Abstract: A system and method for omnichannel text-based routing, transfer, and customer-to-enterprise communications. The system is a cloud-based network containing an interaction control server, a routing engine, an optimization engine, a media translation server, a mobile application, a business entity portal, mobile and compute devices for business enterprise and customer, and an enterprise database. Taken together or in part, said system optimizes customer interactions by delivering context aware text message, chat or email to customers; and when requested by customer, optimally routes with context, based upon a multitude of variables, to best available resource to handle the customer interaction. The system may be accessed through web browsers or purpose-built computer and mobile phone applications.

Abstract: Systems and methods are provided for centralized validation of potential network calls, such as calls proposing database transactions, on a distributed system. The distributed system may include multiple systems that apply independent criteria for validating proposals, which criteria may not be available external to the individual systems. Moreover, the systems may lack an ability to validate proposals prior to submitting such proposals for commitment. A centralized network call parameter validation system as disclosed herein may validate potential network calls with high confidence by applying probability models of data pattern and hashing digit checksum to potential network call parameter values, which models are generated based on statistical analysis of historical network call values.

Abstract: In one embodiment, an eyeglass frame includes a lens holder, a first temple with a first end close to the lens holder and a second end, a second temple, an electrical connector and a printed circuit board. The printed circuit board with at least one electrical component can be in the first temple. The connector can be close to the first end of the first temple, facing downward, and electrically connected to the at least one electrical component. In an embodiment, a pair of glasses can perform hearing enhanced functions to enhance audio signals for the user to hear. One embodiment is configured to be a headset. One embodiment has audio and/or textual output capabilities for a user to communicate in different ways depending on configuration, user preferences, prior history, etc. In one embodiment, the communication between users is achieved by short audio or textual messages.

Abstract: Audio objects are associated with positional metadata. A received downmix signal comprises downmix channels that are linear combinations of one or more audio objects and are associated with respective positional locators. In a first aspect, the downmix signal, the positional metadata and frequency-dependent object gains are received. An audio object is reconstructed by applying the object gain to an upmix of the downmix signal in accordance with coefficients based on the positional metadata and the positional locators. In a second aspect, audio objects have been encoded together with at least one bed channel positioned at a positional locator of a corresponding downmix channel. The decoding system receives the downmix signal and the positional metadata of the audio objects. A bed channel is reconstructed by suppressing the content representing audio objects from the corresponding downmix channel on the basis of the positional locator of the corresponding downmix channel.

Abstract: Provided is a method for querying questions. The method includes: acquiring input information of a user; acquiring intention information of the user based on the input information of the user; determining an answer generation rule; and generating, based on the input information and the intention information, a first answer in accordance with the answer generation rule, and providing the first answer to the user.

Abstract: Embodiments of the present invention provide systems, methods, and computer storage media for music-aware speaker diarization. In an example embodiment, one or more audio classifiers detect speech and music independently of each other, which facilitates detecting regions in an audio track that contain music but do not contain speech. These music-only regions are compared to the transcript, and any transcription and speakers that overlap in time with the music-only regions are removed from the transcript. In some embodiments, rather than having the transcript display the text from this detected music, a visual representation of the audio waveform is included in the corresponding regions of the transcript.

Abstract: Described, herein, relates to a system and method of accurately and efficiently detecting a tone of a batch of text that achieves both high performance and interpretability by leveraging a multi-head self-attention architecture. The presence of a tone in a batch of text provides a challenge to the performance of a sentiment analysis, since there is an inherent ambiguity in sarcastic expressions that makes sarcasm detection difficult through purely text-based interactions. As such, the multi-head self-attention architecture includes distinct components of routing data through modules comprising data pre-processing, multi-head self-attention, gated recurrent units, and classification, resulting in a modeling system with improved interpretability and accuracy.

Abstract: Systems, methods, and non-transitory computer readable media including instructions for interpreting facial skin micromovements are disclosed. An example head mountable system includes a housing configured to be worn on a head of a wearer. The head mountable system also includes at least one detector integrated with the housing and configured to receive light reflections from a facial region of the head and to output associated reflection signals. The head mountable system also includes at least one microphone associated with the housing and configured to capture sounds produced by the wearer and to output associated audio signals. The head mountable system also includes and at least one processor in the housing, configured to use both the reflection signals and the audio signals to generate output that corresponds with words articulated by the wearer.

Abstract: Ambisonics audio such as may be used for computer simulations such as computer games is improved by using multi-order optimizations that frame an optimization problem that minimizes a cost function across a subset of Ambisonics orders for a chosen Ambisonics order “N”. In a simple form, this cost function minimizes error across all orders (0<=n<=N), and additional weighting is applied to emphasize or de-emphasize particular orders. The cost functions and optimization criteria may be different for binaural and speaker outputs.

Abstract: A headset, during play of a particular game, receives a plurality of audio channels carrying game sounds and determines whether a first of the game sounds overwhelms a second of the game sounds. In response to the determination, the headset adjusts a level of one or more of the audio channels such that perceptibility of the second game sound is improved relative to perceptibility of the first game sound prior to the adjustment, wherein for the adjustment, a level of one or more of the audio channels carrying the first game sound is decreased while a level of one or more of the audio channels carrying the second game sound is maintained or increased. The audio channels include three or more audio channels and the adjustment of the level of the audio channels is performed while the three or more audio channels are combined into two stereo channels.

Abstract: A system and method are disclosed for generating a teleconference space for two or more communication devices using a computer coupled with a database and comprising a processor and memory. The computer generates a teleconference space and transmits requests to join the teleconference space to the two or more communication devices. The computer stores in memory identification information, and audiovisual data associated with one or more users, for each of the two or more communication devices. The computer stores audio transcription data, transmitted to the computer by each of the two or more communication devices and associated with one or more communication device users, in the computer memory. The computer merges the audio transcription data from each of the two or more communication devices into a master audio transcript, and transmits the master audio transcript to each of the two or more communication devices.

Abstract: To filter unwanted sounds from a conference call, a first voice signal is captured by a first device during a conference call and converted into corresponding text, which is then analyzed to determine that a first portion of the text was spoken by a first user and a second portion of the text was spoken by a second user. If the first user is relevant to the conference call while the second user is not, the first voice signal is prevented from being transmitted into the conference call, the first portion of text is converted into a second voice signal using a voice profile of the first user to synthesize the voice of the first user, and the second voice signal is then transmitted into the conference call. The second portion of text is not converted into a voice signal, as the second user is determined not to be relevant.

Abstract: Systems and methods for debriefing an offboard pilot by enabling a dynamic priority filter to identify relevant voice communications recorded by a playback system in conversations between air traffic control and a pilot by transcribing, the conversations recorded by the playback system, for processing; identifying text content transcribed in the conversations using a speech engine for analysis of the text content for filtering into a set of multiple levels wherein each level contains a set of text messages; tagging at least one text message associated with context with a contextual tag to identify a category in-flight events with the at least one text message; assigning a priority to the at least one tagged text message to generate at least one set of priority tagged messages; enabling the offboard pilot to select based on a category and priority a set of tagged messages; and displaying the set of tagged messages.

Abstract: Systems, methods, and computer-readable storage media for providing communication recommendations to users. The system receives electronic transcripts associated with a first user and generates, based on the transcripts, a communication profile of the user. The system also receives additional user transcripts associated with a plurality of additional users and generates additional communication profiles for those additional users based on the additional transcripts. The system receives a request to communicate with at least one user within the plurality of additional users regarding a specified topic, identifies a second user from within the plurality of additional users, and generates a communication initiation recommendation for the first user to communicate with the second user. The system then transmits the communication initiation recommendation to a first user computing device associated with the first user.

Abstract: A support apparatus includes a generation apparatus and an analysis apparatus. The generation apparatus executes (a-1) to (a-5) with I=1 to n, and generates pieces of process information. The generation apparatus extracts material words from a document i in (a-1), extracts a treatment word i from the document i in (a-2), extracts a synthesis condition i from the document i in (a-3), extracts a characteristic value i related to a target material from the document i in (a-4), and associates the material words, the treatment word i, the synthesis condition i, and the characteristic value i with each other to generate process information i in (a-5). The analysis apparatus includes a combiner that generates composite process information including a common part common to the pieces of process information and different parts different among the pieces of process information, and an outputter that outputs the composite process information.

Abstract: An audio recording management method includes creating a text transcript of an audio recording by converting speech to text, matching and managing the text transcript and a memo written during recording or playback of the audio, and providing the text transcript in connection with the memo.

Abstract: A method for processing a dialog between a user and an electronic device, including obtaining, by the electronic device, a voice query of the user; providing, by the electronic device, a voice response for the voice query, the voice response including a plurality of portions; identifying, by the electronic device, an occurrence of at least one event while providing the voice response; and modifying, by the electronic device, the voice response to include information about the at least one event.

Abstract: Methods and systems are disclosed herein for improving the quality of audio for use in a biometric. A biometric system may use machine learning to determine whether audio or a portion of the audio should be used as a biometric for a user. A sample of the user's voice may be used to generate a voice signature of the user. Portions of the audio that do not meet a similarity threshold when compared with the voice signature may be removed from the audio. Additionally or alternatively, interfering noises may be detected and removed from the audio to improve the quality of a voice biometric generated from the audio.

Abstract: An apparatus includes at least one memory, instructions, and processor circuitry to execute the instructions to track movement of a head of a user wearing earphones, the earphones to move with the movement of the head of the user, the earphones to be communicatively coupled to a computing device. The processor circuitry is to obtain media content, the media content including first audio data for a first channel and second audio data for a second channel. The processor circuitry is to adjust, based on the movement of the head of the user, the first audio data for the first channel and the second audio data for the second channel. The processor circuitry is to cause the adjusted first audio data and the adjusted second audio data to be played by the earphones.

Abstract: A piezoelectric speaker (10) includes a piezoelectric film (35), a first joining layer (51), and an interposed layer (40). The piezoelectric film (35) includes a first electrode (61), a second electrode (62), and a piezoelectric body (30) sandwiched by the first electrode (61) and the second electrode (62). The first joining layer (51) is a layer having pressure-sensitive adhesiveness or adhesiveness. The interposed layer (40) is disposed between the piezoelectric film (35) and the first joining layer (51). Both principal surfaces of the piezoelectric film (35) vibrate up and down as a whole.