Abstract: Example techniques relate to a playback device that facilitates queue identification. In an example implementation, a playback device receives, from a first controller, instructions representing a command to populate a playback queue with one or more first media items; the instructions are associated with a first application identifier corresponding to the first controller. Based on the received instructions, the playback device populates the playback queue with the one or more first media items and forms an association between the playback queue and the first application identifier. The playback device receives, from a second controller, instructions representing one or more first commands to access the playback queue; the instructions are associated with a second application identifier corresponding to the second controller.

Abstract: A system and method are provided herein for dynamically adjusting delay in an audio distribution system, the method comprising: determining what audio processing devices comprise each of a plurality of audio data channels, wherein each of the plurality of audio data channels comprises a path from a digital audio receiving device to a back end audio playing device; obtaining digital audio processing delays for each of the audio processing devices for each of the audio data channels; determining which of the audio data channels has the greatest delay in processing and transmitting digital audio data signals (digital audio data processing delay) prior to broadcasting the digital audio data signals as acoustic audio signals; determining a difference between the audio data channel with the greatest digital audio data processing delay and each of the remaining audio data channels (delay difference per channel); and adding a delay to each digital audio word in each different audio channel that substantially equalize

Abstract: This application provides a video call method and apparatus. The method includes: identifying at least one unread voice message in instant communication content during a video call; determining priority of each of the at least one unread voice message; determining, based on the priority of each unread voice message, a target voice message, where the target voice message is an unread voice message with a highest priority among the at least one unread voice message; and playing the target voice message in a target channel.

Abstract: One example method for ad hoc client audio device support for virtual conferences includes transmitting, via a first communication channel by a virtual conference device connected to a virtual conference hosted by a virtual conference provider, a first signal, the first signal including connection information to enable a network connection between a remote client device and the virtual conference device; receiving, by the virtual conference device via a second communication channel, a request to connect from the remote client device; connecting to the remote client device using the second communication channel; receiving, via the connection to the remote client device, an audio stream from the remote client device, the audio stream captured by a microphone of the remote client device; and providing the audio stream to the virtual conference.

Abstract: A call center data transfer system includes one or more processors that are configured to receive call data related to information provided by a caller during a first portion of a call with a first customer service representative. The one or more processors are also configured to assign an identifier to the call in response to receipt of an indication that the call should be transferred from the first customer service representative, associate the identifier with the call data in one or more databases, receive the identifier as an input during a second portion of the call with a second customer service representative, and use the identifier to retrieve the call data from the one or more databases. The one or more processors are further configured to display the call data via a display for visualization by the second customer service representative.

Abstract: Disclosed is an apparatus and method for audio encoding/decoding that is robust against coding distortion in a transition section. An audio encoding method includes outputting a frequency domain signal by time-to-frequency (T/F) transform of an input signal, outputting a frequency domain residual signal in which a frequency axis envelope is removed from the frequency domain signal by applying frequency domain noise shaping (FDNS) encoding to the frequency domain signal, outputting a time domain residual signal in which a time axis envelope is removed by performing linear prediction coefficient (LPC) analysis based on the frequency domain residual signal, and quantizing and transmitting the time domain residual signal.

Abstract: System and methods for providing calling party information are disclosed. In one implementation, a server for providing calling party information includes one or more processors configured to receive a query for calling party information from a carrier. The query includes an identifier associated with the calling party. The processors are further configured to determine a score based on one or more previously obtained queries, generate the calling party information based on the score, and transmit the calling party information to the carrier. The carrier transmits the calling party information to a device associated with the called party as a Caller ID Name (CNAM).

Abstract: Implementations are directed to utilizing an assistant to automatically navigate an interactive voice response (IVR) tree to arrive at a target state during an assisted telephone call. The assistant can receive input to initiate the assisted telephone call, identify an entity to engage with, on behalf of the user, and during the assisted telephone call, based on the input, and identify an IVR tree stored in association with the entity. In various implementations, navigation of the IVR tree can be modified based on interaction(s) detected at a client device subsequent to initiating the assisted telephone call. In various implementations, the assisted telephone call can be initiated from a search interface, and the target state can be associated with a given search result. In various implementations, the IVR tree can be dynamic in that only a subset of candidate state(s) of the IVR tree may be available as the target state.

Abstract: Technology for determining a queue position of a call from a user can include receiving, at an enterprise, the call from a user device associated with the user. The user device includes an application associated with the enterprise. The call is placed into an on-hold queue. A weighted level of importance associated with the call is determined based on call history information associated with the user device and call frequency associated with the user. The weighted level of importance is compared to at least one weight threshold. A wait time for the call is decreased based on the weighted level of importance meeting or exceeding the at least one weight threshold.

Abstract: An emergency response assistant system may generate emergency response insights and provide the insights to an emergency responder application for an emergency communications center (ECC), an operations center, or a first responder. The emergency response assistant system may include a data retrieval system and an augmentation and generation system. The data retrieval system may be configured to transform emergency response procedures into vectors that are stored in a vector database. The augmentation and generation system may be configured to perform a vector search of the vector database with an AI model using context from call (e.g., a 911 call) characteristics and external data sources and may be configured to display the results on a user interface of an emergency management application to provide emergency response procedure suggestions to a user of an ECC computing system, an operations center computing system, or a first responder computing device.

Abstract: An example computing device is configured to perform functions including receiving calibration data corresponding respectively to a plurality of playback devices, where each playback device in the plurality of playback devices is located in a respective playback environment other than a first playback environment. The functions also include receiving playback device characteristic data respectively indicating at least one playback device characteristic for each playback device of the plurality of playback devices. The functions also include, based on at least the calibration data and the playback device characteristic data, determining updated playback device configuration information and transmitting data indicating the updated playback device configuration information to a given playback device located in the first environment.

Abstract: Provided are an electronic device, a control method thereof, and a sound output control system of the electronic device, for example, a technique for controlling sound that is output from an electronic device located in the same space as a voice recognition device.

Abstract: Disclosed are systems, servers and methods for providing a novel framework that enables the unique cataloging and organization of audio files, upon which audio rendering experiences can be created and provided to requesting users, whether the users are individuals or third-party partners. The disclosed framework enables audio files to be stripped down, uniquely stored, and then stitched together in a novel manner that previously did not exist within the computing arts. The disclosed systems and methods, therefore, provide a novel platform where audio is not just provided to consumers, but audio experiences are compiled from various types of audio formats and types in a unique, dynamically determined manner for a listening user.

Abstract: Systems and methods for media playback via a media playback system include detecting a first wake word via a first network microphone device of a first playback device, detecting a second wake word via a second network microphone device of a second playback device, and forming a bonded zone that includes the first playback device and the second playback device. In response to detecting the first wake word, a first voice utterance following the first wake word is transmitted a first voice assistant service. In response to detecting the second wake word, a second voice utterance following the second wake word is transmitted to a second voice assistant service. Requested media content received from the first and/or second voice assistant service is played back via the first playback device and the second playback device in synchrony with one another.

Abstract: Access to functionality of a software service is enabled at a first device associated with a user based on the first device being in a primary mode. A connection may thereafter be established between the software service and a second device associated with the same user. In response to that connection, access to a subset of the functionality of the software service is limited at the second device based on the second device being in a secondary mode determined based on the second device. Because the first device and the second device are used by the same user, the software service does not represent those devices as separate users of the software service, but rather identifies only the first device, as the primary mode device, in connection with the user to other users of the software service.

Abstract: Disclosed embodiments include facilitating clock synchronization and/or synchronous playback among multiple playback devices in a group. An individual playback device estimates and/or calculates a clock time at a clock time source (or a time offset/error between the playback device and the clock time source) based on (i) first clock timing received from the clock time source via a primary timing link and (i) second clock timing received from the clock time source via a secondary timing link. In some embodiments, estimating and/or calculating a clock time and/or clock time offset/error comprises estimating and/or calculating the clock time and/or clock time offset/error with a state estimator, such as a Kalman filter, an extended Kalman filter, or other state estimator configured to estimate a clock time and/or clock time error based on clock timing received via two or more communications links.

Abstract: A remote healthcare system is described. The remote healthcare system includes a system interface that includes patient and user interfaces in the form of electronic device applications that are accessed by a patient and a user, respectively. The remote healthcare communication system enables secure, HIPAA compliant phone, video, and data-sharing between the patient and user. During a video session, the user may be able to access the patient's medical records and/or other patient health-related data.

Abstract: An immersive teleconferencing system includes three-dimensional sides positioned about a vertical axis forming a line of reflection of the immersive teleconferencing system. Tree-dimensional sides terminating at ends form an enclosure that houses a camera housed at a substantially central position. A first loudspeaker is disposed above the camera about the vertical axis and a second loudspeaker is disposed below the camera about the vertical axis.

Abstract: An electronic device receives a first media content item and receives information indicating: a first insertion time within the first media content item; and a second media content item to be played at the first insertion time and/or one or more properties of the second media content item. The electronic device stores the first media content item. The electronic device provides the first media content item to the second electronic device, including queuing the second electronic device to playback, in sequence and without user intervention: the first media content item until the first insertion time; the second media content item at the first insertion time; and the first media content item resumed after playback of the second media content item is ceased.

Abstract: A first playback is configured to (i) while connected to a local data network via a network interface using a first wireless networking protocol, receive a command to begin communicating with a second playback device in a group of playback devices for synchronous playback, (ii) based on the received command, begin communicating with the second playback device, (iii) determine that the second playback device is connected to the local data network using a second wireless networking protocol, (iv) based the determining, cause the second playback device to operate as a group coordinator of the group of playback devices, wherein the group coordinator (a) receives audio content from an audio source, and (b) transmits the audio content to the first playback device during rendering of the audio content by the group of playback devices, and (v) thereafter, receive the audio content from the second playback device.