Abstract: A hearing aid includes: a microphone configured to provide a microphone signal that corresponds with an acoustic stimulus naturally received by a user of the hearing aid; a processing unit coupled to the microphone, the processing unit configured to provide a processed signal based at least on the microphone signal; a speaker coupled to the processing unit, the speaker configured to provide an acoustic signal based on the processed signal; and a sensor configured to measure a neural response of the user to the acoustic stimulus, and to provide a sensor output; wherein the processing unit is configured to detect presence of speech based on the microphone signal, and to process the sensor output and the microphone signal to estimate speech intelligibility; and wherein the processing unit is also configured to adjust a sound processing parameter for the hearing aid based at least on the estimated speech intelligibility.

Abstract: Systems and methods for utilizing customer data in a communication system are provided. In exemplary embodiments, customer records at a customer data warehousing system are accessed. Customer data from the customer records are extracted and associated with a customer identifier. The customer data is then stored to an indexed database, the extracted customer data being indexed according to the identifier. When an incoming communication is received, the communication system will determine a communication identifier of the incoming communication. A lookup and matching process is then performed using the communication identifier in the indexed customer information database. If a matching customer identifier is found, associated customer data may be retrieved and used to provide enhanced communication system services including communication routing and customer data alerts.

Abstract: A video encoding method and an electronic device adapted to the method are provided.

Abstract: According to examples, an apparatus may include a processor and a computer readable medium on which is stored machine readable instructions that may cause the processor to determine a call duration threshold assigned to an entity, in which a phone number may be associated with the entity. The processor may also track durations of one or more calls placed to the phone number, determine whether the tracked durations of the one or more calls placed to the phone number meet or exceed the call duration threshold, and based on a determination that the tracked durations meet or exceed the call duration threshold, throttle placement of an additional call to the phone number.

Abstract: The present invention relates to an earphone equipped with a pressure equalizing means, and more specifically to an earphone equipped with a pressure equalizing means, in which a speaker unit is disposed inside an earphone housing in a longitudinal direction and a first air path is formed to discharge sound waves, generated by the diaphragm of the speaker unit, to the external ear canal through one side of the speaker unit. When air inside the external ear canal is discharged out of the speaker unit, air is discharged into the vibration space of the speaker unit by using the first air path, and is then discharged out of the speaker unit through a second air path formed in the other side of the top surface of the speaker unit.

Abstract: There is provided an audio transmission method, comprising: wirelessly connecting an audio receiver device to a first audio streaming device; transmitting a first audio stream from the first audio streaming device using a first protocol to the audio receiver device, wherein at least one audio data packet is transmitted in each frame in at least one audio packet slot; and scanning, by the audio receiver device, while receiving the first audio stream from the first audio streaming device, during at least one scan window (S) for frequency hopping synchronization (FHS) packets (F) transmitted from a second audio streaming device in a second audio stream using a second protocol. The scanning activity enables reception of at least one audio packet per frame of the first audio stream by preventing collision of the at least one scan window with at least one audio packet slot (A) per frame (R).

Abstract: The present disclosure provides an audio output method, including acquiring attribute information and location information of at least one object from an environment in which a user is located; determining, based on the attribute information, at least one piece of audio information that corresponds to the at least one object; determining, based on the location information, a relative spatial relationship between the at least one object and the user; adjusting, based on the relative spatial relationship, an output parameter of the at least one piece of audio information; and outputting, based on the output parameter, the at least one piece of audio information indicative of the location information of the at least one object.

Abstract: A communication system establishes a communication session with a communication device via a network and captures, via one or more cameras, a local area within a field of view of the one or more cameras. The local area includes one or more audio sources. The communication system receives, from the communication device, a selection of a respective audio source from the one or more audio source in the local area. The selection indicates that audio originating from the respective audio source is to be prioritized over other audio sources in the local area. The communication system tunes one or more microphones based on a depth of the respective audio source relative to the communication system to optimize reception of audio originating at the respective audio source by the one or more microphones.

Abstract: A device may be configured to determining display properties for virtual content in an environment with a plurality of physical participants by capturing an image of the environment, analyzing the captured image to identify at least one object in the environment, determining a parameter for the identified object, and determining a display property of a digital representation of virtual content based on the determined parameter. Embodiments may include negotiating display properties with other devices to generate coordinated display properties, and rendering the digital representation of the virtual content so that the remote participant appears to be in the same fixed position to all co-located participants and sized consistent with the co-located participants.

Abstract: An audio output system for providing an output signal to a micro-speaker provides energy reduction and thermal protection by removing components of an input signal from which the output signal is generated, so that the audio power output system does not expend power reproducing portions of the audio information that would not be perceived by a listener. The micro-speaker has a resonant frequency such that substantial content of the audio information lies below the resonant frequency. A processing subsystem receives the audio information and generates the output signal by filtering the audio information with a response simulating the micro-speaker and an acoustic path to the listener, and comparing the filtered audio information with a frequency-dependent threshold of hearing. The processing subsystem then removes portions of the audio information that have an amplitude below the frequency-dependent threshold of hearing.

Abstract: A camera module, which is mounted on an inside of a front windshield of a vehicle and to image an external environment of the vehicle, includes a lens unit and an imager to image the external environment by forming an optical image, which is from the external environment through the lens unit.

Abstract: Systems and methods for automatically authenticating an incoming call are disclosed. In one implementation a method for automatically authenticating an incoming call includes receiving a call from a calling device. The call includes an identifier associated with the calling device. The method further includes receiving, separately from the call, authentication data associated with a device or a user, determining, using the identifier and the authentication data, that the authentication data is associated with the same calling device that initiated the call, verifying the authentication data, and based on a result of the verification, determining that the call is initiated by an authenticated device or user.

Abstract: Customer relationship management (“CRM”) implemented in a computer system, including establishing by the computer system, upon a first communications contact between a tele-agent and a customer representative, as structure of computer memory of the computer system, a communications session; and administering by the computer system through the communications session across communications platforms a sequence of communications contacts, including the first contact and also subsequent communications contacts, between the tele-agent and the customer representative.

Abstract: An edge including an inner notch extending in a diaphragm-side region, and an outer notch extending in a frame-side region near the inner notch, in which the inner notch and the outer notch have a depression with a depth equal to or larger than a thickness, and an angle B formed by an extending direction of the outer notch with respect to a line radially extending from an edge center is larger than an angle A formed by an extending direction of the inner notch with respect to the line.

Abstract: In general, techniques are described for modeling occlusions when rendering audio data. A device comprising a memory and one or more processors may perform the techniques. The memory may store audio data representative of a soundfield. The one or more processors may obtain occlusion metadata representative of an occlusion within the soundfield in terms of propagation of sound through the occlusion, the occlusion separating the soundfield into two or more sound spaces. The one or more processors may obtain a location of the device, and obtain, based on the occlusion metadata and the location, a renderer by which to render the audio data into one or more speaker feeds that account for propagation of the sound in one of the two or more sound spaces in which the device resides. The one or more processors may apply the renderer to the audio data to generate the speaker feeds.

Abstract: Regions of the audio frequency spectrum that are most susceptible to howling are identified or determined. When detected, these approaches shape the frequency spectrum of the audio going to loudspeakers so that only those howling frequencies are suppressed.

Abstract: Systems and methods for joining a video conference. A first function can be found, wherein the first function can interact with a user interface element used by the recording bot server to join a video conference. The first function can be replaced by a second function, wherein the second function can be used to join the video conference such that the recording bot server does not interact with the user interface element. The second function can be used to join the video conference without interacting with the DOM.

Abstract: The positions of a plurality of speakers at a media consumption site are determined. Audio information in an object-based format is received. Gain adjustment value for a sound content portion in the object-based format may be determined based on the position of the sound content portion and the positions of the plurality of speakers. Audio information in a ring-based channel format is received. Gain adjustment value for each ring-based channel in a set of ring-based channels may be determined based on the ring to which the ring-based channel belongs and the positions of the speakers at a media consumption site.

Abstract: The present invention relates to a method for generating a filter for an audio signal and a parameterization device for the same, and more particularly, to a method for generating a filter for an audio signal, to implement filtering of an input audio signal with a low computational complexity, and a parameterization device therefor.

Abstract: A system, method, and computer program product for customer contact management via voice, chat, e-mail and social network contacts includes a balanced service process (BSP) that includes a plurality of cause or response codes for maximizing first contact resolution (FCR) and CSAT. The BSP is incorporated within a contact center (single center, multiple centers and/or work at home), which receives voice calls, SMS messages, email, chat, or social media communications from customers.