Abstract: Methods and apparatuses for automated multi-lingual support are described herein. A relay service provides translation services between a hearing-impaired user and a hearing-capable user. The relay service includes a database with one or more entries. Each of the one or more entries is associated with a contact of the hearing-impaired user and includes one or more connection indicators for the contact and one or more spoken languages for the contact. A profile system determines an identified entry in the database using a calling connection indicator associated with the hearing-capable user to compare with the one or more connection indicators. A call distribution system establishes a calling connection over a voice-capable network with the calling connection indicator associated with the hearing-capable user and routes the calling connection to a translator capable in the one or more spoken languages associated with the hearing-capable user determined from the identified entry.

Abstract: Systems and methods related to providing error correction in a text caption are disclosed. A method may comprise displaying a text caption including one or more blocks of text on each of a first device and a second device remote from the first device. The method may also include generating another block of text and replacing a block of text of the text caption with the another block of text. Furthermore, the method may include displaying the text caption on the second device having the block of text of the first text caption replaced by the another block of text.

Abstract: Systems and methods related to providing error correction in a text caption are disclosed. A method may comprise displaying a text caption including one or more blocks of text on each of a first device and a second device remote from the first device. The method may also include generating another block of text and replacing a block of text of the text caption with the another block of text. Furthermore, the method may include displaying the text caption on the second device having the block of text of the first text caption replaced by the another block of text.

Abstract: Methods and apparatuses for automated multi-lingual support are described herein. A relay service provides translation services between a hearing-impaired user and a hearing-capable user. The relay service includes a database with one or more entries. Each of the one or more entries is associated with a contact of the hearing-impaired user and includes one or more connection indicators for the contact and one or more spoken languages for the contact. A profile system determines an identified entry in the database using a calling connection indicator associated with the hearing-capable user to compare with the one or more connection indicators. A call distribution system establishes a calling connection over a voice-capable network with the calling connection indicator associated with the hearing-capable user and routes the calling connection to a translator capable in the one or more spoken languages associated with the hearing-capable user determined from the identified entry.

Abstract: Methods and apparatuses for indicating an incoming call on a portable communication device are disclosed. A calling connection indicator is captured from an incoming call. An identified entry is selected from a caller identification list comprising one or more entries, wherein each of the entries is associated with a contact of a user of the portable communication device and includes one or more connection indicators for the contact and a tactile pattern for the contact. The identified entry is selected by matching the calling connection indicator to one of the one or more connection indicators. A tactile pattern is generated for the portable communication device. The tactile pattern includes a predefined tactile pattern associated with the identified entry in the caller identification list or a default tactile pattern if the calling connection indicator does not correlate to any of the connection indicators in the caller identification list.

Abstract: A method, system and device for visually spatial caller identification includes a caller identification visual alerting device configured to capture current caller identification information from an incoming call. A stored caller identification list stores a plurality of entries of reference caller identification information and a corresponding respective plurality of entries of spatial visual indicator patterns. The reference caller identification information is matched with the current caller identification information. The caller identification visual alerting device further includes a spatial visual indicator configured to activate a plurality of illuminatable elements according to one of the plurality of spatial visual indicator patterns.

Abstract: A method and system for call initiation and the establishment of a communication session in a video relay service are described. A called party number of a voice phone is entered into a video phone and a first segment of a communication session is established between the video phone and a Video Relay Service (VRS) system according to a network address of the VRS system stored within the video phone. The called party number is forwarded to the VRS system over the first segment of the communication session. A second segment of the communication session is established between the VRS system and the voice phone without any additional interaction by a user of the video phone using the called party number of the voice phone.

Abstract: A method, system and device for relay call transfer services in hearing-impaired communications is described. A voice phone number of a relay service is entered into a voice phone and a first segment of a communication session is established between a hearing-capable user on a voice phone and a relay service. The hearing-capable caller provides the relay service with a contact number of a hearing-impaired user. The relay service accesses the user profile of the hearing-impaired user and determines the user's preferred communication devices listed from most preferred to least preferred. An interpreter or communications assistant attempts to establish a connection to the hearing-impaired user's most preferred communication device. If the relay service fails to establish a connection with the most preferred communication device, the relay service can then transfer the call to a subsequent call service system that corresponds to the hearing-impaired user's next most preferred communication device.

Abstract: A method and system for automatic camera configuration, upon establishment of a communication session is described. A number is entered into a video phone and a first segment of a communication session is established between the video phone and a service system. The service system retrieves and stores a current default pan, tilt, zoom (PTZ) setting from the video phone camera. The service system transmits the video phone's corresponding camera PTZ preset settings and the video phone configures the camera according to the preset. Upon termination of the communication session, a video relay service (VRS) transmits the default PTZ setting to the video phone and the video phone reconfigures the camera according to the original camera setting.

Abstract: A videoconferencing system couples to a network for providing videoconferencing services to a user. The videoconferencing session is controlled and initiated by a user in a manner consistent with establishing a conventional audio-only session. In one embodiment, an independently operable voice-only telephone handset couples to an audio and video communication device. The videoconferencing session is established by taking the telephone handset to an off-hook status and entering a dialed phone number sequence. The audio and video communication device retrieves a network address corresponding to the dialed phone number sequence and initiates a call sequence corresponding to the retrieved network address until the telephone handset goes into an on-hook status. The audio and video communication device further includes video interfaces for presenting the video aspects to the user.

Abstract: A system and method for electronic communication with the hearing impaired is disclosed, which includes a video relay service having a video relay service application configured to receive the called party number over the first connection and request interpretive services. The video relay service application, initiates when interpretive services are available. The video relay service times a duration of concurrent connection of the first and second connections.

Abstract: A network device, relay service, system and method for electronic communication between a hearing-capable user and a hearing-impaired user are disclosed, which includes a network device for use by a hearing-impaired user to communicate with a first voice phone of a called or hearing-capable user via a relay service. An electronic phonebook within the network device is configured to store at least one entry that includes a phone number of the first voice phone and a relay service type identifier designating a request for a specific level of interpretive services by said relay service. The phone number and the relay service type identifier are passed to a relay service and the relay service is configured to provide varying levels of interpretive services. A voice carry-over interpretive service is initiated when the relay service type identifier designates a request for the voice carry-over interpretive service.

Abstract: A video conferencing circuit (12) is configured to receive an input (26) from one of a plurality of video input devices. The video signal is then stored, compressed and transmitted by an interface circuit such as a modem (18). Video signals from a remote location are received from the modem (18), decompressed, stored and then transferred for display on one of a plurality of video output devices.

Abstract: A method and system for call restoration in a video relay service are disclosed, including a system that includes a VRS server having a call queue. The VRS server receives at least one call request to establish a communication session between a hearing-impaired user and a hearing-capable user. The VRS server also compares the call request with the plurality of call requests to identify if the call request corresponds to a previous call request corresponding to one in the call queue. The system also includes a VRS client application interactively coupled to the VRS server and configured to monitor availability of interpretive services. When the call request corresponding to the hearing-impaired user and the hearing-capable user is sorted to a top of the call queue and the interpretive services are available, the application establishes the communication session via the interpretive services between the hearing-impaired user and the hearing-capable user.