface.

Abstract: A control interface for linking a computer supported telephony application with a PBX switch utilizing CSTA protocols utilizes ActiveX properties, methods, events, and pages to access all of the events and services provided by the CSTA protocols. Common paradigms such as Invoke_ID and timers are built in to the interface. The interface further provides statistics and diagnostics via property pages.

Abstract: A method for inhibiting the use of dual tones over an established voice channel of a telecommunications network. The method inhibits a call tone by removing at least one frequency selected from a group of frequencies used for in-band signaling. The method may also determine a time for inhibiting the call tone.

Abstract: A radio frequency (RF) modulated electron gun includes a cathode, electrically coupled to operate as a source of charged particles, and a grid, positioned apart from the cathode. The grid and the cathode are electrically coupled to a grid voltage source and to a RF source. The grid voltage source places the grid at a first potential, and the RF source places the grid at a second potential selected to produce groups of the charged particles. The groups of charged particles are produced with each period of a signal received from the RF source.

Abstract: An improved prompting system for accessing specified functions in an interactive voice response (IVR) system. The IVR system (101) presents a plurality of prompts to callers. The prompts are typically presented in a predetermined order. However, the IVR system (101) improves the presentation by adjusting the presentation order based on a caller pattern of prompt selection. By monitoring incoming calls to determine what prompts are most frequently selected, the IVR system (101) can tailor the presentation order to the needs of individual users. The IVR system (101) can monitor either the selections made by all users or those made by a particular individual user over a configurable time period to establish the pattern of prompt selection.

Abstract: Methods and apparatus for automatically determining a call service request in a first communications device and for signalling the call service request determination to a second communications device. The second communications device can apply the service to the call based on the type of call service request. The methods and apparatus of the invention utilize predefined call criterion to make a determination of the call service request. The call criterion may, for example, be selected from called number, calling number, time of day, day of week, and date. An exemplary protocol and message encoding are disclosed.

Abstract: A test apparatus (12) and method (110) are provided for inserting predetermined packet loss into a data flow between a plurality of hosts on a packet-switched network. The test apparatus (12) can include a first network interface (20), a second network interface (22) and a packet filter (24). The first network interface (20) receives a sequence of data packets from a source host (14) under test. Incoming data packets are passed to the packet filter (24), which selectively discards predetermined ones of the data packets to generate a reduced sequence of data packets. The second network interface (22) transfers the reduced sequence of data packets over the network (18) to the destination host (16). The test apparatus (12) can be used accurately to measure the effect of packet loss on media applications transmitting real-time data, such as voice and audio, over packet-switched networks.

Abstract: Techniques for enhancing the sound quality of computer telephony systems are provided. In general, digital signals including telephony sounds are converted from the time domain to the frequency domain. If noise is detected in the frequency domain conversion of the digital signals, the noise is removed utilizing a filter. The noise detection and filtering can be performed in software so that enhanced audio quality can be achieved at a relatively low cost and with flexibility for very diverse environments.

Abstract: Methods and apparatus for controlling call handling in a communications network. The methods and apparatus include special processing and network signalling (between network communications devices) which enable a caller to complete a critical transaction, without interruption. An exemplary protocol and message encoding are disclosed.

Abstract: A telecommunications system is provided whereby call routing may be based on a pre-programmed calendar of time-date associations. Moreover, the routing may be selective, based on caller-identification information. In particular, when a call arrives at a messaging server (804), such as a PBX or TOL server, a LAN database is checked. The LAN database points to a calendar (916, 918) corresponding to the user. The calendar (918) is queried to determine the user's location. The caller ID information is checked to determine whether the caller is authorized for forwarding. If so, the call is forwarded based on the calendar.

Abstract: A service and apparatus for enabling supplementary service functions, such as call parking, to be implemented in a communication network having one or more servers. The call parking service is adapted to enable the called party to park the call anywhere within the network, including outside the local server in a multi-server network. The call parking service includes an invite request unit for invoking the call parking service. A call park request unit is provided to respond to the invite request unit by establishing a connection to a call park destination for enabling the caller to be parked at the call park destination. A retrieval request unit is provided for connecting a call pickup party with the parked caller for completing the connection. An exception handler may also be provided to ensure that network problems in the call parking procedure do not result in a lost call.

Abstract: Synchronization techniques that improve the ease with which synchronization operations can be performed are disclosed. Synchronization is performed between resources on a portable computing device and resources stored on a remote server. The synchronization can be centralized across different types so that user interaction to achieve the different types of synchronization is minimal. Battery power can also be conserved during synchronization. A user can also be informed as to when the portable computing device should be shut-down or placed in a low-power state to have sufficient battery power remaining to perform the synchronization. The synchronization operations can be easily activated without much user interaction.

Abstract: Techniques for dynamically loading protocol stacks under signaling control (e.g., a message) are provided. A message can be sent to load a protocol stack. If the protocol stack cannot be loaded, a different protocol stack (such as an unused protocol stack) is unloaded so that the desired protocol stack can be loaded. Memory can be more efficiently utilized and non-sharable protocol stacks can be easily shared.

Abstract: A method and system for personalized multimedia messaging include multiple communication mode interfaces which enable the system to communicate with multiple types of communication devices. Caller profiles are configured for preselected callers such that each caller profile includes at least one caller identifier representative of data patterns in incoming. calls received over the communication modes. The caller profiles are selectively configured to include personalized messages intended for a subset of the preselected callers and can also include caller identity verification data. A caller identification subsystem monitors the communication modes for incoming calls which include the data patterns. Upon detecting one of the data patterns, a processor accesses a corresponding caller profile and determines if the caller profile includes a personalized message.

Abstract: A method of transmitting DTMF signals over a compressed computer network (24) comprises sending a packet containing a compressed DTMF signal followed by a confirmation packet. The confirmation packet preferably comprises an uncompressed DTMF signal which is transmitted on the same logical channel as the packets that represent voice signals. To detect the DTMF signal transmitted, a telephony Internet server (28) decompresses packets as they are received. If a packet appears to contain a compressed DTMF signal, the telephony Internet server looks for the presence of the confirmation packet before processing the previously received packet as a DTMF signal. In an alternative embodiment, the confirmation packet comprises a code that represents a DTMF signal. The packets that represent the voice signal and the code representing the DTMF signal are sent on separate virtual channels of the same logical channel.

Abstract: A method and a system of providing call progress tones in a packetized network include storing the call progress tones and pre-programmed audio deliveries at a first device and includes multicasting or broadcasting the tones and deliveries from the first device to a number of telephony-enabled devices. The multicasts are in a format that enable the telephony-enabled devices to individually control transmissions of the tones and deliveries to other devices, particularly calling devices for incoming calls. Typically, the audio deliveries include memory intensive signals, such as announcements and music-on-hold. The progress tones include conventional call status tones, such as ringback, busy and error tones. In one embodiment, the telephony-enabled devices are telephones to which the calls are directed. In another embodiment, the telephony-enabled devices include proxies that process the system-wide multicasts for telephones of the network.

Abstract: A system and method for supporting an interactive decision tree with placeholder capability include an interactive decision tree-based expert unit with an input enabled to receive user data that includes a user identification and with an output enabled to transmit system data. A memory is connected to the expert unit for storing the system data. Optionally, the user memory stores the identification and an associated decision tree node identifier representing a node in the decision tree visited by a user prior to termination of a communications link between the expert unit and the user. A device is provided for accessing the decision tree node identifier from the memory utilizing the associated user identification, so that a connecting device can automatically connect the user to a node within the decision tree based solely upon the user identification. Alternatively, the decision tree node identifier is transmitted to the user.

Abstract: A Telecommunications Management Network TMN system is described that utilizes Adaptive Enterprise Management techniques to create an intelligent TMN. In particular, according to one characterization of the invention, neural objects; fuzzy logic servers; artificial intelligence servers; and the introduction of an Abstract Intelligence Stratum (AIS) into the TMN model, create the intelligent TMN. According to one embodiment of the invention, the intelligent TMN platform, comprises a multilayer TMN platform, and means for providing cross-boundary analytical services and knowledge domains in the multilayer TMN platform. The means for providing cross-boundary analytical services and knowledge domains in the multilayer TMN platform is the aforementioned AIS.

Abstract: A method and a system for improving the exchange of data between a master system and multiple slave systems involves bundling multiple abbreviated messages into a single frame and transmitting the single frame across a long delay communications link. The abbreviated messages do not comply with a given transmission protocol such as high-level data link control (HDLC), while the single frame does comply with the transmission protocol. The abbreviated messages are then used to build multiple protocol-compliant frames that are sequentially transmitted across short delay communications links. By bundling multiple abbreviated messages into a single frame, the number of frame transmissions required across the long delay communications link is minimized, while the sequential transmission of protocol-compliant frames to and from the slave systems is accomplished.

Abstract: Techniques to dynamically control the allocation of resources between audio and video (and perhaps data) streams of a video conference are disclosed. By providing the dynamic control, a participant to a video conference is able to alter the quality levels for the audio and video (and perhaps data) streams that they receive while the video conference is ongoing. A tool bar, window or the like can be used to enable a participant to dynamically control the quality levels. The techniques are particularly well suited for personal computer based video conferencing.