Abstract: A system (140) aids in the tuning of one or more speech applications. The system (140) may receive event data associated with multiple user interactions with one or more speech applications and store the event data in a database (310). In a real time mode, the system (140) may receive a request for information, retrieve event data from the database (310) based on the request, formulate a response to the request using the retrieved event data, and present the response to aid in the tuning of the one or more speech applications. In a periodic mode, the system (140) may periodically analyze the event data to identify potential problem areas, generate results of the periodic analyzing, and present the results to aid in the tuning of the one or more speech applications.

Abstract: A network device may include a memory to store a database including voicemail message information associated with a voicemail mailbox, a transmitter, and a receiver. The transmitter may send a notification to each of a plurality of communication devices, the notification including an indication of a number of new voicemail messages in the voicemail mailbox, an indication of a total number of voicemail messages in the voicemail mailbox, and an identifier of a most recent voicemail message in the voicemail mailbox, where each of the plurality of communication devices uses the notification signal to determine whether to request a list of voicemail messages. The receiver may receive, from one of the communication devices in response to the notification, a request for the list of voicemail messages associated with voicemail message information stored in the database. The transmitter may sends, to the one of the plurality of communications devices, the list of voicemail messages.

Abstract: A network device may include a memory to store an aggregate database. The aggregate database may store aggregate voicemail message information, the aggregate voicemail message information including voicemail message information associated with a first device number and voicemail message information associated with a second device number. The network device may include a receiver to receive, over a network, updated voicemail message information associated with the first device number and stored in a first database different from the aggregate database, and to receive, over the network, updated voicemail message information associated with the second device number and stored in a second database different from the first database and the aggregate database.

Abstract: The disclosed methods and systems can employ internet messaging protocols to transmit an alphanumeric message to one or more destination addresses in response to a telephone service customer's notification service request. The request can include a string having a feature code trigger and one or more digits. The destination address can be an electronic mail address, an instant messaging address, a pager number, and/or a telephone number.

Abstract: Methods and systems for mapping data from a network to memory. A node receives a data map from a network. The data map is reflective of characteristics of data associated with the data map. Based on the data map, the computer allocates a section of a memory of the computer. The computer also receives the data associated with the data map from the network and loads the received data into the allocated memory based on the data map. Thereafter, the computer may also get at least one search parameter, search the allocated memory for data that meets the at least one search parameter using the data map, and copy data that meets the at least one search parameter.

Abstract: A DSL network testing tool [110] tests multiple elements 9141, 143] in a DSL circuit. The testing tool may operate in either a single circuit test mode or a batch mode. In batch test mode, the network testing tool receives multiple DSL phone numbers and automatically tests the DSL circuit's elements corresponding to the phone numbers. The test information may be used when troubleshooting of provisioning DSL circuits.