Abstract: A method includes receiving a call from communication device associated with a caller. The call is directed to a second communication device associated with a callee. The method includes determining whether a caller profile associated with the caller is available. The method includes searching at least two networks in response to determining that the caller profile is not available. The method includes creating the caller profile based on the search of the at least two networks and populating a caller identification portal with at least one of a plurality identification characteristics included in the caller profile.

Abstract: The present disclosure is directed to a method and system for automatic triggering network management (NM) control for Voice-Over-IP (VoIP) border elements (BE). The method detects call storm events by monitoring blocked call error messages and maintaining counts according to telephone number based control strings, and controls call storm events by limiting the admitted call rate for calls matching a control string according to an adaptive leaky bucket control. The control drain rate is updated periodically based on a calculated successful call rate and is set to somewhat exceed the successful rate. A control is automatically removed when no blocked calls are observed for a specific number of consecutive windows.

Abstract: A biometric authentication system is disclosed that provides a trusted third party biometric authentication capability for independent confirmation of identity of parties. A repository of biometric templates for registered parties is disclosed that permit a biometric authenticator to perform independent authentication services for other parties by matching received biometric information against biometric information in the repository, or by providing requested biometric information.

Abstract: Systems and methods for calculating a relative temperature of a fiber-optic cable using bi-directional analysis traces with an optical time-domain reflectometer (“OTDR”). Analysis of bi-directional traces along a length of fiber-optic cable yields a scaled local backscatter coefficient of the fiber. Accordingly, an initial set of measurement data is collected at a first time interval and a base scaled local backscatter along a fiber is calculated. A subsequent set of measurement data is collected at a second time interval and a subsequent scaled local backscatter along the fiber is calculated. The exemplary systems and methods described herein determines a change in scaled local backscatter as a function of a difference between the base scaled local backscatter and at least the subsequent scaled local scaled local backscatter along the fiber, and then determines a relative temperature variation of the fiber as a function of the change in scaled local backscatter.

Abstract: A method for detecting potential phishing URLs includes extracting a URL from a document, analyzing the URL context, and comparing the URL to stored trusted URLs and stored known phishing URLs. The URL context includes anchor text and surrounding content associated with the URL. The method further includes generating a phishing alert based on the comparing and the analyzing.

Abstract: Described herein are systems and methods for automating workflow of assigning jobs and tracking the process. The exemplary method comprises receiving job data for a plurality of jobs, assigning a current job to one of a plurality of users based on a business rule, sending the current job to the one of the users, and receiving further data for the current job. The exemplary system comprises a job tracking tool receiving job data for a plurality of jobs and assigning a current job to one of a plurality of users based on a business rule, a messaging system receiving the current job from the job tracking tool and forwarding the job to the user; and a work order system receiving the job via the messaging system if the user determines that the job data for the job is correct.

Abstract: A test system having a sub-system to sub-system bridge may be provided that utilizes the useful attributes of a plurality of circuit testing techniques, while reducing deficiencies associated with certain types of circuit testing. A bridged test system structure is utilized to facilitate circuit testing that is more effective and time efficient. The method analyzes performance data acquired by a first component for one or more circuits, and sends that performance data to a second test component. The second test component provides test signals to the circuits, using the performance date to enhance the use of the test signals, and also provides test response data for the circuits in response to the provided test signals.

Abstract: Methods, systems, and computer products for download notification including identifying content for download, requesting a download of the content to a device and requesting a notification related to the status of the download.

Abstract: Systems, methods and computer products for querying for an interactive assistant for communication over a network via the set-top box. Communications are initiated between a subscriber and an interactive assistant. A diagnostic data log is uploaded from the set-top box to the interactive assistant. Based on the communications between the subscriber an interactive assistant and the diagnostic data log, diagnostic protocols are executed within the set-top box to generate a diagnostic report. The interactive assistant provides feedback analytics via the set-top box based on the communications between the subscriber and the interactive assistant, the diagnostic data log and the diagnostic report. Firmware solutions are downloaded to the set-top box based on results from the diagnostic report.

Abstract: A quality of service for various classes of services for the transfer of electronic data packets is provided by establishing classes of packets for a customer and for assigning bandwidths to the classes for the customer. Accordingly, the amount of bandwidth for one type of service may vary from the bandwidth for another type of service over the same data connection. A device, such as an edge router of a network, may police the data packets being transferred by a customer to maintain the bandwidth being utilized by a given class of packets of the customer to within the assigned bandwidth for that class of the customer. The data packets may further be policed by core routers of the network may also to maintain the bandwidth being utilized by a given class of packets to within the assigned bandwidth for that class as specified by the service provider.

Abstract: A method includes receiving a notification that indicates that a call from a caller has been received at a remote network-based messaging system at a computer terminal. The computer terminal is connected to the remote network-based messaging system via a data connection. The method includes displaying a pop-up view at the computer terminal to notify a subscriber of the call. The pop-up view includes call screening options and an option to add information identifying the caller to an electronic address book that is not a call log. The method includes sending a request to intercept the call from the computer terminal to the remote network-based messaging system via the data connection and sending information that indicates a destination device from the computer terminal to the remote network based messaging system. The call is routed from the remote network-based messaging system to the destination device.

Abstract: In a telecommunication system having at least two communicants (i.e., a caller and a callee), a system and method are presented for collecting information associated with the geographical location of either of the communicants. In one embodiment, the approach entails receiving a geographical location corresponding to a public switched telephone network (PSTN) telephone number, and collecting geographical location information associated with the received geographical location.

Abstract: A method of packetizing digital information for packet-switched communications includes placing, at a transmitting device with memory and a processor, a most significant bit of a digital voice sample into a variable-length most significant bit packet having a high transmission priority for transmission over a packet-switched network in which a node receives the packet and independently determines how to route the packet. At the transmitting device, a least significant bit of the digital voice sample is placed into a variable-length least significant bit packet having a low transmission priority for transmission over the packet-switched network. Prioritization of packets as having a high transmission priority or low transmission priority is independent of content characteristics of digital voice samples with elements contained therein.

Abstract: A system includes a converter to receive a receiving a satellite signal at first transport frequencies and to convert the satellite signal to second transport frequencies and a processor. The processor removes a radio frequency portion from the satellite signal without altering a sequence of media contents of a moving picture experts group portion of the satellite signal and without altering a quality of the media contents of the moving picture experts group portion. The processor determines whether the media contents include an error and corrects the error in the moving picture experts group portion with error correction data of the satellite signal. The processor encrypts the media contents to produce an encrypted digital moving picture experts group transport stream signal. The processor also sends the encrypted digital moving picture experts group transport stream signal to a modulator.

Abstract: A computer-readable storage device stores instructions that, when executed by a processor, cause the processor to perform operations including prompting a caller during a call for an order identifier. The order identifier identifies a pending order. The operations also include prompting the caller to provide a reason for the call. The operations further include transferring the call to an automated check order status system in response to receiving an indication that the reason for the call is to obtain an order status associated with the pending order. The operations also include, in response to receiving an indication that the order status is not locatable, automatically transferring the call to a customer service agent.

Abstract: In a particular embodiment, a method includes presenting, at a first communication device, first location information after an incoming communication is answered. The first location information corresponds to a first location of the first communication device. The method further includes presenting updated first location information, at the first communication device, prior to the incoming communication being terminated.

Abstract: A particular method includes receiving, at a device, an identifier of a set top box. The method also includes determining, at the device, based on the identifier of the set top box, whether the set top box is capable of supporting a high-definition television service or a digital video recording service. The method further includes selectively sending a power-up event to a service provider based on determining whether the capabilities of the set top box match a pending order.

Abstract: Systems, methods, and computer program products are for estimating crowd size at a location. An exemplary method includes determining, at a crowd size analyzer, a number of wireless service users at the location, and estimating, at the crowd size analyzer, a total number of people at the location based upon the number of wireless service users determined to be at the location.

Abstract: A method and system for determining whether an IP address is part of a bot-network are provided. The IP-address-aggregate associated with the IP address of an e-mail sender is determined. The IP-address-aggregate is associated with an IP-address-aggregate-category based on the current SMTP traffic characteristics of the IP-address-aggregate and the known SMTP traffic characteristics of an IP-address-aggregate-category. A bot-likelihood score of the IP-address-aggregate-category is then associated with IP-address-aggregate. IP-address-aggregate-categories can be established based on historical SMTP traffic characteristics of the IP-address-aggregates. The IP-address-aggregates are grouped based on SMTP characteristics, and the IP-address-aggregate-categories are defined based on a selection of IP-address-aggregates with similar SMTP traffic characteristics that are diagnostic of spam bots vs. non-botnet-controllers spammers.

Abstract: Methods, systems, and computer-readable media provide for facility integrity testing. According to embodiments, a method for populating a watch list with circuits of a communications network to be monitored for repeat failures is provided. According to the method, a trouble ticket associated with one of the circuits and a trouble code and analysis code (TC/AC) combination associated with the trouble ticket is retrieved. Whether the trouble ticket meets a watch list criterion is determined. In response to determining that the trouble ticket meets the watch list criterion, the trouble ticket and the TC/AC combination are added to the watch list.