Abstract: An electronic board system includes an electronic board having a screen for displaying information of interest to a work group or community, an input device for receiving information from users in a group or community to be displayed on the electronic board, a memory for storing information received from the input device and a processor for selecting which information stored in the memory to display on the screen, where and how to display the selected information on the screen and displaying the selected information on the screen. The processor selects which information to display in accordance with a predetermined relationship based on a group-based recommendation criteria and user interest. A plurality of sensors disposed behind the screen detect user interest in information displayed on the screen near the sensor. User interest may also be determined by monitoring user requests for copies of information displayed on the screen.

Abstract: The system and method analyzes activities of users in a recommender system to identify experts. Two types of experts may be identified: authoritative experts and hub experts. An authoritative expert is a user who creates items or documents in a given field that are acted upon by a large number of users within a community who are well connected in the given field. A hub expert is a user who is aware of important items or documents within a given field and uses, works or acts upon items or documents produced by authoritative experts. The system and method also identifies authoritative items (e.g., documents). An authoritative item or document is one which has been acted upon by a large number of users within a community who are well connected in the given field (i.e., hub experts).

Abstract: A communication system and apparatus for a xerographic imaging system for enhanced collaborative communication between the machine user and the remote troubleshooting advisor. The machine includes an imager for showing a selected virtual representation of the machine including an image of the machine illustrating an area of the machine having the troubleshooting need. A communication link exists between the user and the advisor and comprises a bi-directional visualization of a selected virtual representation synchronously displayed to the user and the advisor via respective imagers. An image adjuster is operated by the expert for selective adjustment of the virtual representation to suggest a section of the area of the machine wherein action by the machine user may resolve the troubleshooting need. The selective adjustment is communicated to the machine user through the communication link whereby upon viewing this suggested adjustment, corrective action is suggested to the user.

Abstract: The present invention provides a method to support the coordination of geographically distributed activities, e.g. printing and, in particular, a method for mixed human and computer-supported distributed scheduling of a task according to scheduling decisions within a plurality of workplaces. The workplaces are connected to each other and to a shared negotiation facility via a computer network. The method involves expressing a first scheduling decision by manual modification in a scheduling board within a first of said workplaces, recording said first scheduling decision and creating computer-readable first scheduling decision data. These first scheduling decision data are transferred via the computer network to the shared negotiation facility, where said task is negotiated by combining the first scheduling decision data with second scheduling decision data received from at least a second of said workplaces. Negotiation results are transferred to at least said first workplace.

Abstract: An electronic board system includes an electronic board having a screen for displaying information of interest to a work group or community, an input device for receiving information from users in a group or community to be displayed on the electronic board, a memory for storing information received from the input device and a processor for selecting which information stored in the memory to display on the screen, where and how to display the selected information on the screen and displaying the selected information on the screen. The processor selects which information to display in accordance with a predetermined relationship based on a group-based recommendation criteria and user interest. A plurality of sensors disposed behind the screen detect user interest in information displayed on the screen near the sensor. User interest may also be determined by monitoring user requests for copies of information displayed on the screen.

Abstract: The system and method analyzes activities of users in a recommender system to identify experts. Two types of experts may be identified: authoritative experts and hub experts. An authoritative expert is a user who creates items or documents in a given field that are acted upon by a large number of users within a community who are well connected in the given field. A hub expert is a user who is aware of important items or documents within a given field and uses, works or acts upon items or documents produced by authoritative experts. The system and method also identifies authoritative items (e.g., documents). An authoritative item or document is one which has been acted upon by a large number of users within a community who are well connected in the given field (i.e., hub experts).

Abstract: A knowledge management system according to the invention uses print cover sheets to connect users to knowledge relevant both to the user and the communities to which they belong by making use of the declaration of relevance implicit in the print process. The cover sheet becomes an input, output and surrogate document mechanism enabling access to both document repositories and associated knowledge management services, such as for example, document related services and a recommender service.

Abstract: An electronic board system includes an electronic board having a screen for displaying information of interest to a work group or community, an input device for receiving information from users in a group or community to be displayed on the electronic board, a memory for storing information received from the input device and a processor for selecting which information stored in the memory to display on the screen, where and how to display the selected information on the screen and displaying the selected information on the screen. The processor selects which information to display in accordance with a predetermined relationship based on a group-based recommendation criteria and user interest. A plurality of sensors disposed behind the screen detect user interest in information displayed on the screen near the sensor. User interest may also be determined by monitoring user requests for copies of information displayed on the screen.

Abstract: A system for providing item recommendations includes a memory, a device, responsive to a user request, for recording an item on a hardcopy medium, and a processor, for storing ratings of items and for generating recommendations for new items based on recommendation criteria. In response to the user request, the processor stores an implicit rating for the requested item in the memory, determines whether, based on the implicit rating and the recommendation criteria, to generate an item recommendation, and if the criteria for generating a recommendation is met, generates a recommendation of a new item. The recommender system may further store a representation of the recorded item in the memory. Recommendations may be based on item to item similarities, item to user similarities or user to user similarities.

Abstract: Physical documents may be edge marked and the edge markings used to index and retrieve them from their storage locations. A method of managing a physical document, wherein the physical document includes at least one sheet of material, includes marking an edge of the at least one sheet of material with indicia arranged to form a code identifying the sheet of material, storing the physical document in a storage location, indexing the physical document by associating the code with the storage location, and storing the indexing information in a computer-based information retrieval system.

Abstract: An electronic board system includes an electronic board having a screen for displaying information of interest to a work group or community, an input device for receiving information from users in a group or community to be displayed on the electronic board, a memory for storing information received from the input device and a processor for selecting which information stored in the memory to display on the screen, where and how to display the selected information on the screen and displaying the selected information on the screen. The processor selects which information to display in accordance with a predetermined relationship based on a group-based recommendation criteria and user interest. A plurality of sensors disposed behind the screen detect user interest in information displayed on the screen near the sensor. User interest may also be determined by monitoring user requests for copies of information displayed on the screen.

Abstract: A system for providing item recommendations includes a memory, a device, responsive to a user request, for recording an item on a hardcopy medium, and a processor, for storing ratings of items and for generating recommendations for new items based on recommendation criteria. In response to the user request, the processor stores an implicit rating for the requested item in the memory, determines whether, based on the implicit rating and the recommendation criteria, to generate an item recommendation, and if the criteria for generating a recommendation is met, generates a recommendation of a new item. The recommender system may further store a representation of the recorded item in the memory. Recommendations may be based on item to item similarities, item to user similarities or user to user similarities.

Abstract: A knowledge management system according to the invention uses print cover sheets to connect users to knowledge relevant both to the user and the communities to which they belong by making use of the declaration of relevance implicit in the print process. The cover sheet becomes an input, output and surrogate document mechanism enabling access to both document repositories and associated knowledge management services, such as for example, document related services and a recommender service.

Abstract: The present invention provides a method to support the coordination of geographically distributed activities, e.g. printing and, in particular, a method for mixed human and computer-supported distributed scheduling of a task according to scheduling decisions within a plurality of workplaces. The workplaces are connected to each other and to a shared negotiation facility via a computer network. The method involves expressing a first scheduling decision by manual modification in a scheduling board within a first of said workplaces, recording said first scheduling decision and creating computer-readable first scheduling decision data. These first scheduling decision data are transferred via the computer network to the shared negotiation facility, where said task is negotiated by combining the first scheduling decision data with second scheduling decision data received from at least a second of said workplaces. Negotiation results are transferred to at least said first workplace.

Abstract: A system for ranking search results obtained from an information retrieval system includes a search pre-processor, a search engine and a search post-processor. The search preprocessor determines the context of the search query by comparing the terms in the search query with a predetermined user context profile. Preferably, the context profile is a user profile or a community profile, which includes a set of terms which have been rated by the user, community, or a recommender system. The search engine generates a search result comprising at least one item obtained from the information retrieval system. The search post-processor ranks each item returned in the search result in accordance with the context of the search query.