Patents Examined by Eric W. Stamber
  • Patent number: 11514379
    Abstract: Described is a method for work assignment queue elimination. The method includes maintaining at least one data structure including an ordered list of ticket assignment rules and assignment result metrics, receiving a ticket indicating a system problem, assigning the ticket based on the ordered list of ticket assignment rules, the system problem and the assignment result metrics, collecting metrics based on the ticket assignment, and revising the assignment result metrics based on the collected metrics.
    Type: Grant
    Filed: June 27, 2013
    Date of Patent: November 29, 2022
    Assignee: BMC Software, Inc.
    Inventors: Thomas L. Adrian, Sun Chun Chu, Steve Wong, Mark Thompson, Jek Wong, Artemios Tavoularis, Cedric Young
  • Patent number: 11501238
    Abstract: A service monitoring system (SMS) produces key performance indicator (KPI) scores that indicate the performance of a service. To produce the KPI scores, the SMS may process the data for a large number of machine entities that perform the service. This data can be processed on a per-entity basis to produce a per-entity KPI score representing the contribution of a particular machine to the overall KPI. The per-entity KPI scores can be transformed to statistical representations which can be visualized as a distribution stream graph. The visualization may be presented with interactive aspects.
    Type: Grant
    Filed: September 18, 2015
    Date of Patent: November 15, 2022
    Assignee: SPLUNK INC.
    Inventors: Tristan Antonio Fletcher, Asmita Puri, Alok Anant Bhide
  • Patent number: 11468389
    Abstract: Systems and methods for generating and rendering interactive analysis are provided. The interactive analysis includes an incident map and heat map that are dynamically changeable based upon selectable incident attributes, filters, or both.
    Type: Grant
    Filed: October 24, 2017
    Date of Patent: October 11, 2022
    Assignee: ServiceNow, Inc.
    Inventors: David van Heusden, Silvia Mihit, Dushyant Saabharwal, Vijaykrushna Ponnada
  • Patent number: 11436633
    Abstract: A machine-learning algorithm is trained with features relevant to a modeled set of input directed to patterns of activities specific to a given behavior. The trained algorithm is also trained on success and failures of remediation actions that change or do not change the given behavior. The trained algorithm is then provided the modeled set of input at predefined intervals of time and supplies as output expected deviations/changes that are predicted for the given behavior along with an indication as to whether the remediation actions are likely to prevent or change the expected behaviors.
    Type: Grant
    Filed: June 27, 2019
    Date of Patent: September 6, 2022
    Assignee: NCR Corporation
    Inventors: Itamar David Laserson, Avishay Farbstein
  • Patent number: 11416889
    Abstract: Apparatuses, methods, systems, and program products are disclosed for a micro commerce ad. An apparatus includes a processor and a memory that stores code executable by the processor. The code is executable by the processor to display an advertisement in a banner ad that is displayed in a banner ad slot of a publisher webpage. The advertisement includes an offering for a product and/or a service presented to a visitor and receivable by the visitor in response to the visitor providing feedback within the advertisement. The code is executable by the processor to receive the feedback from one or more input fields presented within the banner ad for receiving the contact information. The code is executable by the processor to provide the offering to the visitor within the banner ad in response to receiving the feedback from the visitor without redirecting the visitor away from the publisher webpage.
    Type: Grant
    Filed: November 5, 2018
    Date of Patent: August 16, 2022
    Inventor: Soorena Salari
  • Patent number: 11402427
    Abstract: According to one embodiment, an information processing system includes a memory, an inputter, and a processor. The memory stores correlation information including a specification item group, an element item group, and a risk item group. The specification item group includes specification items. The element item group includes element items. The risk item group includes risk items. One of the specification items to be modified is selected by a first operation input to the inputter. One of the element items is selected by a second operation input to the inputter. When the first operation is input, the processor refers to the correlation information and extracts at least one of the element items having a correlation with the one of the specification items. The processor extracts at least one of the risk items having a correlation with one element item of the at least one of the element items selected.
    Type: Grant
    Filed: June 20, 2018
    Date of Patent: August 2, 2022
    Assignee: Kabushiki Kaisha Toshiba
    Inventors: Michinobu Inoue, Hideo Nishiuchi
  • Patent number: 11361332
    Abstract: A method and system for continual audience synchronization receives user input corresponding to criteria to create a targeted list of people. The system receives user input corresponding to a request to synchronize the targeted list of people with a corresponding audience on each of a number of content delivery networks. The system processes updates to add or remove entries from the targeted list of people based on the one or more criteria. In response to processing the updates, the system accesses each of the content delivery networks, through appropriate application programming interfaces, to update each corresponding audience. When a visitor who matches an entry in the corresponding audience accesses a webpage associated with one of the content delivery networks, the content delivery network selects content associated with the corresponding audience to be presented to the visitor and presents the selected content to the visitor as part of the webpage.
    Type: Grant
    Filed: May 31, 2018
    Date of Patent: June 14, 2022
    Assignee: Adobe Inc.
    Inventors: Frank Passantino, Arjun Nair
  • Patent number: 11361154
    Abstract: The present invention supports the entry of customer experience feedback into the system, which then conducts real-time automated filtering and evaluation of feedback entered by the customer and supports the transmission of real-time notifications to selected personnel based on feedback evaluation in a flexible messaging and workflow system. The present invention supports that ability to obtain constructive feedback, either good or bad, regarding a customer's experience while the customer is still at the service provider or retail sales location. And, if the experience is negative, the invention provides automated evaluation and filtering of the feedback information with real-time notifications to selected personnel so the customer's concerns can be addressed immediately so as to rectify the negative experience with personal attention to the consumer, and preserve the client relationship for the future before the customer departs from the service provider or retail sales location.
    Type: Grant
    Filed: September 11, 2019
    Date of Patent: June 14, 2022
    Assignee: Westwood Capital Partners, Inc.
    Inventors: Jeffrey L. Wohlwend, Matthew L. Berg
  • Patent number: 11263575
    Abstract: A system and method to integrate metric collection with vehicle request fulfillment include obtaining a vehicle request from a vehicle requestor, the vehicle request including one or more vehicle criteria, and obtaining a data request from a data requestor, the data request including one or more data criteria corresponding with vehicle metrics. The method includes suggesting to the vehicle requestor one or more suggested vehicles from a fleet of vehicles based on their match with the one or more vehicle criteria and the one or more data criteria. The method also includes obtaining the vehicle metrics based on usage of one of the one or more suggested vehicles by the vehicle requestor, and providing the vehicle metrics to the data requestor.
    Type: Grant
    Filed: July 25, 2019
    Date of Patent: March 1, 2022
    Assignee: GM GLOBAL TECHNOLOGY OPERATIONS LLC
    Inventors: Anthony J. Sumcad, Anil Kumar Nichenametla, Amar Badal, Ravikiran Dhullipala Chenchu
  • Patent number: 11250451
    Abstract: The present disclosure is directed toward systems, methods, and computer-readable media for determining an impact of digital content by administering a digital survey. In particular, the systems described herein generate a survey administration packet for distribution together with digital content. The survey administration packet causes a respondent client device to perform various functions, including detecting a trigger event and replacing a presentation of digital content with a presentation of a digital survey question. The systems and methods also generate survey results indicating an impact of the digital content based on received digital survey responses.
    Type: Grant
    Filed: December 29, 2017
    Date of Patent: February 15, 2022
    Assignee: QUALTRICS, LLC
    Inventors: Nicholas Perona, Evan Child, Bryce Winkelman
  • Patent number: 11238392
    Abstract: A salesperson may estimate his compensation in different hypothetical scenarios by inputting hypothetical sales data into a compensation estimation system. The compensation estimation system may compute the sales person's hypothetical compensation based on both actual sales data and the hypothetical sales data, thereby producing a “what if” outlook for the sales person. Significantly, the hypothetical sales data can be entered into and modified within the compensation estimation system without modifying or corrupting the actual sales data.
    Type: Grant
    Filed: June 30, 2015
    Date of Patent: February 1, 2022
    Assignee: Oracle International Corporation
    Inventors: Ganesh Naganathan, Pamela Walker-Cleary, Rohan R. Shetty, Jayakrishnan Radhakrishnan
  • Patent number: 11232467
    Abstract: The present invention supports the entry of customer experience feedback into the system, which then conducts real-time automated filtering and evaluation of feedback entered by the customer and supports the transmission of real-time notifications to selected personnel based on feedback evaluation in a flexible messaging and workflow system. The present invention supports that ability to obtain constructive feedback, either good or bad, regarding a customer's experience while the customer is still at the service provider or retail sales location and supports the ability to obtain feedback after the customer has left the service provider or retail sales location through follow-up messages.
    Type: Grant
    Filed: September 11, 2019
    Date of Patent: January 25, 2022
    Assignee: Westwood Capital Partners, Inc.
    Inventors: Jeffrey L. Wohlwend, Matthew L. Berg
  • Patent number: 11188929
    Abstract: According to various aspects of the subject technology, systems and methods for identifying whether for a period of time, the weather is a cause for the consumption cost for a user exceeding a threshold cost. The determination can be made by comparing the received weather sensor data for the period of time to baseline weather data. If the weather is identified to be a cause for consumption cost for the user exceeding a threshold cost for the period of time, then a notification can be generated. The notification can indicate that the consumption cost for the user exceeds the threshold cost for the period of time and that weather is a reason for the consumption cost for the user exceeding the threshold costs. As such, the notification can warn the user that a high bill should be expected, thereby reducing bill shock and ensuing call center calls.
    Type: Grant
    Filed: December 28, 2015
    Date of Patent: November 30, 2021
    Assignee: OPOWER, INC.
    Inventors: Brian Sloss, Koorosh Nouri
  • Patent number: 11157860
    Abstract: A system and method for motivating parking enforcement officer performance with the aid of a digital computer is provided. A time-based active representational model of the city is created by fusing sensory data collected from various sources around a city with numerical data gleaned from historical and on-going activities, including parking regulation citation and warning numbers, resource allocations, and so on. The model can be used to form quantitative predictions of expected violations, revenue stream, and so forth, that can then be used as recommendations as to where to enforce and when, so as to maximize the utilization of the limited resources represented by the officers on the street. Moreover, the performance of the officers can be weighed against expectations of performance postulated from the quantitative predictions.
    Type: Grant
    Filed: August 26, 2016
    Date of Patent: October 26, 2021
    Assignee: Conduent Business Services, LLC
    Inventors: Mark J. Stefik, Mudita Singhal, Kevin Albanese, Farrukh Ali, Eric A. Bier, Daniel G. Bobrow, Eduardo Cardenas Sanchez, Matthew T. Darst, Gaurang Gavai, Robert T. Krivacic, Sureyya Tarkan
  • Patent number: 11151494
    Abstract: A system and method for visualizing parking enforcement officer movement in real time with the aid of a digital computer is provided. A time-based active representational model of the city is created by fusing sensory data collected from various sources around a city with numerical data gleaned from historical and on-going activities, including parking regulation citation and warning numbers, resource allocations, and so on. The model can be used to form quantitative predictions of expected violations, revenue stream, and so forth, that can then be used as recommendations as to where to enforce and when, so as to maximize the utilization of the limited resources represented by the officers on the street. Moreover, the performance of the officers can be weighed against expectations of performance postulated from the quantitative predictions.
    Type: Grant
    Filed: August 26, 2016
    Date of Patent: October 19, 2021
    Assignee: Palo Alto Research Center Incorporated
    Inventors: Mudita Singhal, Mark J. Stefik, Sureyya Tarkan, Eric A. Bier, Robert T. Krivacic
  • Patent number: 11144855
    Abstract: A system and method for managing coverage of parking enforcement for a neighborhood with the aid of a digital computer is provided. A time-based active representational model of the city is created by fusing sensory data collected from various sources around a city with numerical data gleaned from historical and on-going activities, including parking regulation citation and warning numbers, resource allocations, and so on. The model can be used to form quantitative predictions of expected violations, revenue stream, and so forth, that can then be used as recommendations as to where to enforce and when, so as to maximize the utilization of the limited resources represented by the officers on the street. Moreover, the performance of the officers can be weighed against expectations of performance postulated from the quantitative predictions.
    Type: Grant
    Filed: August 26, 2016
    Date of Patent: October 12, 2021
    Assignee: Conduent Business Services, LLC
    Inventors: Mark J. Stefik, Mudita Singhal, Kevin Albanese, Farrukh Ali, Eric A. Bier, Daniel G. Bobrow, Eduardo Cardenas Sanchez, Matthew T. Darst, Hoda Eldardiry, Gaurang Gavai, Robert T. Krivacic
  • Patent number: 11126942
    Abstract: A system and method for facilitating parking enforcement officer performance in real time with the aid of a digital computer is provided. A time-based active representational model of the city is created by fusing sensory data collected from various sources around a city with numerical data gleaned from historical and on-going activities, including parking regulation citation and warning numbers, resource allocations, and so on. The model can be used to form quantitative predictions of expected violations, revenue stream, and so forth, that can then be used as recommendations as to where to enforce and when, so as to maximize the utilization of the limited resources represented by the officers on the street. Moreover, the performance of the officers can be weighed against expectations of performance postulated from the quantitative predictions.
    Type: Grant
    Filed: August 26, 2016
    Date of Patent: September 21, 2021
    Assignee: Conduent Business Services, LLC
    Inventors: Mark J. Stefik, Mudita Singhal, Kevin Albanese, Farrukh Ali, Eric A. Bier, Daniel G. Bobrow, Eduardo Cardenas Sanchez, Matthew T. Darst, Hoda Eldardiry, Gaurang Gavai, Lu (Kate) Jia, Robert T. Krivacic, Sureyya Tarkan
  • Patent number: 11120375
    Abstract: A system and method for monitoring parking enforcement officer performance with the aid of a digital computer is provided. A time-based active representational model of the city is created by fusing sensory data collected from various sources around a city with numerical data gleaned from historical and on-going activities, including parking regulation citation and warning numbers, resource allocations, and so on. The model can be used to form quantitative predictions of expected violations, revenue stream, and so forth, that can then be used as recommendations as to where to enforce and when, so as to maximize the utilization of the limited resources represented by the officers on the street. Moreover, the performance of the officers can be weighed against expectations of performance postulated from the quantitative predictions.
    Type: Grant
    Filed: August 26, 2016
    Date of Patent: September 14, 2021
    Assignee: Conduent Business Services, LLC
    Inventors: Mark J. Stefik, Mudita Singhal, Kevin Albanese, Farrukh Ali, Eric A. Bier, Daniel G. Bobrow, Eduardo Cardenas Sanchez, Matthew T. Darst, Hoda Eldardiry, Gaurang Gavai, Lu (Kate) Jia, Robert T. Krivacic, Pai Liu, Sureyya Tarkan
  • Patent number: 11087341
    Abstract: The present invention supports the entry of customer experience feedback into the system, which then conducts real-time automated filtering and evaluation of feedback entered by the customer and supports the transmission of real-time notifications to selected personnel based on feedback evaluation in a flexible messaging and workflow system. The present invention supports that ability to obtain constructive feedback, either good or bad, regarding a customer's experience while the customer is still at the service provider or retail sales location. And, if the experience is negative, the invention provides automated evaluation and filtering of the feedback information with real-time notifications to selected personnel so the customer's concerns can be addressed immediately so as to rectify the negative experience with personal attention to the consumer, and preserve the client relationship for the future before the customer departs from the service provider or retail sales location.
    Type: Grant
    Filed: February 2, 2018
    Date of Patent: August 10, 2021
    Assignee: Westwood Capital Partners, Inc.
    Inventors: Jeffrey L. Wohlwend, Matthew L. Berg
  • Patent number: 11068813
    Abstract: A system and method for providing conditional autonomous messaging to parking enforcement officers with the aid of a digital computer is provided. A time-based active representational model of the city is created by fusing sensory data collected from various sources around a city with numerical data gleaned from historical and on-going activities, including parking regulation citation and warning numbers, resource allocations, and so on. The model can be used to form quantitative predictions of expected violations, revenue stream, and so forth, that can then be used as recommendations as to where to enforce and when, so as to maximize the utilization of the limited resources represented by the officers on the street. Moreover, the performance of the officers can be weighed against expectations of performance postulated from the quantitative predictions.
    Type: Grant
    Filed: August 26, 2016
    Date of Patent: July 20, 2021
    Assignee: Palo Alto Research Center Incorporated
    Inventors: Mark J. Stefik, Mudita Singhal, Daniel G. Bobrow