Abstract: Disclosed is an apparatus and method for measuring output power of a pilot channel transmitted from a CDMA (code division multiple access) base station. The method for measuring transmission output power of the base station in a forward link from the CDMA base station to at least one mobile station, includes receiving output power of the base station, measuring the total output power outputted from the base station by means of an output power level measurement unit and at the same time dividing and measuring the output power of the base station in the same time zone according to each code by means of a code domain analyzer, evaluating a proportion which the pilot channel accounts for with respect to all code domains, and evaluating only output power of the pilot channel by multiplying the proportion of the pilot channel by the total output power of the base station.

Abstract: An on-hold interface system is disclosed. According to one embodiment, the system includes an interactive voice response system for providing a plurality of audio signals to a telecommunications device of a calling party, wherein the calling party has been placed on-hold. The system also includes a server for checking accessibility of a network connection of a network device, wherein the network device is associated with the telecommunications device of the calling party. The system also includes an enhanced on-hold interface system for providing a plurality of signals to the network device. In addition, the system includes an automatic call distributor for receiving a signal indicating the accessibility of the network connection of the network device, and for instructing the enhanced on-hold interface system and the interactive voice response system to provide the plurality of signals to the network device and the telecommunications device based the accessibility of the network connection.

Abstract: The present invention discloses a housing assembly of a portable electronic device. The housing assembly includes the first housing having a clasp and the second housing having a clasp and a clip. The first and second plates have latches and are slidably disposed on the first housing respectively. When the first and second housing are assembled together, the clasps on the first and second housings are joined together. Subsequently, the first and second plates slide and the clips are coupled to the latches. The first and second plates may be replaced by a U-shape plate. The U-shape plate is slidably disposed on the first housing and has a latch. When the first and second housing are assembled together, the clasps on the first and second housings are joined together. Subsequently, the U-shape plate slides and the clip is coupled to the latch.

Abstract: The present invention relates to a locking arrangement for a terminal device of a telecommunication system. To improve the operating reliability of the terminal device, the attachment and locking of the structural elements changeable by the user to the rest of the device structure is improved by a locking device which consists of a solid piece (100) to be fitted into the terminal device in the different places of the frame part of which one has formed separate spring-like locking elements, each of which functions as a locking device of some structural element of this kind of the terminal device. The first spring-like locking element (20) may e.g. be adapted to lock the accumulator of the terminal device to the accumulator space reserved for it, and the second locking element (40) to lock the smart card of the terminal device to the space reserved for it in the terminal device. In the same locking piece there may also be locking elements (30, 31) for locking the accumulator cover in place.

Abstract: An interface between base band circuitry and RF transceiver circuitry, particularly relating to the Bluetooth standard. The interface has a plurality of connectors (DBus) for controlling the RF transceiver circuitry including providing control information for changing the mode of operation of the transceiver, said modes including a transmit mode and a receive mode; at least first and second further connectors (RFBus) wherein in the transmit mode, one of said first and second connectors supplies data to the transceiver and the other is operable to perform a first function such as controlling the power amplifier in the RF circuitry and wherein, in the receive mode, one of said first and second connectors receives data from said RF module and the other is operable to perform a second function different from the first function.

Abstract: A Web-based CTI system has a first control module displaying, on a screen of a customer terminal, a phone number for specifying an in-charge person terminal utilized by an optimal in-charger person determined based on a browse history and input information given so far in response to an inquiry request occurred in the midst of browsing a page through on the screen of the customer terminal utilized by a customer, and a second control module displaying, when there occurs a receipt of a voice communication connected to a phone number for specifying the in-charge person terminal that is displayed on the screen of the customer terminal, on the screen of the in-charge person terminal a piece of information as an inquiry content containing an interest of the customer utilizing the customer terminal that has been generated based on the browse history and the input information, the screen display being triggered by the receipt of the voice communication.

Abstract: Instead of transmitting signals between two individual switching circuits in a communication device via separate paths for the receive and send mode, the signals are transmitted via a common transmission path. Non-overlapping time slots are respectively provided for transmission and reception. The inventive method is particularly suitable for radiotelephone devices, especially for mobile radio telephones.

Abstract: A system and method for creating and implementing telecommunications services are disclosed. The system comprises a service development platform that includes a communications module, and application server, and at least one auxiliary module. The communications module enables data to be transmitted to and from the development platform to facilitate the implementation of telecommunications services. The application server can store a telecommunications service creation tool that can be used by an individual to generate code needed to implement the telecommunications service or that can automatically generate code needed to implement the telecommunications service. The application server can also store the code needed to implement the telecommunications service and can transmit data to and receive data from the communications module as necessary for implementing the telecommunications service.

Abstract: Mobile workforce communication systems include a mobile workforce dispatch system that is configured to dispatch the mobile workforce to perform tasks, and wireless terminals that are carried by the mobile workforce and are configured to communicate with the mobile workforce dispatch system to allow the mobile workforce to respond to dispatches. The mobile workforce dispatch system is further configured to accept an AMBER alert notification and to broadcast a mobile workforce AMBER alert message that includes a description of an abductee and identification of a location of an abduction, to the wireless terminals, so that the mobile workforce can be apprised of an AMBER alert.

Abstract: To amplify low frequencies emitted in handsfree mode by a multifunction earpiece (earpiece, loudspeaker, buzzer) of a telephone handset, the earpiece being tolerant to leaks in a discreet mode of operation, a tube projects into a cavity in the casing of the handset, around an aperture through which the cavity communicates with the exterior of the casing. The handset thus includes a multifunction earpiece that is tolerant of leaks in a discreet mode of operation and provides good sound quality in handsfree mode.

Abstract: A method is disclosed of providing services to private terminals belonging to a private network including a private database which contains primary identifiers of the private terminals associated with first data representative of services to which the private terminals have access within the private network and which can be connected to a public network including an intelligent platform and connected to the private network. The method includes a first step in which there is stored, at an address accessible to the intelligent platform, second data representative of at least a portion of the private database and, at an address of the public network, third data representative of the primary identifier of each private terminal, of the associated private network, and of the intelligent platform having access to the second data of the private network.

Abstract: A method, system, and computer-readable medium is described for adjusting the service provided to customers or others contacting an organization (e.g., via a telephone call) based at least in part on the assessed value of the contacting party to the organization. In such situations, the organization assesses one or more aspects of the customer, such as a potential future value of the customer to the organization. After one or more such customer aspect assessments are available, the organization can adjust the service to be provided to the customer based on those assessments in various ways, such as by selecting one of multiple available human representatives as appropriate to respond to a received communication from the customer (e.g., based also on ratings of relevant capabilities of the representatives) and/or by selecting one or more appropriate offers to be made available to the customer.

Abstract: A method and apparatus are provided for assigning agents of an automatic call distributor to incoming calls of a plurality of call types handled by the automatic call distributor. The method includes the steps of determining a target occupancy matrix including a target occupancy for each agent of the agents of the automatic call distributor for each call type of the plurality of call types. The method further includes the steps of processing a call of a first type of the types determined in the target occupancy matrix and assigning the call to an agent of the agents of the automatic call distributor with a largest relative difference between an actual occupancy of calls of the first type handled by the agent and the target occupancy of calls of the first type determined for the agent in the target occupancy matrix.

Abstract: A call processing system that is configured to communicate with a plurality of remote processors, wherein the call processing system comprises a routing system configured to receive signaling for a call wherein the signaling indicates a called number including an international country code, and a processing system configured to process the international code to select one of the remote processors from the plurality of remote processors. The processing system is further configured to transfer a remote processor query to the one remote processor and process a remote processor response from the one remote processor to transfer a routing instruction for the call to the routing system.

Abstract: The invention relates to a system and method for operating a billing system associated with a mobile radio network for billing for tariff based use of data provided by a network-external data store, where the data are used by virtue of their being retrieved using a mobile terminal belonging to a user of the mobile radio network, and to a data transmission network. The mobile terminal transmits a user address identifying the user to an intermediate node connected to the mobile radio network, the intermediate node generates an anonymous user identifier from the user address using an encryption method and transmits it to the data store. The data store transmits a cost variable, associated with the retrieved data, and the anonymous user identifier to the billing system, and the billing system recovers the user address and debits a cost account which is associated with the user.

Abstract: A neutral tandem telecommunications network providing public and private wireline and wireless carrier networks connectivity amongst themselves (“transit traffic”) and between themselves and metropolitan local exchange carrier (“LEC”) central offices (“terminating traffic”) as a substitute for utilizing the LEC public switched telephone network (“PSTN”) tandems. Telecommunications switching equipment for a Neutral Tandem Network (“NTN”) is located at various points in a metropolitan area and used to provide switching connectivity services for traffic passing (i) between carrier networks connected at any point to the NTN as well as (ii) between the carrier networks and the metropolitan LEC central offices and (iii) between the carrier networks and advanced traffic routing services.

Abstract: The present invention provides a method and apparatus for providing conferencing services in a converged services platform operable to perform a variety of enhanced telecommunications services. The advanced conferencing algorithm embodying the invention incorporates techniques in each of four signal processing categories including noise gating, echo suppression, automatic gain control and DTMF clamping are employed to produce a high perceptual quality conference output for a conference of several hundred participants, and which is computationally cost effective.

Abstract: A system for managing communications between a first node and a second node in a telecommunication network. Communication normally flows between the first node and the second node via a first communication link in the network. The flow can be re-routed, under a user's control, via a second communication link that may be less expensive or have a lower QoS. A user sends a control signal into the network that indicates the second communication link between the first node and the second node should be used for a subsequent telecommunication connection. In response to the control signal and an address signal that indicates a called station, the system establishes the telecommunication connection between the calling station and the called station via the second communication link.

Abstract: A method and apparatus are provided for processing calls in an automatic call distributor. The method includes the steps of learning a set of desired resource relationships for servicing a plurality of call processing load conditions in the automatic call distributor and, afterwards, distributing resources of the automatic call distributor based upon call processor loading and the learned desired set of resource relationships.

Abstract: A user is allowed to place a call to a target phone number upon receipt of one or more remembrance-promoted numbers and zero or more passwords, from the user, at an access phone number location. The one or more remembrance-promoted numbers comprise one or more of: an existing phone number employable by one or more users to place one or more direct calls to the user; and one or more numbers preselected by the user.