Patents by Inventor Anuprit Kale
Anuprit Kale has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Publication number: 20240062010Abstract: Described herein are systems, apparatus, methods and computer program products for machine learning intent classification. In various embodiments, historical utterances provided by users may be utilized for bot training. Context and personally identifiable information may be removed from the utterances. The utterances may be associated with vectors. The utterances and vectors may be used to determine recommendations.Type: ApplicationFiled: October 31, 2023Publication date: February 22, 2024Applicant: Salesforce, Inc.Inventors: Anuprit KALE, Weiping PENG, Na CHENG, Rick LINDSTROM, Zachary ALEXANDER
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Patent number: 11836450Abstract: Described herein are systems, apparatus, methods and computer program products for machine learning intent classification. In various embodiments, historical utterances provided by users may be utilized for bot training. Context and personally identifiable information may be removed from the utterances. The utterances may be associated with vectors. The utterances and vectors may be used to determine recommendations.Type: GrantFiled: November 16, 2020Date of Patent: December 5, 2023Assignee: Salesforce, Inc.Inventors: Anuprit Kale, Weiping Peng, Na Cheng, Rick Lindstrom, Zachary Alexander
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Patent number: 11615203Abstract: A record management system stores records for an organization having a plurality of members and a plurality of groups, and manages accessibility of the records for the organization according to a specified record access policy. The record management system generates an accessibility database that indicates, for each member, records that are explicitly or implicitly accessible by each member such that the records accessible for each member can be quickly determined if needed. A member has explicit access to a record if there is an explicit indication of accessibility between the member and the record. A member has implicit access to a record through membership associations to other members or groups that have access to the record. The record management system also receives search queries from members and returns records that are relevant and accessible to the members based on the accessibility database.Type: GrantFiled: April 28, 2021Date of Patent: March 28, 2023Assignee: Salesforce, Inc.Inventors: Scott Rickard, Anuprit Kale, Victor Spivak, Yanik Grignon, Venkatesan Chandrasekaran
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Patent number: 11392828Abstract: A system is provided for a machine learning engine using clustered case objects in a case management system. The system includes a multi-layer neural network. The system is configured to receive case object data comprising a case object and contextual objects in the case management system associated with the case object, the contextual objects comprising word vectors, generate a context embedding for the case object using the word vectors for the contextual objects, and cluster the case object with other case objects in the case management system based on the context embedding for the case object and other context embeddings for the other case objects.Type: GrantFiled: September 24, 2018Date of Patent: July 19, 2022Assignee: salesforce.com, inc.Inventors: Edgar Gerardo Velasco, Jayesh Govindarajan, Zachary Alexander, Na Cheng, Anuprit Kale, Peter White
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Patent number: 11210304Abstract: As part of providing the services to users, an online system stores multiple records that are accessible by users of the online system. When a user provides a search query, the online system extracts morphological and dictionary features from the query. The online system provides the extracted features to a machine learning model as an input. The machine learning model outputs a score for each potential entity type that indicates a likelihood that the search query is for a record associated with the entity type. The output from the machine learning model is used by the online system to select one or more entity types that the user is likely searching for. The online system searches the stored records based on the search query but limits the searching to records associated with at least one of the selected entity types.Type: GrantFiled: March 11, 2020Date of Patent: December 28, 2021Assignee: salesforce.com, inc.Inventors: Naren M. Chittar, Jayesh Govindarajan, Edgar Gerardo Velasco, Anuprit Kale, Francisco Borges, Guillaume Kempf, Marc Brette
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Publication number: 20210248261Abstract: A record management system stores records for an organization having a plurality of members and a plurality of groups, and manages accessibility of the records for the organization according to a specified record access policy. The record management system generates an accessibility database that indicates, for each member, records that are explicitly or implicitly accessible by each member such that the records accessible for each member can be quickly determined if needed. A member has explicit access to a record if there is an explicit indication of accessibility between the member and the record. A member has implicit access to a record through membership associations to other members or groups that have access to the record. The record management system also receives search queries from members and returns records that are relevant and accessible to the members based on the accessibility database.Type: ApplicationFiled: April 28, 2021Publication date: August 12, 2021Inventors: Scott Rickard, Anuprit Kale, Victor Spivak, Yanik Grignon, Venkatesan Chandrasekaran
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Patent number: 11080420Abstract: A record management system stores records for an organization having a plurality of members and a plurality of groups, and manages accessibility of the records for the organization according to a specified record access policy. The record management system generates an accessibility database that indicates, for each member, records that are explicitly or implicitly accessible by each member such that the records accessible for each member can be quickly determined if needed. A member has explicit access to a record if there is an explicit indication of accessibility between the member and the record. A member has implicit access to a record through membership associations to other members or groups that have access to the record. The record management system also receives search queries from members and returns records that are relevant and accessible to the members based on the accessibility database.Type: GrantFiled: November 4, 2019Date of Patent: August 3, 2021Assignee: salesforce.com, inc.Inventors: Scott Rickard, Anuprit Kale, Victor Spivak, Yanik Grignon, Venkatesan Chandrasekaran
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Patent number: 11061955Abstract: A data processing system analyzes a corpus of conversation data collected at an interactive conversation service to train an intent classification model. The intent classification model generates vectors based on the corpus of conversation data. A set of intents is selected and an intent seed input for each intent of the set of intents is input into the model to generate an intent vector corresponding to each intent. Vectors based on user inputs are generated and compared to the intent vectors to determine the intent.Type: GrantFiled: December 27, 2018Date of Patent: July 13, 2021Assignee: salesforce.com, inc.Inventors: Zachary Alexander, Naren M. Chittar, Alampallam R. Ramachandran, Anuprit Kale, Tiffany McKenzie, Sitaram Asur, Jacob Nathaniel Huffman
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Patent number: 11061954Abstract: A data processing system analyzes a corpus of conversation data collected at an interactive conversation service to train an intent classification model. The intent classification model generates vectors based on the corpus of conversation data. A set of intents is selected and an intent seed input for each intent of the set of intents is input into the model to generate an intent vector corresponding to each intent. Vectors based on user inputs are generated and compared to the intent vectors to determine the intent.Type: GrantFiled: September 21, 2018Date of Patent: July 13, 2021Assignee: salesforce.com, inc.Inventors: Zachary Alexander, Naren M. Chittar, Alampallam R. Ramachandran, Anuprit Kale, Tiffany Deiandra McKenzie, Sitaram Asur, Jacob Nathaniel Huffman
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Publication number: 20210150144Abstract: DESCRIBED HEREIN ARE SYSTEMS, APPARATUS, METHODS AND COMPUTER PROGRAM PRODUCTS FOR MACHINE LEARNING INTENT CLASSIFICATION. IN VARIOUS EMBODIMENTS, HISTORICAL UTTERANCES PROVIDED BY USERS MAY BE UTILIZED FOR BOT TRAINING. CONTEXT AND PERSONALLY IDENTIFIABLE INFORMATION MAY BE REMOVED FROM THE UTTERANCES. THE UTTERANCES MAY BE ASSOCIATED WITH VECTORS. THE UTTERANCES AND VECTORS MAY BE USED TO DETERMINE RECOMMENDATIONS.Type: ApplicationFiled: November 16, 2020Publication date: May 20, 2021Applicant: Salesforce.com, Inc.Inventors: Anuprit KALE, Weiping Peng, Na Cheng, Rick Lindstrom, Zachary Alexander
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Publication number: 20210149964Abstract: Disclosed are some implementations of systems, apparatus, methods and computer program products for integrating question generation and answer retrieval in a question answer system. The system generates a question using a set of documents and determines whether it is semantically distinct from questions in a question-answer repository. After determining that the question is semantically distinct from questions in the question-answer repository, the system adds the question to the question-answer repository. Upon receipt of a user-submitted question, the system uses the question-answer repository to identify a semantically similar question. The system retrieves an answer corresponding to the identified question from the question-answer repository and provides the answer in response to the user-submitted question.Type: ApplicationFiled: November 15, 2019Publication date: May 20, 2021Inventors: Yuanxin Wang, Anuprit Kale, Zachary Alexander, Na Cheng
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Publication number: 20200233874Abstract: As part of providing the services to users, an online system stores multiple records that are accessible by users of the online system. When a user provides a search query, the online system extracts morphological and dictionary features from the query. The online system provides the extracted features to a machine learning model as an input. The machine learning model outputs a score for each potential entity type that indicates a likelihood that the search query is for a record associated with the entity type. The output from the machine learning model is used by the online system to select one or more entity types that the user is likely searching for. The online system searches the stored records based on the search query but limits the searching to records associated with at least one of the selected entity types.Type: ApplicationFiled: March 11, 2020Publication date: July 23, 2020Inventors: Naren M. Chittar, Jayesh Govindarajan, Edgar Gerardo Velasco, Anuprit Kale, Francisco Borges, Guillaume Kempf, Marc Brette
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Patent number: 10628431Abstract: As part of providing the services to users, an online system stores multiple records that are accessible by users of the online system. When a user provides a search query, the online system extracts morphological and dictionary features from the query. The online system provides the extracted features to a machine learning model as an input. The machine learning model outputs a score for each potential entity type that indicates a likelihood that the search query is for a record associated with the entity type. The output from the machine learning model is used by the online system to select one or more entity types that the user is likely searching for. The online system searches the stored records based on the search query but limits the searching to records associated with at least one of the selected entity types.Type: GrantFiled: April 6, 2017Date of Patent: April 21, 2020Assignee: salesforce.com, inc.Inventors: Naren M. Chittar, Jayesh Govindarajan, Edgar Gerardo Velasco, Anuprit Kale, Francisco Borges, Guillaume Kempf, Marc Brette
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Patent number: 10614061Abstract: An online system stores objects that may be accessed by users. The online system also stores indexes of terms related to different entity types of objects. When a user provides a search query, the online system compares the search terms with terms stored in the indexes. Based on the comparisons, the online system determines term features for entity types associated with an index. The online system provides the term features as inputs to a machine learning model. The machine learning model outputs a score for each entity type indicating a likelihood that the search query is for an object associated with the entity type. The machine learning model output is used by the online system to select one or more entity types that the user is likely searching for. The online system offers objects of the likely entity types to the user as results of the search query.Type: GrantFiled: June 28, 2017Date of Patent: April 7, 2020Assignee: salesforce.com, inc.Inventors: Guillaume Kempf, Marc Brette, Naren M. Chittar, Anuprit Kale, Yasaman Mohsenin, Pranshu Sharma
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Publication number: 20200097563Abstract: A data processing system analyzes a corpus of conversation data collected at an interactive conversation service to train an intent classification model. The intent classification model generates vectors based on the corpus of conversation data. A set of intents is selected and an intent seed input for each intent of the set of intents is input into the model to generate an intent vector corresponding to each intent. Vectors based on user inputs are generated and compared to the intent vectors to determine the intent.Type: ApplicationFiled: September 21, 2018Publication date: March 26, 2020Inventors: Zachary Alexander, Naren M. Chittar, Alampallam R. Ramachandran, Anuprit Kale, Tiffany Deiandra McKenzie, Sitaram Asur, Jacob Nathaniel Huffman
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Publication number: 20200097496Abstract: A data processing system analyzes a corpus of conversation data collected at an interactive conversation service to train an intent classification model. The intent classification model generates vectors based on the corpus of conversation data. A set of intents is selected and an intent seed input for each intent of the set of intents is input into the model to generate an intent vector corresponding to each intent. Vectors based on user inputs are generated and compared to the intent vectors to determine the intent.Type: ApplicationFiled: December 27, 2018Publication date: March 26, 2020Inventors: Zachary Alexander, Naren M. Chittar, Alampallam R. Ramachandran, Anuprit Kale, Tiffany McKenzie, Sitaram Asur, Jacob Nathaniel Huffman
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Publication number: 20200097809Abstract: A system is provided for a machine learning engine using clustered case objects in a case management system. The system includes a multi-layer neural network. The system is configured to receive case object data comprising a case object and contextual objects in the case management system associated with the case object, the contextual objects comprising word vectors, generate a context embedding for the case object using the word vectors for the contextual objects, and cluster the case object with other case objects in the case management system based on the context embedding for the case object and other context embeddings for the other case objects.Type: ApplicationFiled: September 24, 2018Publication date: March 26, 2020Inventors: Edgar Gerardo VELASCO, Jayesh GOVINDARAJAN, Zachary ALEXANDER, Na CHENG, Anuprit KALE, Peter WHITE
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Publication number: 20200065511Abstract: A record management system stores records for an organization having a plurality of members and a plurality of groups, and manages accessibility of the records for the organization according to a specified record access policy. The record management system generates an accessibility database that indicates, for each member, records that are explicitly or implicitly accessible by each member such that the records accessible for each member can be quickly determined if needed. A member has explicit access to a record if there is an explicit indication of accessibility between the member and the record. A member has implicit access to a record through membership associations to other members or groups that have access to the record. The record management system also receives search queries from members and returns records that are relevant and accessible to the members based on the accessibility database.Type: ApplicationFiled: November 4, 2019Publication date: February 27, 2020Inventors: Scott Thurston Rickard, Jr., Anuprit Kale, Victor Spivak, Yanik Grignon, Venkatesan Chandrasekaran
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Patent number: 10496844Abstract: A record management system stores records for an organization having a plurality of members and a plurality of groups, and manages accessibility of the records for the organization according to a specified record access policy. The record management system generates an accessibility database that indicates, for each member, records that are explicitly or implicitly accessible by each member such that the records accessible for each member can be quickly determined if needed. A member has explicit access to a record if there is an explicit indication of accessibility between the member and the record. A member has implicit access to a record through membership associations to other members or groups that have access to the record. The record management system also receives search queries from members and returns records that are relevant and accessible to the members based on the accessibility database.Type: GrantFiled: February 23, 2017Date of Patent: December 3, 2019Assignee: salesforce.com, inc.Inventors: Scott Thurston Rickard, Jr., Anuprit Kale, Victor Spivak, Yanik Grignon, Venkatesan Chandrasekaran
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Publication number: 20190005089Abstract: An online system stores objects that may be accessed by users. The online system also stores indexes of terms related to different entity types of objects. When a user provides a search query, the online system compares the search terms with terms stored in the indexes. Based on the comparisons, the online system determines term features for entity types associated with an index. The online system provides the term features as inputs to a machine learning model. The machine learning model outputs a score for each entity type indicating a likelihood that the search query is for an object associated with the entity type. The machine learning model output is used by the online system to select one or more entity types that the user is likely searching for. The online system offers objects of the likely entity types to the user as results of the search query.Type: ApplicationFiled: June 28, 2017Publication date: January 3, 2019Inventors: Guillaume Kempf, Marc Brette, Naren M. Chittar, Anuprit Kale, Yasaman Mohsenin, Pranshu Sharma