Abstract: Programs, systems, and methods for generating a support tree for automated resolution of user issues. In some embodiments, historical data may be obtained from a history of support interactions including historical issues and solutions to the historical issues. Most used solutions may be determined and stored with associated historical issues. Clusters of issues and solutions may be generated and labeled for generation of support tree nodes. Furthermore, solutions may be correlate such that a plurality of solutions may be provided for the resolving user issues. In some embodiments, issue data indicative of user issues may be provided by users. As the user provides issue data, deflections between nodes on the support tree may narrow a field of potential solutions to one or more solutions to be provided to the user.

Abstract: Methods and apparatus to facilitate matching of names for same media content are disclosed. Example methods include analyzing first data associated with first media content and, when a program name/identifier and/or episode name/identifier is not identified in the first data, supplementing the data with second data to form third data and processing the third data with respect to fourth data associated with second media content and calculating a composite match score including a program match score and an episode match score based on processing the third data with respect to the fourth data. When the first media content is determined to match the second media content based on the processing of the third data with respect to the fourth data and a comparison of the composite match score to a threshold is satisfied, a normalized media name is generated for the first media content and the second media content.

Abstract: The subject matter described herein relates to methods, systems, and computer readable media for dynamic cluster-based search and retrieval. An example method for dynamic cluster-based search and retrieval occurs at a server.

Abstract: A processor may transcribe an electronic representation of a dialogue. The processor may identify one or more question-answer pairs from the electronic representation. The processor may generate based upon the one or more identified question-answer pairs a summary of the dialogue. The processor may display the summary of the dialogue to a user.

Abstract: A system and a method creating an intelligent memory and providing contextual intelligent recommendations is provided. The invention provides extracting electronic communications data associated with active user data. Further, the invention provides performing a keyword tagging operation on conversation data present in the extracted electronic communications data based on a pre-generated keywords map. The invention provides generating a multi-relational model representative of conversation data associated with the electronic communications data in the form of graph nodes based on the keywords stored as the first tag and the second tag. The invention provides transmitting one or more electronic Recommendation Action Communication (RAC) with embedded application program interface calls based on the multi-relational model, the embedded application program interface calls enabling actions to be taken on information units via a single click.

Abstract: Example embodiments relate to a network-based workflow system, employed for receiving workflows, defining one or more data-object types based on the workflows, generating data-objects, assigning a workflow from among the one or more workflows to the data-object, and managing the data-object through various states of based on the workflow. As discussed, a “workflow” refers to orchestrated and repeatable patterns enabled by a systematic organization of resources into processes that transform and modify presentations of data-objects based on corresponding data-object states. A workflow may therefore comprise a set of states, wherein each state is linked to another state by one or more transitions, and wherein the transitions are associated with a set of events which may occur at each state.

Abstract: A method, computer program product, and computer system identifying an intent relating to a query associated with an object. A plurality of informational items associated with the object may be identified. At least a first informational item associated with the object for which a first portion of information is already known may be identified. At least a second informational item associated with the object for which a second portion of information is unknown may be identified. A question may be generated to determine the second portion of information based upon the second portion of information being unknown. An answer may be received to determine the second portion of information. A response to the intent relating to the query may be provided based upon the first informational item for which the first portion of information is already known and the answer for the question generated to determine the second portion of information.

Abstract: A method for managing file based backups (FBBs) includes obtaining, by a FBB metadata file manager and by an application, a file request for a file stored in a FBB, wherein the FBB is stored in a backup storage system, identifying, using a FBB metadata file of the FBB, a storage location of the file, initiating generation of a temporary storage device, storing a copy of the file in the temporary storage device using the storage location and the FBB, and initiating, after the storing, access to the copy of the file for the application.

Abstract: Various methods are provided for determining and displaying local content. One example method may comprise receiving input, at an interface of a global positioning system (GPS) enabled mobile device, to open a mobile application, and without any additional input, accessing a location service of the GPS enabled mobile device to determine a GPS location and a current time and automatically generating a query, identifying local content from a content index in accordance with an editing target, and upon determination that the number of articles specified by the editing target has not been met, climbing, by an editing algorithm, a place hierarchy to determine a larger geographic area in which to meet the editing target, the larger geographic area containing the location, and displaying the results, via an interface, on the GPS enabled mobile device.

Abstract: Content of an object of a source system for backup is received at a backup system different from the source system. A standby version of at least a portion of the object of the source system is maintained at a recovery system. A backup of the received content is performed using the backup system. In response to a request to place the standby version at a specified recovery time point, backup data utilized in updating the standby version to the specified recovery time point is provided to the recovery system via the backup system.

Abstract: Disclosed are various examples for downloading data objects by enforcing a threshold amount of allocated data. In one example, among others, an application downloads a first subset of the files from a remote file management system. A user interface displays file system entries that represent the first subset of downloaded files and a second subset of undownloaded files from the remote file management system. The application detects an event for a respective file system entry associated with a respective file from the second subset of undownloaded files. The respective file is downloaded from the remote management system.

Abstract: Techniques are provided for incremental backup to an object store. A request may be received from an application to perform a backup from a volume hosted by a node to a backup target within the object store. A set of changed files within the volume since a prior backup of the volume was performed to the backup target is identified, along with metadata associated with the set of changed files. The metadata is utilized to identify changed data blocks comprising data of the set of changed files that was modified since the prior backup. The changed data blocks are backed up to the object store.

Abstract: A system and method converts a list that may be used for tracking, into an input that can be used by backup and recovery software to avoid backing up certain virtual machines in a multiple cluster backup configuration, network coupled, environment.

Abstract: A cross-platform data migration method and a cross-platform data migration system include generating backup data of a virtual machine in a host system, identifying a first file format associated with backup data, converting the first file format associated with backup data into a platform-neutral file format associated with backup data, and storing the backup data in the platform-neutral file format in a first storage platform.

Abstract: Techniques that facilitate graph similarity analytics are provided. In one example, a system includes an information component and a similarity component. The information component generates a first information index indicative of a first entropy measure for a first graph-structured dataset associated with a machine learning system. The information component also generates a second information index indicative of a second entropy measure for a second graph-structured dataset associated with the machine learning system. The similarity component determines similarity between the first graph-structured dataset and the second graph-structured dataset based on a graph similarity computation associated with the first information index and the second information index.

Abstract: An apparatus for medical text processing comprises processing circuitry configured to: obtain a trained model, wherein the trained model is trained to classify medical text documents with a medical classification code; apply the trained model to at least one medical text document to obtain weightings for text terms included in the at least one medical text document, wherein the weightings are associated with the medical classification code; and use the weightings to perform a searching or indexing process.

Abstract: Techniques for efficiently exporting snapshot changes are provided. In some embodiments, a system may receive a first snapshot of a data set in a storage system and a second snapshot the data set in the storage system. The system may further generate actions based on differences between the first snapshot and the second snapshot to produce a list of actions, wherein a modification to a file or directory path having a first directory location includes a first action to rename a file from the first directory location to a temporary storage location and a second action to rename the file from the temporary storage location to a second directory location; and provide the generated actions to a backup system. The backup system may apply the generated actions to a first backup associated with the first snapshot to produce a second backup associated with the second snapshot.

Abstract: Embodiments for a data protection method of grouping assets for protection policy assignment based on asset metadata by defining a set of metrics characterizing each asset in the system and comparing each metric of an asset with corresponding metrics of other asset groups each containing one or more other assets. A unique protection policy is assigned to each group for application to each asset within a respective group. An overall affinity percentage of the metrics of asset with the corresponding metrics of each group is determined, and the asset is automatically grouped into the group based with the highest overall affinity percentage. The user is prompted to confirm the automatic grouping or to select a different group for assigning to the asset.

Abstract: Embodiments for a system and method of selecting data protection policies for a new system, by collecting user, policy, and asset metadata for a plurality of other users storing data dictated by one or more protection policies. The collected metadata is anonymized with respect to personal identifying information, and is stored in an anonymized analytics database. The system receives specific user, policy and asset metadata for the new system from a specific user, and matches the received specific user metadata to the collected metadata to identify an optimum protection policy of the one or more protection policies based on the assets and protection requirements of the new system. The new system is then configured with the identified optimum protection policy as an initial configuration.

Abstract: Systems and methods for providing an artificial intelligence-based solution in a dynamic environment that requires models with varying degrees of nuance and specialization. One such dynamic environment relates to generating dynamic human-like conversational responses based on complex data. In particular, systems and methods recite generating dynamic human-like conversational responses using a modular architecture featuring layered data models with gated neural networks. The modular architecture compartmentalizes the various components and functions of an application. That is, the architecture may support multiple layers, each featuring models performing specific functions and/or having been trained on using specific data and/or algorithms.