Abstract: A high performance capability assessment model helps a chemical industry business meet the challenges of the global marketplace. As a result, the chemical industry business can achieve the clarity, consistency, and well-defined execution of core processes that reduce inefficiencies and waste that result from unnecessary process complexity and exceptions. In addition, the high performance capability assessment model helps the chemical industry business to identify specific areas in which improvements may be made and understand how to make the improvements, and establishes levels of capability along the way to reaching an ultimate capability goal.

Abstract: A mechanism to evaluate the value of employee competencies across a business entity is provided. Managers provide raw interpretations of employee competencies in a variety of selected competency areas. The raw evaluations of employee competencies are weighted and stored according to an organizational utility of each competency to the business entity, arriving at an adjusted competency value for each competency. Depth of an employee's competency in a particular area is evaluated by selecting the highest adjusted competency value for an employee and then compressing that highest adjusted competency value in order to level initial assessments of an employee's strongest skill. This compressed value is augmented by one or more accelerators based upon the assessments of the employee's other competencies. The result is an overall domain competency rating for the employee that can then be used for comparison against other employees in the business entity.

Abstract: An analysis tool guides the selection of an external agent who will interact with a selected organizational actor. The analysis tool helps to minimize mismatches in personality and behavior between the external agents and actors in the business. The analysis tool also coaches deal external agents on how to successfully interact with the selected organizational actor. As a result, there are fewer misunderstandings about project scope and requirements, there is better communication between individuals, and valuable deals are more frequently closed.

Abstract: Systems, methods, and computer program products are provided for monitoring the daily performance, as measured by customer impact, of technology systems that interface between a company and its customers. To do so, for example, embodiments of the present invention record, on a daily basis, the number of failed interactions between the company's customers and its technology systems, and, based on the recorded number of failed interactions, embodiments of the present invention provide performance measurements of the company's technology systems.

Abstract: In software systems for resource-constrained production planning (RCPP), it is often beneficial to determine a detailed association, or “pegging”, between the resources and the shipments that are enabled by those resources. Presented here is a software-implemented method for constructing a pegging of a production plan for an RCPP problem. The method is called “Pegging By Explosion” (PBE). This method, takes a feasible production plan and reconstructs it, using its own specialized incremental allocation technique. A Pegging By Monitoring technique is applied to this reconstruction in order to produce the pegging. The reconstruction is accomplished by a specialized “explosion” technique related to the explosion technique of Material Requirements Planning (MRP).

Abstract: Methods, systems, and apparatus, including computer program products, for implementing a software architecture design for a software application implementing sell from stock software useful to process quotations, capture orders, process delivery and invoice. The application is structured as multiple process components interacting with each other through service interfaces, and multiple service operations, each being implemented for a respective process component.

Abstract: Systems and methods of workforce scheduling are disclosed. One example embodiment, among others, comprises a computer-implemented method of scheduling workers. Each worker is associated with one of a set of flexibility classifications, which include non-flex-time and at least one flex-time. The method includes generating a set of shift instances to cover forecasted demand over a planning period, and assigning the shift instances to the set of workers by iterating through the each of the workers to assign at least a portion of the shift instances to a selected one of the workers. The assigning is such that total hours assigned to the selected worker depends on a number associated with the classification of the selected worker.

Abstract: A risk framework is described for computing application risks. A risk value associated with each of one or more products included in an application may be determined. The risk value associated with each of the products may be classified as declining software risk, not-permitted software risk, declining hardware risk, and not-permitted hardware risk and may be weighted and summed to produce a technical risk score. A business criticality score may be computed based on how critical the application is to a business. The technical risk score and the business criticality score may be weighted and summed to produce a composite risk score. Based on one or more of the scores, planning may be conducted and strategies may be formulated to mitigate risk.

Abstract: One or more content items associated with a content property are identified, each of the one or more content items associated with one or more performance measures. A rank score is determined for each of the one or more content items. One or more locations are identified for display proximate to the one or more content items based on the rank score for each of the one or more content items, and one or more other content items are provided for display in each of the one or more content item locations.

Abstract: A system for managing changes to obviate inefficiencies in business processes involves identifying business activities (36) being performed and categorising (34) the activities. Using the category designations (34) to reveal non-contributory activities, drivers of the causes of inefficiencies are identified. A second set of activities (46) incorporates outcomes of proposed improvements. Linking (38, 40, 42, 44) between existing (36) and improved (46) activity sets ensures necessary activities are incorporated to achieve the desired outcome. Linkages between the activities within the activity set and the business function that performs them also enables accountability and measures to be assigned.

Abstract: A method and apparatus for network-based sales force automation are provided that meet objectives of increasing sales and marketing efficiency and efficiency of technical and customer support by providing multi-dimensional displays of transactional information to users. Transactional information of deals, contacts, accounts, and leads is provided over the Internet using a Web browser. The information of related transactions is electronically linked, and the transactional information is electronically searchable using custom profiles. The transactional information is accessed and shared among host organization members according to a hierarchy and predefined territories. A Radar Screen Opportunity Display (RSOD) may be selected on which deal objects are displayed that represent the stages in a sales pipeline of corresponding deals.

Abstract: The present invention is directed to a method and system for measuring the biologically based responses of an audience to a presentation that provides sensory stimulating experience and determining a measure of the level and pattern of engagement of that audience to the presentation. In particular, the invention is directed to a method and system for measuring one or more biologically based responses of one or more persons being exposed to the presentation in order to determine the moment-to-moment pattern and overall level of engagement. Further, the invention can be used to determine whether the presentation or the content in the presentation is more effective in a population relative to other presentations (or content) and other populations and to help identify elements of the presentation that contribute to the high level of engagement and the effectiveness and success of the presentation for that population.

Abstract: A method and apparatus for network-based sales force automation are provided that meet objectives of increasing sales and marketing efficiency and efficiency of technical and customer support by providing multi-dimensional displays of transactional information to users. Transactional information of deals, contacts, accounts, and leads is provided over the Internet using a Web browser. The information of related transactions is electronically linked, and the transactional information is electronically searchable using custom profiles. The transactional information is accessed and shared among host organization members according to a hierarchy and predefined territories. A Radar Screen Opportunity Display (RSOD) may be selected on which deal objects are displayed that represent the stages in a sales pipeline of corresponding deals.

Abstract: A computer implemented method of providing feedback to a sales representative for a sales opportunity to a customer, comprising: determining, in dependence on information received from the sales representative, a probability that the sales opportunity will result in a sale by the sales representative; determining, in dependence on information received from the sales representative, a location on a sales cycle time line for the sales opportunity; assigning a priority to the sales opportunity in dependence on the location on the sales cycle time line and the probability that the sales opportunity will result in a sale; and rendering on a display a visual representation of the probability and the priority.

Abstract: Embodiments of the present invention include a method, system, computer program product, or a combination of the foregoing for creating a knowledge management system with an incident communication interface for production support incidents that is standardized and centralized across the channels and sub-channels in an organization. The incident communication interface system is used to track, identify, and resolve the incidents that occur throughout the organization. The incident communication interface allows business associates to initiate an incident ticket associated with an incident. The incident communication interface also communicates information related to an incident to business associates. The incident communication interface provides the business associates knowledge management system access. The incident communication interface receives user input including details related to resolving the incident and the incident details are stored in the incident report database.

Abstract: An automated employee selection system can use a variety of techniques to provide information for assisting in selection of employees. For example, pre-hire and post-hire information can be collected electronically and used to build an artificial-intelligence based model. The model can then be used to predict a desired job performance criterion (e.g., tenure, number of accidents, sales level, or the like) for new applicants. A wide variety of features can be supported, such as electronic reporting. Pre-hire information identified as ineffective can be removed from a collected pre-hire information. For example, ineffective questions can be identified and removed from a job application. New items can be added and their effectiveness tested. As a result, a system can exhibit adaptive learning and maintain or increase effectiveness even under changing conditions.

Abstract: An embodiment of the current invention is directed to determining that a wireless-service subscriber using a given mobile computing device is likely to transition to another provider (“to churn”). A list of mobile computing devices that have communicated with the given mobile computing device is determined. A relationship-strength value for each mobile computing device in the list is determined. A risk value of the given mobile computing device is determined based on the relationship-strength values of each of the mobile computing devices in the list that have churned. If the risk value is not greater than a risk value threshold, the given mobile computing device is not likely to churn. If the risk value is greater than the risk value threshold, the given mobile computing device is likely to churn.

Abstract: A method and system for customer segmentation using adaptive spectral clustering may include determining initial segmentation labels, determining new customer behavior data, formulating a single objective minimization function that integrates the initial segmentation labels with the new customer behavior data, and determining best fit to both the initial segmentation labels and the new customer behavior data simultaneously by minimizing the single objective minimization function.

Abstract: To determine if an intermediate stop in a multistop travel itinerary is a layover or an intermediate destination, a passenger utility value is calculated for the intermediate stop and the passenger utility value for the intermediate stop is compared to a passenger utility for a layover. The intermediate stop is determined to be a layover in response to the passenger utility value for the intermediate stop being greater than or equal to the passenger utility for a layover and the intermediate stop is determined to be an intermediate destination in response to the passenger utility value for the intermediate stop being less than the passenger utility for a layover.

Abstract: A global demand forecast is generated for a product group in a computer system, where the product group comprises a plurality of products of a predefined genre. A historical relationship between an aggregate of product level demand forecasts and actual demand for the products in the product group, and the global demand forecast are used to adjust a critical ratio employed to generate a product level demand forecast in the computer system for a product in the product group. The critical ratio expresses a probability that the product level demand forecast will exceed an actual demand for a corresponding product.