Abstract: A communication system including a communication network, an entertainment device connected to the communication network, and an application server connected to the communication network. The entertainment device has a software client adapted to provide real time two-way communication between the entertainment device and a telephony device connected to the communication network. The application server is adapted to communicate with the software client and facilitate the real time two-way communication between the entertainment device and the telephony device.

Abstract: A system encourages experimentation with audio frequency and speaker technologies while causing an inanimate figure to appear to dance. The system applies a bandpass filter to an incoming audio stream (e.g., in a low frequency bass band). The system monitors the magnitude of the audio content in a frequency band of interest. When an amplitude peak or other threshold magnitude is detected, a controller injects a short pulse (e.g., 3 cycles) of a sub-audible low frequency sine wave to a platform. Preferably, the sub-audible low frequency sine wave is at a resonance frequency of the platform to maximize its movement. The figure is positioned on the platform and appears to dance to the beat of the music.

Abstract: The disclosed computer-implemented method for facilitating eye contact during video conferences may include (1) detecting a video conference between a user of a computing device and a remote user of a remote computing device, (2) identifying a location on the computing device's screen where the eyes of the remote user are displayed as part of the video conference, (3) creating a video stream of the user that appears to be taken from the perspective of an imaginary camera located at the eyes of the remote user, and (4) transmitting the video stream of the user to the remote computing device of the remote user. Various other methods, systems, and computer-readable media are also disclosed.

Abstract: A real-time speech analytics system (“RSTA system”) detects a speech condition during a call involving a contact center agent and a remote party. Upon detecting the speech condition, an alert message is provided to an alert reporting module (“ARM”), which is configured to access various data to form a RTSA alert. In one embodiment, the RTSA alert is a transient alert indication overlaid on an agent icon on a grid where the agent icon represents the agent and is displayed to a contact center supervisor. Information on the type and severity of the alert may be conveyed by text and non-text images, such as icons, colors, or symbols. A number representing a cumulative number of alert messages received for each agent may be indicated in an alert bubble overlaid on the agent icon. A viewer is able to request detailed alert data upon selecting the alert bubble.

Abstract: A system, controller, and computer readable medium for providing an audio augmented reality to a user. The system can detect an object, event, or the like in the environment of a user and play a digitized sound and/or a synthesized sound in response to the detected object, event, or the like. The user can specify preferences for sounds played in response to the detected object or event.

Abstract: Systems and methods are provided for dynamically selecting one or more networked cameras for providing real-time camera feeds to a video conference. The systems and methods may include identifying one or more networked cameras associated with an area of a conference participant. A server may analyze real-time camera feeds from the identified cameras, and select a video feed having a view of the participant. The server may provide the selected feed to the video conference via a conference bridge, and continue monitoring camera feeds of cameras associated with the participant's area for another camera feed having a better view of the participant. Networked cameras may include fixed and mobile cameras owned and operated by individuals that are not associated with the participant, but who have registered their cameras with the server for use in video conferences.

Abstract: A contact center dialing a telephone number to a destination party, such as a debtor, may discover that the number is subject to a prohibition of being autodialed. In other embodiments, a number that was subject to the prohibition of being autodialed is now discovered to no longer be subject to such prohibition. Various mechanisms may be defined to indicate how such a prohibition associated with the number may be indicated in a dialing list and how various contact center architectures may be used to process the dialing list. In one embodiment, separate sub-systems are used to dial separate dialing lists based on whether the number is to be manually dialed or dialed using an autodialer. In another embodiment, another architecture is used to process an integrated dialing list to determine whether a number is to be manually dialed or autodialed.

Abstract: The present application describes signal enhancements to reduce bone conduction sensations of a wearable computing device and applications thereof. An example apparatus includes a wearable computing device comprising a bone conduction transducer (BCT) configured to receive and be driven by an audio signal, a processor, and a data storage comprising instructions executable by the processor to: (1) determine an input gain level of the audio signal at a frequency range; (2) compare the determined input gain level at the frequency range to a threshold gain level at the frequency range; (3) based on the comparison, apply a multi-band compressor (MBC) configured to process the audio signal to reduce gain in at least a portion of a mid-band frequency range of the audio signal; and (4) drive the BCT with the processed audio signal.

Abstract: Improved methods and devices for processing low-frequency audio data are provided. A bass extraction process may involve applying low-pass filters to received audio object signals, to produce extracted low-frequency audio signals. The bass extraction process may be performed prior to a process of rendering audio objects into speaker feed signals. A bass management process may involve routing the extracted low-frequency audio signals to the one or more speakers capable of reproducing low-frequency audio signals.

Abstract: Techniques for use in messaging from a portable communication device having a camera module are described. In an instant communication session, the portable device displays a message thread involving two or more participants and a text input field for entering text. In response to an input to capture an image, the portable device automatically captures a photographic image via the camera module, attaches the photographic image to a message, and sends the message to at least one of the two or more participants.

Abstract: The application relates to a hearing assistance system comprising first and second spatially separated parts adapted for being mounted fully or partially at a first ear and on the head of a user, respectively, the first and second parts comprising a number of first and second electrodes located at a surface of first and second housings, respectively, to allow said first and second electrodes to contact the skin of the user when said parts are operationally mounted on the user's head. The first and second electrodes are adapted to pick up low-voltage electric signals from the user's brain and a reference voltage, respectively, to provide voltage difference signals. An improved binaural hearing assistance system further comprising a comparison unit for determining the voltage difference signal, and an electric interface allowing the reference voltage or a measure representative thereof to be transferred from said second part to said comparison unit is provided.

Abstract: A method for providing control and visualization of media. A first media stream having an initial resolution is received from a source computer; the first media stream is rescaled to generate a second media stream with a second resolution; the second media source stream is transmitted to a destination computer; after receiving instructions from the destination computer indicating a selection of the second media stream, the stream is rescaled in accordance with the received rescaling information, to generate a third media stream with a third resolution, which is transmitted to the destination computer.

Abstract: An immersive video teleconferencing system may include a transparent display and at least one image sensor operably coupled to the transparent display. The at least one image sensor may be multiple cameras included on a rear side of the transparent display, or a depth camera operably coupled to the transparent display. Depth data may be extracted from the images collected by the at least one image sensor, and an image of a predetermined subject may be segmented from a background of the collected images based on the depth data. The image of the segmented predetermined subject may also be scaled based on the depth data. The image of the scaled segmented predetermined subject may be transmitted to a remote transparent display at a remote location, and displayed on the remote transparent display such that a background surrounding the displayed image of the remote location is visible through the transparent display, so that the predetermined subject appears to be physically located at the remote location.

Abstract: An interactive whiteboard appliance includes the capability to integrate and manage, in a user-friendly manner, interactive electronic whiteboard sessions and videoconferencing sessions between the interactive whiteboard appliance and one or more client devices. An application manager executing on the interactive whiteboard appliance manages an interactive whiteboard application and a collaboration client executing on the interactive whiteboard appliance to maintain a videoconferencing session window on top of an interactive whiteboard session window during videoconferencing sessions. The application manager also provides graphical user interface controls displayed on the interactive whiteboard appliance that allow users to initiate and manage interactive electronic whiteboard sessions and videoconferencing sessions, including switching between interactive electronic whiteboard sessions and videoconferencing sessions.

Abstract: Systems and methods for the matching of datasets, such as input audio segments, with known datasets in a database are disclosed. In an illustrative embodiment, the use of the presently disclosed systems and methods is described in conjunction with recognizing known network message recordings encountered during an outbound telephone call. The methodologies include creation of a ternary fingerprint bitmap to make the comparison process more efficient. Also disclosed are automated methodologies for creating the database of known datasets from a larger collection of datasets.

Abstract: Techniques for video conferencing including receiving bandwidth and/or codec characteristics of a plurality of video conference participants, determining whether or not any of the bandwidth and/or codec characteristics are sufficiently different from others of the bandwidth and/or codec characteristics to warrant different treatment, when one or more of the bandwidth and/or codec characteristics are sufficiently different, grouping video conference participants into at least a first group and a second group according to video conference participants having same or similar bandwidth and/or codec characteristics, and establishing a video conference with at least first and second subconferences to service the first and second groups, respectively, wherein each of the video conference participants receives frames of video in which a first portion of the frames is encoded by a shared encoder, and wherein a second portion of the frames is encoded by different encoders respectively designated for each of the video c

Abstract: A virtual conferencing system is described which provides discussion support services such as during a debate between virtual conference participants.

Abstract: A real-time speech analytics system (“RSTA system”) detects speech during a call involving a contact center agent and a remote party. Upon detecting the speech, an event message is generated by the RTSA system and transmitted to a checkpoint and alert reporting module, which is configured to generate and update a checkpoint widget displayed to the agent. The checkpoint widget provides visual information regarding the status of the checkpoints encountered during the call. Checkpoint widgets may be stored for each call handled by an agent, and subsequently may be requested for display to a supervisor for reviewing of the agent's performance. Upon providing appropriate filter information, the selected widgets associated with the agent are displayed. By selecting a particular checkpoint indicator on a widget, audio from the call associated with that checkpoint is retrieved and streamed to the supervisor, thus allowing auditory review of that portion of the call.

Abstract: A music information searching method includes extracting modulating spectrums from audio data, generating modulating spectrum peak point audio fingerprints by using position information which relates to preset peak points from the extracted modulating spectrums, converting the generated modulating spectrum peak point audio fingerprints into hash keys which indicate addresses of hash tables and hash values that are stored on the hash tables via hash functions, and searching music information by extracting hash keys which relate to audio query clips and comparing the extracted hash keys with the indicated addresses of the hash tables.

Abstract: Described are systems and methods for operating a plurality of communication devices configured to be associated with a user group. Each communication device of the plurality of communication devices may be configured to communicate with one or more servers both as an individual communication device with an individual unique identifier assigned thereto and as the user group with a group unique identifier assigned thereto.