Patents Examined by Ahmad F. Matar
  • Patent number: 11032642
    Abstract: An audio processing apparatus includes a digital filter, a signal combiner, and a dynamic-range processor (DRP). The digital filter is configured to receive a filter-input audio signal and to filter the filter-input audio signal, so as to produce a filter-output audio signal. The signal combiner is configured to combine the filter-input audio signal with the filter-output audio signal, so as to produce a combined audio signal. The DRP is configured to apply to the filter-output audio signal a dynamic-range correction that depends non-linearly on the combined audio signal.
    Type: Grant
    Filed: March 10, 2020
    Date of Patent: June 8, 2021
    Assignee: NUVOTON TECHNOLOGY CORPORATION
    Inventor: Ittai Barkai
  • Patent number: 11032422
    Abstract: A heuristic engine includes capabilities to collect an unstructured data set, such as a agent sales transaction record, and generate an agent training suggestion for subsequent action. Providing the heuristic engine with relevant data sets and a current context may allow determination of predicted future customer contexts and subsequent actions. The heuristic engine may learn from past data transactions and appropriate correlations with events and available data.
    Type: Grant
    Filed: April 24, 2017
    Date of Patent: June 8, 2021
    Assignee: State Farm Mutual Automobile Insurance Company
    Inventors: Elizabeth Flowers, Puneit Dua, Eric Balota, Shanna L. Phillips
  • Patent number: 11024320
    Abstract: The present disclosure provides methods, devices and computer program products for encoding and decoding of a vector of parameters in an audio coding system. The disclosure further relates to a method and apparatus for reconstructing an audio object in an audio decoding system. According to the disclosure, a modulo differential approach for coding and encoding a vector of a non-periodic quantity may improve the coding efficiency and provide encoders and decoders with less memory requirements. Moreover, an efficient method for encoding and decoding a sparse matrix is provided.
    Type: Grant
    Filed: July 10, 2020
    Date of Patent: June 1, 2021
    Assignee: Dolby International AB
    Inventors: Leif Jonas Samuelsson, Heiko Purnhagen
  • Patent number: 11025779
    Abstract: An electronic computing device establishes a communication session between a lender of a loan and a recipient of the loan. A debt owed to the lender by the recipient is tracked. Upon an initial communication between the lender and the recipient, a debt reminder is displayed on a display screen of the electronic computing device. The debt reminder provides a reminder to the lender that the debt is owed to the lender by the recipient.
    Type: Grant
    Filed: January 27, 2020
    Date of Patent: June 1, 2021
    Assignee: Wells Fargo Bank, N.A.
    Inventor: Jeffrey M. Valley
  • Patent number: 11022456
    Abstract: An example approach for navigation is provided with an apparatus comprising: a navigation processor configured to generate at least one navigation command; and an audio processor configured to determine at least one directional audio parameter so as to provide a direction, the at least one directional audio parameter being based on the navigation command and further configured to process at least one audio signal based on the at least one directional audio parameter such that a virtual sound image of a navigation routing is generated based on the processed at least one audio signal.
    Type: Grant
    Filed: July 25, 2013
    Date of Patent: June 1, 2021
    Assignee: Nokia Technologies Oy
    Inventor: Koray Ozcan
  • Patent number: 11025780
    Abstract: A computerized method of routing calls includes the following steps performed by a server computing device: receiving a set of call attributes associated with an incoming call; identifying a document containing call routing instructions corresponding to the call attributes by querying a search index in electronic communication with the server computing device; identifying, based on the document, a set of suitable agents having a skill and a suitable proficiency in the skill by querying an agent skills database in electronic communication with the server computing device; identifying a set of available agents in the set of suitable agents by querying an agent status database in electronic communication with the server computing device; and routing the incoming call to a target agent in the set of available agents, if there is at least one available agent; or a customer waiting queue, if there is no suitable agent.
    Type: Grant
    Filed: July 28, 2020
    Date of Patent: June 1, 2021
    Assignee: FMR LLC
    Inventors: David Peter Morgan, Prateek Nayak, Shivam Sharma, Jordan Levesque, Logeshwaran Vidhyasagar, Daniel Lee, Sridhar Duddala, Emi Choraria
  • Patent number: 11018634
    Abstract: A circuit includes a digital-to-analog conversion circuit, an amplifying circuit, a mixing circuit, and an analog-to-digital converter. The digital-to-analog conversion circuit is configured to receive and convert audio data in the digital domain and output audio data in the analog domain. The audio data includes a main-tone component. The amplifying circuit is configured to output an audio signal according to the audio data in the analog domain. The mixing circuit is configured to eliminate the main-tone component according to the audio data in the analog domain and the audio signal and to output a feedback signal. The analog-to-digital converter is configured to convert the feedback signal from the analog domain to the digital domain.
    Type: Grant
    Filed: July 7, 2020
    Date of Patent: May 25, 2021
    Assignee: REALTEK SEMICONDUCTOR CORP.
    Inventor: Chih-Kang Chien
  • Patent number: 11019200
    Abstract: Embodiments provide a method for providing a call center supplemental workflow tool, including: receiving from a database a workflow decisional matrix, a plurality of questions, and a plurality of scripts; displaying a web-based graphical user interface on a display providing at least one question or one script; receiving user input; determining, at least another question or at least another script, to be displayed, wherein determining is based upon the user input and the decisional matrix and advances the workflow; based upon the decisional matrix, determining that the workflow has been completed; providing an output of the questions displayed and the user input received; and the output being provided to a primary software application. Other aspects are described and claimed.
    Type: Grant
    Filed: March 23, 2020
    Date of Patent: May 25, 2021
    Assignee: Hartford Fire Insurance Company
    Inventors: Samantha Jaszczuk Elizondo, Taylor Knight Brawner, Andres Pelaez
  • Patent number: 11012563
    Abstract: A mobile application for a wireless handheld computing device, such as a smartphone, is disclosed in combination with a communication link establishment and management system. Systems and methods are disclosed for calling desired contacts using a smartphone that can take advantage of the power and efficiency of agent-assisted dialing provided by the communication link establishment and management system. The systems and methods automatically integrate with a customer relationship management (CRM) system connected to the communication link establishment and management system.
    Type: Grant
    Filed: January 22, 2019
    Date of Patent: May 18, 2021
    Assignee: ConnectAndSell, Inc.
    Inventors: Christopher W. Beall, Dhruv H. Shah
  • Patent number: 11012570
    Abstract: A computer-implemented process includes receiving an incoming contact at a contact center from a user; identifying a plurality of different portions of the incoming contact, each of a plurality of portions associated with a respective topic; and for each of the different portions, routing that different portion to a respective agent of the contact center based on its associated respective topic. Furthermore, the process includes receiving a respective response from one or more of the respective agents, the respective response pertaining to the different portion routed to that agent; combining the respective response from the one or more of the respective agents to form a first composite response; and forwarding the first composite response to the user.
    Type: Grant
    Filed: January 28, 2019
    Date of Patent: May 18, 2021
    Assignee: Avaya Inc.
    Inventors: Harshad Apshankar, Valentine C. Matula
  • Patent number: 10998867
    Abstract: A power output circuit supplies an audio power output signal that is adjusted to prevent clipping when needed based on an estimate of available energy from the power supply supplying the power output circuit. The power output circuit may be an audio power output circuit that generates an audio power output signal from samples of an audio program that are stored in a buffer. A processing block determines an energy requirement for producing the audio power output signal from the audio program and adjusts an amplitude of the audio power output signal in conformity with the determined energy requirement and an available energy determined for the power supply so that the audio power output signal is reproduced without clipping of the audio power output signal.
    Type: Grant
    Filed: April 11, 2020
    Date of Patent: May 4, 2021
    Assignee: CIRRUS LOGIC, INC.
    Inventors: Thomas Hoff, Eric J. King
  • Patent number: 10998615
    Abstract: Embodiments disclosed herein include headphone devices with spatially diverse antennas employing multiple operational modes and antenna switching policies. The headphone device may identify a current mode of operation and wirelessly communicate with at least one external device based at least in part on the current mode of operation. Further, operating in a first mode of operation, the headphone device may cause switching circuitry to selectively couple a first antenna to the common port in accordance with a first antenna switching policy. While operating in the second mode of operation, the headphone device may cause circuitry to selectively couple a second antenna to the common port in accordance with a second antenna switching policy that is different from the first antenna switching policy.
    Type: Grant
    Filed: April 9, 2020
    Date of Patent: May 4, 2021
    Assignee: Sonos, Inc.
    Inventors: Niels van Erven, Kasra Payandehjoo, Michael Frey, Anthony Maglio, Ron Roberts
  • Patent number: 10999433
    Abstract: A platform can receive information regarding a user interaction, wherein the user interaction is associated with one or more channels that correspond to respective interfaces or media for the user interaction; retrieve supplemental information associated with the user interaction, wherein the supplemental information relates to at least one of: a state of a managed device associated with the user interaction, or a previous user interaction; identify, based on the information regarding the user interaction or the one or more channels, one or more models to process the information regarding the user interaction and the supplemental information, wherein the one or more models are identified from a plurality of models; determine, using the one or more models, an action to be performed with regard to the user interaction; and provide information identifying the action.
    Type: Grant
    Filed: November 30, 2018
    Date of Patent: May 4, 2021
    Assignee: Verizon Patent and Licensing Inc.
    Inventors: Safwan Aly, Srinivasan Krishnamurthy, Pritam Bedse, Vipul Jha, Rajat Sharma, Senthil Muthusamy, Travis R. McLaren, Richard J. Worthington, Sailesh K. Mishra, Philip A. Jenkins, Venkateswararao Godavarti Veera, John Benjamin Lertola
  • Patent number: 10999436
    Abstract: Method starts with processing, by processor, receiving audio signal of communication session between member-related client device and agent client device. Processor processes audio signal to generate caller utterances, each including audio caller utterance and transcribed caller utterance. Caller utterances includes first and second caller utterances. For each of the plurality of caller utterances, processor generates relationship data based on transcribed caller utterance, generates identified task based on transcribed caller utterance, and generates task completion probability result based on audio caller utterance, relationship data, and identified task, and stores the task completion probability result in a database. Processor computes agent action ranking score that is based on difference between task completion probability result of first caller utterance and task completion probability result of second caller utterance that precedes first caller utterance.
    Type: Grant
    Filed: June 18, 2019
    Date of Patent: May 4, 2021
    Assignee: Express Scripts Strategic Development, Inc.
    Inventors: Christopher M. Myers, Danielle L. Smith
  • Patent number: 10999441
    Abstract: Disclosed herein are a system, method, and computer-readable medium with instructions for recommending a service provider based on a user's approximate current location. The service provider may be recommended for a service that is verified under a user's insurance policy and is also within proximity to the user's approximate current location. The user's approximate current location may be determined by location-based technology. The entity that receives and/or recommends the service provider may initiate a request for the service from the service provider. Further embodiments are related to routing a call to provide information to the user that is responsive to the user's location-relevant request. For example, systems, such as an automotive telematics system, may request information and be routed to the appropriate division of a user's insurance provider such that the automotive telematics system can provide services to the user that are user-specific (e.g., covered by the user's insurance policy).
    Type: Grant
    Filed: December 27, 2018
    Date of Patent: May 4, 2021
    Assignee: United Services Automobile Association (USAA)
    Inventor: Charles Lee Oakes
  • Patent number: 10996918
    Abstract: Methods, systems and computer program products are provided for aggregating a active speaker channels, receiving, through an input interface, a selection of a solo speaker channel representing one of the plurality of speaker channels and setting the audio level of any one of the solo speaker channel and at least one non-solo speaker channel, or a combination of both the solo speaker channel and the at least one non-solo speaker channel.
    Type: Grant
    Filed: April 27, 2016
    Date of Patent: May 4, 2021
    Assignee: IPC Systems, Inc.
    Inventors: Brett R. Berkowitz, Stephen J. Minutillo, James J. Riccio
  • Patent number: 10990348
    Abstract: The present application discloses a detection method and a detection device for the audio signal, the detection method comprising one or multiple times of audio detection, the audio signal is a SPDIF signal, and each time of the audio detection comprises: a statistical sampling step, sampling the SPDIF signal based on Biphase Mark Code, and counting according to the sampled data to obtain the number of state changes or the number of state unchanges of the SPDIF signal; and a determination step, determining whether the SPDIF signal is a muted SPDIF signal according to whether the number of state changes or the number of state unchanges of the SPDIF signal is within a predetermined range. The purpose of this application is at least to achieve the music detection function of the audio signal without performing full signal decoding on the SPDIF signal.
    Type: Grant
    Filed: June 5, 2020
    Date of Patent: April 27, 2021
    Assignee: TYMPHANY ACOUSTIC TECHNOLOGY LIMITED
    Inventors: Dmitry Abdulov, Hing Lung Sung, Alexey Abdulov
  • Patent number: 10992812
    Abstract: Method, system and program product, comprising obtaining agent performance data; ranking, agents based the agent performance data; dividing agents into agent performance ranges; partitioning callers based on criteria into a set of partitions; determining for each partition an outcome value for a first agent performance range and a second agent performance range; calculating for the partitions a respective outcome value difference indicator based on the outcome value for the first agent performance range and the outcome value for the second agent performance range for the partition; matching a respective agent to a respective caller in one of the partitions, based on the outcome value difference indicators for the partitions.
    Type: Grant
    Filed: May 26, 2020
    Date of Patent: April 27, 2021
    Assignee: Afiniti, Ltd.
    Inventors: S. James P. Spottiswoode, Zia Chishti
  • Patent number: 10993030
    Abstract: A head-worn audio system includes a support frame, a first contact element configured to contact a first portion of a head of a user, a first actuator coupled to the support frame and configured to move the first contact element, a first sensor configured to generate a first sensor signal indicating a first state of the first contact element and a second sensor signal indicating a second state of the first contact element, and a processor. The processor is communicatively coupled to the first actuator and the first sensor and is configured to cause the first actuator to move the first contact element from a first position that corresponds to the first state to a second position that corresponds to the second state, wherein, in the second state, the first contact element is in contact with the head of the user.
    Type: Grant
    Filed: July 24, 2018
    Date of Patent: April 27, 2021
    Assignee: Harman International Industries, Incorporated
    Inventors: Adam Boulanger, Joseph Verbeke, Stefan Marti, Davide Di Censo
  • Patent number: 10986445
    Abstract: A method for calculating excursion of a diaphragm of a speaker, which includes: calculating a DC resistance based on a feedback signal of the speaker; calculating an impedance based on the feedback signal and the DC resistance; calculating a transfer function between a signal and a velocity of the diaphragm of the speaker based on the DC resistance, the impedance, and a force factor; and calculating the excursion of the diaphragm of the speaker based on an input signal and the transfer function.
    Type: Grant
    Filed: July 21, 2020
    Date of Patent: April 20, 2021
    Assignee: REALTEK SEMICONDUCTOR CORPORATION
    Inventors: Tse-En Lin, Chung-Shih Chu, Wei-Chung Ting, Tien-Chiu Hung