Abstract: A method and system for accomplishing real-time queries in conjunction with interactive, real-time, voice transmission of information to a user is disclosed. A voice-based communication between a user and a first system is established and a report is transmitted to the user. The report might comprise information and at least one request for user input based on said information. In response to the report, the user can request that additional queries be run against database or other data repository. The requested is drawn from the database automatically, in real-time by connecting to the database.

Abstract: A system and method for providing customized announcements to callers based on the called party telephone number and the calling party telephone number. The system comprises a server system and a messaging system. The server system detects that a customized announcement is to be delivered and the messaging system delivers the announcement to the caller. The customized announcements may be provided in conjunction with voicemail systems or other services for processing calls when a called party is not available. In a preferred embodiment the customized announcements are provided via a service node in an advanced intelligent network.

Abstract: A unified messaging system is provided that includes two-way synchronization and replication of messages. The unified messaging system includes a workstation, a voice-mail server, and an e-mail server. The workstation may be a personal computer, for example. The workstation includes an agent to monitor messaging activities within the workstation mailbox. Also, the voice-mail server includes a proxy e-mail client (PEC) to operate and retrieve e-mail messages in the absence of the workstation. In accordance with the system and method of the invention, two-way synchronization and replication is provided. The two-way synchronization and replication operates between the workstation and the voice-mail server. Specifically, the replication operates between the e-mail store, e.g., the mailbox, of the workstation and the voice-mail store of the voice-mail server. The replication duplicates messages in each of the mailbox of the workstation and the voice-mail message store of the voice-mail server.

Abstract: A telephone call recording and recorded call retrieval system records telephone conversations and stores the recorded conversations for later retrieval. The system includes on one or more servers coupled to the PSTN, but preferably separate from mobile and land-based telephone company switches. A first server includes telephony, call recording, and call conferencing functionality. A subscriber calls an access telephone number for the first server and is routed to the server by the PSTN. The subscriber has several options with respect to the type of recording: dictation-type recording, automatic recording upon dialing and answer by a called party, or selective recording of any portion of a conversation upon activation of pre-assigned keys on the telephone. The recorded calls are then stored for later retrieval by the subscriber, e.g., on a storage server. The system may be used from both land-based and mobile telephones.

Abstract: A system and method for creating voice codes (“VCodes”), storing content corresponding to the VCodes, publicly displaying the VCodes in proximity to an object, attraction or subject, and enabling users to selectively access the stored content via telephone by calling a central number and entering the VCode or verbally describing the object, attraction or subject, in which case the verbal description is associated with a VCode or collection of VCodes.

Abstract: Whether a call is placed after waiting for confirmation operation or without waiting for confirmation operation upon completion of speech recognition is selected. Data is initialized in the standby state, and upon instruction of speech recognition, speech recognition is done. The speech recognition result is displayed, and when a speech recognition key is operated without any confirmation operation, speech recognition is redone without setting the standby state.

Abstract: A communication system and a method of communication for a user of a portable information terminal are provide which are capable of automatically acquiring information of an occasion that the user desires while the portable information terminal is being used by the user and of carrying out communication among users having best matching conditions in terms of time (T), place (P), and individual preference according to occasion (O) (may be referred to as an occasion) of the user. The communication system is made up of portable information terminals and a center being communicated via a wireless communication unit. The center has a spot information database and a user TPO (Time, Place, and Occasion) database. Element information is extracted by the center from a message received from the user. By learning a desired occasion of the user, a user TPO database is produced.

Abstract: A method of designing an interface system that allows users to map the representation of their task directly to the interface. There are three major phases to the Customer-Centric Approach to Interface Design (C-CAID). End-users' tasks are categorized to determine the frequency of reasons or tasks of why users interact with a particular system. These reasons and their relative frequencies are used to design interface options that emphasize the user's task categories. Finally, the customer-centric interface designs are evaluated and compared with existing system interfaces using usability tests with actual users performing the tasks. The results from usability tests are used to pinpoint the task-option combinations that do not work well and which should be revised. Benefits of this customer-centric design are improved systems performance and increased user satisfaction.

Abstract: A novel line-current protection circuit for detecting excessive line current from a telephone line and protecting line interface circuitry from the excessive line current is presented. The protection circuit is adapted to detect when an excessive current is present on the tip and ring lines indicative of the misconnection of the modem or other line interface device with a telephone network that presents an incompatible interface standard. The preferred embodiment appreciates the multimode hold current specifications throughout the world and evaluates the connection of the line interface circuit with a telephone line to determine the compatibility therewith. When excessive line current is detected, the line-protection circuit switches the vulnerable line interface out of the circuit. When compatible line current levels are detected, the present invention reconfigures the configurable hold circuit into its original operating (e.g., non-testing) state for call processing.

Abstract: The present invention provides a digit handling system and digit handling method for a subscriber terminal of a wireless telecommunications system, the subscriber terminal being arranged to have an item of telecommunications equipment connected thereto and being connectable to a central terminal of the wireless telecommunications system via a radio resource to enable a call to be routed between the item of telecommunications equipment and an exchange coupled to the central terminal. The digit handling system comprises a detector for detecting when the item of telecommunications equipment enters an off-hook state, a dial tone generator for generating a fake dial tone to the item of telecommunications equipment upon detection of the off-hook state, and a radio manager, responsive to detection of the off-hook state, for seeking acquisition of a communication channel of the radio resource over which to pass call data.

Abstract: A voicemail processing system and method for use in a communications system for returning a telephone call in response to a voicemail message is disclosed. The processing system comprises a processor for receiving caller identifying information relating to a voicemail message. The processor is configured to use the received caller identifying information to generate a file or script containing the caller identifying information for inclusion in an email, for example as an attachment. The email is preferably sent to a network device upon user request, so that the user can use the email attachment in conjunction with a software application running on the network device to automatically initiate the return of the telephone call using an associated telephone device. In a preferred embodiment, the software application is a Telephony Application Program Interface (TAPI) application.

Abstract: A method and telecommunications device is provided for accessing a telecommunications device feature. The method includes detecting an incoming call from a calling party, providing information identifying the calling party, and configuring the telecommunications device feature in response to the information identifying the calling party. The telecommunications device includes a means for receiving an incoming call from a calling party, a caller identification system capable of providing information identifying the calling party, and a control logic capable of configuring the telecommunications device feature in response to the information identifying the calling party.

Abstract: A system and method for providing a hold operation from a mobile telephone. When a call is received and the mobile telephone user cannot readily answer the phone, he presses a “hold” key on the mobile telephone. The hold key plays a message to the caller informing the caller that the receiver intends to answer the call momentarily. In this manner, calls received in places where mobile telephone calls are discouraged or prohibited can be placed on hold until the receiver has moved to a location where he can answer the call. For example, in a theater incoming calls can be held so the user can move to a hallway where he can answer the call and talk to the caller. Wireless technology (Bluetooth) is used to automatically hold calls when the mobile telephone receives a command from a server that installed in the theater or other public place.

Abstract: A telephone apparatus is disclosed which comprises: a receiving portion for receiving a telephone signal and generating a voice signal from the received telephone signal; a frequency conversion portion responsive to a control signal for frequency-converting the voice signal; and a reproducing portion for reproducing the voice signal from the frequency conversion portion. The frequency converting amount may be controlled externally or may be predetermined. The frequency converting amount data may cleared every communication for various circumstances. The circumference noise level and the frequency conversion amount data are stored when the frequency conversion is commended in an automatic mode during a communication. In the later communication, the frequency conversion may be effected automatically when the circumference noise level is larger than the stored circumference noise level.

Abstract: The present invention relates to a system and method for using a localized voice mail system that allows voice mail messages on a cellular telephone network to be stored on a remote server or other computer. These messages can be stored on a server of the cellular network or of the cellular telephone service subscriber. The method further entails downloading copies of the stored messages into another computer or a cellular telephone's memory. In this embodiment, a cellular telephone can retrieve voice mail messages even when the cellular telephone is roaming or cannot pick up a carrier signal. In another embodiment, a method is described for organizing voice mail messages stored in a cellular telephone's memory into convenient groups, directories or folders formatted to be compatible with the computer and cellular telephone.

Abstract: The mobile telephone is provided with the capability for automatically adjusting the gain of a microphone of the telephone based upon the detected noise level in which the cellular telephone is operated. As the noise level increases, the gain of the microphone is automatically decreased, thereby compensating for the natural tendency of telephone users to speak more loudly in noisy environments. Also, by decreasing the microphone gain, any clipping that might otherwise occur as a result of the user speaking more loudly is avoided and the signal-to-noise ratio is not thereby decreased. Furthermore, because the microphone gain decreases, the volume level of the voice of the user as it is output from the other party's telephone is not unduly loud. Hence, the other party need not manually decrease the speaker gain of his or her telephone.

Abstract: Hands free voice dialing telephony devices that can perform relatively simple speech recognition, e.g., to recognize one or a few words corresponding to a command to initiate voice dialing, are described. Speech recognition models stored in the telephony devices can be relatively small and may be either of a speaker dependent or speaker independent type. In response to detecting a command to perform a voice dialing operation the telephony device establishes a connection with a voice dialing intelligent peripheral (IP). The IP includes far greater speech recognition capabilities than the individual telephone devices and is responsible for supporting voice dialing operations associated with a plurality of voice dialing service subscribers. The IP performs speech recognition on speech provided by individual telephony devices and outputs telephone numbers corresponding to recognized spoken names.

Abstract: A user appliance incorporating the invention includes a non-volatile memory for storing (i) a series of queries regarding operating problems that may be encountered in operating the user appliance; and (ii) a series of instructions on how to overcome the operating problems. Switching devices are provided which enable the user to input “yes” or “no” responses to the queries. The appliance further includes a controller that is responsive to an input from the user to cause a broadcast of the queries and instructions via a voice synthesizer. The controller further enables the user to skip certain of the queries by actuation of a switching device to input a “no” response to the controller.

Abstract: A telephone answering device including two separate coders, a first coder for encoding/decoding fixed voice prompts spoken by a single speaker, and a second coder for encoding/decoding incoming and outgoing voice messages spoken by multiple speakers. The first coder uses a first set of codebooks trained based on a first set of utterances spoken by a single speaker, while the second coder uses a second set of codebooks trained based on a second set of utterances spoken by multiple speakers. Because the first set of utterances is significantly smaller in size than the second set of utterances, and the range of pitch period is significantly smaller in size for the first set of utterances spoken by a single speaker in comparison to that of the second set of utterances spoken by multiple speakers, the size of the first set of codebooks is significantly reduced relative to the size of the second set of codebooks.

Abstract: This invention relates to the automated assistance of a telephony call center agent comprising a method and system for providing dialogue suggestions to an agent during an agent caller interaction. A prior art solution provides data based on analyzed text from one or other of the conversations but does not offer any useful information based on the performance of the agent or on the state of the interaction. A method of interaction in a voice response application comprising: receiving a voice signal in a call center; identifying whether the caller or a call center agent is the originator of the voice signal; converting the voice signal into computer readable text; identifying a key word such as a confrontational phrase e.g. ‘what are you talking about’ in the converted computer readable text; and providing a different suggestion depending on whether the originator is the call agent or the caller.