Patents Examined by Stephanie Z Delich
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Patent number: 11657344Abstract: A system and methods are provided for a workforce management (WFM) system adapted to perform automated scheduling operations based on scheduling rule(s) and/or parameter(s). The system includes a processor and a computer readable medium operably coupled thereto, to perform the scheduling operations which include automatically generating a survey comprising queries based on the scheduling rule(s) and parameter(s) having at least a first and second dimension, distributing the survey to user(s) via one or more interfaces of the WFM system, detecting each response to the survey via the WFM system, analyzing, using a deep learning model, each survey response, generating one or more recommendations for the user(s) based on analyzing each response using the deep learning model, detecting one or more feedbacks to the survey via the WFM system, and adjusting, using the deep learning model and the feedback(s) to the recommendation(s), one or more of the parameters for the survey.Type: GrantFiled: April 8, 2022Date of Patent: May 23, 2023Assignee: NICE LTD.Inventors: Nicholas Duane Martin, Brent Allen Haferkamp, Oren Gerstner, Chetan Prajapati, Juan Claudio Serviere Morales
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Patent number: 11636432Abstract: Systems and methods for measuring and visualizing user workload for completing individual units of work are disclosed.Type: GrantFiled: July 11, 2022Date of Patent: April 25, 2023Assignee: Asana, Inc.Inventors: Alexander Hood, Nicolle Alexandra Matson
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Systems and methods for scheduling appraisals using automatic appraiser selection based on geography
Patent number: 11631058Abstract: Disclosed are methods, systems and non-transitory computer-readable medium for scheduling real estate appraisals using an automatic appraisal inspection performer selection process based on geography.Type: GrantFiled: June 24, 2022Date of Patent: April 18, 2023Assignee: APPRAISERS NOW LTD.Inventor: Marty Haldane -
Patent number: 11620602Abstract: A real-time activity monitor (RTAM) operates within or in association with a machine (such as a desktop) within a back office environment to automatically track and record desktop processing activities, application usage, as well as manual processing. The real-time activity monitor provides visibility into real-time task processing at the client desktop to enable an enterprise to address back office operational inefficiencies that are exposed by the data. According to a further feature, a recording approach is used to enable a user of the system to automatically define processes and tasks to be monitored. The approach obviates manual configuration by recording application usage actions and then using these interactions as a template for a new process object to be monitored. In an alternative embodiment, the process recorder captures screenshots and enables screen element bookmarking.Type: GrantFiled: April 25, 2022Date of Patent: April 4, 2023Assignee: IEX CorporationInventors: Eshai Livne, Itai Nahshon, Paul Harold Leamon
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Patent number: 11610160Abstract: Validated tracking and managing of events associated with equipment during a usage lifetime. Equipment is registered within a distributed register/ledger of a distributed trust network according to an equipment identifier and subsequently events related to the equipment are registered and managed within the distributed register/ledger during the usage lifetime. Such events include resource arrangement-related events and property-right-related events. In addition, logic may be included in the distributed register/leger that triggers various actions in response to the events.Type: GrantFiled: June 15, 2022Date of Patent: March 21, 2023Assignee: BANK OF AMERICA CORPORATIONInventors: Christine Meloro Hill, G. Alister Bazaz, Lalit Dhawan, Robert N. Gridley, Manu Jacob Kurian
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Patent number: 11568339Abstract: Systems and methods for units of work based on business objectives are disclosed. Exemplary implementations may: manage environment state information maintaining a collaboration environment configured to facilitate interaction by users, the environment state information defining units of work and business objectives associated with the units of work; obtain progress information, the progress information for individual business objectives conveying progress toward fulfillment of the individual business objectives; update objective records for the business objectives based on the progress information so that the progress of the business objectives is maintained by the objective records; and/or perform other operations.Type: GrantFiled: August 18, 2020Date of Patent: January 31, 2023Assignee: Asana, Inc.Inventors: Anirudh Garg, Anna Marie Clifton, Alena Ruby Gribskov, Catherine Louise Small, Savannah Joy Whitney, Michelle Wenchuan Shu
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Patent number: 11531944Abstract: Provided is a computer-based supplier knowledge management method, system, and computer program product. The system embodies the computer program code which, when executed performs the method. The method includes establishing an electronic profile for one or more users from an entity; establishing an electronic supplier profile for each of a plurality of suppliers, each supplier profile comprising a set of supplier keywords; generating an electronic RFI by an entity user, the RFI comprising a set of user specified RFI keywords corresponding to a project; and electronically processing the RFI, including performing keyword matching between the RFI keywords and one or more of the supplier profiles and generating a list of candidate suppliers for the project based, at least in part, on the keyword matching.Type: GrantFiled: April 20, 2017Date of Patent: December 20, 2022Assignee: TEALBOOK INC.Inventor: Stephany Lapierre
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Patent number: 11521141Abstract: A task management platform generates an interactive display tasks based on multi-team activity data of different geographic locations across a plurality of distributed guided user interfaces (GUIs). Additionally the task management platform uses a distributed machine-learning based system to determine a suggested task item for a remote team based on multi-team activity data of different geographic locations.Type: GrantFiled: January 10, 2020Date of Patent: December 6, 2022Assignee: STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANYInventors: Michael Shawn Jacob, Manali Desai, Leah Garcia, Oscar Allan Arulfo
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Patent number: 11501321Abstract: Analytical methods and systems applied to sequential event data are disclosed. An exemplary system and method analyzes datasets containing events in a plurality of journeys. The methods and systems described analyze and quantify the relative importance of events and sequences leading to outcomes where the data is complex and interconnected. In some embodiments, a graphical user interface illustrates the quantification of these datasets. In some embodiments, the graphical user interface maps the journey paths to show the relative importance of each journey path. In some embodiments, the maps of journey paths are interactive, allowing selection of paths of interest for detailed analysis. In some embodiments, the methods and systems calculate paths similar to a journey path of interest. An exemplary method and system also provides detailed recommendations for changing events within a sequence to either increase or decrease the likelihood of achieving a selected outcome.Type: GrantFiled: March 8, 2019Date of Patent: November 15, 2022Assignee: Ignite Enterprise Software Solutions, Inc.Inventors: William Robert Bagley, Kyle Rattet, Joshua Templeton, David Holiday, Michael Herman, Christopher Andrew Clarke, Pedro QuiƱones, Andrew McGouirk, Jason Hodges, Jon B. Wisda, Philip Cunnell, Adam Rubin, Stefanie Tuder
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Patent number: 11488277Abstract: A transport system can manage an on-demand transportation service to connect available vehicles with users, and can compile ride history data for each user. The ride history data can indicate the contextual usage of the on-demand transportation service by the user. Based on the ride history data, the transport system can determine demographic and personal interest information of the respective user. The transport system may then personalize one or more ride characteristics of any ride requested by the user based on the demographic and personal interest information determined from the ride history of the user.Type: GrantFiled: November 8, 2019Date of Patent: November 1, 2022Assignee: Uber Technologies, Inc.Inventors: Nemanja Djuric, Vladan Radosavljevic
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Patent number: 11461712Abstract: Efficiency improvements for electronic task managers and an improved user experience are realized when more relevant and fewer irrelevant tasks are presented to users and users are given greater control in manipulating those task items. By heuristically determining times, locations, and semantics associated with task relevance and integrating the management of tasks into more applications, the functionality of the systems providing for electronic task management is improved, as computer resources are spent with greater utility to the users and the user experience is improved for the users.Type: GrantFiled: June 19, 2020Date of Patent: October 4, 2022Assignee: Microsoft Technology Licensing, LLCInventors: Chad Fowler, Benjamen Ljudmilov Mateev
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Patent number: 11455601Abstract: Systems and methods for measuring and visualizing user workload for completing individual units of work are disclosed.Type: GrantFiled: September 29, 2020Date of Patent: September 27, 2022Assignee: Asana, Inc.Inventors: Alexander Hood, Nicolle Alexandra Matson
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Patent number: 11449836Abstract: Systems and methods for facilitating user engagement with units of work assigned within a collaboration environment are presented herein. Implementations may: manage environment state information maintaining a collaboration environment, the environment state information the work unit records including values of an approval state parameter; effectuate presentation of a user interface of the collaboration environment, the user interface displaying individual work unit pages for individual units of work that include a set of user interface elements available for selection by the users, individual user interface elements in the set corresponding to different ones of the values of the approval state parameter; obtain user input information conveying user input characterizing the selection of the individual user interface elements; update the work unit records based on the user input information; and/or other perform other operations.Type: GrantFiled: July 21, 2020Date of Patent: September 20, 2022Assignee: Asana, Inc.Inventors: Anna Marie Clifton, Micah Hanan Fenner, Abigail Lorean Kelly, Cvetomir I. Cankov, Sean Sun, Sarah Lee Shader, John Wesley Graham, Eric Seth Pelz, Lili Jiang Rachowin, Adam Butler
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Patent number: 11436616Abstract: Some embodiments may provide a method and a system for receiving, from a first user, a first evaluation indication with respect to a first publication, and in response to receiving the first evaluation indication, automatically initiating a secondary evaluation process comprising automatically selecting a set of publications including at least a second publication; presenting a first user interface affordance to elicit a selection indication indicating a publication from among the set of publications, receiving a selection indication indicating the second publication, and in response to receiving the selection indication, presenting a second user interface affordance to elicit a second evaluation indication with respect to the second publication.Type: GrantFiled: July 6, 2020Date of Patent: September 6, 2022Assignee: EBAY INC.Inventors: Alan Lewis, Rolf Skyberg
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Patent number: 11397905Abstract: Validated tracking and managing of events associated with equipment during a usage lifetime. Equipment is registered within a distributed register/ledger of a distributed trust network according to an equipment identifier and subsequently events related to the equipment are registered and managed within the distributed register/ledger during the usage lifetime. Such events include resource arrangement-related events and property-right-related events. In addition, logic may be included in the distributed register/leger that triggers various actions in response to the events.Type: GrantFiled: March 26, 2020Date of Patent: July 26, 2022Assignee: BANK OF AMERICA CORPORATIONInventors: Christine Meloro Hill, Manu Jacob Kurian, Lalit Dhawan, Robert N. Gridley, G. Alister Bazaz
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Systems and methods for scheduling appraisals using automatic appraiser selection based on geography
Patent number: 11392903Abstract: Disclosed are methods, systems and non-transitory computer-readable medium for scheduling real estate appraisals using an automatic appraisal inspection performer selection process based on geography.Type: GrantFiled: September 13, 2019Date of Patent: July 19, 2022Assignee: Appraisers Now Ltd.Inventor: Marty Haldane -
Patent number: 11367026Abstract: Systems and methods are disclosed for scheduling a workforce. In one embodiment, the method comprises receiving a shift activity template; receiving an association between the shift activity template and at least one worker; and scheduling a plurality of schedulable objects. The scheduling is performed in accordance with a workload forecast and schedule constraints. Each of the schedulable objects is based on the shift activity template. The shift activity template describes a worker activity performed during a shift. The template has range of start times and a variable length for the activity. The activity is associated with a queue.Type: GrantFiled: October 29, 2018Date of Patent: June 21, 2022Assignee: Verint Americas Inc.Inventors: Jason Fama, Michael Zeoli, Edward Hamilton
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Patent number: 11348051Abstract: A real-time activity monitor (RTAM) operates within or in association with a machine (such as a desktop) within a back office environment to automatically track and record desktop processing activities, application usage, as well as manual processing. The real-time activity monitor provides visibility into real-time task processing at the client desktop to enable an enterprise to address back office operational inefficiencies that are exposed by the data. According to a further feature, a recording approach is used to enable a user of the system to automatically define processes and tasks to be monitored. The approach obviates manual configuration by recording application usage actions and then using these interactions as a template for a new process object to be monitored. In an alternative embodiment, the process recorder captures screenshots and enables screen element bookmarking.Type: GrantFiled: August 10, 2020Date of Patent: May 31, 2022Assignee: IEX CORPORATIONInventors: Eshai Livne, Itai Nahshon, Paul Harold Leamon
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Patent number: 11315050Abstract: A system is provided for a workforce management system adapted to perform automated scheduling operations based on one or more scheduling rules. The system includes a processor and a computer readable medium operably coupled thereto, to perform the scheduling operations which include receiving, from an administrative user, parameters for a plurality of queries for a gamified survey, determining the gamified survey for the plurality of queries, wherein each of the plurality of queries further comprises an agreement level with an answer to the query, distributing the gamified survey to a first user through the workforce management system, detecting a first survey response by the first user to the gamified survey, and generating, without input from the administrative user, a first scheduling rule associated with the first user based on the first survey response.Type: GrantFiled: May 1, 2019Date of Patent: April 26, 2022Assignee: NICE LTD.Inventors: Nicholas Duane Martin, Brent Allen Haferkamp, Oren Gerstner, Chetan Prajapati, Juan Claudio Serviere Morales
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Patent number: 11282042Abstract: In non-limiting examples of the present disclosure, systems, methods and devices for prioritizing calendar events with artificial intelligence are presented. A request to schedule a new calendar event for a specified period may be received. A conflicting calendar event during the specified time period may be identified. An event priority score for the new calendar event may be compared with an event priority score for the conflicting calendar event, wherein the event priority scores are generated via application of a statistical machine learning model to a plurality of factors associated with the new calendar event and the conflicting calendar event. A selectable option to replace the conflicting calendar event with the new calendar event may be presented if the event priority score for the new calendar event is higher than the event priority score for the conflicting calendar event.Type: GrantFiled: March 11, 2019Date of Patent: March 22, 2022Assignee: MICROSOFT TECHNOLOGY LICENSING, LLCInventors: Pamela Bhattacharya, Charles Yin-Che Lee, Warren David Johnson, III