Abstract: A method is disclosed for designing a coordinated content management and delivery system, using key considerations related to the client environment, and using key processes, and applying these to the design problem with the assistance of a template showing basic content management and delivery element relationships, whereby such a system can be implemented wherein coherent sales, training or marketing campaigns may be efficiently generated to web-based and other clients.

Abstract: The present invention relates to a method and related system for assisting and expediting an organization's development of a more mature product. A preferred embodiment of the method comprises the managing of an organization developing the product, whereby the organizational management comprises managing personnel of the organization and implementing a product improvement process. The method may further comprise managing a project for developing the product and managing the delivery of the product. Furthermore, actions undertaken during the organizational management affects implementation of the project and delivery managements, and the actions undertaken during the project and delivery managements likewise affect implementation of the organizational management. This method may be implemented using a combination of both electronic hardware and software and may be implemented locally or over a network such as an intranet or the Internet.

Abstract: A workflow system (FIG. 1) employs a selection engine (114) that attempts to match work items (100) with resources (104) in such a way that it brings the most value to all of the stakeholders in the workflow. Under resource or work-item surplus conditions (FIG. 4 or 5), the selection engine determines either those available resources that possess skills needed by an available work item or those available work items that need skills possessed by an available resource, for each determined resource determines both a business value (RSBV) of having that resource service the work item and either a value (RTV) to that resource of servicing the work item or a value (WTV) to that work item of being serviced by the resource, and then selects the resource that has a best combined value of the business value and the value to the resource or work item.

Abstract: A process and system for integrating information stored in at least two disparate databases. The stored information includes consumer transactional information. According to the process and system, at least one qualitative variable which is common to each database is identified, and then transformed into one or more quantitative variables. The consumer transactional information in each database is then converted into converted information in terms of the quantitative variables. Thereafter, an integrated database is formed for predicting consumer behavior by combining the converted information from the disparate databases.

Abstract: A portable rating apparatus for rating one of audio and video content. The apparatus includes a user-manipulable control dedicated for generating a signal indicating a rating of a media content. The rating corresponds to one of a plurality of categories of preferences. A processor, operatively connected to the user-manipulable control, receives the signal from the user-manipulable control and associates the rating with the media content. A memory device, operatively connected to the processor, stores the rating associated with the media content.

Abstract: This invention relates to a user-driven system, apparatus, and method for generating and sharing knowledge over a computer network. More particularly, this invention relates to a system, apparatus, and method for permitting users of a computer network to procure on-line consulting services.

Abstract: A global positioning system (GPS) is used to detect locations (dynamic locations) associated with meeting participants and the proximity between participants is used to create one or more location clusters. Next, the availability of suitable meeting locations (static locations) are identified and an optimum meeting location, given the participant clusters and their proximity to the available meeting locations, is determined. Additionally, the center of mass associated with each of the clusters is also used to determine optimal meeting locations. Lastly, participants are notified regarding the optimized location for the meeting.

Abstract: A high availability planning and scheduling system includes a number of high availability (HA) systems (20) that are coupled to one or more external systems (40) using a message bus (50). Each HA system (20) includes an HA server (24) that receives and queues requests received from the external systems (40). Each HA system (20) also includes an advanced planning and scheduling (APS) engine (22) that receives a request from the HA server (24) and processes the request using planning information stored in memory of the HA system (20). Furthermore, the APS engine (22) also modifies the planning information according to the processing of the request and generates a response to the external system (40) from which the request originated. The high availability planning and scheduling system further includes a message manager (54) that directs each request received from the external systems (40) to an appropriate HA system (20) using the message bus (50).

Abstract: A method and system for managing customer service processes for individual customers and populations of customers. In a specific embodiment within the health care field, a clinician creates or updates a draft care plan for a patient using generic or locally-adapted template metadata and tailors the draft care plan to the particular patient. The draft care plan includes a list of specific services (health care interventions) to be provided to the patient. The draft care plan can be routed to members of an inter-disciplinary team for input. Once finalized, workflow processes are instantiated for each intervention on the care plan. An itinerary is created for any required patient encounters, optimized using an algorithm that considers pre-existing process instances. A workflow automation server manages the execution of each workflow process instance, invoking resources according to workflow process specification metadata and workflow task type metadata.

Abstract: Within a method for monitoring for a business a secondary characteristic of a supplier which supplies the business, there is first provided a reporting database resident within a computer. The reporting database has a minimum of one field coded for a secondary characteristic of a supplier which supplies a business. There is then entered into the reporting database within the minimum of one field coded for the secondary characteristic data directed towards the secondary characteristic. There is then generated from the data directed towards the secondary characteristic a report. Finally, there is then transmitted to the business which is supplied by the supplier the report. The method is particularly useful for monitoring and controlling sub-supplier secondary characteristics of a transportation vehicle manufacturing business.

Abstract: The present invention relates to a system and method for data collection, evaluation, information generation and/or presentation. More particularly the present invention relates to a system for collecting, evaluating, and presenting data relating to electronic commerce. The system and methods of the present invention include one or more of the following: a module for stabilizing small or noisy samples of data, including the prediction of missing observations; alarm modules that alert an event handler when data values and/or rates cross specified thresholds; predictor modules that use recent historical data along with an estimated and/or available population function as the basis for a differential equation that defines the growth of the population to a saturation or maximum attainable level; and a dynamic icon that conveys to users of a system levels of predefined and/or observed activity occurring on the system.

Abstract: A computer program is provided for developing component based software capable of handling insurance-related tasks. The program includes a data component that stores, retrieves and manipulates data utilizing a plurality of functions. Also provided is a client component that includes an adapter component that transmits and receives data to/from the data component. The client component also includes a business component that serves as a data cache and includes logic for manipulating the data. A controller component is also included which is adapted to handle events generated by a user utilizing the business component to cache data and the adapter component to ultimately persist data to a data repository. In use, the client component is suitable for receiving a plurality of tasks that achieve an insurance-related goal upon completion, allowing users to add new tasks that achieve the goal upon completion, allowing the users to edit the tasks, and generating a historical record of the tasks that are completed.

Abstract: Method and systems using models for evaluating marketing campaign data in the form of database scores, stored procedures, and OLAP multidimensional structures. Models are used to target segments for marketing. The models are mathematical algorithms that map customer and/or account attributes such as, a customer's propensity to attrite, default on payments, and expected profitability. The method includes the steps of evaluating models using OLAP structures based on campaign drivers, that can segment gains charts to discover where a model is under performing and evaluating models performance over time to discover user defined trends.

Abstract: A system comprised of hardware, software and business processes for developing an optimal custom farm management plan, and in particular, a single year or multi-year crop selection, acreage allocation, and resource management strategies for production agriculture. The method uses mathematical programming and sensitivity analysis to help the user determine optimal allocations of controllable resources such as land, capital, labor, water, machinery, and chemicals in the context of farm management objectives. The system allows the import of data and information relating to the farm and data and information from third party industry professionals and sources, thereby providing for a complete analysis based on these parameters.

Abstract: A process for providing a printed insurance adjustment estimate includes a wireless LAN. Each portable computer is connected by a wireless system, including radio transceivers, to a file server and printer. Each portable computer includes the insurance adjusting software application. The database is stored on the server. Each of the portable computers is unable to communicate with the remainder of the portable computers. The portable computer is transported to near a vehicle which has been damaged. The names of the damaged parts are input and the estimate is printed and delivered to a customer.

Abstract: A product demand forecasting system includes a profile extractor that generates a demand profile of a new product yet to be introduced based on demand profiles of similar products already introduced. The profile extractor normalizes and averages the demand profiles of the similar products to obtain the demand profile of the new product. The forecasting system also includes a life-cycle demand predictor that generates a total life-cycle demand of the new product based on historical demand data of the similar products. A forecast creator is then coupled to the profile extractor and the demand predictor to generate a life-cycle demand forecast for the new product based on the demand profile and total life-cycle demand of the new product. A method of providing a life-cycle product demand forecast for a new product yet to be introduced is also described.

Abstract: Method and apparatus suitable for demand forecasting. The invention can enable sales forecasting “by item, by size, by location”. The invention features combining a demand profile and a demand model into a single encompassing model which is capable of projecting demand for an identified set of merchandise.

Abstract: A diagnostic tool and method for defining a personal profile for an individual collects work pattern data associated with the individual, correlates the work pattern data with work pattern characteristics of a plurality of predefined work pattern groups, and identifies a personal profile for the individual based on the correlation, the personal profile including the classification of the individual as a member of one of the work pattern groups. Based on the personal profile, a knowledge management solution for the individual may be recommended, inclusive of knowledge products and services.

Abstract: A process for managing the showing and usage of real estate up for sale. The process allows buyers to schedule a showing or in person viewing of real estate directly through an Internet web site. The buyer will be able to view the schedule of multiple properties in their area giving them the ability to plan their house hunting expeditions. Sellers of real estate may block out times when they do not want their property shown directly from their own computers. Agents will have complete visibility of the seller's availability time thereby increasing availability to schedule. Sellers will also be able to view when agents have scheduled a showing for their property and gain access to historical records of their property showings. Agents will be able to list properties for showings and make appointments for their clients to view other agents' properties with a click of a mouse. The central scheduling focus will be around the property.

Abstract: Methods and systems for analyzing the success of a marketing campaign by using campaign results and an original campaign database are disclosed. The method includes the steps of profiling results of the marketing campaign against a list of user defined dimensions (analytic models may be used to derive dimensions) and assigning a score to the results of the marketing campaign.