Abstract: Apparatuses and methods concerning providing a data-communications virtual assistant are disclosed. As an example, one apparatus includes a data-communications server. The data-communications server is configured to process user-data-communications between a client station and another station participating in data-communications via the data-communications services where the client station is associated with one client entity. The server is also configured to identify a context for each respective user-data-communication between the client station and the participating station, where the context data corresponds to at least one communications-specific characteristic associated with the user-data-communications, and to retrieve structured and unstructured data relating to previous data-communications provided by the data-communications server.

Abstract: A micro speaker with amplitude stability, includes a vibrating diaphragm unit, a magnetic unit which is disposed below the vibrating diaphragm unit, and a circuit unit which is disposed between the vibrating diaphragm unit and the magnetic unit. The vibrating diaphragm unit includes a diaphragm which is connected with a voice coil; whereas the diaphragm and the voice coil are connected electrically by an upper fixing arm on the vibrating diaphragm unit, and a pair of flexible circuit board disposed in the circuit unit. The circuit unit also includes plural lower fixing arms to connect and support the flexible circuit boards. Therefore, when an external power source energizes the circuit unit, the voice coil can drive the diaphragm to generate a stable amplitude along the height of the magnetic element, through the upper fixing arm and the lower fixing arms.

Abstract: Systems and methods for setting up a telephony communication include an operating system of a user telephony device diverting a call setup request made via a native dialer of the user telephony device to a telephony software application on the user telephony device. The telephony software application then sets up the requested telephony communication using a telephony communication application programming interface (API).

Abstract: Disclosed in the present invention is a VoLTE-based voice call method. The method comprises: a calling terminal determining whether a VoLTE call mode is activated: if so, the calling terminal generating a call request, the call request comprising contact card information of the calling terminal; and the calling terminal sending the call request to the called terminal, so as to enable the called terminal to acquire the contact card information of the calling terminal from the call request. The present invention can facilitate users to exchange contact card information.

Abstract: Provided is a bone conduction earphone that includes a main body, and a bone conduction speaker and a passive radiator that are mounted on the main body. The passive radiator is connected to the bone conduction speaker through a connecting rod. When vibrating by being excited by an audio signal, the bone conduction speaker drives the passive radiator to vibrate synchronously through the connecting rod. The passive radiator and the bone conduction speaker cooperate with each other to form a multi-vibration system, thereby effectively enhancing the quality of vibration, improving the effect of sound field radiation, and improving the frequency response, especially remedying the deficiencies in low-frequency response.

Abstract: An audio system can be configured to generate an audio heatmap for the audio emission potential profiles for one or more speakers, in specific or arbitrary locations. The audio heatmap maybe based on speaker location and orientation, speaker acoustic properties, and optionally environmental properties. The audio heatmap often shows areas of low sound density when there are few speakers, and areas of high sound density when there are a lot of speakers. An audio system may be configured to normalize audio signals for a set of speakers that cooperatively emit sound to render an audio object in a defined audio object location. The audio signals for each speaker can be normalized to ensure accurate rendering of the audio object without volume spikes or dropout.

Abstract: Implementations described herein relate to methods, systems, and computer-readable media to label incoming phone calls. A method to label an incoming phone call includes detecting the incoming phone call associated with a caller identifier (ID), determining a location associated with the call, and analyzing a call header of the call to determine one or more call characteristics. The method further includes determining, based on the location and the call characteristics, if the location is spoofed and determining, based on the caller ID and the call characteristics, if an access network associated with the call is spoofed. The method further includes applying a trained machine learning model to determine whether the call is a robocall. The method further includes assigning a label to the call that indicates whether the call is a spoofed call or is the robocall and sending the label to a callee device associated with the call.

Abstract: The present invention provides a duct structure of an earphone speaker unit comprising: a diaphragm; a speaker module located at a back of the diaphragm, comprising an acoustic coil, a magnet, and a yoke, and generating sound of the diaphragm, and a frame member surrounding the yoke, wherein the frame member forms a donut-shaped duct space along circumference of the yoke, and wherein the frame member comprises: an inflow hole formed to enable sound generated from the speaker module to flow into the duct space; an outflow hole formed to enable sound inside the duct space to flow out to the outside; a partition wall blocking a path of sound in a vertical direction inside the duct space; a tuning hole formed to penetrate through the partition wall; and a mesh member installed to block the tuning hole, thereby enabling acoustic tuning.

Abstract: A computer-implemented method related to routing incoming interactions of contact centers. The method may include: receiving initial data identifying a first incoming interaction that includes information disclosing at least an intent of the first incoming interaction; and performing a first subprocess to generate a personalized routing profile tailored to facilitate routing the first incoming interaction in accordance with preferences of a first customer. The first subprocess may include: accessing data from a database, the database including at least a first customer profile storing data relating to the first customer; based on the accessed data and the intent of the first incoming interaction, determining preferred agent characteristics data of the first customer for the first incoming interaction; and generating the personalized routing profile so to include the preferred agent characteristics data of the first customer.

Abstract: A recognition analysis processing unit (20) analyzes call voice information about a call between terminals, which are in a communicating state, specifies a language used in the call voice information, and stores the language as language information.

Abstract: Embodiments of the disclosure provide a method of processing messages received in an asynchronous communication system. In some embodiments, the method includes analyzing interactions on a digital communication channel, determining that the interactions have paused for an amount of time, analyzing content of the interactions to determine an estimate of the amount of time, updating a state of the agent to release the agent for the estimated amount of time, and setting a timer that will automatically change the state of the agent back to an occupied state for the interactions at a future time that aligns with an expiration of the timer.

Abstract: A computerized method of routing customer interactions (call and chats) includes the following steps performed by a server computing device: creating a database with a document for every agent with a set of attributes identifying the types of customer interactions they service, receiving a set of call attributes associated with an incoming call; formulating a query of the call attributes against all agent profiles and returning a matching score for all available agents using Elastic Search; and routing the incoming call to a target agent with the highest score in the set of available agents, if there is at least one available agent; or a customer waiting queue, if there is no suitable agent achieving at least a minimum score.

Abstract: A processing system deployed in a telecommunication network may obtain data records including data associated with subscribers, cluster the subscribers into a plurality of clusters in accordance with the data, identify a first set of subscribers enrolled in automated clearing house (ACH) payment agreements, and identify a second set of subscribers not enrolled in ACH payment agreements, calculate distance measures for the second set of subscribers, where for each respective subscriber of the second set of subscribers, the distance measures include a respective distance measure of the respective subscriber to a feature centroid for a subset of the first set of subscribers in a same cluster as the respective subscriber, select a subset of the second set of subscribers based upon the plurality of distance measures for receiving an offer in an ACH payment agreement, and present communications to the subset of the second set of subscribers with the offer.

Abstract: An electronic communication method and system are disclosed. Exemplary methods include rating agent soft skills using an artificial intelligence (AI) module that continuously evaluates these skills, based on artifacts available from previous interactions with customers. The artifacts can be the voice recordings, chat transcripts, as well as Key Performance Indicators (KPIs) used for reporting. Once agents are rated, targeted soft skill-based routing is implemented for high priority calls or calls that are detected by a sentiment analyzer as requiring special attention. For training purposes, the system can be configured to route calls to agents with lower soft skills ratings during off hours. Completed calls may be used as further feedback to the AI module and the soft skill ratings acquired by the AI module may be added to an existing “hard skills” dataset for contact center call routing, to assist with continuous learning of soft skills as well as agent and supervisor training.

Abstract: An electronic device according to various embodiments of the disclosure includes: a housing including a plurality of acoustic holes; an enclosure mounted in the housing; at least one heating element disposed in the enclosure; a heat dissipation structure disposed on the heating element to transfer heat generated from the heating element; and a heat dissipation duct disposed at least partially on the heat dissipation structure to provide a path for transferring the heat transferred from the heat dissipation structure to the outside through the acoustic holes. The heat dissipation structure may include: at least one first heat transfer member coupled to the one heating element; and a second heat transfer member disposed at least partially on the first heat transfer member to transfer, to the heat dissipation duct, heat transferred from the first heat transfer member.

Abstract: The present invention relates to a speaker box (1) having a speaker housing (2) and a speaker (3). The speaker (3) has a speaker chassis (4) having a flange ring (5) on the front side (6) of the speaker (3), and a magnet head (8) on the rear side (7), opposite the flange ring (5), of the speaker (3). The speaker (3) is attached, by way of its flange ring (5), to a metal plate (9) that at least partly covers the speaker housing (2) at the front. For simpler and more effective self-cooling, a section connected to the flange ring (5) and made from metal projects into the speaker housing (2) and forms a channel wall (10) of an air channel (11).

Abstract: Exemplary multipath digital microphone described herein can comprise exemplary embodiments of adaptive ADC range multipath digital microphones, which allow low power to be achieved for amplifiers or gain stages, as well as for exemplary adaptive ADCs in exemplary multipath digital microphone arrangements described herein, while still providing a high DR digital microphone systems. Further non-limiting embodiments can comprise an exemplary glitch removal component configured to minimize audible artifacts associated with the change in the gain of the exemplary adaptive ADCs.

Abstract: This disclosure describes management of a contact center executing in a service provider network. The management may be performed by using one or more trained deep learning/machine learning (ML) models. The ML models may be trained using metrics and data gathered from the various services and systems in the service provider network used to implement the contact center. The trained models may be used for forecasting staffing needs, e.g., agents, for the contact center, scheduling agents, detecting anomalies with regard to customer traffic, e.g., received communications from customers, at the contact center, adherence of agents to the scheduling, and dynamically routing of received communications to appropriate agents (e.g., based on skills of the agent and other factors) for handling of the communications.

Abstract: Signal energy in auditory sub-bands of an input audio signal is determined. Sound pressure level, SPL, in those sub-bands is then determined, based on the signal energy and based on sound output sensitivity of the against-the-ear audio device. In one instance, at least first and second gain lookup tables are determined based on a hearing profile of a user of the against-the-ear audio device. Sub-band gains that are to be applied to the input audio signal are determined based on the determined SPL. When the input audio signal is for example telephony the sub-band gains are computed using the first gain lookup table, and when the input audio signal is for example media the sub-band gains are computed using the second gain lookup table. Other aspects are also described and claimed.

Abstract: An acoustic reflector and an acoustic electronics device are disclosed. The acoustic reflector is for being used inside an enclosure of an acoustic electronics device, which is made of thermal conductive material and functions as a heat sink. The acoustic electronics device comprises such an acoustic reflector.