Abstract: A system for routing emergency events reported by IoT devices to nearby Public Safety Answering Points (PSAPs), comprising an IoT server and a phone call server. The IoT server configured to receive emergency messages from IoT devices associated with users and distributed in a plurality of geographical regions and transmit the emergency messages indicative of emergency events relating to the associated users and comprise at least a location of the IoT devices to the phone call server which is configured to adjust call routing record(s) used by the PSTN to associate certain caller IDs with the location of the IoT devices, and initiate emergency call(s) to the PSTN using the certain caller IDs. The PSTN forwards emergency calls to PSAPs located in geographical regions nearest to the IoT devices determined based on between the location of the IoT devices and the certain caller IDs in the adjusted call routing record(s).

Abstract: Disclosed herein are methods and systems for notifying automatically emergency events reported by users to emergency contacts of the users, comprising receiving one or more advanced cellular location (AML) messages transmitted by one or more cellular devices of one or more users to an AML service when the cellular device(s) initiates an emergency call, the AML message(s) comprising a Mobile Station International Subscriber Directory Number (MSISDN) and a location of the cellular device(s), retrieving contact information of one or more emergency contacts associated with the MSISDN extracted from the AML message(s), and transmitting one or more emergency notifications to the emergency contact(s) according to the contact information. The one or more emergency notifications indicative of the emergency call(s) comprise an indication of the user(s) and the location of the cellular device(s) extracted from the AML message(s).

Abstract: Disclosed herein are methods and systems for discovering an MSISDN of a cellular device, comprising detecting an activation event of the cellular device with a SIM associated with an MSISDN not exposed to the cellular device, transmitting one or more discovery Short Message Service (SMS) messages to a discovery system configured to transmit back to the cellular device one or more response SMS messages comprising the MSISDN identified for the discovery SMS message(s), receiving the response SMS message(s), and storing the MSISDN extracted from the response SMS message(s). The cellular device includes the stored MSISDN and a location of the cellular device in one or more Advanced Mobile Location (AML) messages transmitted by the cellular device to an AML service when initiating an emergency call.

Abstract: A method comprising obtaining a phone number of a mobile device used to make an emergency call through a first connection. The method also can include transmitting a uniform resource locator (URL) link to the mobile device through a second connection based on the phone number. The second connection is different from the first connection. The URL link enables a user of the mobile device to establish a WebRTC (Web Real-Time Communication) session through a web browser on the mobile device. The method additionally can include receiving a real-time video stream from the mobile device through the WebRTC session. The method further can include sending the real-time video stream to be displayed on a screen of a recipient. The real-time video stream is associated with an identifier for the mobile device. Other embodiments are described.

Abstract: A system and method for streaming real-time data from a user device to a dispatch unit terminal, where the method includes: identifying a connection between a user device and a call center; sending a link to the user device, wherein the link includes instructions to initiate streaming of real-time data from the user device, and further includes a unique identifier associated with the user device; and sending the real-time data to a dispatch unit terminal, where the unique identifier is used to match the real-time data with the dispatch terminal used in the first connection.

Abstract: A method comprising obtaining a phone number of a mobile device used by a user making an emergency call. The emergency call is conducted with a recipient through a first connection. The method also comprises transmitting a uniform resource locator (URL) to the mobile device through an electronic message. The electronic message is transmitted through a second connection using the phone number. The second connection is different from the first connection. The electronic message allows the user to click on the URL to access a web browser on the mobile device, instead of a full application on the mobile device, to establish a WebRTC (Web Real-Time Communication) session to transmit a real-time video stream from the mobile device. The URL is associated with the phone number of the mobile device. The method additionally comprises receiving the real-time video stream from the mobile device through the WebRTC session.

Abstract: A system for routing emergency events reported by IoT devices to nearby Public Safety Answering Points (PSAPs), comprising an IoT server and a phone call server. The IoT server configured to receive emergency messages from IoT devices associated with users and distributed in a plurality of geographical regions and transmit the emergency messages indicative of emergency events relating to the associated users and comprise at least a location of the IoT devices to the phone call server which is configured to adjust call routing record(s) used by the PSTN to associate certain caller IDs with the location of the IoT devices, and initiate emergency call(s) to the PSTN using the certain caller IDs. The PSTN forwards emergency calls to PSAPs located in geographical regions nearest to the IoT devices determined based on between the location of the IoT devices and the certain caller IDs in the adjusted call routing record(s).

Abstract: A method comprising obtaining a phone number of a mobile device used by a user making an emergency call. The emergency call is conducted with a recipient through a first connection. The method also comprises transmitting a uniform resource locator (URL) to the mobile device through an electronic message. The electronic message is transmitted through a second connection using the phone number. The second connection is different from the first connection. The electronic message allows the user to click on the URL to access a web browser on the mobile device, instead of a full application on the mobile device, to establish a WebRTC (Web Real-Time Communication) session to transmit a real-time video stream from the mobile device. The URL is associated with the phone number of the mobile device. The method additionally comprises receiving the real-time video stream from the mobile device through the WebRTC session.

Abstract: Disclosed herein are devices, systems and methods for processing remotely at a remote server or cloud platform data relating to emergency communications (phone calls, text messages, etc.) received by Public Safety Answering Points (PSAPs), in particular emergency communications received and handled by emergency communication handling systems at the PSAP which support serial communication and have no network connectivity. To overcome this limitation, one or more serial-to-Internet Protocol (IP) gateways are deployed in the PSAP to: (a) receive the incident data from the emergency communication handling systems and encapsulate the incident data in its raw form in IP packets, and (b) transmit the IP packets to the remote processing system. The remote processing system then parses the incident data according to parsing rule(s) applicable for the PSAP from which the incident data is received, format the incident data and process the formatted data to optimize communication handling operation of the PSAPs.

Abstract: Disclosed herein are devices, systems and methods for processing remotely at a remote server or cloud platform data relating to emergency communications (phone calls, text messages, etc.) received by Public Safety Answering Points (PSAPs), in particular emergency communications received and handled by emergency communication handling systems at the PSAP which support serial communication and have no network connectivity. To overcome this limitation, one or more serial-to-Internet Protocol (IP) gateways are deployed in the PSAP to: (a) receive the incident data from the emergency communication handling systems and encapsulate the incident data in its raw form in IP packets, and (b) transmit the IP packets to the remote processing system. The remote processing system then parses the incident data according to parsing rule(s) applicable for the PSAP from which the incident data is received, format the incident data and process the formatted data to optimize communication handling operation of the PSAPs.

Abstract: Disclosed herein are devices, systems and methods for processing remotely at a remote server or cloud platform data relating to emergency communications (phone calls, text messages, etc.) received by Public Safety Answering Points (PSAPs), in particular emergency communications received and handled by emergency communication handling systems at the PSAP which support serial communication and have no network connectivity. To overcome this limitation, one or more serial-to-Internet Protocol (IP) gateways are deployed in the PSAP to: (a) receive the incident data from the emergency communication handling systems and encapsulate the incident data in its raw form in IP packets, and (b) transmit the IP packets to the remote processing system. The remote processing system then parses the incident data according to parsing rule(s) applicable for the PSAP from which the incident data is received, format the incident data and process the formatted data to optimize communication handling operation of the PSAPs.

Abstract: A system and method for streaming real-time data from a user device to a dispatch unit terminal, where the method includes: identifying a connection between a user device and a call center; sending a link to the user device, wherein the link includes instructions to initiate streaming of real-time data from the user device, and further includes a unique identifier associated with the user device; and sending the real-time data to a dispatch unit terminal, where the unique identifier is used to match the real-time data with the dispatch terminal used in the first connection.

Abstract: A system and method for streaming real-time data from a user device to a dispatch unit terminal, where the method includes: identifying a connection between a user device and a call center; sending a link to the user device, wherein the link includes instructions to initiate streaming of real-time data from the user device, and further includes a unique identifier associated with the user device; and sending the real-time data to a dispatch unit terminal, where the unique identifier is used to match the real-time data with the dispatch terminal used in the first connection.

Abstract: There is provided a computer implemented method for automatically updating an application programming interface (API) according to a user interface (UI), comprising: providing a UI presented on a display of a computing device, analyzing the visual presentation of the UI on the display to identify at least one key-value pair, defining a dynamic data stream based on the at least one key-value pair, providing the dynamic data stream to an API for access by client code, monitoring the UI presented on the display to detect dynamic updates of the at least one key-value pair, and dynamically updating each respective value of each of the at least one key-value pair of the dynamic data stream of the API according to the detected dynamic updates.

Abstract: A system and method for streaming real-time data from a user device to a dispatch unit terminal, where the method includes: identifying a connection between a user device and a call center; sending a link to the user device, wherein the link includes instructions to initiate streaming of real-time data from the user device, and further includes a unique identifier associated with the user device; and sending the real-time data to a dispatch unit terminal, where the unique identifier is used to match the real-time data with the dispatch terminal used in the first connection.

Abstract: There is provided a computer implemented method for automatically updating an application programming interface (API) according to a user interface (UI), comprising: providing a UI presented on a display of a computing device, analyzing the visual presentation of the UI on the display to identify at least one key-value pair, defining a dynamic data stream based on the at least one key-value pair, providing the dynamic data stream to an API for access by client code, monitoring the UI presented on the display to detect dynamic updates of the at least one key-value pair, and dynamically updating each respective value of each of the at least one key-value pair of the dynamic data stream of the API according to the detected dynamic updates.

Abstract: A system and method for providing a descriptive location of a first user device. The method includes: receiving a request to determine an updated descriptive location pointer for the second user device; receiving data associated with the first user device and at least one radio frequency (RF) signal; and determining an updated descriptive location pointer for the second user device based on a unique identifier collected by the first user device, the data associated with the first user device, and the at least one RF signal, wherein the unique identifier is created by the first user device based on data and RF signals received by the first user device during a learning phase, wherein the unique identifier is associated with at least one predetermined descriptive location pointer, wherein the updated descriptive location pointer is determined from among the at least one predetermined descriptive location pointer.

Abstract: A computer implemented method of automatically routing incoming emergency calls to selected emergency dispatch centers, comprising using one or more processors for detecting one or more of a plurality of incoming emergency calls received from one or more client devices, acquiring via a communication network sensory data captured by one or more sensors associated with each client device and monitoring an environment of the client device, analyzing the sensory data to identify one or more environment parameters deduced from the analysis and automatically routing each of the incoming emergency calls to a selected one of a plurality of emergency dispatch centers according to the one or more environment parameters.

Abstract: A system and method for providing a descriptive location of a first user device. The method includes: receiving a request to determine an updated descriptive location pointer for the second user device; receiving data associated with the first user device and at least one radio frequency (RF) signal; and determining an updated descriptive location pointer for the second user device based on a unique identifier collected by the first user device, the data associated with the first user device, and the at least one RF signal, wherein the unique identifier is created by the first user device based on data and RF signals received by the first user device during a learning phase, wherein the unique identifier is associated with at least one predetermined descriptive location pointer, wherein the updated descriptive location pointer is determined from among the at least one predetermined descriptive location pointer.

Abstract: A computer implemented method of automatically routing incoming emergency calls to selected emergency dispatch centers, comprising using one or more processors for detecting one or more of a plurality of incoming emergency calls received from one or more client devices, acquiring via a communication network sensory data captured by one or more sensors associated with each client device and monitoring an environment of the client device, analyzing the sensory data to identify one or more environment parameters deduced from the analysis and automatically routing each of the incoming emergency calls to a selected one of a plurality of emergency dispatch centers according to the one or more environment parameters.