Abstract: The subject matter discloses a method for detection and analysis of first contact resolution failures comprising: obtaining a first plurality of digital representations, each digital representation of the first plurality is associated with a contact center interaction; determining a pair of digital representations that represent a pair of contact center interactions determined from the first plurality of digital representations according to metadata associated with the pair of contact center interactions; determining topics of each interaction of the determined pair of contact center interactions represented by the pair of digital representations; classifying the pair of contact center interactions as first contact resolution failure or first contact resolution interactions pair.

Abstract: A distributed order orchestration is provided. The system comprises a decomposition layer configured to receive an order and determine one or more orchestration services for fulfilling the order. An orchestration layer is configured to receive the one or more orchestration services for the order and orchestration performing of the one or more orchestration services. A task layer is configured to control performing of one or more tasks for the one or more orchestration services being performed. Also, an external interface layer configured to translate and route the one or more tasks to one or more external systems for processing. The external task layer is configured to receive one or more results for performance of the one or more tasks by the one or more external systems where the one or more results used to orchestrate fulfilling the order.

Abstract: This invention relates to methods and systems for conducting market research, product research, or advertising research. More particularly, travelers are presented with a product and asked to provide feedback regarding the product by completing a survey. Answers to the survey are entered via an input device. Survey answer data is stored in a storage device along with demographic information relating to the traveler and the data is stored. In exchange for completing product research travelers may receive carrier specific rewards or a discount on the cost of travel. Data collected from travelers is collected and sold to corporate sponsors.

Abstract: A method and computer program product for generating a three-dimensional virtual reality environment from a business process model in a computer system are provided. The method includes analyzing a business process model to identify a plurality of activities and at least one transition criterion between the plurality of activities, where the business process model is unbounded to a physical implementation. The method also includes transforming the business process model into a three-dimensional virtual reality environment with virtual physical constraints, including a plurality of virtual rooms representing the plurality of activities and one or more virtual access points to the virtual rooms representing the at least one transition criterion. The method further includes outputting the three-dimensional virtual reality environment.

Abstract: A system provides repeatable requirements for projects designed for criticality. A user interface outputs a list of business requirements for a project to assist in functional requirement selection, outputs a set of general functional requirements associated with an application that is associated with the project for selection, and receives selection of the set of general functional requirements. A server determines a design class for an application based on the selection, wherein the design class is based at least in part on at least one of an upstream application and a downstream application, wherein the application depends on the upstream application, and wherein the downstream application depends on the application.

Abstract: A method for receiving, processing and managing service requests from a user is disclosed. The method includes receiving the service request from a user at a concierge service, generating an itinerary from the service request, sending the itinerary to a server in a consumer relation management system and automatically coordinating the service items of the service request among one or more concierge services. A method for automatically notifying a credit or debit card issuer about the future travel plan of a user is also disclosed. The method includes using the generated itinerary to automatically populate a security profile, and transfer the data from the security profile to an issuer, where the issuer uses these data to authorize future transactions in different locations that would normally be declined.

Abstract: System and method for predicting the rate of deterioration in one or more items of process equipment which are subject to deterioration by one or more deterioration mechanisms. The system includes a first item of process equipment which receives an inlet stream including a feedstock or derivative thereof, and discharges one or more outlet streams which can be fed to the item of process equipment. A data processor which is a programmed computer including at least one rate model for the first item of process equipment receives values of one or more properties of the feedstock and calculates predicted rates of deterioration by the one or more deterioration mechanisms for the first item of process equipment from the values of one or more of the feedstock properties. The data processor additionally provides an output containing information relating to the predicted rates of deterioration by the one or more deterioration mechanisms for the first item of process equipment.

Abstract: A method of prioritizing processes of an organization includes determining a plurality of processes capable of being performed by the organization, determining a plurality of goals or challenges associated with the organization, and generating a process impact matrix indicating respective impact levels for each process. Each respective impact level is indicative of an impact of each process on each of the plurality of goals or challenges. The method further includes converting each respective impact level to an impact score, determining, for each of the plurality of processes, a relative impact score based on the respective impact levels, and prioritizing each process based on the relative impact scores.

Abstract: Disclosed are systems and methods for assessing consumers' emotional attachment to product brand for targeted advertising, development of new products, valuation of products, brand marketing and other purposes. A method for determining consumer product brand loyalty is provided by quantifying a consumer's emotional attachment to a consumer product brand. The consumer's emotional attachment to a consumer product brand is indicated by the consumer's willingness to give up the consumer product brand. The willingness to give up the consumer product brand is measured, and applied to commercial uses such as advertising, marketing, product research and development and valuation of brands.

Abstract: Each work item from a group of work items is categorized as either complex or intense, and a unique work requirement statement is derived for each work item based on whether it is complex or intense. A unique resource value statement is assigned to different human resources. Past performances of the human resources are analyzed against completed work items in order to adjust the unique resource value statement, thus creating updated human resource value statements. An optimized work requirement statement is created by recalculating the unique work requirement statement for each work item based on the updated human resource value statements. A schedule for automated allocation of human resources to functional areas of an enterprise activity environment and scheduling of work items to the functional areas is formulated based on the optimized requirement statement for each work item in the group of work items.

Abstract: A method and system tor determining the relative priority of items moving in a predefined process flow, wherein the method comprises selecting a particular item that is in a predefined process flow, utilizing transaction data that was provided at regular Reporting Intervals and at Reporting Points, providing a planned movement of the selected item along the predefined process flow, processing the transaction data to determine the item's actual movement along the predefined process flow, determining the difference between the actual movement and the planned movement, providing a total planned Time Buffer for the movement of the item along the predefined process flow, using the determined difference to compute the actual amount of downstream Time Buffer Remaining in relation to the total planned Time Buffer, and utilizing the differences between actual and planned completions at both the Reporting Point and Item level to focus local improvements in relation to global outcomes.

Abstract: It is an object of this invention to provide apparatus and methods for electronically evaluating a pair of entities as candidates for co-location. The apparatus and methods may be used to define a group of entities for co-location assessment. A pairing within the group may be quantitatively evaluated based on a variety of criteria to assess suitability for co-location. The evaluations may be combined to generate a co-location score which may be displayed pictorially in a co-location matrix.