Abstract: Systems and methods for utilizing customer data in a communication system are provided. In exemplary embodiments, customer records at a customer data warehousing system are accessed. Customer data from the customer records are extracted and associated with a customer identifier. The customer data is then stored to an indexed database, the extracted customer data being indexed according to the identifier. When an incoming communication is received, the communication system will determine a communication identifier of the incoming communication. A lookup and matching process is then performed using the communication identifier in the indexed customer information database. If a matching customer identifier is found, associated customer data may be retrieved and used to provide enhanced communication system services including communication routing and customer data alerts.

Abstract: The technology disclosed herein enables a call to be immediately reconnected to the same agent of a contact center after the agent has been disconnected while the caller remains connected to the contact center. A method provides determining that a first agent system, operated by a first agent of the contact center, has been disconnected from a communication session between the first agent system and a first caller system, operated by a first caller, due to a non-recoverable error. The first caller system remains connected to the contact center. The method further provides generating identification information that identifies the communication session and generating a link to join the communication session that includes the identification information. The method also provides transferring the link to a second agent system operated by the first agent. The second agent system is connected to the communication session when the second agent system follows the link.

Abstract: Systems and methods to provide distortion sensing, prevention, and/or distortion-aware bass enhancement in audio systems can be implemented in a variety of applications. Sensing circuitry can generate statistics based on an input signal received for which an acoustic output is generated. In various embodiments, the statistics can be used such that a multi-notch filter can be used to provide input to a speaker to generate the acoustic output. In various embodiments, the statistics from the sensing circuitry can be provided to a bass parameter controller coupled to bass enhancement circuitry to operatively provide parameters to the bass enhancement circuitry. The bass enhancement circuitry can provide a bass enhanced signal for generation of the acoustic output, based on the parameters. Various combinations of a multi-notch filter and bass enhancement circuitry using statistics from sensing circuitry can be implemented to provide an enhanced acoustic output.

Abstract: A method of automatically decreasing volume includes detecting a volume of a sound generated by an electronic device; determining whether the volume is in a first volume range or in a second volume range, wherein the volume in the first volume range is higher than the volume in the second volume range; calculating a first single drop amount according to the volume when the volume is in the first volume range; and calculating a second single drop amount according to the volume when the volume is in the second volume range, wherein the second single drop amount is less than the first single drop amount.

Abstract: A method and system for real-time auralization is described in which room sounds are reverberated and presented over loudspeakers, thereby augmenting the acoustics of the space. Room microphones are used to capture room sound sources, with their outputs processed in a canceler to remove the synthetic reverberation also present in the room. Doing so gives precise control over the auralization while suppressing feedback. It also allows freedom of movement and creates a more natural acoustic environment for performers or participants in music, theater, gaming, home entertainment, and virtual reality applications. Canceler design methods are described, including techniques for handling varying loudspeaker-microphone transfer functions such as would be present in the context of a performance or installation.

Abstract: A system comprising an earpiece, the earpiece having a first end facing a tympanic membrane, and a second end facing toward a surrounding of a user when the earpiece is worn by the user, includes: a vent channel coupled to a first vent opening at the first end, and to a second vent opening at the second end, wherein the vent channel comprises a vent port; a closing element comprising a first magnetic member, the closing element configured to cause the vent port to be open, and to cause the vent port to be closed; an inductive member comprising a conductive material, the inductive member configured for inductive coupling with a second magnetic member, wherein the second magnetic member is configured for displacing the closing element by magnetic interaction with the first magnetic member; and a processor configured to obtain an electrical measurement value of the second magnetic member.

Abstract: A hearing aid is described which incorporates an antenna integrated into the housing that is configured to radiate with linear polarization such that the electric field is perpendicular to the head of a wearer. The described technique results in lower propagation losses from ear to ear and an improvement in ear-to-ear communications using a far-field link (e.g., in the 2.4 GHz band).

Abstract: Scene changes that are done pleasingly and without user input or control. Based on the number of speakers and changes in speakers, either to a different individual or movement by the same speaker, based on the locations of the speakers and based on the overlap of the current and intended scenes, a decision is made whether to perform a smooth transition or do a cut. It has been determined that the decision on cut versus smooth transition is preferably based on the location of the center of the intended new scene versus the boundaries of the current scene, a cut used if the center is outside the boundaries and a smooth transition if inside. If a smooth transition, an easing function, such as ease in ease out, is performed to change the scene. A preferred value for the smooth transition is to perform the transition over 80 frames.

Abstract: Systems and methods for rendering audio signals are disclosed. In some embodiments, a method may receive an input signal including a first portion and the second portion. A first processing stage comprising a first filter is applied to the first portion to generate a first filtered signal. A second processing stage comprising a second filter is applied to the first portion to generate a second filtered signal. A third processing stage comprising a third filter is applied to the second portion to generate a third filtered signal. A fourth processing stage comprising a fourth filter is applied to the second portion to generate a fourth filtered signal. A first output signal is determined based on a sum of the first filtered signal and the third filtered signal. A second output signal is determined based on a sum of the second filtered signal and the fourth filtered signal.

Abstract: Aspects of the subject disclosure are directed towards providing contextual information (such as high resolution still images) during an audio or video call. A receiver of the contextual information may send commands to the sending device to specify a desired resolution and frame rate of such images. A receiving user also may determine how to display any video call frames and/or the contextual information on one or more display devices available to the receiving user. Other contextual information such as location-related data by which a user can determine and display a location of the other call participant (or participants) may be transmitted during the call.

Abstract: A system having a head-mounted display (HMD) mount and a mobile device, are described. A processor of the system can determine whether the mobile device is mounted on the HMD mount and handle an audio signal communicated from the mobile device to a wireless headphone based on whether the mobile device is mounted on the HMD mount. When the mobile device is not mounted on the HMD mount, the mobile device or the wireless headphone may operate in a first audio mode. When the mobile device is mounted on the HMD mount, the mobile device or the wireless headphone may operate in a second audio mode. The second audio mode can reduce audio signal latency between the mobile device and the wireless headphone and increase motion-to-sound quality. Other embodiments are also described and claimed.

Abstract: An electronic device includes an earphone jack assembly disposed to align with an opening in the housing of the electronic device. The earphone jack assembly includes at least one structure including a first passage having a first cross-sectional area, a second passage having a second cross-sectional area smaller than the first cross-sectional area, a third passage, and a microphone disposed outside of the at least one structure and including a substrate having a hole connected to the third passage. The first passage extends from the opening in a first direction, and includes a first end connected to the opening and a second end opposite to the first end, the second passage extends from the second end of the first passage in the first direction, and the third passage extends from the second passage in a second direction different from the first direction.

Abstract: Systems and methods to provide distortion sensing, prevention, and/or distortion-aware bass enhancement in audio systems can be implemented in a variety of applications. Sensing circuitry can generate statistics based on an input signal received for which an acoustic output is generated. In various embodiments, the statistics can be used such that a multi-notch filter can be used to provide input to a speaker to generate the acoustic output. In various embodiments, the statistics from the sensing circuitry can be provided to a bass parameter controller coupled to bass enhancement circuitry to operatively provide parameters to the bass enhancement circuitry. The bass enhancement circuitry can provide a bass enhanced signal for generation of the acoustic output, based on the parameters. Various combinations of a multi-notch filter and bass enhancement circuitry using statistics from sensing circuitry can be implemented to provide an enhanced acoustic output.

Abstract: A noise-cancellation system, including: a noise-cancellation filter configured to generate a noise-cancellation signal; an actuator configured to receive the noise-cancellation signal and to transduce a noise-cancellation audio signal based on the noise-cancellation signal, the noise-cancellation audio signal destructively interfering with an undesired noise in a noise-cancellation zone in a predefined volume; an error sensor configured to output an error sensor signal, the error sensor signal being representative of residual undesired noise in the noise-cancellation zone; a performance cost filter configured to receive and filter the error sensor signal and to output a performance cost filter signal, the performance cost filter signal being representative of the error sensor signal as weighted by a performance cost function; and an adjustment module configured to receive the performance cost filter signal and to adjust the noise-cancellation filter such that the noise-cancellation audio signal minimizes the

Abstract: A gap adjusting device for adjusting a gap of displays adjacent to each other of a multi-display can include a body, a first fixing part, a second fixing part, an adjusting part, a first wire and a second wire. A fastening hole is defined in the body. The first fixing part is received inside the body, and the first fixing part is fixed to a first display. The second fixing part is received inside the body, and the second fixing part is fixed to a second display adjacent to the first display. The adjusting part is configured to be received in the fastening hole to be rotated, and the adjusting part is interposed between the first fixing part and the second fixing part. The first wire is connected to the adjusting part and the first fixing part, and the second wire is connected to the adjusting part and the second fixing part.

Abstract: Systems, devices, and methods provide mixed reality audio with environmental audio devices. A mixed reality device providing mixed reality content to a user has a mixed reality device position in an environment that includes a plurality of audio devices. A mixed reality audio element is determined, which is associated with the mixed reality content and which has a virtual source position with respect to the mixed reality device position within the environment. An audio device position of a particular audio device of the plurality of audio devices is determined, with respect to the mixed reality device position and the virtual source position within the environment. The particular audio device generates the mixed reality audio element to cause the user of the mixed reality device to perceive the mixed reality audio element as originating from the virtual source position within the environment.

Abstract: Exemplary multipath digital microphones described herein can comprise exemplary embodiments of automatic gain control and multipath digital audio signal digital signal processing chains, which allow low power and die size to be achieved as described herein, while still providing a high DR digital microphone systems. Further non-limiting embodiments can facilitate switching between multipath digital audio signal digital signal processing chains while minimizing audible artifacts associated with either the change in the gain automatic gain control amplifiers switching between multipath digital audio signal digital signal processing chains.

Abstract: Methods, apparatus, systems and articles of manufacture are disclosed to reduce noise from harmonic noise sources. Example methods disclosed herein include determining a point of comparatively large amplitude for a frequency in an audio sample, generating a contour trace beginning at the point, and calculating a parameter for the contour trace. The example method includes, in response to the contour trace being an outlier based on the parameter, removing the contour trace from the audio sample.

Abstract: A video conferencing apparatus includes an acquisition processing portion, a calculation processing portion, and a combining processing portion. The acquisition processing portion acquires site video data that represents site videos captured at a plurality of sites. The calculation processing portion calculates respective display priorities of the sites based on evaluation values for a plurality of predetermined evaluation items. The combining processing portion generates composite video data based on the site video data acquired by the acquisition processing portion, the composite video data representing a composite video which is a combination of a plurality of site videos having display sizes corresponding to the display priorities.

Abstract: Some embodiments of the disclosure provide systems and methods of detecting headphone rotation to properly process user input to the headphones. The systems and methods described herein may be used, for example, to detect a gesture (e.g., a swipe) received as user input on a touch interface of the headphones, such as a touch interface integrated into an ear piece. The gesture may be made in a particular direction, such as down toward Earth. However, headphones may be worn in a plurality of configurations, such as upright with the headband around the top of the head, downward with the headband around the back of the neck, or anywhere in between. Thus, the systems and methods described herein may be used to determine the rotation of the headphones in order to properly ascertain the intended gesture and perform an intended result.