Patents Examined by Stephanie Z Delich
  • Patent number: 10963822
    Abstract: A method and apparatus for a service platform capable of providing device-based task completion is disclosed. A request for a task is received at a service platform from a customer. A worker device to complete the task is selected from a group of worker devices registered with the service platform based on a current attribute of the worker device. Data resulting from completion of the task is received from the selected worker device, validated, and presented to the customer. A reward or incentive can be provided to the worker device in response to the data being received from the worker device and validated.
    Type: Grant
    Filed: January 22, 2018
    Date of Patent: March 30, 2021
    Assignee: AT&T INTELLECTUAL PROPERTY I, L.P.
    Inventors: Behzad Shahraray, Andrea Basso, Lee Begeja, David C. Gibbon, Zhu Liu, Bernard S. Renger, Eric Zavesky
  • Patent number: 10896407
    Abstract: Cognitive adaptation to user behavior which enables a system to automatically process an event according to a user's personalized preferences.
    Type: Grant
    Filed: May 16, 2017
    Date of Patent: January 19, 2021
    Assignee: International Business Machines Corporation
    Inventors: Juan Manuel Avalos Vega, Adolfo Mendez Morales, Jesus Gabriel Trillo Vargas
  • Patent number: 10839325
    Abstract: Efficiency improvements for electronic task managers and an improved user experience are realized when more relevant and fewer irrelevant tasks are presented to users and users are given greater control in manipulating those task items. By heuristically determining times, locations, and semantics associated with task relevance and integrating the management of tasks into more applications, the functionality of the systems providing for electronic task management is improved, as computer resources are spent with greater utility to the users and the user experience is improved for the users.
    Type: Grant
    Filed: March 6, 2017
    Date of Patent: November 17, 2020
    Assignee: MICROSOFT TECHNOLOGY LICENSING, LLC
    Inventors: Chad Fowler, Benjamen Ljudmilov Mateev
  • Patent number: 10789562
    Abstract: A computer-readable medium, computer-implemented method, and system are provided. In one embodiment, a compensation pattern is defined for a step of an executable process, and the step of the executable process is executed. A change request is received, and, based on the change request, the compensation pattern is applied to the step of the executable process.
    Type: Grant
    Filed: March 5, 2010
    Date of Patent: September 29, 2020
    Assignee: ORACLE INTERNATIONAL CORPORATION
    Inventors: Raju Addala, Alok Singh, Sagar Boyapati, Leah Reed, Nikhilkumar Parikh, Khanderao Kand, Clemens Utschig
  • Patent number: 10783474
    Abstract: A real-time activity monitor (RTAM) operates within or in association with a machine (such as a desktop) within a back office environment to automatically track and record desktop processing activities, application usage, as well as manual processing. The real-time activity monitor provides visibility into real-time task processing at the client desktop to enable an enterprise to address back office operational inefficiencies that are exposed by the data. According to a further feature, a recording approach is used to enable a user of the system to automatically define processes and tasks to be monitored. The approach obviates manual configuration by recording application usage actions and then using these interactions as a template for a new process object to be monitored. In an alternative embodiment, the process recorder captures screenshots and enables screen element bookmarking.
    Type: Grant
    Filed: December 29, 2011
    Date of Patent: September 22, 2020
    Assignee: IEX CORPORATION
    Inventors: Eshai Livne, Itai Nahshon, Paul Harold Leamon
  • Patent number: 10762463
    Abstract: The invention relates to a system comprising a storage means, a calculating means and a reproduction means, the calculating means being capable of assigning quantitative data, which are representative of an employee's success at work, to one of at least two categories; the storage means comprising at least two different exhibits starring a boss, the exhibits being representative of the boss's different emotional states, and at least one of the exhibits being assigned to each of the categories; and the reproduction means being capable of presenting any of the stored exhibits to the employee; wherein the system is configured such that it selects a certain exhibit based on the employee's success at work and presents the selected exhibit to the employee; and wherein the exhibit is selected from the group consisting of images, video sequences, or audio sequences starring the real life boss.
    Type: Grant
    Filed: August 28, 2014
    Date of Patent: September 1, 2020
    Inventor: Nicolas Bissantz
  • Patent number: 10748097
    Abstract: Systems, apparatuses, and methods for displaying a visual task board comprising a permitted assignment user interface are disclosed. Displaying a permitted assignment user interface may comprise generating a first card representing a first record, wherein the first record comprises an information element that has a first value of a visualization metric, generating an output for display, the output comprising a first lane representing the first value of the visualization metric and comprising the first card, and, in response to operator input indicating a primary context and on a condition that an association between the primary context and the first record is prohibited, updating the output by generating an updated first card representing the first record and indicating that the association between the first record and the primary context is prohibited, and generating an updated output for display omitting the first card and comprising the updated first card.
    Type: Grant
    Filed: June 16, 2017
    Date of Patent: August 18, 2020
    Assignee: ServiceNow, Inc.
    Inventor: Troy Azmoon
  • Patent number: 10748095
    Abstract: Automatic teller machine network management control system executes a deterministic optimization process based on a deterministic forecasted withdrawal demand to determine a cash refill amount, and executes a stochastic simulation process to determine an overall automatic teller machine network management cost based on a stochastic forecasted withdrawal demand and the cash refill amount. The executing of the deterministic optimization process and the executing of the stochastic simulation process are iterated based on updated scaling parameter from the stochastic simulation process and the cash refill amount determined by the deterministic optimization process at current iteration until a termination threshold is met.
    Type: Grant
    Filed: April 22, 2016
    Date of Patent: August 18, 2020
    Assignee: International Business Machines Corporation
    Inventors: Yixin Diao, Ea-Ee Jan, Soumitra Sarkar
  • Patent number: 10740708
    Abstract: Efficiency improvements for electronic task managers and an improved user experience are realized when more relevant and fewer irrelevant tasks are presented to users and users are given greater control in manipulating those task items. By heuristically determining times, locations, and semantics associated with task relevance and integrating the management of tasks into more applications, the functionality of the systems providing for electronic task management is improved, as computer resources are spent with greater utility to the users and the user experience is improved for the users.
    Type: Grant
    Filed: March 6, 2017
    Date of Patent: August 11, 2020
    Assignee: MICROSOFT TECHNOLOGY LICENSING, LLC
    Inventors: Chad Fowler, Benjamen Ljudmilov Mateev
  • Patent number: 10733553
    Abstract: Creating a work item in a work item tracking system from action item data in a productivity application document is provided. A work item extraction system receives a selection to create a work item from a string of data in the document, parses the string for work item attributes, and maps the work item attributes to fields in a work item creation form in a work item tracking system for creation of a task item. Further, a link to the created work item is generated and inserted into the document, which provides direct access the work item in the work item tracking system. The work item extraction system communicates with the work item tracking system for a status of the work item, and updates the document to indicate the status of the work item.
    Type: Grant
    Filed: September 15, 2016
    Date of Patent: August 4, 2020
    Assignee: Microsoft Technology Licensing, LLC
    Inventor: Ashish Arvind Kulkarni
  • Patent number: 10733617
    Abstract: Some embodiments may provide a method and a system for receiving, from a first user, a first evaluation indication with respect to a first publication, and in response to receiving the first evaluation indication, automatically initiating a secondary evaluation process comprising automatically selecting a set of publications including at least a second publication; presenting a first user interface affordance to elicit a selection indication indicating a publication from among the set of publications, receiving a selection indication indicating the second publication, and in response to receiving the selection indication, presenting a second user interface affordance to elicit a second evaluation indication with respect to the second publication.
    Type: Grant
    Filed: October 16, 2017
    Date of Patent: August 4, 2020
    Assignee: eBay, Inc.
    Inventors: Alan Lewis, Rolf Skyberg
  • Patent number: 10725850
    Abstract: First and second Tchebychev polynomial curves are generated and pass through first and second data points representing previous failures of a first and second computer system of a computer network, respectively. The coordinates of each first and second data point denote a time of occurrence of the failure of the first and second computer system and a severity of the failure of the first and second computer system, respectively. A third Tchebychev polynomial curve passing through the peaks of the first and second Tchebychev polynomial curves is generated. A highest peak of the third Tchebychev polynomial curve is identified and determined to be a high risk failure that occurred on the first or second computer system and generates significant risk to the computer network, causing other computers to add redundancy to minimize the significant risk to the computer network from a future occurrence of the high risk failure.
    Type: Grant
    Filed: June 29, 2017
    Date of Patent: July 28, 2020
    Assignee: International Business Machines Corporation
    Inventor: Etienne de Sereville
  • Patent number: 10699223
    Abstract: Various embodiments of a system and method for labor allocation across distinct processes of a materials handling facility are described. Embodiments may include a computer system configured to generate a model of a materials handling facility. The model may indicate, for each of multiple distinct quantities of work processed via a respective materials handling process, a quantity of labor resources processing that quantity of work in accordance with the respective materials handling process. The computer system may evaluate the model to determine that one or more additional labor resources are needed to process a particular quantity of work in accordance with a particular materials handling process. The computer system may select a labor resource processing a different quantity of work in accordance with a different materials handling process and generate an instruction that directs that labor resource to process the particular quantity of work via the particular materials handling process.
    Type: Grant
    Filed: November 19, 2009
    Date of Patent: June 30, 2020
    Assignee: Amazon Technologies, Inc.
    Inventors: Sameer Vinod Shah, Srinivas Palla, Robert D. McDonald, Jr., Michael A. Shaver, Kevin R. MacKenzie, Arun Ponniah Sethuramalingam, Jun Zhao
  • Patent number: 10692096
    Abstract: The invention relates to methods, systems, and computer-readable media related to a system having a plurality of users, designed to display a user-customized subset of item and/or provider information to the user.
    Type: Grant
    Filed: March 13, 2014
    Date of Patent: June 23, 2020
    Assignee: Thermodynamic Design, LLC
    Inventors: Bradley Christiansen, Thomas Hampton, Michael Vock, Jacob N. Wohlstadter
  • Patent number: 10664851
    Abstract: A method and system are disclosed for behavioral analysis for profiling wireless subscribers. The method includes loading carrier reference data comprising a set of common categories and loading a plurality of behavior records of at least two types, wherein each behavior record is generated by a mobile device activity of a subscriber. The method proceeds by associating each behavior record with one or more of the categories, thereby generating categorized data records. Finally each category associated with a behavior record is added to a subscriber profile for the subscriber whose activity generated the behavior record.
    Type: Grant
    Filed: August 3, 2016
    Date of Patent: May 26, 2020
    Assignee: Sprint Communications Company, L.P.
    Inventors: James D. Barnes, Devon Biere, Dora Potluri, Sanjay Sharma, Lavanya Srinivasan
  • Patent number: 10565603
    Abstract: A method is provided in accordance with an aspect of the present disclosure. The method includes processing data related to a group of contacts, where the data includes at least one attribute related to each of the contacts. The method also includes defining the at least one attribute based on a probability distribution of a context in relation to attribute values of the at least one attribute for all contacts. The method further includes determining clusters of contacts based on the probability distribution of the context in relation to the attribute values of the at least one attribute for all contacts, and constructing a plurality of segments of similar contacts by using the clusters.
    Type: Grant
    Filed: January 31, 2014
    Date of Patent: February 18, 2020
    Assignee: Open Text Corporation
    Inventors: Roger Khemraj Brooks, Choudur Lakshminarayan, Erin M. Burgoon
  • Patent number: 10540437
    Abstract: Various systems and methods are disclosed for enabling a consumer's creation of a communication (e.g., letter, e-mail) addressed to a provider of goods and/or services. Manually and/or automatically by providing access to one or more existing data repositories, the user completes a software-presented questionnaire, and responses are used by the system to customize and populate a templated form. The form identifies, elaborates and, in some cases, quantifies problems with the provider's performance. The system focuses on form letters by consumers to businesses, thereby increasing its depth while avoiding unnecessary complexity. Some embodiments also (at the user's instruction) submit portions of the communication to third parties (e.g., regulatory agencies), track delivery of the communication, and provide background information relating consumer communications with businesses. Some embodiments are tailored to requirements of providers for selected correspondence (e.g.
    Type: Grant
    Filed: April 25, 2016
    Date of Patent: January 21, 2020
    Inventor: Jon Fougner
  • Patent number: 10521737
    Abstract: Embodiments of the present invention address deficiencies of the art in respect to project management tools and provide a method, system and computer program product for an activity-centric project management tool. In one embodiment of the invention, an activity-centric project management tool data processing system can be provided. The system can include an activity-centric project management tool, one or more ad-hoc communications tools externally coupled to the activity-centric project management tool, and ad hoc communications activity objectification logic coupled to both the activity-centric project management tool and the ad-hoc communications tools. The logic can include program code enabled to integrate external ad-hoc communications among task nodes of an activity hierarchy modeling a project plan.
    Type: Grant
    Filed: December 19, 2006
    Date of Patent: December 31, 2019
    Assignee: International Business Machines Corporation
    Inventors: Sandra L. Kogan, Eric M. Wilcox, Charles R. Hill
  • Patent number: 10510101
    Abstract: A merchant management system aims to make product sales by multiple merchants more efficient so that the resulting savings can be passed down to consumers. Specifically, the merchant management system evaluates discounts that the consumer may be eligible for (e.g., being within a certain shipping distance, buying multiple units, or waiving the ability to return the item) in order to present the consumer with the lowest price available. Additionally, the merchant management system may price a product in light of other products and pass down any savings that result from purchasing multiple products from the same merchant (e.g., reduced shipping costs for shipping multiple products in the same box).
    Type: Grant
    Filed: July 18, 2016
    Date of Patent: December 17, 2019
    Assignee: JET.COM, INC.
    Inventors: Nathan Thomas Faust, Michael Thomas Hanrahan, Marc Eric Lore
  • Patent number: 10496944
    Abstract: Customizable swim-lanes are provided on a user interface (UI) to gain a single point of entry into a multitude of work-items associated with a corresponding business process. To generate the single point of entry, parameters associated with the work-items are analyzed and rendered on the UI. Based upon a selection of one or more parameters, UI elements are generated to execute functionalities associated with the work-items. The generated UI elements and the associated work-items are orchestrated into a plurality of clusters based on the selected parameters. A single point of entry is provided by generating a plurality of customizable swim-lanes and rendering the plurality of customizable swim-lanes on the UI. The customizable swim-lanes provide the single point of entry to the plurality of UI elements to execute functionalities associated with the plurality of work-items.
    Type: Grant
    Filed: April 15, 2014
    Date of Patent: December 3, 2019
    Assignee: SAP SE
    Inventor: Raveeshkumar Bhat