Abstract: An electrodynamic actuator for a speaker or an electrodynamic acoustic transducer in general is disclosed, which comprises at least one voice coil, a magnet system and an arm arrangement of a plurality of arms connecting the at least one voice coil and the magnet system or at least a movable part thereof so that a relative movement between these parts is allowed. The arms are made of a metal core, which at least partly is coated with a coating structure having at least one coating metal layer consisting of a different material than the metal core.

Abstract: An example operation may include one or more of receiving, via a telephone network, a Voice over IP (VOIP) call from a network device, detecting a disturbance value from a tag that has been added to a VOIP message of the VOIP call, determining an answer priority of the VOIP call based on the disturbance value, and processing the VOIP call based on the determined answer priority.

Abstract: The present disclosure describes thermal mitigation for an electronic speaker device and associated systems and methods. The thermal mitigation includes monitoring several thermal zones to determine or estimate thermal conditions in corresponding parts of the electronic speaker device. The thermal zones may include a System-on-Chip (SoC) integrated circuit (IC) component, audio components including power-dissipating IC components, and a temperature of an exterior surface of a housing component of the electronic speaker device. To mitigate thermal runaway, different throttling schemes may be triggered based on the thermal zones exceeding certain thermal limits. The throttling schemes may include reducing the amount of power supplied to the SoC, reducing audio power of the audio components to a lower wattage, or manipulating SoC cores such as by disabling one or more of the cores or adjusting utilization of the SoC cores.

Abstract: A double-sided vibrating speaker includes a magnet member, a first vibration member and a second vibration member. The magnet member has a main magnetic unit, a first magnetic unit and a second magnetic unit, the main magnetic unit has a main magnetic plate and two side magnetic plates, the main magnetic plate has air vents, each the side magnetic plate is provided on two sides of the main magnetic plate, the main magnetic unit forms an H-shape. The first vibration member is disposed on one surface of the magnet member, the second vibration member is disposed on another surface of the magnet member.

Abstract: Provided is an electronic apparatus including a display, a frame supporting the display, and at least one actuator disposed at a rear side of the frame, the display vibrates based on driving of the at least one actuator to emit an acoustic signal to an outside, the frame includes a first portion and the and a second portion surrounding at least a part of the first portion, and the first portion and the second portion are formed of different materials. Various other embodiments are possible.

Abstract: A method of provisioning a mobile communication device with an eSIM profile. The method comprises receiving an indication by an application executing on a computer system that a subscriber associated with a mobile communication device provisioned with a first eSIM profile associated with a first network is traveling to a second network, maintaining a pool of eSIM profiles associated with the second network by the application, designating a second eSIM profile that is one of the eSIM profiles in the pool as allocated by the application, sending a copy of the second eSIM profile to the mobile communication device, receiving an indication by the application that the mobile communication device has deactivated the second eSIM profile, and, after receiving the indication that the mobile communication device has deactivated the second eSIM profile, designating the second eSIM profile in the pool as unallocated by the application.

Abstract: A method and system matching contact center agents and back office staff with a customer inquiry. Exemplary systems include an expert term extraction engine, a customer term extraction engine, and a matching engine to compare customer request terms to the expert terms from the customer term extraction engine. The comparison determines whether there is a match or potential match between the customer request terms and the stored expert terms. An exemplary system may also include a timer that communicates with one or more communication servers. Back office staff may assist contact center agents when one or more conditions are met, such as when a customer wait time exceeds a predetermined period or when there is no match or potential match between the customer request terms and the stored expert terms for contact center agents.

Abstract: A computing device is described that accepts, a telephone call, from another device, initiated by a caller. Prior to establishing a telephone user interface that receives spoken input from the user and outputs spoken audio from the caller, the computing device executes a call screening service that outputs an audio user interface, to the other device and as part of the telephone call. The audio user interface interrogates the caller for additional information including a purpose of the telephone call, which allows the user to have more context of the telephone call before deciding whether to accept the call or hang up. The computing device outputs a graphical user interface associated with telephone call. The graphical user interface includes an indication of the additional information obtained via the audio user interface that interrogates the caller.

Abstract: A mobile application for a wireless handheld computing device, such as a smartphone, is disclosed in combination with a communication link establishment and management system. Systems and methods are disclosed for calling desired contacts using a smartphone that can take advantage of the power and efficiency of agent-assisted dialing provided by the communication link establishment and management system. The systems and methods automatically integrate with a customer relationship management (CRM) system connected to the communication link establishment and management system.

Abstract: Disclosed is a method and a hearing device for audio transmission. The hearing device is configured to be worn by a user. The hearing device comprises a first earphone comprising a first speaker. The hearing device comprises a second earphone comprising a second speaker. The hearing device comprises a virtual sound processing unit connected to the first earphone and the second earphone. The virtual sound processing unit is configured for receiving and processing an audio sound signal for generating a virtual audio sound signal. The virtual audio sound signal is forwarded to the first and second speakers, where the virtual audio sound appears to the user as audio sound coming from two virtual speakers in front of the user. The hearing device further comprises a first primary microphone for capturing surrounding sounds to provide a first surrounding sound signal based on a first primary input signal from the first primary microphone.

Abstract: A hearing assistance device, including a housing, a receiver, and a cable, is provided. The housing has an ear hook and a first contour arc. The cable faces the ear hook, penetrates the housing, and connects to a receiver.

Abstract: A micro-electro mechanical device includes a casing, a vibration sensor, a vibration membrane assembly, and a micro-electro mechanical microphone. The casing has a sound-receiving hole, and the vibration sensor is disposed in the casing. The vibration membrane assembly is disposed in the casing and corresponds to the vibration sensor. The micro-electro mechanical microphone is disposed in the casing and corresponds to the sound-receiving hole, and a back cavity of the micro-electro mechanical microphone is formed in the casing. The back cavity at least partially overlaps with areas corresponding to a vertical projection of the vibration membrane assembly.

Abstract: A method for handling contact center teleservices in voice and/or data through a plurality of mobile devices, such as smartphones, is disclosed. The invention is directed to a novel concept named “Event” in which any interaction between a customer and a call center platform via voice or data is uniquely identified. This concept introduces a functionality into the Cloud-Implemented Intelligent ACD making it able to identify each call or contact with a “tag” that is later used to manage all possible future interactions between the customers and the agents by linking them under the Agent Mobile Platform, while adding the capability to maintain open the communication originally established between a customer and an agent in the case of any communication interruption, either involuntary or voluntary, thus making the C-I IACD able to route the contact once the communication is reestablished or when the customer calls the contact center platform back again.

Abstract: A method assists in playing sound of a graphical representation for an electronic communication between a first person with a first portable electronic device (PED) to a second person with a second PED. The method displays a first visual indication that when selected plays the sound of the graphical representation in stereo or mono sound and a second visual indication that when selected plays the sound of the graphical representation in binaural sound.

Abstract: Some disclosed systems and methods include assigning channel streams to satellite playback devices, delaying initial transmission of surround sound content to satellite playback devices to accumulate audio samples for transmission in individual frames of surround sound content, and taking advantage of configured playback delays for different channels of surround sound content to prioritize transmission of channels of surround sound content having shorter configured playback delays over transmission of channels of surround sound content having longer configured playback delays.

Abstract: A biodegradable microphone has a housing fabricated from a biodegradable ferromagnetic filament. The ferromagnetic filament is based on a biodegradable polymer having embedded magnetic materials. The housing has a body portion, an open first end and an opposite second end having a central opening. A permanent magnet is removably lodged within the central opening. The ferromagnetic filament and the magnet cooperate to produce a magnetic field within the housing interior. A biodegradable diaphragm is joined to the open first end of the housing. The diaphragm has an interior side facing the housing interior. A biodegradable coil is joined to the interior side and extends downward into the housing interior and is in proximity to the permanent magnet. Vibrations of the diaphragm cause a reciprocating motion of the coil within the magnetic field thereby inducing an electrical current in the coil.

Abstract: In at least one embodiment, a multi-stage sound and vibration sensor is provided. The multi-stage sound and vibration sensor includes a housing, a first piezo-diaphragm and a second piezo diaphragm. The first piezo-diaphragm and the second piezo-diaphragm are positioned in the housing to detect an input signal including audio or vibrations. The first piezo-diaphragm and the second piezo-diaphragm provide a first resonance frequency and a second resonance frequency in response to detecting the audio or the vibrations.

Abstract: A schematic block diagram of an audio encoder for encoding a multichannel audio signal is shown. The audio encoder includes a linear prediction domain encoder, a frequency domain encoder, and a controller for switching between the linear prediction domain encoder and the frequency domain encoder. The controller is configured such that a portion of the multichannel signal is represented either by an encoded frame of the linear prediction domain encoder or by an encoded frame of the frequency domain encoder. The linear prediction domain encoder includes a downmixer for downmixing the multichannel signal to obtain a downmixed signal. The linear prediction domain encoder further includes a linear prediction domain core encoder for encoding the downmix signal and furthermore, the linear prediction domain encoder includes a first joint multichannel encoder for generating first multichannel information from the multichannel signal.

Abstract: A method, computer system, and a computer program product for automated urgency detection is provided. The present invention may include capturing at least one caller parameter. The present invention may include determining whether an incoming call is urgent. The present invention may include conveying a determined urgency to a receiver of the incoming call.

Abstract: Multiple aspects of systems and methods for voice control and related features and functionality for various embodiments of media playback devices, networked microphone devices, microphone-equipped media playback devices, and speaker-equipped networked microphone devices are disclosed and described herein, including but not limited to designating and managing default networked devices, audio response playback, room-corrected voice detection, content mixing, music service selection, metadata exchange between networked playback systems and networked microphone systems, handling loss of pairing between networked devices, actions based on user identification, and other voice control of networked devices.