Abstract: A handheld portable electronic device (HPED) designates a sound localization point (SLP) for binaural sound. A digital signal processor (DSP) processes the sound with head-related transfer functions (HRTFs) to generate the binaural sound. A wearable electronic device (WED) displays a sphere that includes the SLP.

Abstract: A system is provided for limiting distortion of an audio speaker. The system includes a first lowpass filter circuitry that is configured to receive a system input signal and generate a first lowpass filtered output signal. The system also includes a first limiter circuitry that is configured to limit the first lowpass filtered output signal. Limiting the first low pass filtered output signal includes reducing an amplitude of the first lowpass filtered output signal below a first predetermined threshold value, thereby to generate a first limited output signal. A second lowpass filter circuitry is configured to receive the first limited output signal and to generate a second lowpass filtered output signal.

Abstract: This disclosure describes, in part, techniques for establishing network-based data communications (e.g., voice calls, video calls, etc.) between a user device of a user and a remote device of another user, and transitioning the data communications to a different user device of the user based on various types of information. In some examples, the user devices may be located in one or more environments of the user, and the data communications may be transitioned between the user devices based, at least in part, on a location of the user in the environment(s) relative to the multiple devices. For instance, if a user device is performing data communications with the remote device, but it is determined that the user has moved into a closer proximity to another user device, the performance of the data communications may be transitioned to the other user device to which the user is in closer proximity.

Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, relating to synthetic call initiation. In some implementations, a method includes receiving, by a call triggering module of a call initiating system for placing calls and conducing conversations between a bot of the call initiating system and human callee during the calls, data indicating a first event, determining, by the call triggering module and using the data indicating the first event, that the first event is a trigger event that triggers a workflow for the call initiating system that begins with initiating a phone call, selecting, based on the determined trigger event, a particular workflow, and in response to the selecting, initiating a phone call to a callee specified by the particular workflow.

Abstract: A portable audio input/output device may include an assembly enclosure that contains electrical and mechanical components of the device. A substantially cylindrical frame may encircle the assembly enclosure and may be surrounded by a tube of seamless material. A top end of the tube of seamless material may fold over a top end of the substantially cylindrical frame, and a bottom end of the tube of seamless material may fold over a bottom end of the substantially cylindrical frame. A cover assembly may couple to a top end of the assembly enclosure and secure the top end of the seamless fabric. A charging foot may be coupled to a bottom end of the assembly enclosure and secure the bottom end of the seamless fabric.

Abstract: An apparatus which allows smooth conversation with improved sound quality to be performed independently of the magnitude of noise or the like in a vehicle. A transmission system is provided, which transmits a sound signal from a first microphone provided corresponding to a first position to a speaker provided corresponding to a second position. A transmission apparatus, a transmission method, and a program include: an evaluating unit which evaluates at least one of a level of a direct sound transmitted from the first position to the second position without intervention of the first microphone and the speaker, a noise level, and an operating state of a noise source; and a delay setting unit which sets a transmission delay from the first microphone to the speaker based on an evaluation result of the evaluating unit.

Abstract: An intelligent transcription and automated record generation system and method are provided in which a record identification module can identify a record in a customer relationship management (CRM) database that is relevant to a call, and a voice recognition and transcription engine can process audio information from the call and transcribe voice data from the call to generate transcribed voice data. The calling party can be one or more of a caller who is making a call and a callee that is receiving the call. A record updater module can then automatically modify the record to include at least part of the transcribed voice data, and automatically add the modified record to the CRM database.

Abstract: Aspects of the subject disclosure may include an artificial intelligence method of routing customer service interactions which begins with an analysis of a body of historical interactions with customers. By monitoring an interaction between a user and an agent, the user's issue may be determined and a potential resolution resource may be identified. By monitoring an exchange between the user and the resource, the analysis may be updated. Other embodiments are disclosed.

Abstract: Systems and methods for managing a call between a contact, a conversation bot, and a human agent are disclosed. The method selects a conversation bot associated with a particular human agent from multiple conversation bots that are each associated with a different human agent. Each conversation bot can be a model trained using conversation data recorded during conversations conducted by the particular human agent with which it is associated. The method connects an audio call with a human contact, and generates audio during the call based upon a voice of the particular human agent. The method determines that a transition criterion is satisfied, and selects a selected human agent from amongst a plurality of available human agents. When the transition criterion is satisfied, the method enables a selected human agent to participate on the call, and continues the call between the selected human agent and the human contact.

Abstract: A modular speaker system comprises a first speaker module; at least one second speaker module in communication with the first speaker module; and a controller that receives an instruction to selectively activate, reactivate, or inactivate the at least one second speaker module with respect to the first speaker module.

Abstract: A sound producing apparatus is provided. The sound producing apparatus includes a sound producing device disposed at a sound producing location and configured to produce a plurality of air pulses according to a driving signal; a driving circuit, receiving an input audio signal and a channel-shaping signal and configured to generate the driving signal according to the input audio signal and the channel-shaping signal, wherein the channel-shaping signal is related to a channel impulse response of a channel between the sound producing location and a sound constructing location; a signal processing circuit, configured to generate the channel-shaping signal according to the channel impulse response.

Abstract: Verifying caller identification information is described. A query to verify a first communications connection associated with an observed caller ID is received. Using a second communications channel, a message to a device associated with the observed caller ID is transmitted. A response to the message is received. The message is evaluated to perform a security determination. The security determination is provided as output.

Abstract: This disclosure describes techniques for authenticating a person that seeks to engage in a voice call session with a call center agent, an interactive voice response system, or other system. In one example, this disclosure describes a method that includes storing information associating an authorized device with an account; receiving, over a network and from a device operated by a user, authentication credentials for the user; determining, based on the authentication credentials, that the user is authorized to access the account; receiving, over the network and from the device operated by the user, a request to engage in a voice conversation; responsive to receiving the request, accessing the phone number associated with the authorized device; and initiating a voice call session by placing a call, over the network, to the phone number associated with the authorized device.

Abstract: The present invention relates to a telephone call processing system and a method of processing telephone calls, and in particular to systems and methods that facilitate secure transmission and accurate identification of sensitive information spoken during a call between a caller and an agent such that the agent does not have access to the sensitive information. The methods of the present invention involve outputting scrambled, out-of-sequence and/or partitioned sub-sets of a spoken voice stream to one or more recognition agents, which identify elements of the sensitive information and return the identified elements to a call processor for un-scrambling, re-ordering and/or re-assembly by the call processor to produce the identified sensitive information.

Abstract: A computer-implemented method for determining potentially undesirable voices, according to some embodiments, includes: receiving a plurality of audio recordings, the plurality of audio recordings comprising voices associated with undesirable activity, and determining a plurality of audio components of each of the plurality of audio recordings. The method may further comprise generating a multi-dimensional vector of audio components, from the plurality of audio components, for each of the plurality of audio recordings to generate a plurality of multi-dimensional vectors of audio components, and comparing audio components between the plurality of multi-dimensional vectors of audio components to determine a plurality of clusters of multi-dimensional vectors, each cluster of the plurality of clusters comprising two or more of the plurality of multi-dimensional vectors of audio components, wherein each cluster of the plurality of clusters corresponds to a blacklisted voice.

Abstract: Provided is a method including: receiving an audio signal of a transmitter; detecting sensitive information in the audio signal based on content of the audio signal; encrypting the sensitive information by using characteristic information of a receiver; and transmitting the audio signal including the encrypted sensitive information.

Abstract: Systems and methods are disclosed for online data-linked telecommunications decisioning and distribution. One method includes receiving call data relating to a telephone call from a telephone device of a user to an interactive voice response (“IVR”) system; accessing a database storing correlated call data and user data; retrieving correlated call data and user data based on the telephone number of the call data; determining a confidence score defining a confidence that the received call data relates to the retrieved correlated call data and user data; correlating the received call data with retrieved call data and user data when the confidence score is greater than a threshold value; determining an IVR response to present to the user via the IVR system; and transmitting the determined IVR response to the IVR system for presentation to the telephone device of the user.

Abstract: The present invention is to provide a system that is capable to interface with an automated voice response (IVR) system for existing phone calls and to display voice messages of an IVR by texts. The system for providing information 1 of the present invention includes a terminal 10 and an automated voice response system 80. The control unit 20 of the terminal 10 performs the activation module 21 to activate the display program 41 that is to display the voice message provided from the automated voice response system 80 on the image display unit 70 when making a call to the automated voice response system 80 through a phone. Then, when the voice message display module 23 is operated, the image display unit 70 displays the voice message provided from the automated voice response system 80 to the terminal 10.

Abstract: The system allows for distribution of 70 Volt high-voltage audio underground in direct burial cable or conduit. From the converter box the audio wires will be coming out of the earth at a safe 8 ohms (minimized shock risk). Typically the size (power output) of the amplifier alone limits how many 70 V converter boxes can have daisy chained together.

Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, relating to synthetic call initiation. In some implementations, a method includes receiving, by a call triggering module of a call initiating system for placing calls and conducing conversations between a bot of the call initiating system and human callee during the calls, data indicating a first event, determining, by the call triggering module and using the data indicating the first event, that the first event is a trigger event that triggers a workflow for the call initiating system that begins with initiating a phone call, selecting, based on the determined trigger event, a particular workflow, and in response to the selecting, initiating a phone call to a callee specified by the particular workflow.