Abstract: A method for interacting of a PSAP with a portable network device includes detection of a trigger signal of an eyewitness-button and storing call log data of the call by the PSAP. A signaling connection between the portable network device and the PSAP can be set up and a geographical area of interest close to the actual location of the portable network device can be determined. At least one external portable network device of a list can be scanned and the scanning result from the at least one external portable network device of the list can be forwarded to the PSAP via the signaling connection after it is protected by the PSAP. Systems and devices can utilize embodiments of the method.

Abstract: The present invention relates to a method for clustering emergency calls and a system to perform the method. With the present invention, the resource utilization of a PSAP center can significantly be improved, and at the same time, the response time of all calls that reach the PSAP center is reduced. This is achieved by providing a mechanism that allows clustering of calls, and an advanced handling of a majority of them. A personalized message is used to communicate an ongoing major incident to callers to pre-handle a burst of calls. Therefore, the call agent only has to take calls that have not already been successfully handled by the personalized messages.

Abstract: The present invention relates to a method and a system for a hot standby concept in redundant network systems. In particular, the present invention relates to a method and a system for a hot standby concept in communication systems.

Abstract: Methods and systems for secure validation of a machine learning model can facilitate encryption of a machine learning model and evaluating the performance of the model. Validation data can be encrypted and processed by the machine learning model so that results of the model's processing can be received and evaluated to evaluate how the machine learning model functioned.

Abstract: A method for intelligent screen sharing, a screen sharing application and a system for multi-party and multi-media conferencing can be configured to allow an efficient temporary switching of screen sharing in a multi-party multi-media conference and/or automatically returning to previous presenter(s) without the need to restart the screen sharing again. In some embodiments, an automatic re-establishment of the screen sharing session can be provided as well (e.g. after a presenting user had temporarily lost network connection).

Abstract: A computer-implemented method can include providing a list of team members, each of the team members being grouped according to the team they are working with. The method can also include establishing a virtual floor plan comprising the location of every team in a virtual office, wherein the location of every team on the virtual floor plan corresponds to the arrangement of the teams in a real physical office building; determining the distance between the teams on the virtual floor plan according to the distance between the teams in the real physical office building; detecting conversations of the respective teams; and outputting the conversations of the respective teams so an output device located at the least one remotely working team member is able to output the conversations. A system and a device can be provided to utilize the method as well.

Abstract: A method and a system for improving emergency response time for mobile callers can be configured to take advantage of knowledge regarding numerous devices and their states of services they offer. Embodiments of the method and system can be adapted to optimize the selection of one or more alternative destinations for a caller who may be moving while also avoiding unnecessary call re-routings.

Abstract: A method for defeating media-coordinated attacks on emergency call networks can include receiving, by a first ESRP element, a session initiation request with a session description Protocol (SDP) body wherein the session initiation request deviates from a preconfigured media threshold k from a caller. The sending of an alert notification to a second ESRP element and/or other ESRP elements is provided in response to a logging of the session initiation request which deviates from a preconfigured media threshold k in a set of requests. If there is a transcoding impact in the routing element that will handle the call, alert notifications which have been received using the subscribed/notify mechanism for a potential media-coordinated attacks form other ESRP elements in the network can be gathered and analyzed for processing to defeat a malicious attack on the network.

Abstract: A method of processing an emergency call in an emergency communication network can include receiving an emergency call from an emergency caller from a first mobile communication device that is received via a SIP INVITE message; obtaining location information of the location of the first mobile communication device; determining a PSAP that is in the vicinity of the location of the first mobile communication device, and forwarding the emergency call to the PSAP for being handled by a call taker at the PSAP. The ESRP can request location information of all mobile communication devices that are in the vicinity of the first mobile communication device and, upon receipt of the location information, create a list of all mobile communication devices that are in the vicinity of the first mobile communication device for transmitting the list to the PSAP to be displayed at a display device of a call taker.

Abstract: A communication apparatus and method for augmenting at least one data stream (e.g. a video stream) with data obtained from at least one computer device can facilitate the generation of a user interface that can provide an enhancement in telecommunication services. For example, in some embodiments a video stream from a patient device that is involved in a telecommunication communication session that also include at least one medical care device can be augmented to include data from the patient's health records stored in a computer device such that a graphical user interface displayed on the medical care device can include medical record indicia positioned over an image of the patient to indicate different health records related to parts of the patient's body being displayed. The indicia can provide information related to the age of the medical data and/or other aspects of a medical record indicated by the indicia.

Abstract: A location of a client in a private network where the client has a plurality of interfaces for using a plurality of internet gateways for coupling with the public internet can be determined by sending, from the client, a plurality of STUN BINDING requests to a STUN server connected to the public internet that each exit through an individual internet gateway, receiving, at the client, a plurality of STUN BINDING responses from the STUN server that each include public IP address mapped to the internet gateway through which the STUN BINDING request has exited the private network, sending, from the client, a plurality of location requests that each include a mapped public IP address and the corresponding private IP address, to a location server for looking up location data for the respective private IP addresses so the client can receive location data relating to the public IP addresses.

Abstract: A method and a system for automated switchover timer's tuning on network systems or Next Generation Emergency Systems configured so that the sending, by a master node, of a heartbeat and/or ARP ping to one or more backup nodes and/or a surveillance unit according to preconfigured switchover timer values can occur to check if the master node is still active. One or more backup nodes and/or a surveillance unit, can use an additional first Session Initiation Protocol (SIP) OPTION message to the master node after receiving the heartbeat and/or the ARP ping or if the heartbeat and/or ARP ping fails to be received according to the switchover timer values. An administrator or an administrative unit of the network can perform a switchover or failover to a backup node in case the first SIP OPTION message is not answered with a suitable response by the master node.

Abstract: A method of providing an emergency response service includes connecting at least one Internet of Things (IoT) device belonging to a subscriber to the SIP server, associating, in the SIP server, the at least one IoT device to the location information, receiving at the SIP server, real time data associated with the emergency situation from the at least one IoT device, and transmitting the real time data associated with the emergency situation to an emergency service routing proxy (ESRP) of an emergency network solution (EsiNet). An emergency response service system can implement embodiments of the method.

Abstract: A computer-implemented method of optimizing bandwidth in a public safety answering point (PSAP) environment ca n include retrieving content related to emergency incidents from a Social Media (SM) server, feeding the content to a Stream Processing Module having a Machine Learning engine for determining a similarity level between the emergency call and any of the emergency incidents retrieved from the SM server. If the similarity level exceeds a predetermined threshold value, then option for downgrading the emergency call to a call comprising only audio data can be provided. If this downgrade option is selected, the RTP stream of the emergency call can be downgraded to an audio call without any video.

Abstract: An electrical connector mountable to a substrate (e.g. a Printed Circuit Board, PCB) can include a terminal housing having a front wall and an opposing back wall. An opening is provided in the front wall for receiving a plug inside the terminal housing, opposing side walls, and a top wall and an opposing bottom wall. The bottom wall has an inner surface facing the inside of the terminal housing and an outer surface facing away from the inside of the terminal housing. The outer surface (can have at least two retention pins projecting from the outer surface for being inserted into corresponding holes in the PCB. A first retention pin can be positioned on the outer surface so as to be arranged asymmetrically with respect to a second retention pin.

Abstract: A method, system, and computer program product for dynamic short dial allocation in emergency systems can be configured for acquisitioning, by a PSAP element, data from a caller, smart device and/or sensor processing and storing the data. Further, identifying, by a decision framework located at the PSAP side an emergency incident by means of the data and extracting, by the decision framework an appropriate emergency pattern for the identified emergency incident. Furthermore, gathering geolocation information from the caller, smart device and/or sensor and retrieving emergency services or departments at the geolocation area of the caller, smart device and/or sensor. Subsequently, providing appropriate emergency services or departments which must be notified according to the emergency incident to the call taker and displaying appropriate short dials for the emergency services or departments which must be notified.

Abstract: A computer-implemented method of detecting abnormal events in a telecommunication system can include a training phase and a production phase. The training phase can include recording data events in a log file during the execution of the system and creating a standard for the data events representing a properly working environment of the telecommunication system by applying a training procedure. The production phase can include receiving at least one new data event and determining whether the at least one new data event is a normal event that matches the standard or not. If the at least one new data event matches the standard, it can be used for updating the standard. If the at least one new data event does not match the standard, it can be classified and reported as at least one an abnormal event.

Abstract: A method of processing an emergency incident reported to a Public Safety Answering Point (PSAP) by a user of a mobile communication device can include receiving an emergency call, determining the geolocation of the mobile communication device that made the emergency call; triggering an SMS-CB so SMS messages are sent to mobile communication devices located within a predetermined area around the determined geolocation of the device that made the emergency call, and receiving a plurality CB-SMS response messages that include objects related to the emergency incident. An object comparison on objects extracted from the responses can be performed to determine a similarity of the objects with respect to each other. It can also be verified whether the similar objects have been received from co-located mobile communication devices.

Abstract: A computer-implemented method of performing a Web Real-Time Communication-based (WebRTC-based) communication and collaboration session with a plurality of predefined participants can include detecting that a participant from a plurality of predefined participants is addressed by another participant for answering a question or for submitting a comment during the communication and collaboration session; and verifying whether a presence status of the participant to answer the question or to submit a comment is required to be presented to the predefined participants. If it is verified that the presence status of the participant to answer the question or to submit a comment needs to be presented, a feature activation step of activating a feature for presenting presence information to the predefined participants can be utilized.

Abstract: A method can include a server transmitting first data received from a first client to the at least one second client so as to display a first view on the display device of the at least one second client. The server can also receive sixth data from the first client relating to an actor event including an information indicating content displayed at the display device has changed from the first view to a second view that is intended to be shared with the at least one participant. Upon receipt of the actor event at the web collaboration server, a time window can be opened for a predetermined amount of time. The server can send an alert to provide notification that a data mismatch may occur to trigger a checking procedure in the event a second data is received relating to a pointing event within the still open time window.