Abstract: A dialer is configured to connect an agent to a call upon answer and present information to a computer workstation used by the agent as to whether the call was answered by a live person or an automatic call answering device (“ACAD”). An agent override timer is started allowing the agent to override the determination of whether a live person or ACAD answered the call. If an ACAD is reported to have answered the call and the agent does not provide an override indication or provides an override indication after the expiry of the agent override timer, then the agent may be disconnected from the call. If an agent override indication is received prior to the expiry of the agent override timer, then the agent is not disconnected from the call. This allows the agent to override an incorrect determination by the dialer as to an ACAD answering the call.

Abstract: An accurate determination of the disposition of a call origination is made in a contact center by mapping Session Initiated Protocol cause codes to reflect whether a call attempt was made to a remote party. Certain cause codes reflect various conditions where a call may originate from a contact center, but for various reasons, was not offered to the remote party, or more specifically, to an interface associated with the telephone number of the remote party. Reflecting these calls as incomplete calls, as opposed to call attempts, allows the contact center to more accurately reflect the number of call attempts. Accurately tracking the number of call attempts is important to comply with various state and federal regulations regulating the number of call attempts during a given time period. Further, incomplete calls may be symptomatic of a facility failure requiring attention, causing an administrator to be alerted.

Abstract: Embodiments of the present invention provide a method for presenting communication information in video communication, including: controlling collection of audio information and video information of a video communication site; determining a position of a speaker in the video communication site according to the audio information, where the speaker is a person of participants in the video communication site that speaks; acquiring speech video information from the video information according to the position of the speaker, where the speech video information is video information of the speaker within a speaking period; and controlling presentation of the speech video information.

Abstract: Three-dimensional video is presented on a two-dimensional display. The view of the video is driven by user interaction. In one example, a two-dimensional (2D) video sequence in real time with a first view is synthesized from a video image sequence with depth captured by a first device. The 2D video sequence with the first view is provided to a second device in real time. A command is received from the second device to change a view of the 2D video sequence as the video sequence is rendered. The view of the 2D video sequence is changed as it is rendered to a 2D video sequence with a second view, and the 2D video sequence with the second view is provided to the second device in real time.

Abstract: Embodiments include a telepresence system operative to carry out a teleconference, a lighting arrangement for a telepresence system operative to carry out a teleconference, and a planar panel having a reflective front surface that includes indentations having variable depth operative such that that when the reflective surface is illuminated by a light source, light is directed towards one or more participants in a telepresence system that is operative to carry out a teleconference.

Abstract: A cloud-based video/audio conferencing system and method performs locale based aggregation of a full duplex media stream to organize multiple connections to a conference call that originate from the same physical location or a shared locale. The cloud-based video/audio conferencing system performs synchronization of the microphone and speaker audio signals of the same-locale connections. In this manner, a conference call may be held with multiple user devices making connections from the same physical location. User experience is enhanced by allowing each user in the same location to use his/her own individual devices to connect to the same conference call.

Abstract: In one example, a device for creating an event-driven audio file may comprise a processor and an audio engine to, when executed by the processor, receive a configuration file designating a number of device-external data feeds and create an event-driven audio file based on the configuration file. In an example, a method of creating event-driven audio may comprise creating, with a processor, a configuration file, the configuration file comprising links defining device-external data feeds and with an audio engine, parsing the configuration file, and, based on the data defined in the configuration file, creating an event-driven audio file.

Abstract: A method of managing visual voice mail in a multi-screen environment. The method includes receiving voice mail messages in a server, creating a state machine for each message, pushing a visual voice mail notification to at least three devices, receiving an action command from one of the three devices and updating the state machine responsive to the receiving step.

Abstract: The present invention relates to capturing and presenting, in conjunction with video assistant selection, personalized, user-specific performance ratings for video assistants that the user has transacted/interacted with in the past. Once a user logs in or otherwise presents identifying credentials, the system or methodology accesses the user's recent remote video assistant session data (i.e., which video assistants the user previously transacted with and at least one corresponding user-specific performance rating) and presents a listing of the video assistants which the user previously interacted with along with at least one user-specific performance rating for each remote video assistant.

Abstract: Apparatuses, methods, and computer-readable media for dynamic configuration of audio production are described. Audio production nodes (“APNs”) may produce audio. The APNs and may be configured to be compliant with a Precision Time Protocol (“PTP”). The APNs may be configured to perform dynamic configuration of audio production. An APN may receive configuration-related information transmitted from one or more other APNs, such as in association with operation of the PTP. An APN, in response to receipt of this configuration-related data, may modify configuration settings used for its audio production such as modification of timing, tone, power, intensity, equalization settings, or other configuration settings. The APN may be configured to produce its own configuration-related data for use by other APNs to modify the other APNs' configuration settings. Other embodiments may be described and/or claimed.

Abstract: Devices of the invention are portable speakers that provide stereophonic, surround sound. According to certain aspects, a speaker system includes a first speaker portion, a second speaker portion and a cable handle. The first speaker portion includes a first end and a second end, and the second speaker portion includes a third end and a fourth end. The cable handle couples the first end of the first speaker portion and a third end of the second speaker portion. The second end of the first speaker portion is configured to releasably couple to the fourth end of the second speaker portion, thereby forming a looped unit, when coupled, with the first speaker portion, the second speaker portion, and the cable handle.

Abstract: A method and system for monitoring a location via a called telephony communication device is disclosed. The method at the called telephony communication device includes receiving a request from a calling telephony communication device. Further, the method includes determining whether the received request is for monitoring the location. The method further includes automatically transmitting audio/video data captured via the called telephony communication device to the calling telephony communication device when the received request is determined to be one for monitoring the location.

Abstract: Various methods and apparatuses associated with the serving of data from a wireless mobile phone, including a wireless mobile phone, are described herein.

Abstract: Systems and methods for voice mail delivery may include receiving a voicemail by a device of a subscriber, determining if the subscriber is a member of a group of members, and, upon a determination that the subscriber is a member of the group, combining the voice mail message with a second voice mail message received by a member of the group other than the subscriber to generate a combined voice mail message.

Abstract: A background noise inserter server is described that includes a communication interface for communicating with a network, memory for storing background audio, and a processor coupled to the communication interface and the memory. The processor controls the server to connect to a phone call session in response to a session initiation protocol (SIP) invite from a calling device indicating that the calling device is requesting the background audio in the phone call session with a called device. The processor also controls the server to insert the background audio into the phone call session so that the inserted background audio is mixed with audio from the phone call session transmitted to both the calling device and the called device.

Abstract: A group routing server, communication devices, and related methods are described. The group routing server may comprise a processor operably coupled with communication elements and memory, and be configured to determine a destination communication device from among a plurality of communication devices to which an incoming call is to be routed, determine whether an assistive communication service is needed for providing interpretive services based, at least in part, on differing communication abilities between a far-end user associated with a far-end communication device initiating the incoming call and a near-end user associated with the destination communication device, route the incoming call to the assistive communication service according to the routing rules if the assistive communication device is determined to be needed, and route the incoming call directly to the communication service according to the routing rules if the assistive communication device is not determined to be needed.

Abstract: Techniques are provided for dynamically adapting the view from a conference endpoint that includes a presentation apparatus, such as a whiteboard. A first signal is received that includes a video signal derived from a video camera that is viewing a room during a conference session in which a person is presenting information on a presentation apparatus. During the video conference, switching is performed between the first signal and a second signal representing content being displayed on the presentation apparatus during the conference session for output and transmission to other conference endpoints of the conference session. The determination as to whether to supply the first signal (for a normal view of the conference room) or the second signal may be based on a position determination of the presenter or may be instead be based on an external view selection command received from another conference endpoint participating in the conference session.

Abstract: A portable terminal equipped with a projector and a method for displaying data using the portable terminal provides capabilities for both conferencing and video presentations. When a projection function is selected in the portable terminal while the portable terminal is making a video call with other portable terminal, presentation data that will be output via the projector is transmitted to another portable terminal. The presentation data and image data transmitted from the other portable terminal is output via the projector of the portable terminal.

Abstract: Embodiments described can more effectively complete complicated service transactions in a more efficient manner by having a team of well-trained professionals who are instantly “streamed” into any location as necessary. A two-way communication system can provide instant or quick access to the right expert at the right point in time, thereby converting what might otherwise be a negative customer experience into a positive sales and service opportunity.

Abstract: Quick Response barcodes (“QR Codes”) are used for videoconferencing between a peripheral device and a videoconferencing system, which can include a conferencing server and/or a videoconferencing unit. Conferencing related QR codes are embedded within video frames and are identified by either a peripheral device or a videoconferencing unit. Once identified, the device or unit acts according to the information provided by the QR code. The QR codes enables the peripheral device, videoconferencing unit, and conferencing server to operation in conjunction with one another even though one or more of the device may not share a compatible operation platform that would allow for direct communication of requests and responses.