Abstract: A system and a method to generate statistical utterance classifiers optimized for the individual states of a spoken dialog system is disclosed. The system and method make use of large databases of transcribed and annotated utterances from calls collected in a dialog system in production and log data reporting the association between the state of the system at the moment when the utterances were recorded and the utterance. From the system state, being a vector of multiple system variables, subsets of these variables, certain variable ranges, quantized variable values, etc. can be extracted to produce a multitude of distinct utterance subsets matching every possible system state. For each of these subset and variable combinations, statistical classifiers can be trained, tuned, and tested, and the classifiers can be stored together with the performance results and the state subset and variable combination.

Abstract: Embodiments of the present invention allows a telecommunications provider to embed activation and configuration logic into SIM cards that consumers install in their wireless devices. The activation and configuration logic on a SIM card ensures that a wireless device is activated and properly configured to operate on a network. In some embodiments, the configuration logic on the SIM card also ensures that the wireless device is properly configured with backed up personal data and provisioned with services that a consumer had previously or is subscribed to. Typically, the wireless device is able to self-activate and self-configure when the SIM card is installed the wireless device.

Abstract: Embodiments of the present invention relate to a storage technology agnostic system for persisting software instantiated objects. The system provides an ability for software systems to use one persistence logic tool for disparate storage systems, such as MySQL databases and NoSQL databases, to store the software instantiated objects. These different storage systems can be utilized from within the same software system. The software instantiated objects from the software system are mapped to one or more storage systems via the persistence logic tool, which is configured as a single interface for all the storage systems.

Abstract: Embodiments of the present invention are directed toward an improved enterprise leasing license algorithm and system thereof. A licensing algorithm for enterprise software configured to support expiring floating licenses obtained from a central license server. Floating licenses that have a user limit but not necessarily an expiration date, are installed to a central license server. A license is assigned to a user upon starting of the software program if a valid license has not yet been assigned. On exiting the software program, the user can return the license, making it immediately available to another user, or can keep the license for later use. A user is able to obtain a license while coupled to a network but is able to advantageously continue using the software program while disconnected from the network.

Abstract: A method and system for managing email or other messaging and attachments to messages which are forwarded to devices having limited processing and memory capacity. The method includes the steps of: receiving a user configuration categorizing messages for the user by elements of the message; accessing the user message datastore upon receipt of at least one new message for the user to a user data store; comparing said at least one new message to a set of user specific rules; rendering a message summary including at least one link accessible by the processing device, the link enabling action with respect to the message when selected by the user; and outputting the message summary to a user device.

Abstract: Embodiments of the present invention relates to a protocol agnostic dynamic messaging platform. Typically, the platform dynamically creates a message based on a transactional state associated with a first external entity. The platform automatically generates content, determines content format, and chooses a transmission protocol for the message to be sent to a second external entity. The platform is advantageously flexible to allow a message of any content type to be transmitted via any transmission protocol.

Abstract: In accordance with the invention, digital content is able to be better promoted on mobile phones and other electronic devices. The digital content and/or references to the digital content are stored on a server device which is accessible by the mobile phones or electronic devices. In operation, a user of a mobile device acquires digital content. When the user obtains a second mobile device, to facilitate and promote the same or similar digital content on the second mobile device, the digital content or references stored on a server device are able to be used to present the possibility of acquisition of the digital content for the second mobile device.

Abstract: Data is collected at regular intervals from each machine that is being studied. The data is collected concurrently from multiple systems and stored on a single machine which is not part of the study. The data includes metrics related to software and hardware performance and capacity. The data is extracted from a collection database, transformed and aggregated, and is stored in an archive database for reporting purposes. Reports are then generated using the transformed and aggregated data, resulting in a multi-page report document in one or more formats containing text, charts and graphics that is distributed, showing the results of the study to interested parties. The entire process is automated, such that after triggering the initial collection and/or extraction, no user intervention is needed to complete the process, which results in a fully-formatted report document being generated and distributed. Each stage of the process is configurable.

Abstract: A method for operational support for remote network systems which allows for the rapid replacement of one server with another, in such instances as server malfunctions, routine maintenance, or upgrades. The method generally comprises providing a program storage device containing a machine identifier associated with a first, original server, transferring the program storage device and machine identifier to a second, spare server, and remotely configuring the second, spare server, according to the program storage device and machine identifier associated with the first, original server, such that the second, spare server becomes an identical replacement for the first, original server. Thus, if the first, original server malfunctions, the spare or replacement server can be remotely configured to replace the original server according to the information in the machine identifier stored on the program storage device.

Abstract: A system and method of advanced identification information to be created and distributed to users of wireless communication devices, such as mobile phones. Subscribers can define their own personas as collections of information which define the users. Subscribers can then publish their persona(s) to their friends' and associates' mobile phones, and update the others' address books with the subscriber's contact information. Users can specify different personas to be presented to different users.

Abstract: A method and apparatus for continuously improving the performance of semantic classifiers in the scope of spoken dialog systems are disclosed. Rule-based or statistical classifiers are replaced with better performing rule-based or statistical classifiers and/or certain parameters of existing classifiers are modified. The replacement classifiers or new parameters are trained and tested on a collection of transcriptions and annotations of utterances which are generated manually or in a partially automated fashion. Automated quality assurance leads to more accurate training and testing data, higher classification performance, and feedback into the design of the spoken dialog system by suggesting changes to improve system behavior.

Abstract: A single, subjective numerical rating to evaluate the performance of a telephone-based spoken dialog system. This CE rating is provided by expert human listeners who have knowledge of the design of the dialog system. Different human raters can be trained to achieve a satisfactory level of agreement. Furthermore, a classifier trained on ratings by human experts can reproduce the human ratings with the same degree of consistency. More calls can be given a CE rating than would be possible with limited human resources. More information can be provided about individual calls, e.g., to help decide between two disparate ratings by different human experts.

Abstract: A client device is coupled with a server. The client device prompts a user to enter a number associated with a mobile device, which can be the client device, and generates data including a code. The code is typically hidden from the user when the code is generated and is saved on the client device. The client device transmits the number entered by the user and the code generated by the client device to the server, which sends a message, including the code, to the mobile device associated with the number. The client device prompts the user to enter the code included in the message. Validity of the number is based on one or more factors, including the accuracy of the code entered by the user. In addition, validity of the number can also be based on whether the second user input was entered within a predetermined time limit.

Abstract: A system and method for synchronizing devices which can couple to the Internet, or any network. In one aspect a system for synchronizing data between a first system and a second system is provided. The system includes a first sync engine on the first system interfacing with data on the first system to provide difference information. A data store is coupled to the network and in communication with the first and second systems. A second sync engine is provided on the second system coupled to receive the difference information from the data store via the network, and interface with data on the second system to update said data on the second system with said difference information. Difference information is transmitted to the data store by the first sync engine and received from the data store from the second sync engine.

Abstract: A system and method are disclosed that may provide a graphical user interface (GUI) within a web page on a display device forming part of a computer system, that may include defining attributes of user interface fields for use within the graphical user interface for display on the display device with program code; searching at least one image file for image data fields corresponding to one or more of the user interface fields; recording layout data of selected ones of the image data fields within the image file; and generating the GUI using information from the user interface field attributes and the recorded data.

Abstract: A method and system for establishing network connectivity with a device is disclosed. A connectivity platform detects a plurality of networks. A network policy of each of the plurality of networks is determined. A signal quality of each of the plurality of networks is determined. The network policy and the signal quality of each of the plurality of networks is analyzed. A connection is established between the device and the first network of the plurality of networks based on the analysis of the network policy and the signal quality of each of the plurality of networks.

Abstract: A data transmission system is disclosed which optimizes transfer and updates of information between systems by providing difference information between the systems. The system transmits data packages having instructions for manipulating user data. The data packages include a header identifying the respective packages, as well as transaction objects for effecting a change to user data on a device having object instructions.

Abstract: The delay in provisioning telecommunication services and equipment via a network is reduced significantly by performing substantially all of the provisioning processes sequentially on a single server. That is, through the counterintuitive approach of using sequential processing on a single server rather than parallel processing on a plurality of servers, the time required to provision telecommunication services and equipment is reduced. Preferably, telecommunication services and equipment are provisioned through a network by classifying the orders to be provisioned as two types. When the order is of a first type, the provisioning processes are performed on a set of servers (shared), and when the order is of a second type, substantially all of the provisioning processes are performed on a single server.

Abstract: The system and method for providing social context to digital activity combines mobile device contact information with user-provided website information to aid users when browsing the Internet. Users of mobile devices define identifications of themselves for websites, so that when another user in their contact list is browsing the Internet, an indicator is able to indicate that he is a known contact. The determination of whether the person is a known contact based on the identification definitions is able to be implemented either by direct interfacing between the host website and a server which stores the identification definitions, a browser plugin which communicates with the server or an API provided by the server or a mobile device.

Abstract: A data transmission system and method which optimizes transfer and updates of information between systems by providing difference information between the systems is disclosed. A system includes a differencing transmitter transmitting at least one set of difference transactions and a differencing receiver receiving said at least one set of difference transactions A method for synchronizing at least a first file and a second file resident on a first and a second systems, respectively, is provided. The method comprises the steps of: determining difference data resulting from changes to a first file on the first system; transmitting the difference information to a second system; applying the difference information to generate change data for the second file; and updating the second file on the second system with the difference data.