Abstract: An example system is provided for playing media content with a media playback device in a vehicle The example system can obtain vehicle movement data indicative of movement of the vehicle and sound data indicative of sound in the vehicle. The example system can also determine that the vehicle movement data and the sound data are at a given level, and switch the media playback device to a low power consumption mode.

Abstract: A voice message (VM) received from a phone number is associated with a shared VM inbox that is accessible to a group of users. The group of users includes a first user and a second user. The VM is assigned to the first user. The first user is determined not to have responded to the VM within a predefined response time. Responsive to the determination that the first user did not respond to the VM within the predefined response time, the VM is reassigned to the second user; a callback action associated with the VM is enabled for the second user; and the callback action is disabled for the first user. A status associated with the VM is updated based on performance of the callback action.

Abstract: Provided are an electronic device, a control method thereof, and a sound output control system of the electronic device, for example, a technique for controlling sound that is output from an electronic device located in the same space as a voice recognition device.

Abstract: Prompt snippets (typically 800 ms long) that are used to detect voice prompts within a call waveform may be divided into smaller sniplet portions (approx. 100 ms) long. The presence of a prompt in a call waveform may be detected by detecting the sniplets and determining if a sufficient number of the sniplets of a snippet were detected in sequence and within allowable time constraints. The use of sniplets improves accuracy of prompt detection in call waveforms in lower quality transmissions.

Abstract: In some implementations, a system may identify, based on an account status of an account, one or more phone numbers associated with the account. The system may determine a confidence score of each phone number, based on historical call data and one or more phone number attributes, a rank of the phone number(s) based on corresponding confidence scores, and a quality score for each phone number based on a relative comparison of confidence scores of phone numbers of at least a subset of a plurality of users. The system may determine a daily call schedule, which may include a total frequency to call the user, based on the account status, a phone number frequency to call each phone number, based on one or more conditions related to corresponding quality scores, and a call order in which to call each phone number, based on the rank of the phone number(s).

Abstract: A first playback is configured to (i) determine that it is connected to a local data network using a first networking protocol, (ii) receive a command to join a second playback device in a group of playback devices that are configured for synchronous playback of audio content from an audio source, (iii) determine that the second playback device is connected to the local data network using a second networking protocol different from the first networking protocol, (iv) based on determining that the second playback device is connected to the local data network using a second networking protocol different from the first networking protocol, configure the first playback device as a group coordinator of the group of playback devices, and (v) while rendering the audio content, (a) receive the audio content from the audio source and (b) forward at least a portion of the received audio content to the second playback device.

Abstract: Implementations are directed to utilizing an assistant to automatically navigate an interactive voice response (IVR) tree to arrive at a target state during an assisted telephone call. The assistant can receive input to initiate the assisted telephone call, identify an entity to engage with, on behalf of the user, and during the assisted telephone call, based on the input, and identify an IVR tree stored in association with the entity. In various implementations, navigation of the IVR tree can be modified based on interaction(s) detected at a client device subsequent to initiating the assisted telephone call. In various implementations, the assisted telephone call can be initiated from a search interface, and the target state can be associated with a given search result. In various implementations, the IVR tree can be dynamic in that only a subset of candidate state(s) of the IVR tree may be available as the target state.

Abstract: A videoconferencing system includes a codec configured to receive a videoconferencing call, the codec including at least one application programming interface (API), a system controller configured to communicate with the codec using the at least one API, and at least one other videoconferencing component. The system controller is configured to send one or more commands to the at least one other videoconferencing component independently of the codec.

Abstract: A method, system, and computer program product for dynamic short dial allocation in emergency systems can be configured for acquisitioning, by a PSAP element, data from a caller, smart device and/or sensor processing and storing the data. Further, identifying, by a decision framework located at the PSAP side an emergency incident by means of the data and extracting, by the decision framework an appropriate emergency pattern for the identified emergency incident. Furthermore, gathering geolocation information from the caller, smart device and/or sensor and retrieving emergency services or departments at the geolocation area of the caller, smart device and/or sensor. Subsequently, providing appropriate emergency services or departments which must be notified according to the emergency incident to the call taker and displaying appropriate short dials for the emergency services or departments which must be notified.

Abstract: One or more computing devices, systems, and/or methods for ringless voicemail detection are provided. In an example, a first call attempt to a phone number may be detected. In response to detecting a second call attempt to the phone number occurring within a first threshold timespan of the first call attempt being detected, first processing of the second call attempt is withheld. In response to the first call attempt being cancelled within a second threshold timespan of the first call attempt being detected, second processing of the second call attempt is performed based upon a policy.

Abstract: A system comprising: (a) a compliance server adapted to receive an audio feed of a telephone conversation; (b) an identification module adapted to ascertain IP addresses from which said audio feed originates and identify participants in said telephone conversation using said IP addresses; and (c) an analysis module adapted to ascertain a subject of said telephone conversation.

Abstract: Methods and systems described in this disclosure receive a call from a device associated with a caller and request an indication of a context of the call. The system can send a request for authentication credentials in a push notification to the device. The push notification can be linked to an authentication tab or page in an application. After authentication of the caller, the system can direct the application to cause a tab or page associated with the subject matter of the call to be displayed on the qualified device.

Abstract: Methods and systems described in this disclosure receive a call from a caller, generate a first session through a first channel associated with the caller when the call is received and then send a request for authentication credentials to a device associated with the caller. In some embodiments, sending the request for authentication credentials generates a second session through a second channel associated with the caller. The caller can be authenticated to the first session using communication received during the second session through the second channel.

Abstract: A method for conducting a three dimensional (3D) video conference between multiple participants, the method may include receiving second participant metadata and first viewpoint metadata by a first unit that is associated with a first participant, wherein the second participant metadata is indicative of a pose of a second participant and an expression of the second participant, wherein the first viewpoint metadata is indicative of a virtual position from which the first participant requests to view an avatar of the second participant; generating, by the first unit, and based on the second participant metadata and the first viewpoint metadata, a second participant representation information; wherein the second participant representation information comprises a compact 3D model of the second participant and a second participant texture map; and determining, for the first participant and during the 3D video conference, a representation of virtual 3D video conference environment, wherein the determining is based

Abstract: Systems and methods are provided for video calling at a wrist-wearable device. The method includes receiving, at a wrist-wearable device that is coupled with one or more sensors, video data and audio data associated with a video call between a user of the wrist-wearable device and at least one other user distinct from the user. The method further includes while causing presentation of the video data via a display of the wrist-wearable device and the audio data via a speaker that is in communication with the wrist-wearable device, determining whether sensed data from the one or more sensors indicates that a video-viewing precondition is present at the wrist-wearable device. If the video-viewing precondition is not present at the wrist-wearable device, the method includes continuing to cause presentation of the audio data and ceasing to cause presentation of the video data at the wrist-wearable device.

Abstract: An example computing device is configured to perform functions including receiving calibration data corresponding respectively to a plurality of playback devices, where each playback device in the plurality of playback devices is located in a respective playback environment other than a first playback environment. The functions also include receiving playback device characteristic data respectively indicating at least one playback device characteristic for each playback device of the plurality of playback devices. The functions also include, based on at least the calibration data and the playback device characteristic data, determining updated playback device configuration information and transmitting data indicating the updated playback device configuration information to a given playback device located in the first environment.

Abstract: Embodiments for automatically distributing phone call recordings to interested parties generally include associating one or more forwarding criteria with each of one or more interested parties, establishing a phone call from a calling party to a destination number through an institutional phone system, recording the phone call, and, if the phone call satisfies one or more forwarding criteria associated with one or more interested parties, automatically distributing the recording of the phone call to the at least one interested party associated with the satisfied one or more forwarding criteria. Distribution may be by e-mail, by uploading the recording to a website that interested parties (and preferably only interested parties) can access, by queuing the recordings for export to physical media, and/or through a voice mail system. Calls may be selected for distribution based on the caller, the called party, conversation content, call time, or any other suitable criteria.

Abstract: In an example embodiment, a solution is provided that provides multiple call control service instances for each media server instance. When one of the call control service instances needs to be updated, the media server is instructed to direct newly received voice calls to another of the call control instances. The call control service instance to be updated remains operating normally until all voice calls handled by that call control service instance have ended naturally, but any new calls received during that time are directed to one of the other call control service instances. Only once all the voice calls handled by the call control service instance to be updated have ended is that call control service instance actually updated, without having had to disconnect a live call.

Abstract: A method for automatically detecting audio feedback in an input audio signal includes separately filtering the audio input signal with a plurality of separate analysis audio filters to generate a plurality of filtered audio signals. The separate analysis audio filters are different. Then, comparing at least two of the filtered audio signals to obtain an energy level difference. Performing one or more repetitions of the steps of filtering and comparing to establish a plurality of the energy level differences. Then comparing energy level differences from at least two of the repetitions to detect the audio feedback. The method includes features of automatically performing audio feedback suppression of the detected audio feedback.

Abstract: Provided is a means for professors and tutors to easily queue and manage students in a video conference session during online office hours or similar scenarios in which the professor gives one student one-to-one attention while other students wait their turn but are able to listen. Students queue in order of arrival, transparency is provided to students so that they know where they are in the queue relative to other students, and provides students with real-time status updates, thus reducing frustration and making the experience of waiting and queuing more psychologically palatable and pleasant. There is a current student having a one-on-one session with the professor; the rest are waiting and listening in the queue. Further, the professor need only click one button in order to place the current student at the back of the queue and bring the next student in the queue into the one-on-one session. A virtual reality room also has a queue.