Patents Examined by Hemant Patel
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Patent number: 8107597Abstract: A presence aware communications system, comprising a messaging system configured to perform at least one of the following operations: (a) provide a subscriber's communication device with information regarding an incoming contact during a messaging session between the subscriber's communication device and the messaging system; (b) provide the subscriber's communication device with a text message containing information regarding one or more messages when a notification is received that the subscriber's communication device is available; (c) provide the subscriber's communication device with a text message relating to a voice message from a different first party received by the messaging system; (d) in response to the subscriber's communication device requesting a connection with at least one of an inputted telephone number and address, provide the subscriber's communication device with a notification respecting at least one eligible message from a second party associated with the at least one of an inputtedType: GrantFiled: September 30, 2008Date of Patent: January 31, 2012Assignee: Avaya Inc.Inventors: Gordon R. Brunson, Andrew Charles Zmolek
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Patent number: 8107465Abstract: A media gateway is coupled to an Internet Protocol (IP) network through a router. The router and the media gateway communicate through a slim protocol that allows the media gateway to reserve connections over the IP network that have certain minimum bandwidth and latency attributes. The router handles the obtaining of the requested IP circuit for the client. The media gateways only need to execute a relatively simple client application and do not have to be independently capable of obtaining IP-QoS information from the IP network.Type: GrantFiled: May 29, 2009Date of Patent: January 31, 2012Assignee: Juniper Networks, Inc.Inventors: Eric Peterson, Flavio Fernandes
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Patent number: 8102992Abstract: A system and method for dynamic load balancing between telephony systems are provided. The system includes an input to receive a call from a primary interactive voice response (IVR) system. The system also includes an IVR unit responsive to the call to receive input from a caller. The system also includes logic to select a telephony system from among a plurality of telephony systems based on the input from the caller and based on agent availability data of the plurality of telephony systems. The system further includes at least one output to send the received call for allocation to a call center site of the selected telephony system based on a routing protocol associated with the selected telephony system.Type: GrantFiled: February 12, 2007Date of Patent: January 24, 2012Assignee: AT&T Intellectual Property, L.P.Inventors: Jonathan Paden, Bobby Sams, Jon Harris
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Patent number: 8098799Abstract: A presence aware communications system, comprising a messaging system configured to perform at least one of the following operations: (a) provide a subscriber's communication device with information regarding an incoming contact during a messaging session between the subscriber's communication device and the messaging system; (b) provide the subscriber's communication device with a text message containing information regarding one or more messages when a notification is received that the subscriber's communication device is available; (c) provide the subscriber's communication device with a text message relating to a voice message from a different first party received by the messaging system; (d) in response to the subscriber's communication device requesting a connection with at least one of an inputted telephone number and address, provide the subscriber's communication device with a notification respecting at least one eligible message from a second party associated with the at least one of an inputtedType: GrantFiled: October 1, 2008Date of Patent: January 17, 2012Assignee: Avaya Inc.Inventors: Gordon R. Brunson, Andrew Charles Zmolek
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Patent number: 8090090Abstract: Telephone users desiring directory assistance services are connected via standard telephone procedures to a directory assistance provider, such as an operator. An operator provides the destination number and initiates a connection to that number. Once that connection is initiated, the connection is monitored for the occurrence of a predetermined condition, such as a busy signal. If no such condition is detected, the caller proceeds with the call in the normal manner. If, however, such a condition is detected, the caller is automatically transferred to a directory assistance provider for further help.Type: GrantFiled: June 26, 2008Date of Patent: January 3, 2012Assignee: Grape Technology Group, Inc.Inventors: Patrick M. Cox, A. Peter Powell, Paul W. Filliger, Michael A. Kepler, Christopher A. Huey
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Patent number: 8081748Abstract: A method, phone, and system for answering phone calls in such a manner as to limit or otherwise ameliorate interruptions to a called party and others in an environment of the called party. The answering optionally including silently answering the phone call with a message instead of requiring the called party to verbally communicate with a calling party.Type: GrantFiled: November 9, 2006Date of Patent: December 20, 2011Assignee: Cable Television Laboratories, Inc.Inventor: Kevin C. Johns
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Patent number: 8077842Abstract: A method for providing communication service includes determining that a call was not answered by an intended recipient of the call and determining a due date associated with the call. The method also includes communicating the due date to the intended recipient.Type: GrantFiled: May 25, 2005Date of Patent: December 13, 2011Assignee: Cisco Technology, Inc.Inventors: Labhesh Patel, Johnny H. Lee, Fadi R. Jabbour, David C. Lee
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Patent number: 8077832Abstract: Wireless telecommunications systems, methods and devices for processing voice data in connection with a wireless telecommunications system that includes a wireless remote device and a wireless recording device that are configured for communication with a network server. Methods include obtaining varying levels of consent from users of recording devices and/or remote devices. The recording device can access recording rules that cross-reference the consent information to determine whether to record the conversation if the recording statute indicates that such recording is lawful.Type: GrantFiled: May 7, 2007Date of Patent: December 13, 2011Assignee: Speechink, Inc.Inventors: Konstantin Othmer, Brett Wells Nottingham
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Patent number: 8073121Abstract: Methods, systems, and apparatuses for caller identification messaging are disclosed. According to one embodiment, a calling party uses a Caller ID Messaging Device that supplants the incoming calling line identification (ICLID) signal with a Caller ID Messaging Signal and transmits the Caller ID Messaging Signal to a destination communications address. An alternate embodiment provides that the calling party may use a conventional telephone to access a communications network, activate Caller ID Messaging Services, compose or retrieve a stored Caller ID Message of the Caller ID Messaging Signal, and transmit the Caller ID Messaging Signal to the destination communications address. The Caller ID Message and Caller ID Messaging Signal may include text, video, voice, and/or digital data.Type: GrantFiled: October 28, 2008Date of Patent: December 6, 2011Assignee: AT&T Intellectual Property I, L.P.Inventors: Blake R. Urban, Isaac D. M. White, James E. Dickens, Kevin Forsberg, Charles Sawyer
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Patent number: 8064899Abstract: A system and method for network monitoring are disclosed. In one embodiment, a network monitoring method includes determining that a caller can receive audible information via a first access device and graphical information via a second access device. The method also includes converting a request communicated by the caller via the first access device to a directive for a network management engine to retrieve network management information related to at least one monitored network device. The method also includes translating a first portion of the network management information to a first format for communication to the first access device and translating a second portion of the network management information to a second format for communication to the second access device.Type: GrantFiled: April 11, 2007Date of Patent: November 22, 2011Assignee: AT&T Intellectual Property I, L.P.Inventor: John Romeo
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Patent number: 8064574Abstract: A presence aware communications system, comprising a messaging system configured to perform at least one of the following operations: (a) provide a subscriber's communication device with information regarding an incoming contact during a messaging session between the subscriber's communication device and the messaging system; (b) provide the subscriber's communication device with a text message containing information regarding one or more messages when a notification is received that the subscriber's communication device is available; (c) provide the subscriber's communication device with a text message relating to a voice message from a different first party received by the messaging system; (d) in response to the subscriber's communication device requesting a connection with at least one of an inputted telephone number and address, provide the subscriber's communication device with a notification respecting at least one eligible message from a second party associated with the at least one of an inputtedType: GrantFiled: September 30, 2008Date of Patent: November 22, 2011Assignee: Avaya Inc.Inventors: Gordon R. Brunson, Andrew Charles Zmolek
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Patent number: 8059790Abstract: Methods and systems are provided for natural-language surveillance of packet-based communications. Speech data is received, representing at least part of a speech session. The speech data is compared with at least one speech-characteristics profile in an automated manner. The comparing step comprises using natural-language-processing (NLP) to compare the speech data with the profiles on at least one of a lexical level, a syntactic level, a semantic level, a discourse level, and a pragmatic level. It is determined in an automated manner whether the speech data matches any of the profiles. If the speech data matches at least one profile, an indication that the speech data matches the at least one matching profile is responsively stored.Type: GrantFiled: November 1, 2006Date of Patent: November 15, 2011Assignee: Sprint Spectrum L.P.Inventors: Thomas L. Paterik, Farni B. Weaver, Irwin Joseph Butac Acosta, Philip M. Kunkel
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Patent number: 8050388Abstract: A presence aware communications system, comprising a messaging system configured to perform at least one of the following operations: (a) provide a subscriber's communication device with information regarding an incoming contact during a messaging session between the subscriber's communication device and the messaging system; (b) provide the subscriber's communication device with a text message containing information regarding one or more messages when a notification is received that the subscriber's communication device is available; (c) provide the subscriber's communication device with a text message relating to a voice message from a different first party received by the messaging system; (d) in response to the subscriber's communication device requesting a connection with at least one of an inputted telephone number and address, provide the subscriber's communication device with a notification respecting at least one eligible message from a second party associated with the at least one of an inputted telType: GrantFiled: September 30, 2008Date of Patent: November 1, 2011Assignee: Avaya Inc.Inventors: Gordon R. Brunson, Andrew Charles Zmolek
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Patent number: 8027458Abstract: In accordance with one embodiment, a method for operating a telephonic voice content system is provided. The method, comprises in a non-live agent mode, interacting with a caller by receiving an utterance from the caller, performing a machine selection of voice content to play to the caller based on the utterance, and playing the machine-selected voice content to the caller; and upon receiving a request to speak to a live agent from the caller, switching to a live agent mode wherein a live agent holds a conversation with the caller, and selects voice content to play to the caller based on the conversation; and switching to the non-live agent mode and playing the live agent-selected voice content to the caller.Type: GrantFiled: April 6, 2004Date of Patent: September 27, 2011Assignee: TuVox, Inc.Inventor: Steven Samuel Pollock
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Patent number: 8023641Abstract: Disclosed is a non-linear echo canceller and method for cancelling echo during full duplex communication in a hands free communication system. An input signal from a far-end talker and an input signal from the output from an echo canceller are received. K spectral subbands are created for each input signal. The spectral echo residual power at each subband is estimated and compared to a clean signal power to calculate a signal to echo ratio. Gains are calculated based on each calculated ratio and non-linear echo is cancelled based on the calculated gains.Type: GrantFiled: March 31, 2008Date of Patent: September 20, 2011Assignee: Zarlink Semiconductor Inc.Inventor: Kamran Rahbar
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Patent number: 8014497Abstract: A presence aware communications system, comprising a messaging system configured to perform at least one of the following operations: (a) provide a subscriber's communication device with information regarding an incoming contact during a messaging session between the subscriber's communication device and the messaging system; (b) provide the subscriber's communication device with a text message containing information regarding one or more messages when a notification is received that the subscriber's communication device is available; (c) provide the subscriber's communication device with a text message relating to a voice message from a different first party received by the messaging system; (d) in response to the subscriber's communication device requesting a connection with at least one of an inputted telephone number and address, provide the subscriber's communication device with a notification respecting at least one eligible message from a second party associated with the at least one of an inputtedType: GrantFiled: October 13, 2006Date of Patent: September 6, 2011Assignee: Avaya Inc.Inventors: Gordon R. Brunson, Andrew Charles Zmolek
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Patent number: 8009666Abstract: A system and method for processing a plurality of requests for multi-media services received at a call control element (CCE) defined on the system from a calling communication device. The system includes a Network Routing Element, a Service Broker (SB), at least a primary media severs (MS) and at least a secondary MS, a plurality of application servers (ASs) and a plurality of border elements, all of which are coupled to the CCE. The SB is adapted to receive a plurality of requests including parameters for requesting multi-media services, via the CCE, and to selectively redirect the requests to one or more ASs for providing feature processing for the requests. The ASs can instruct either the primary MS or secondary MS, via the CCE, to form a preliminary interactive communication path with the calling communication device for collecting caller-entered data, which can be validated prior to providing the feature processing.Type: GrantFiled: December 26, 2009Date of Patent: August 30, 2011Assignee: AT&T Intellectual Property II, L.P.Inventor: Harish Samarasinghe
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Patent number: 8009811Abstract: A system receives a condition for an interactive voice response (IVR) application, automatically tests the IVR application based on the received condition, and generates a test result based on the automatic testing of the IVR application.Type: GrantFiled: November 10, 2006Date of Patent: August 30, 2011Assignee: Verizon Patent and Licensing Inc.Inventor: Rajesh Sharma
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Patent number: 7991128Abstract: A computer implemented method and computer program product for managing conversational input. The process authenticates a user on a device in a set of communication devices for manipulating conversation stubs. The process monitors an exchange of conversation for a triggering event on the device in a set of communication devices. Responsive to detecting the triggering event, the process generates a conversation stub that contains information relating to the topic of conversation. The conversation stub is stored in a storage device located remotely to the set of communication devices. Responsive to receiving a selection of the conversation stub, the process presents the conversation stub on a communication device selected from the set of communication devices.Type: GrantFiled: November 1, 2006Date of Patent: August 2, 2011Assignee: International Business Machines CorporationInventors: Michael Negley Abernethy, Jr., Gabriel Aaron Cohen, Travis M. Grigsby, Renee Marie St. Amant
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Patent number: 7978684Abstract: A session set-up for communicating data via a data network is disclosed. First, a session establishment between a communication apparatus and a serving entity is requested for a service from the serving entity supporting the service. Then, when a requirement of a user connection for the service is determined, an association with a data network for the service is activated via a core network.Type: GrantFiled: September 14, 2004Date of Patent: July 12, 2011Assignee: Nokia CorporationInventors: Markku Vimpari, Kirsi Rotsten, Marco Stura, Pekka Kuure