Abstract: A system and method for presenting information that evaluates a decision to allocate an asset are presented. In example embodiments, the method includes receiving an allocation request from a user to allocate an asset to a request location, matching the request with the asset to be allocated, determining a benefit score and a detriment score associated with the allocation and presenting the level of benefit and the level of detriment to the user. In example embodiments, the method further includes receiving a user action to confirm the allocation of an asset and adjusting a schedule to reflect the allocation. In example embodiments, the method further includes displaying an alert notification based on the scheduled availability of an asset type compared to the historic demand for that asset type.

Abstract: Techniques are provided for determining a user of a computing device who is likely to be unsatisfied with a value of a setting of a program running on the computing device. First information is collected about the value of the setting from a first population of users who invoke a routine to automatically reset the value of the setting to a default value. Second information is collected about the value of the setting from a second population of users who do not invoke the routine. Based on a comparison of the first information and the second information, a determination is made that a user in the second population is likely to be unsatisfied with the value of the setting.

Abstract: A computing system initializes a first frontier to be a root of a multi-dimensional hierarchical data structure representing an entity. The system acquires first data corresponding to the first frontier. The system performs modeling on the first data to obtain a first model and a corresponding first statistic. The system expands a dimension of the first frontier. The system gathers second data corresponding to the expanded frontier. The system applies the data modeling on the second data to obtain a second model and a corresponding second statistic. The system compares the first statistic of the first model and the second statistic of the second model. The system sets the second model to be the first model in response to determining that the second model statistic is better than the first model statistic. The system outputs the first model.

Abstract: Embodiments of the present invention are directed to a system and method for collecting and analyzing data from a plurality of contact center tenants. A processor collects from a plurality of source devices over a data communication network, real-time metrics data for a plurality of contact centers. The real-time metrics data relates to a plurality of contact center factors. The processor stores the collected real-time metrics data in the data store, and generates benchmark data based on the collected real-time metrics data. The processor determines, for a particular contact center of the plurality of contact centers, performance of the contact center relative to the benchmark data. The processor further outputs a recommendation based on the comparison.

Abstract: In a method for determining group attributes and matching tasks to a group, a plurality of individual attributes for members of a first group of a plurality of groups are determined, wherein each individual attribute has a type. Parameters of a first distribution of at least one type of individual attribute across members of the first group are estimated. Group attributes of the first group are determined based, at least in part, on the estimated parameters of the first distribution of at least one type of individual attribute. The determined group attributes of the first group are stored in a repository, wherein the repository includes group attributes associated with each group of the plurality of groups. A task is received, wherein the task is associated with a specific group attribute and the task is matched to one group of the plurality of groups based on the specific group attribute.

Abstract: Techniques, an apparatus and computer program product for generating test cases for covering enterprise rules and predicates are disclosed by receiving data associated with at least one of a business requirement and a business scenario as input, wherein the data comprise at least one of a set of predefined rules; based on the data, generating at least one or more test cases as output without any human intervention, wherein the output comprises a test script for the business requirement or the business scenario, and wherein the data associated with the at least one of a business requirement and a business scenario comprise at least one of a business rule, business requirement and predicate, the data associated with the at least one of business requirement and business scenario are stored as a linked graph in a repository, and wherein each node of the linked graph is mapped to previously stored data in the repository, wherein the repository comprises either one of a structured or unstructured data, and the data

Abstract: There is provided an information processing device including a schedule acquisition unit configured to acquire a schedule registered by a user, an action-history acquisition unit configured to acquire an action history of the user, and a past-schedule correction unit configured to correct a past schedule among the schedule on the basis of the action history.

Abstract: Example methods, apparatus/systems and articles of manufacture for determining intensity of a biological response to a presentation are disclosed. An example method includes accessing galvanic skin response (GSR) data obtained from a subject while exposed to a presentation. The GSR data includes a plurality of trough-to-peak instances. The example method includes generating a GSR intensity profile by assigning trough-to-peak scores to corresponding ones of the trough-to-peak instances, defining a plurality of time windows, and assigning window scores to corresponding ones of the time windows based on the trough-to-peaks scores of the trough-to-peak instances occurring within the corresponding time windows. The example method also includes determining an effectiveness of the presentation based on the window scores of the GSR intensity profile.

Abstract: An approach is provided for providing spatio-temporal key performance indicators (ST-KPIs). The approach tracks metrics, such as crowd density, pertaining to a number of locations. The tracking is performed over time to develop a history of past values that correspond to the metrics. The history is used to predict a trend of future metrics at the locations with the trend resulting in predicted future values that correspond to the metrics at the locations. In this manner, the ST-KPIs reflect the predicted future values at the various locations that are being monitored. A city view is displayed to a user showing the current and predicted values at defined ST-KPI locations throughout the city.

Abstract: An approach is provided for providing spatio-temporal key performance indicators (ST-KPIs). The approach tracks metrics, such as crowd density, pertaining to a number of locations. The tracking is performed over time to develop a history of past values that correspond to the metrics. The history is used to predict a trend of future metrics at the locations with the trend resulting in predicted future values that correspond to the metrics at the locations. In this manner, the ST-KPIs reflect the predicted future values at the various locations that are being monitored. A city view is displayed to a user showing the current and predicted values at defined ST-KPI locations throughout the city.

Abstract: Embodiments of the invention can provide systems and methods for identifying and measuring trends in consumer content demand within a vertical network of websites and related content. In one embodiment, a method can include receiving content from webpages in at least one vertical; receiving data associated with a plurality of selected keywords associated with the at least one vertical, wherein one or more associations between at least a portion of the plurality of selected keywords can be generated; receiving session data associated with a plurality of consumers accessing content in webpages in the at least one vertical; determining third party data associated with the plurality of consumers accessing at least a portion of webpages comprising at least one of the selected keywords; and aggregating, based at least in part on the third party data, session data associated with visits to the webpages comprising at least one of the selected keywords.

Abstract: Disclosed are various embodiments for application monetization based on application fingerprinting and lifestyle fingerprinting. Application fingerprints are determined for multiple applications. A respective application fingerprint is generated based at least in part on a static analysis, a dynamic analysis, and a behavioral analysis, and is indicative of one or more features of an application. Lifestyle fingerprints are determined for multiple users. A respective lifestyle fingerprint is indicative of one or more preferences of a user. An action is implemented to market a selected application based at least in part on a correlation between the lifestyle fingerprints and a set of application fingerprints that are determined to be similar to the application fingerprint of the selected application.

Abstract: A computerized method implemented in at least one processor for at least one of viewing, editing, and handling Business Process Management artifacts, the method including storing in a database repository coupled to the at least one processor, a plurality of computerized editor representations, receiving, by the at least one processor, a computerized request from a client computer for a database artifact stored in the database repository, accessing, by the at least one processor, the requested database artifact within the database repository, selecting, by the at least one processor, a specific computerized editor representation from the plurality of computerized editor representations, the specific computerized editor representation corresponding to the requested database artifact, and causing, by the at least one processor, the specific computerized editor to be provided to the client computer along with the requested database artifact.

Abstract: The subject matter discloses a method for detection and analysis of first contact resolution failures comprising: obtaining a first plurality of digital representations, each digital representation of the first plurality is associated with a contact center interaction; determining a pair of digital representations that represent a pair of contact center interactions determined from the first plurality of digital representations according to metadata associated with the pair of contact center interactions; determining topics of each interaction of the determined pair of contact center interactions represented by the pair of digital representations; classifying the pair of contact center interactions as first contact resolution failure or first contact resolution interactions pair.

Abstract: A method and system for providing a connected sales associate service application via a mobile device. The application provides for an integrated platform upon which various tools for providing support to a sales associate are built. The application includes a database of information regarding the sales associates and operational information regarding a retail establishment, and provides a user interface for allowing the sales associate to access a central server for the retail establishment along with multiple additional sales associates on multiple additional mobile devices. The user interface enables the store associate to initialize and conduct VoIP calls with any of the other additional sales associates through each of their respective mobile devices. In addition, stationary user interfaces can be positioned throughout the store to enable customers to request assistance from sales associates.

Abstract: A mobile rewards real-time redemption system allows members of programs to use a mobile rewards redemption application via their mobile device to redeem currency or points. A ‘ghost’ credit/debit vehicle (account) is used to redeem the rewards currency or points. The ghost card completes the financial transaction which is, from the perspective of a redemption retailer, a conventional card transaction.

Abstract: The present invention is directed to a method and system for predicting the behavior of an audience based on the biologically based responses of the audience to a presentation that provides a sensory stimulating experience and determining a measure of the level and pattern of engagement of that audience to the presentation. In particular, the invention is directed to a method and system for predicting whether an audience is likely to view a presentation in its entirety. In addition, the present invention may be used to determine the point at which an audience is likely to change their attention to an alternative sensory stimulating experience including fast forwarding through recorded content, changing the channel or leaving the room when viewing live content, or otherwise redirecting their engagement from the sensory stimulating experience.

Abstract: A device management system that is capable of scheduling connected devices and personnel for tasks, monitoring the ability of the devices to perform the scheduled task by checking in with the devices based on their uses and locations, and to modify the functioning of the devices according to the tasks scheduled for the devices and their uses. Additionally, the system can incorporate uncommunicated “dumb” devices into the scheduling of tasks and track and manage those devices.

Abstract: An example includes one or more devices may include one or more memories and one or more processors, communicatively coupled with at least one of the one or more memories, to identify a service that is provided within a region; identify a model that is associated with the service, the model having been trained based on consumer profile data, service provider data, and historical information; determine a current demand associated with the service in the region; predict, using the model and based on the current demand associated with the service, a future demand for the service during a time period; determine a current capacity to provide the service based on real-time service provider information associated with service providers that are providing the service in the region; and perform an action associated with the service based on the future demand for the service and the current capacity to provide the service.

Abstract: A method includes receiving location information, and determining one or more addresses based on the location information. At least one of the one or more addresses is associated with a construction site. The method includes presenting the one or more addresses as selectable elements within a first graphical user interface, and in response to receiving an input indicating selection of a particular selectable element within the first graphical user interface, receiving a second input corresponding to a request to capture item data, and capturing item data in response to the second input. The method includes storing the captured item data in association with a builder at a database. The captured item data is associated with a specific product provided by a vendor in association with construction of a home.