Abstract: A voice over Internet protocol communication system and method provides infrastructure components as intermediaries between networks, the components include multi-protocol session controllers and a multi-protocol signaling switch as well as a management system. The session controllers process calls and participate in the calls that flow through it. The session controllers process calls that are either at the edge of the network or at the core of the voice over Internet protocol network. The session controllers associate calls with one another in call peers for incoming calls as ingress call peers and for outgoing calls as egress call peers. A centralized database of call routing policies is provided to the session controllers. The session controllers provide cost management, topology hiding, and inter-working, or conversion, of calls from SIP networks to H.323 networks for both voice and video.

Abstract: Systems and methods are provided for enabling real-time synchronous communication with persons appearing in image or video files. For example, an image or video file is displayed on a display screen of a computing device. The computing device detects a user selection of a person present in the displayed image or video. A request is sent from the computing device to a service provider for profile information associated with the user-selected person. The computing device receives from the service provider profile information associated with the user-selected person, wherein the profile information includes a communications address of the user-selected person. The communications address is utilized to initiate a communications session on the computing device with the user-selected person present in the displayed image or video.

Abstract: A method, apparatus and computer program product for protecting privacy of a customer and an agent using face recognition in a video contact center environment is presented. A video call is initiated by a customer to a contact center. The customer video is muted while audio of the customer is provided to an agent of the contact center. A determination is made regarding whether a face is present in a video image of the customer. When a presence of a face is determined in the video image of the customer, then video of the customer is enabled. When a presence of a face is not present in the video image of the customer then the customer is notified so the customer can take appropriate action.

Abstract: A perspective-correct communication window system and method for communicating between participants in an online meeting, where the participants are not in the same physical locations. Embodiments of the system and method provide an in-person communications experience by changing virtual viewpoint for the participants when they are viewing the online meeting. The participant sees a different perspective displayed on a monitor based on the location of the participant's eyes. Embodiments of the system and method include a capture and creation component that is used to capture visual data about each participant and create a realistic geometric proxy from the data. A scene geometry component is used to create a virtual scene geometry that mimics the arrangement of an in-person meeting. A virtual viewpoint component displays the changing virtual viewpoint to the viewer and can add perceived depth using motion parallax.

Abstract: A call center system has a computerized server executing software (SW) from a machine-readable medium, a data collection function of the SW enabled for collecting data regarding incoming transactions, a data processing function coupled to the data collection engine and enabled for processing the data collected against a set of business rules, the data processing function determining a priority level for individual ones of the incoming transactions, and a distribution function enabled for distributing a priority indication determined by the data processing function to one or more presentation interfaces accessible to agents, at or near the time the associated transaction is engaged by the agent.

Abstract: Embodiments disclosed herein provide systems and methods for selectively recording high quality media in a videoconference. In a particular embodiment, a method provides receiving a plurality of video streams from a plurality of videoconferencing clients. The method further provides streaming video at a first quality level for the plurality of video streams to a first videoconferencing client of the plurality of video conferencing clients. At a first point in time while streaming the video, the method provides identifying a first video stream of the plurality of video streams that should be recorded at a higher quality level than the first quality level and recording the first video stream at the higher quality level from the first point in time.

Abstract: Implementations of the present application relate to caller preview data and call messages based on caller preview data. In some implementations, a method includes sending, by a caller device, a call request to one or more callee devices, and establishing a connection to at least one callee device prior to receipt of an acceptance of the call request by the callee device. At least a portion of caller preview data is transmitted to the callee device over the connection prior to the receipt of the call acceptance. In response to determining that the at least a portion of the caller preview data has been transmitted for a particular time period without receipt of the acceptance of the call request, information is transmitted to instruct a call message to be stored on the callee device, where the call message includes at least a part of the caller preview data.

Abstract: Systems and methods are provided for enabling real-time synchronous communication with persons appearing in image or video files. For example, an image or video file is displayed on a display screen of a computing device. The computing device detects a user selection of a person present in the displayed image or video. A request is sent from the computing device to a service provider for profile information associated with the user-selected person. The computing device receives from the service provider profile information associated with the user-selected person, wherein the profile information includes a communications address of the user-selected person. The communications address is utilized to initiate a communications session on the computing device with the user-selected person present in the displayed image or video.

Abstract: A video call method and system may use a two-way transmission of a visual effect or an auditory effect. A server may manage and store content that includes visual information or auditory information as an effect to apply to a video call in association with an effect identifier. A server may receive, during the video call, an effect identifier and may transmit the visual information or audio information associated with the effect identifier to a reception-side electronic device together with a data packet for the video call.

Abstract: The present invention provides systems and methods for the virtualization, aggregation, and distributed processing of facsimile communications. The Remote FAX Interconnect known as etherFAX® is a system and method that allows for the reception and delivery of information based on cloud computing infrastructure to or from one or more facsimile systems using Internet/web based communication protocols such as HTTP(S) as the transport between a facsimile capable application or hardware and the remotely accessible etherFAX® services.

Abstract: A method and apparatus for compositing images in a portable terminal are provided. The method includes acquiring a plurality of images, displaying a plurality of candidate composition regions in each of the plurality of images, selecting a composition region of each of the plurality of images based on a user input, and compositing the plurality of images by using the composition regions of the plurality of images.

Abstract: Methods and apparatus are provided for establishing a parallel call session based on a 3-Box architecture. Connection information of a first electronic device is received from a first control point. A video call request message is generated for requesting setup for a video call. The video call request message includes the connection information of the first electronic device. The video call request message is sent to a second mobile device. The connection information of the first electronic device is transmitted to a second control point, to request video call setup.

Abstract: A conference system is provided with enhanced settings capabilities. A controller can poll for settings at each endpoint in a conference system and be able via the video stream to selectively display and compare settings among the endpoints. One location can push its settings to one or more locations to overcome failures or degradation in the conference. The settings between different controllers may be rationalized via a common denominator method or tabular method to build a knowledge of how to configure conferences and to automate responses to problems.

Abstract: A system and method providing gesture controlled video conferencing includes a local capture device detecting movements of a user in a local environment and an audio/visual display. A processor is coupled to the capture device and a remote capture device and a remote processor at a remote environment via a network. The local processor includes instructions to render a representation of the remote environment on the display responsive to the remote processor and remote capture device. The processor also tracks movements of a local user in a space proximate to the local capture device. Responsive to a user gesture detected at the local capture device, the audio or visual signals provided by the remote capture device are altered to change the representation of the remote location is altered locally.

Abstract: Extracting and sharing user preference information includes receiving a call from a user device, retrieving user information from a user account stored in a user databank in response to receiving the call, executing a data backup operation to share the user account information with at least one established account partner remotely via a secure communication channel, wherein executing the data backup operation comprises transmitting the user account information to a remote databank of the at least one established account partner over the secure communication channel.

Abstract: A system and method for manipulating images in a videoconferencing session provides users with a 3-D-like view of one or more presented sites, without the need for 3-D equipment. A plurality of cameras may record a room at a transmitting endpoint, and the receiving endpoint may select one of the received video streams based upon a point of view of a conferee at the receiving endpoint. The conferee at the receiving endpoint will thus experience a 3-D-like view of the presented site.

Abstract: A video conference system including at least one client device and a host device able to be connected to the client devices and a remote device is provided. The host device obtains at least one piece of candidate video data as well as multiple pieces of to-be-integrated audio data, selects one piece of video data from the candidate video data, integrates the to-be-integrated audio data and sends the selected video data and the integrated audio data to the remote device, where the to-be-integrated audio data includes client audio data and host audio data, the candidate video data includes at least one piece of client video data and host video data. Video and audio processing devices corresponding to the client device and the remote device are also provided.

Abstract: A shared communication terminal, a communication system, and a method of communication.

Abstract: Implementations of the present application relate to caller previews for video calls. In some implementations, a method includes sending, by a caller device, a call request to a callee device and determining an identifier associated with the callee device. The method determines whether the identifier is associated with an address book of the caller device, and/or is in an outgoing call record of the caller device. An acknowledgment is received from callee device, and, upon receipt of the acknowledgment, a connection is established with the callee device. Based on determining that the identifier is associated with the address book and/or in the outgoing call record, at least a portion of a caller video is transmitted over the connection with the callee device. The caller video is transmitted prior to receipt of an acceptance of the call request from the callee device.

Abstract: The described implementations relate to enhancement images, such as in videoconferencing scenarios. One system includes a poriferous display screen having generally opposing front and back surfaces. This system also includes a camera positioned proximate to the back surface to capture an image through the poriferous display screen.