Abstract: A system for providing a two-way interactive 3D experience includes a first video capture system configured to capture a first set of images of a first person in a first location, and a first display system in the first location. A second video capture system is configured to capture a second set of images of a second person in a second location. A second display system is in the second location. A two-way communication link is configured to deliver the first set of images to the second display system for display and deliver the second set of images to the first display system for display. The second display system is configured to generate a substantially life-sized 3D display of the first person based on the first set of images.

Abstract: A communication filtering system comprising an authorization module and a management module. The authorization module is configured to selectively authorize an incoming call according to media content rendered by a media renderer. The management module is configured to manage filtering of multiple incoming calls directed to a telephony system according to the selective authorizations of the multiple incoming calls by the authorization module.

Abstract: In one embodiment, a method implemented on a video conference participant device includes: receiving video conference data for a video conference session, performing at least one of the following diagnostic tests: verifying receipt of a presenter image from a presenter video conference device where the presenter video conference device is in use by a participant of the video conference meeting, the participant designated as a presenter for said video conference meeting, verifying receipt of shared desktop content from the presenter video conference device, or verifying receipt of audio data from the presenter video conference device; and transmitting results of said performing to said presenter video conference device.

Abstract: The present invention provides systems and methods for the virtualization, aggregation, and distributed processing of facsimile communications. The Remote FAX Interconnect known as etherFAX® is a system and method that allows for the reception and delivery of information based on cloud computing infrastructure to or from one or more facsimile systems using Internet/web based communication protocols such as HTTP(S) as the transport between a facsimile capable application or hardware and the remotely accessible etherFAX® services.

Abstract: Real-time interactive broadcast sessions for client devices include: for each client device in the interactive broadcast session, configuring downstream video and audio ports for the interactive broadcast session between a central controller and the client device; receiving from each client device a selected broadcaster corresponding to a broadcaster flow control signal; in response to receiving the selected broadcaster from each client device, sending video and audio streams of the selected broadcaster to each client device over the interactive broadcast session; receiving a request from a given client device on the interactive broadcast session to interact with the selected broadcaster; configuring upstream and downstream video ports for one-to-one video chat session between the central controller and the given client device; and sending the video and audio streams of the given client device, and the video and audio streams of the selected broadcaster, to each client device over the interactive broadcast se

Abstract: Methods and systems are described for recording screen data and audio data relating to a call. The screen recording session is initiated and terminated within the controller, based on correlation between audio data and screen data from the call, without requiring involvement with a controller or Computer Telephony Integration (CTI) layer.

Abstract: Systems and methods for improving the audio quality in a living-room type of environment having multimedia equipment are described. The audio signals emanating from various speakers may be modified/altered, so as to capture audio signals with the highest signal-to-noise ratio. In the context of a video/audio call, where the positions of the microphone and speakers are generally fixed, the speaker outputs may be controlled/modified to provide an improved signal-to-noise ratio. The audio emanating from the central speaker may be subdued or eliminated to reduce significantly the problems that occur due to the audio from the center speaker being captured by the microphone, which is typically in close proximity to the center speaker. The audio may be provided to the speakers by various ways, such as HDMI, RCA, and so on.

Abstract: According to one aspect, a web optimized user device is provided. The web optimized device reduces complexity and facilitates interaction with web-based services and content. The web optimized device can be configured without a hard drive, facilitating integration of web-based services into a computing experience. The web optimized device presents a user interface that integrates video chat functionality into every aspect of the computer content accessed. In particular, a display manager manages the user interface presented and integrates video chat displays and features into the content displays in a content and/or context aware manner. These displays permit a user to intuitively interact with the video chat content and features while the user changes content, for example, web-based services, web-based applications, and other media content, without interruption of or interference from the video chat content.

Abstract: Methods and systems for managing messaging are described. An illustrative messaging system includes a processor and a content database storing video content and/or other content, and a user database that stores an identifier corresponding to a telecommunications carrier associated with a user mobile phone, and an indicator indicating the messaging capability of the mobile phone of the user. Code is stored in memory that is configured to provide for display on a terminal a faun via which a user can view a plurality of videos from the content database, select a video to be sent as a message, and specify a recipient for the video message. The system is optionally configured to initiate the transmission of an approval request message to a terminal, such as a mobile phone associated with the user, wherein the user can approve the sending of the video message to the recipient by taking an action in response to the approval request.

Abstract: Communication systems, video endpoints, and related methods are described. A video endpoint is configured to receive commands corresponding to functions of the video endpoint from a mobile electronic device responsive to a user interacting with a remote control interface of the mobile electronic device. The functions include in-call functions. A method includes performing the functions responsive to receiving the commands from the mobile electronic device. A method of transforming a mobile electronic device into a remote control device for the video endpoint includes storing computer-readable instructions at one or more servers. The computer-readable instructions are configured to instruct the mobile electronic device to provide the remote control interface and transmit the commands to the video endpoint.

Abstract: A method for transmitting a media stream in a video conference. The method includes, receiving a first media stream sent by a conference server, where the first media stream includes video and audio information of all conference participants in the video conference, receiving a select instruction, where the select instruction is selecting, from the video and audio information of all the conference participants, a conference participant corresponding to required video and audio information, sending a transmission request message to the conference server according to the select instruction by using a web real-time communication (WebRTC) application, where the transmission request message includes identification information of the selected conference participant, and receiving a second media stream that is sent by the conference server according to the identification information, where the second media stream includes the video and audio information of the selected conference participant.

Abstract: In accordance with disclosed embodiments, there are provided methods, systems, and apparatuses for implementing instant social image cobrowsing through the cloud, including, for example, means for loading an application at the client device, the application displaying a graphical interface at the client device; receiving input at the graphical interface of the client device to initiate an instant share session; generating an action at the client device to request an instant share session; communicating the action from the client device to a remote host organization via a public Internet; receiving, at the client device, a pointer to a dynamically created co-browse site at the host organization responsive to communicating the action from the client device to the remote host organization; following the pointer to the dynamically created co-browse site at the host organization communicably linking the client device with the host organization; and exchanging a video telephony stream between the client device and

Abstract: A computer aided prioritization (CAP) system may receive, from the emergency event reporter device, an emergency event including a priority selected from a set of event priorities and a type of event selected from a set of event types associated with the selected event priority; determine, based on the emergency event and without querying the emergency event reporter device for additional information, whether the emergency event indicates a higher priority emergency event to be handled by a computer aided dispatch (CAD) system or a lower priority emergency event to be handled automatically by a computer aided event module (CAEM); and selectively route the emergency event report to at least one of the CAD system and the CAEM according to the determination.

Abstract: A method and communication system are disclosed for conducting a conference among sets of conference participants connected by a communication system. This system has at least one conference server, at least one image reproduction unit at each conference environment and at least one microphone at each conference environment. The method involves calculating respective virtual images of a majority of the conference environments, each virtual image containing at least one image corresponding to at least one conference participant who is present at that conference environment, calculating an aggregate representation of the virtual images of all conference environments and displaying the aggregate representation on at least one image reproduction unit. The method also calculates an individual representation for an individual conference participant and provides the individual participant with the individual representation while simultaneously providing to that individual the aggregate representation.

Abstract: A system that incorporates teachings of the present disclosure may include, for example, a set-top-box (STB) having a controller to operate the STB coupled to an interactive television network as an audio visual answering machine using a digital video recorder forming a part of the STB, use at least one camera coupled to the STB to capture video, use at least one microphone coupled to the STB to capture audio, present video from at least a calling party on a television set coupled to the STB, and present audio from at least the calling party on speakers coupled to the STB. Other embodiments are disclosed.

Abstract: An example partially transmissive display is provided to output data to a user. The partially transmissive display can include a capture device to receive captured data transmitted through the partially transmissive display, and data generated on and/or reflected from the partially transmissive display. A cross-talk reduction component may be included to receive the captured data and a remote signal comprising displayed content on the partially transmissive display. The cross-talk component may utilize the remote signal and the captured data to reduce cross-talk and output a corrected signal to one or more remote participants.

Abstract: A system for scheduling resources and rules for routing includes a server connected to a network, a scheduling application executable from the server, and at least one programmable software agent for scheduling routing rules. The scheduling application receives statistics about forecast arrival rates for incoming interactions and current resource availability data and schedules resources and routing rules according to the forecast requirements the software agent propagating the portion of scheduling relative to the routing rules.

Abstract: A novel technique allows synchronizing a plurality of audio and video streams received at a receiving media relay endpoint via an intermediate node, such as a media relay multipoint control unit. The received streams were generated by a plurality of transmitting media relay endpoints and been relayed to the plurality of receiving media relay endpoints via the intermediate node, but are seen as being using a single time domain, in terms of wall clock and manipulated timestamps, while preserving the correct capture time.

Abstract: Methods and systems are provided for receiving a communication, analyzing the communication in real-time or near real-time using a computer-based communications analytics facility for at least one of a language characteristic and an acoustic characteristic, wherein for analyzing the language characteristic of voice communications, the communication is converted to text using computer-based speech recognition, determining at least one of the category, the score, the sentiment, or the alert associated with the communication using the at least one language and/or acoustic characteristic, and providing a dynamic graphical representation of the at least one category, score, sentiment, or alert through a graphical user interface.

Abstract: A method, computer program product, and computer system for receiving, at a computing device, a call from a first telephony device using a telephone number associated with a second telephony device and a web-based user account. An indication of the call is received at the computing device where the web-based user account is signed into. An input is received at the computing device to accept the call. A conferencing application session associated with the web-based user account is initiated at the computing device between the first telephony device and the computing device based upon, at least in part, receiving the input to accept the call.