Abstract: A method for providing telecommunication service includes receiving an incoming call request and generating a processing event, in response to the incoming call request. The method further includes transmitting the processing event to an operating space and notifying an agent that the processing event is stored in the operating space. Additionally, the method includes retrieving the processing event from the operating space with the agent and identifying a rule set with the agent. The rule set is associated with the processing event and includes one or more rules. The method further includes identifying a communication device based on the one or more rules; and forwarding the incoming call request to the communication device based on the one or more rules.

Abstract: A visual caller identification system and method are provided. A caller identification device of a called party's telephone, whether integrated with the telephone or stand-alone, includes a series of colored lights for visually alerting the called party to an incoming call. The called party may program the caller identification device so that a first colored light flashes any time the caller ID identifies information known to the called party. A second light flashes any time caller identification information is provided, but where the information is unknown to the called party. And, a third colored light flashes any time the caller identification is not provided (e.g., private, unlisted, etc.). When the telephone begins to ring, the called party may look at the telephone for a quick screening without having to go to the telephone to read the caller ID. If the first light flashes, the called party knows that the incoming call is from a known party.

Abstract: A voice mail system includes a call processing unit to receive incoming calls and access requests, a data storage unit to store digital representations of audio messages on a storage medium, and an administrative unit to enable a user to define a voice mail profile. The profile includes a set of voice mail conditions and a corresponding set of conditional actions. Each condition specifies at least one characteristic of an incoming call or system access request. The voice mail system processes a system access request or incoming call by determining whether at least one of the voice mail conditions is satisfied and, if so, responding to the system access request or incoming call according to the corresponding conditional action.

Abstract: A method, apparatus, and computer-readable media for accessing supplementary services from a wireless device in a multi-mode environment is disclosed. A master set of service codes for the multi-mode environment is provided. The master set of service codes is associated with supplementary services offered by a plurality of wireless networks that are compatible with the wireless device. At least one service code from the master set of service codes is mapped to a corresponding at least one network-specific service code to request at least one supplementary service of one of the plurality of wireless networks.

Abstract: A method is provided for designing an interface system. The method includes receiving a call from a customer at a call center, and logging a reason the customer is calling the call center. Subsequently, reasons from multiple customers are collected and categorized into task categories to be performed by the interface system. Menu options can then be designed based upon the task categories. The menu options include some of the language the customers used to express the reason for calling the call center. Performance of the interface system is evaluated by using cumulative response time (CRT), which is a total time a user interfaces with the system, and routing accuracy. The routing accuracy accounts for whether the user successfully navigated the interface system to a correct destination, whether the user navigated to an incorrect destination, and whether the user did not navigate to any destination.

Abstract: A directory assistance system is provided for providing subscriber information to requesters communicating with the assistance system. A telephone switch receives calls from a plurality of requesters desiring to access the information corresponding to subscribers. A first database stores the information corresponding to each of the subscribers, including their phone numbers. A communications interface for database clean-up receives instructions from the subscribers so as to allow the subscribers to modify their corresponding information in the first database, where the communications interface is coupled to a carrier customer care representative system configured to receive phone calls from the subscribers. A carrier clean-up database is coupled to the customer care representative system and configured to store the modified information received from the subscribers.

Abstract: A personal Interactive Voice Response (IVR) system includes a plurality of IVR servers communicating personal IVR service node information in a network and a plurality of personal IVR service node clients coupled to the plurality of IVR servers communicating the personal IVR service node information. The plurality of personal IVR service node clients have a client-server relationship with the plurality of IVR servers. The personal IVR system further includes facilities for managing transmission of the personal IVR service node information using a Voice over Internet Protocol (VoIP) technology.

Abstract: A portable multimedia and communications device can include a transducive element for receiving sound. The device also can include a base unit having a plurality of multimedia units and a processor executing a speech recognition engine for recognizing user speech. Each of the plurality of multimedia units can be selectively enabled and operated responsive to user voice commands received via the transducive element and communicated to the base unit via a communication link.

Abstract: A method for managing communication requests includes receiving tag information from a user of a communication device, and associating the tag with a communication device. The tag information includes criteria for determining whether the tag applies to an incoming communication request and one or more actions to be taken in response to the communication request after determining that the tag applies. The method further includes receiving a request from a caller for a communication session with the communication device, determining whether criteria for the tag have been met by the communication request, and if the criteria for the tag have been met, taking the specified actions in response to the communication request.

Abstract: A system and method for enabling annotation of audible voice messages in a unified communication services (UCS) system. In some embodiments, subscribers access a message presentation form that enables simultaneous playback and annotation of audible voice messages.

Abstract: A variable gain amplifier device controlled by a first gain control signal comprises a gain controlled amplifier having a gain and including a differential pair of first and second MOS type transistors configured to operate in a weak inversion region; and a control signal converter configured to convert the first gain control signal into a second gain control signal, and supply the second gain control signal to the gain controlled amplifier to exponentially vary the gain with respect to the first gain control signal.

Abstract: In a radio resources management method for a Wireless Local Loop (WLL) system, the compatibility of a radio environment can be judged by setting and storing information of a home base station, of a WLL subscriber terminal, and comparing the stored information with information of a base station currently relaying communications with the WLL subscriber terminal. Compatibility of the radio environment can also be judged by comparing the reception time intervals of a power ON/OFF message, position registration request message, or call processing request message with a reference time, at certain audit cycles.

Abstract: A cellular phone issues a request for content from a server. The cellular requests and authorizes the content for use by another cellular phone. When the content is received by the second cellular phone, the first cellular phone is billed.

Abstract: A transceiver can simultaneously execute transmission of both a voice signal and an email. A memory in the transceiver previously stores a phone number, an email address, and a URL which are associated with each other. A caller can automatically transmit the email having the associated URL in body text to the associated email address, upon calling the phone number in the memory from the transceiver. The transceiver displays the sent and received URL on its display. Consequently, the caller and a callee can easily access the same URL during communication.

Abstract: For use with an automated call placement system (ACP) having a switching service unit (SSU), a call monitoring unit capable of monitoring a selected one of lines coupled to the switching service unit and a method of making a recording of a conversation occurring on a selected one of lines coupled to the switching service unit. In one embodiment, the system includes: (1) an analog or digital recorder, coupled to the call monitoring unit, that monitors a call carried on the selected one of the lines and creates a recording of the call on a storage medium associated therewith, the storage medium being of finite capacity thereby causing the recording to be subject to eventual overwriting and (2) a recorder controller, coupled to the recorder, that audibly reproduces the call to a user in real time and allows the user to preserve the recording to delay or prevent the overwriting.

Abstract: According to the invention, a network interface device for processing a telephone call is disclosed. The network interface device includes a first and second communication interfaces, a telephone switch and a controller. The first communication interface is coupled to at least one of a wireless phone network, a public switched telephone network (PSTN), and a voice over Internet protocol (VOIP) network. The first communication interface receives the telephone call from any of a number of callers that are remote to the network interface device. The second communication interface coupled to one or more phones at a user location where the one or more phones are associated with a telephone number that any of the callers can use to call the one or more phones.

Abstract: Embodiments of the present invention provide a network based voice mail system that includes advantages of traditional answering machines. When a call comes in that is not answered, a Remote Answering Device may pick up after a preselected number of rings and play a prerecorded greeting that is stored locally and then prompt the caller to wait for the beep. The Remote Answering Device may use three-way calling service to conference the user's voice mail number into the call. When a conference call is established it plays the beep and then plays the message which is being recording live on the speaker. If a call is received by the network based voice mail system that did not first pass through the Remote Answering Device, the network based voice mail system may synchronize the Remote Answering Device with the network based voice mail system.

Abstract: The invention relates to a method for the training or adaptation of a speech recognition device used to act upon functions of an electrical appliance, for example the triggering of a voice dial in a mobile telephone terminal. In order to structure the training and/or adaptation of the speech recognition device to improve user comfort, a method is proposed with the following steps: performance of a speech input; processing of the speech input by means of the speech recognition device for the production of a speech recognition result; if the speech recognition result can be allocated to a function of the electrical appliance, action upon the allocatable function of the electrical appliance; training or adaptation of the speech recognition device on the basis of the speech recognition result associated with the speech input made, if the action upon the allocatable function of the electrical appliance does not cause a user input expressing rejection.

Abstract: A system and method for capturing and storing audio information from the forward or reverse link is provided. A communication device receives audio information via the forward or reverse link channel. The audio information is parsed and processed by voice recognition in order to translate the audio information into text information. Alternatively, the audio information may be recorded by the communication device and stored in memory for later processing. Once captured and translated, the text information can be edited and stored in various databases integral to the communication device. Additionally, when the text information comprises a telephone number, the communication device can place a call to that telephone number.

Abstract: A multimedia messaging system and method for controlling message procedures.