Abstract: A software suite is disclosed for routing communication events over a data-packet-network using an IP session initiation and management protocol. The software suite comprises, a server application running on the network for computing and serving routing determinations per request, a session management application running on the network for initiating and managing routed and established session events, a parsing application running on the network for parsing request data received under session initiation protocol and a conversion application running on the network for converting data received under session initiation protocol into a routing request. All received communication requests for routing are in the form of the session initiation protocol wherein they are parsed and converted into routing requests processed by the server application and routed to determined destinations and wherein events are established as session events conducted under the session initiation and management protocol.

Abstract: Systems and methods for orthogonal frequency division multiplexing are provided.

Abstract: A system and method for soft decision forward error correction (FEC) decoding may be used to determine a possible error in a differential detection signal, for example, in a DPSK system. The system and method uses the constructive and destructive signals from a demodulator to provide an error locating signal. Using the error locating signal, the system and method converts the differential detection signal into a soft decision signal including multi-level soft values.

Abstract: The present invention defines a method for assembling software components using an application controller. The application controller provides a conduit through which calling client modules can access functionality provided by various handlers in a manner that results in greater flexibility when additional functionality is required. Additional functionality can be provided to the clients by adding additional handlers to the application controller without the need to modify any of the individual clients. The client will continue invoking the application controller in the same manner as it did previously, whilst the application controller provides additional functionality by accessing the additional handlers. Indeed, the only changes that are required are to an agent, which in preferred embodiments includes a relatively straightforward to modify XML configuration file.

Abstract: Systems and methods for orthogonal frequency division multiplexing are provided. In one embodiment, a multi-carrier modem comprising: a receiver configured to receive symbols from at least one of a plurality of spectrally overlapping carrier signals to produce an output; a transmitter configured to modulate symbols onto at least one of a plurality of the spectrally overlapping carrier signals; a processor coupled to the receiver, wherein the processor applies a Fourier transform to the output from the receiver; and a controller programmed to instruct the transmitter to transmit at least one symbol comprising a ranging pattern when a predetermined instruction is received by the receiver.

Abstract: Systems and methods for orthogonal frequency division multiplexing are provided. In one embodiment, a multi-carrier modem comprising: a receiver configured to de-modulate symbols from at least one of a plurality of spectrally overlapping carrier signals; a transmitter configured to modulate symbols onto at least one of a plurality of the spectrally overlapping carrier signals; a processor coupled to the transmitter, wherein the processor outputs data for transmission by the transmitter, wherein the processor applies an inverse Fourier transform to the data transmitted by the transmitter; and a controller programmed to instruct the transmitter to transmit a coarse timing adjustment followed by at least one secondary timing adjustment, wherein the secondary timing adjustment is a fine tuning adjustment with respect to the coarse timing adjustment.

Abstract: Systems and methods for orthogonal frequency division multiplexing are provided. In one embodiment, a method for communication comprises receiving baseband user data; modulating the baseband user data onto a first plurality of parallel streams based on a first modulation constellation; modulating non-user data onto a second plurality of parallel streams based on a second modulation constellation, wherein the first modulation constellation provides a higher bit-rate than the second modulation constellation; applying an inverse Fourier transform algorithm to the first plurality of parallel streams and the second plurality of parallel streams to produce a set of complex time-domain samples; and transmitting a radio frequency transmission signal based on the set of complex time-domain samples.

Abstract: A software suite is disclosed for routing communication events over a data-packet-network using an IP session initiation and management protocol. The software suite comprises, a server application running on the network for computing and serving routing determinations per request, a session management application running on the network for initiating and managing routed and established session events, a parsing application running on the network for parsing request data received under session initiation protocol and a conversion application running on the network for converting data received under session initiation protocol into a routing request. All received communication requests for routing are in the form of the session initiation protocol wherein they are parsed and converted into routing requests processed by the server application and routed to determined destinations and wherein events are established as session events conducted under the session initiation and management protocol.

Abstract: A system for tracking client contacts for a host organization utilizes a multimedia database and a user interface at a connected computer device. The database stores client communications as full content, and relates contacts by issue, and the user interface displays client contact communications as objects, such as icons, in issue related chronological strings. In a preferred embodiment the interface also provides an input facility for a host agent to select appropriate responses to client communications, to make commitments for response, to assign responsibility for commitments, and to notify personnel affected by entered commitments in various ways, such as reminders. Other notifications include fulfilled and unfulfilled commitments.

Abstract: Systems and methods for multiframe alignment in a multipoint-to-point orthogonal frequency division multiplexing (OFDM system are provided. In one embodiment, an (OFDM) communication system comprises: a host unit; a plurality of remote units that access the host unit using an orthogonal frequency division multiple access scheme; wherein each of the remote units modulates upstream information into an OFDM signal modulated using a Fourier transform; wherein the host unit receives upstream OFDM signals from a plurality of the remote units, wherein portions of the upstream OFDM signals arrive at the host unit at the same time; and wherein the host unit causes at least one remote unit to align symbols with symbols transmitted from another remote unit based on a predefined multiframe pattern.

Abstract: Systems for tone hopping in a multipoint-to-point orthogonal frequency division multiplexing (OFDM) communication system are provided. In one embodiment, a bidirectional communication system comprises: a first remote unit for communicating with a host unit using OFDM, the host unit communicatively coupled to a plurality of remote units in a multipoint-to-point configuration; the first remote unit including a modulator for modulating up to a plurality of tones with upstream information using orthogonal frequency division multiplexing, wherein the modulator is configured to adjust at least one characteristic of the plurality of tones such that when any tones are transmitted from the first remote unit and at least one other remote unit of the plurality of remote units, the orthogonality of the tones when received at the host unit is improved. The first remote unit switches modulation between tones of the plurality of tones to reduce the impact of using any corrupted tones.

Abstract: Systems and methods for orthogonal frequency division multiplexing are provided. In one embodiment, a multi-carrier modem comprises: a receiver configured to de-modulate symbols from at least one of a plurality of spectrally overlapping carrier signals; a transmitter configured to modulate symbols onto at least one of a plurality of the spectrally overlapping carrier signals; and a processor coupled to the transmitter, wherein the processor outputs data for transmission by the transmitter, wherein the processor applies an inverse Fourier transform to the data transmitted by the transmitter, the processor programmed to multiplex upstream information onto an allocated number of the plurality of spectrally overlapping carrier signals based on an allocation instruction received be the receiver.

Abstract: According to the invention, a system and method for integrating agent scripting, call routing and workforce management functions in contact centers, enabling them to work together without opposing the influence of the workforce management system against those of the other two systems, is disclosed. In an embodiment of the invention, a feedback mechanism is provided between the agent scripting engine and either the forecasting engine or the adherence module of the workforce management system, or both. This feedback mechanism is used to pass useful information dynamically between the said workforce management system and the said agent scripting engine, said information exchange being unidirectional in either direction, or bidirectional. A similar feedback mechanism is provided between the routing system and either the forecasting engine or the adherence module of the workforce management system, or both.

Abstract: Provided is a cabinet including an outer shell having a plurality of doors, disposed such that edges of the plurality of doors form a corner of the outer shell when the doors are in a closed position; wherein, if the doors are open, continuous access is obtained to a plurality of working surfaces.

Abstract: Systems and methods for bidirectional communication are provided. In one embodiment, a bidirectional communication comprises a multipoint-to-point host unit and a plurality of remote units communicatively coupled to the multipoint-to-point host unit through an orthogonal frequency division multiplexing waveform. The multipoint-to-point host unit is configured to receive the orthogonal frequency division multiplexing waveform, the orthogonal frequency division multiplexing waveform comprising a plurality of tones transmitted by the plurality of remote units. The multipoint-to-point host unit is configured to allocate up to a plurality of the plurality of tones to a first remote unit of the plurality of remote units based on a characteristic of upstream information transmitted by the first remote unit.

Abstract: Disclosed are a method for constructing a frame preamble in an OFDM wireless communication system, and a method for acquiring frame synchronization and searching cells using the preamble. The preamble is arranged at the beginning of a frame and constructed of a pattern repeated an integer number of times, and a CP. The pattern has a length shorter than a single OFDM symbol interval. The length of the repetitive pattern is not limited to an integer number of times a single OFDM symbol interval. Frame synchronization can be acquired by observing cross-correlation of a received signal and reference patterns and detecting the moment when the absolute value of the cross-correlation exceeds a predetermined threshold. Otherwise, frame synchronization can be acquired by observing auto-correlation of the received signal using repeated patterns included in the received signal and detecting the moment when the absolute value of the auto-correlation becomes the maximum value.

Abstract: Systems and methods for orderwire modulation in a multipoint-to-point orthogonal frequency division multiplexing (OFDM) system are provided.

Abstract: Provided is a strain relief system including a plurality of slots which guide a plurality of cables within a working surface, such that each of the plurality of cables in a position remain substantially parallel along an axial direction of the plurality of cables to the remaining plurality of cables in another position; wherein a cushioning material is used to support the plurality of cables and hold the plurality of cables firmly in position within the slots as the plurality of cables are routed within a cabinet.

Abstract: Systems and methods for course and fine synchronization are provided. In one embodiment, a method comprises establishing communication between a first remote of a plurality of remote units and a host, the plurality of remote units coupled to the host in a multipoint-to-point configuration; transmitting up to a plurality of tones from the first remote, the tones modulated with upstream information using orthogonal frequency division multiplexing (OFDM); making a first adjustment in a manner in which transmissions are transmitted from the first remote on at least one of the tones, the first adjustment varying the alignment of the transmissions received at the host; and making a second adjustment in the manner in which transmissions are transmitted from the first remote on the at least one of the tones, the second adjustment varying the alignment of the transmissions received at the host, wherein the second adjustment is finer the first adjustment.

Abstract: Systems and methods for round-trip-delay adjustment in a multipoint-to-point orthogonal frequency division multiplexing (OFDM) system are provided. In one embodiment, a method for multipoint-to-point communication comprises: receiving at a host a plurality of upstream symbols transmitted from a plurality of remote units, the upstream symbols transmitted on a plurality of orthogonal carriers modulated using an inverse Fourier transform; and determining respective round trip path delay values associated with each of at least two of the plurality of remote units.