Abstract: Embodiments disclosed herein include headphone devices with spatially diverse antennas employing multiple operational modes and antenna switching policies. The headphone device may identify a current mode of operation and wirelessly communicate with at least one external device based at least in part on the current mode of operation. Further, operating in a first mode of operation, the headphone device may cause switching circuitry to selectively couple a first antenna to the common port in accordance with a first antenna switching policy. While operating in the second mode of operation, the headphone device may cause circuitry to selectively couple a second antenna to the common port in accordance with a second antenna switching policy that is different from the first antenna switching policy.

Abstract: Example status prompt multimedia playing methods and apparatus are described. One example method includes receiving a first multimedia request by a status prompt application server, where the first multimedia request includes a non-idle identifier and is sent by a TAS. The status prompt application server sends a first multimedia response including a status prompt multimedia session description protocol (SDP) to the TAS, and receives a first multimedia acknowledgement message that includes a calling-side multimedia SDP and that is sent by the TAS. In this way, the status prompt application server obtains the calling-side multimedia SDP, and implements negotiation and acknowledgement of multimedia capability sets between the status prompt application server and a calling terminal device. The status prompt application server can play corresponding status prompt multimedia for the calling terminal device based on different non-idle identifiers.

Abstract: An example loudspeaker arrangement includes a seat configured to support a listener sitting in the seat so that a head of the listener is in a listening position; and a loudspeaker array secured to the seat and disposed in a position in front of a backrest of the seat and to the side of the head when the head is in the listening position. The loudspeaker array includes at least one loudspeaker and has a main broadcasting axis representative of a main broadcasting direction, the main broadcasting direction of the loudspeaker array pointing to the head.

Abstract: The invention concerns a query response device comprising: an input adapted to receive user queries; a memory (106) adapted to store one or more routing rules; one or more live agent engines (116) configured to support interactions with one or more live agents; one or more virtual assistant engines (120) configured to support interactions with one or more virtual assistants instantiated by an artificial intelligence module (103); and a routing module (104) coupled to said live agent engines and to said virtual assistant engines, the routing module comprising a processing device configured: to select, based on content of at least a first user message from a first user relating to a first user query and on said one or more routing rules, a first of said live agent engines or a first of said virtual assistant engines; and to route one or more further user messages relating to the first user query to the selected engine.

Abstract: An interactive and automated training system, including a training portal having a training database, a training material creating module including a recorder and a dialogue identifier, a training and practicing module for training and practicing interactively with a trainee user, and a testing module for providing test case scenarios and grading a performance level of the trainee user. The recorder records real time interaction between an employee and a customer. The dialogue identifier differentiates the real time interaction into an employee dialogue and a customer dialogue, and provides indexing of subparts of the real time interaction. The training material creating module stores the real time interaction into the training database along with indexing data of the subparts of the real time interaction. The training material creating module categorizes a plurality of real time interactions stored in the training database into a plurality of training scenarios.

Abstract: Methods, systems and computer program products are provided for aggregating active speaker channels, receiving, through an input interface, a selection of a solo speaker channel representing one of the plurality of speaker channels and setting the audio level of any one of the solo speaker channel and at least one non-solo speaker channel, or a combination of both the solo speaker channel and the at least one non-solo speaker channel.

Abstract: An example embodiment may involve determining that a client device (such as a smartphone, tablet, or in-automobile audio device) is in an automobile and that the client device has access to a playlist of audio content. Possibly based on the client device being in the automobile and having access to the playlist of audio content, the client device may request a stream of the audio content. As a consequence of making the request, the client device may receive the stream of the audio content and begin audible playout of the audio content.

Abstract: The piezoelectric microphone chip includes a single thin plate, a diaphragm support structure that is provided on one surface of the thin plate and includes an outer edge support portion that supports an outer edge of the thin plate and a separation support portion that separates the thin plate into a plurality of diaphragms in association with the outer edge support portion, a single or a plurality of piezoelectric conversion portions formed by laminating a first electrode, a piezoelectric film, and a second electrode sequentially from a diaphragm side on each of the diaphragms, and a signal detection circuit that detects outputs from the piezoelectric conversion portions provided on the plurality of diaphragms, and a relationship among a thickness t1 of the outer edge support portion, a thickness t2 of the separation support portion, and a thickness td of the thin plate 10 is set to 13.3×td<t2<t1?20 ?m.

Abstract: A method of provisioning a mobile communication device with an eSIM profile. The method comprises receiving an indication by an application executing on a computer system that a subscriber associated with a mobile communication device provisioned with a first eSIM profile associated with a first network is traveling to a second network, maintaining a pool of eSIM profiles associated with the second network by the application, designating a second eSIM profile that is one of the eSIM profiles in the pool as allocated by the application, sending a copy of the second eSIM profile to the mobile communication device, receiving an indication by the application that the mobile communication device has deactivated the second eSIM profile, and, after receiving the indication that the mobile communication device has deactivated the second eSIM profile, designating the second eSIM profile in the pool as unallocated by the application.

Abstract: Disclosed herein are methods and apparatus for a key system module which enables a presentable key system on devices provisioned with softphone and embedded voice applications. A method includes provisioning a key system module for operation with the softphone to enable the key system, establishing, by the softphone application using a service provider Internet Protocol (IP) telephony server, a non-shared line association with the key system, establishing, by the softphone application using the service provider IP telephony server, associations with key lines in the key system, receiving, from the service provider IP telephony server, key line statuses, generating, by the key system module, a key line user interface based on at least the statuses of the key lines, and presenting, by the softphone application and the key system module on a device associated with the softphone client, the key line user interface with the key lines in the key system.

Abstract: Systems and methods are described that enable an incoming communication requesting a real-time (e.g., voice, voice-video, etc.) communication and selectively allowing the called communication device to auto-answer the communication. The selective answering may be rule and/or attribute based and depend, entirely or in part, on presence data of a user associated with the called communication device. Auto-answering may be further configured to auto-answer all or less than all of the communication media types (e.g., only auto-answer an audio-video call with audio). Additionally, or alternatively, rules may be combined, overridden, conditionally implemented, or otherwise combined or structured relative to other rules for auto-answering an incoming communication.

Abstract: A conferencing device receives an indication that a mobile device is in proximity to the conferencing device. The conferencing device receives information, directly from the mobile device, that indicates that the conferencing device is to establish or join a communication session with one or more communication endpoints. The information that indicates that the first conferencing device is to establish or join the communication session with the one or more communication endpoints is based on information that is personal to a user of the mobile device. Once the communication session is established, the conferencing device communicates with the one or more communication endpoints in the communication session. In an alternative embodiment, a printer/scanner can be managed based on personal information received directly from the mobile device.

Abstract: Predictive mapping technology is used to route a telephone call from a user to a customer service representative. The disclosed technology can use any one or more of the following factors to map a telephone call from a user to a customer service representative: (1) a sentiment score based on a topic of conversation; (2) an experience score of the customer service representative with a topic of conversation; and (3) a performance score of the customer service representative in managing a topic of conversation.

Abstract: A system and method of adjusting an audio output in one location so that its propagation into another location is reduced. As a first device in a first location generates sound, a second device in a second location detects the propagated sound. The first device then adjusts its output based on the detected sound.

Abstract: A central routing function (CRF) platform. The CRF platform comprises a processor, a memory that stores prioritized call route lists, and an application stored in the memory. When executed by the processor the application receives a request for a prioritized call route list from a network element, where the request comprises an indication of a location of a call originator of a call and a destination telephone number, determines a call type of the call, selects a prioritized call route list associated with the destination telephone number from the non-transitory memory based on the call type, determines that a percent allocation rule applies to the call, based on the percent allocation rule, removes the first priority call route from the selected prioritized call route list to make an adapted prioritized call route list, and sends the adapted prioritized call route list to the network element.

Abstract: An enhancement method for learning is defined by a combination of intelligent application acoustic signals and filters to enhance learning. Data from a training database can be used to modify the enhancement to a pre-recorded audio presentation portion of the learning materials. The method preferably optimizes the learning materials based on the profile of the learner and includes audio or video enhancements to improve retention of the learning material.

Abstract: A system and method configured to generate a simulated caller dialog including a caller intended issue for a scenario for testing a customer service representative (CSR). A simulated caller dialog is presented to the CSR and a CSR response to the simulated caller dialog is received and includes a CSR interpretation of the caller intended issue to the simulated caller dialog. An understanding determination result based on an intent determination recognition score is generated by an intent determination recognition model is generated in response to a comparison of the CSR interpretation of the caller intended issue matching the caller intended issue in the simulated caller dialog. A CSR score is generated for the scenario based on the understanding determination result. The CSR score is recorded to a database.

Abstract: A loudspeaker is provided with a motor assembly having at least one planar coil and first and second magnets magnetized in a magnetized direction perpendicular to direction of coil movement and perpendicular to a central axis of radiation of the loudspeaker. Ferrofluid is disposed between a diaphragm and the first and second magnets. Third and fourth magnets are disposed outside the first and second magnets and are magnetized in a direction parallel to the direction of coil movement and perpendicular to the magnetized direction of the first and second speakers.

Abstract: A terminal apparatus includes the following. A mounting unit can be mounted with two memory media each storing setting information regarding a communication path of data communication. A communicator performs data communication through a communication path according to the setting information of one of the two memory media. A processor is configured to perform the following processes. A first selecting process selects a first memory medium in which first setting information is stored when the following conditions are satisfied, wherein the conditions are that an application program being executed is a specific application program registered in advance and that a connection destination of data communication started by the application program being executed is a specific connection destination registered in advance. A second selecting process selects a second memory medium in which second setting information is stored when the above conditions are not satisfied.

Abstract: Apparatuses and methods concerning providing a data-communications virtual assistant are disclosed. As an example, one apparatus includes a data-communications server. The data-communications server is configured to process user-data-communications between a client station and another station participating in data-communications via the data-communications services where the client station is associated with one client entity. The server is also configured to identify a context for each respective user-data-communication between the client station and the participating station, where the context data corresponds to at least one communications-specific characteristic associated with the user-data-communications, and to retrieve structured and unstructured data relating to previous data-communications provided by the data-communications server.