Abstract: A communications system provides customized messages based on presence and preference information by collecting presence information and preference information on a plurality of subscribers. The presence information includes information on the availability of a subscriber, while the preference information includes policies for different priority levels of callers. In response to unavailability of a called subscriber for a communication session, the communications manager transmits a customized response to the caller that is generated based on the presence information and the preference information of the called subscriber.

Abstract: A multi-functional communications log maintains communication session information pertaining to attempted communication sessions with a user. The multi-functional communications log interfaces with a communications manager to detect a user-initiated communications log event and automatically and temporarily subscribe the user to receive presence information of presentities associated with the attempted communication sessions. The attempted communication sessions include voice communication sessions, text communication sessions and multimedia communication sessions.

Abstract: Automatic subscription to presence services is achieved using a communications manager within a presence system. The communications manager is capable of detecting the occurrence of an event associated with at least one of a presentity and a watcher. The communications manager automatically subscribes or unsubscribes the watcher to receive presence information of the presentity in response to detection of the event.

Abstract: A presence server is described herein that implements a method which processes and integrates a presence watcher's communication preferences and a presentity's communication preferences and then distributes the integrated communication preferences along with the presentity's presence information so that the presence watcher can use this information to make a decision on how to contact the presentity. In this way, the presence watcher can achieve promoted communication satisfaction because they know now if they can contact the presentity using their preferred language/device (media type)/security mode (protocol). This enhancement of the communication satisfaction is possible because the integrated communication preferences provided to a presence watcher reflects not only the presentity's communication preferences but also the presence watcher's communication preferences.

Abstract: A system and method are described herein that includes a presence server which is capable of notifying a watcher about a location of a person using a rich presence element in accordance with security and privacy rules specified by the person. In the preferred embodiment, the system uses a read/write RFID tag and RFID reader as well as a presence server to collect, store and distribute location information as a presence element to the watcher. To accomplish this, the user data and program carrying capability of the read/write RFID tag is used to push to the presence server not only location information but also policies and rules established by the user to control the distribution of the location information as a presence element to watchers. The location policy rules can be made and controlled by the user and/or a third party.

Abstract: System and method for indicating network quality of service capability as a presence attribute of an end-user are described. One embodiment is an access network for providing quality of service (“QoS”) information of the access network. The access network comprises an Application Quality of Service (“AQS”) device that controls QoS parameters for the access network; a presence server that develops a QoS attribute of an end-user of the access network by collecting QoS attributes of the access network from the AQS device and collecting QoS attributes of an end-user device; and a Session Initiation Protocol (“SIP”) server that communicates with the presence server to collect the QoS attribute of the end-user and communicates the QoS attribute to an edge router of another access network.

Abstract: A system for providing customer assistance to Internet users is provided by the present invention. The invention includes an online customer support server that connects a group of customer support representatives to user of a web site to provide real time customer support. An enterprise server collects presence information from the customer support server regarding the current availability of the customer support representatives, wherein the presence information is updated at regular, specified intervals by means of SIP Publish messages. A web server provides content to the web site, which includes the presence information provided by the enterprise server, allowing online users to see in the current availability of real time customer support. If customer support representatives are not currently available, the invention provides an approximate waiting time. In one embodiment, customers may specifically request service representatives that possess a specific skill set.

Abstract: A communication device is described herein that is capable of enabling a user to select whether they want to use voice communications, text communications or voice/text communications to communicate with a remote communication device used by a person or an automated phone service. Also described herein are methods for making and using the communication device.

Abstract: Method and apparatus for implementing multi-time scale adaptive routing in an IP network are described. One embodiment is a packet router that supports multi-time scale resource management. The packet router comprises a management agent that manages differentiated services policy information database operable to store policies on forwarding packets in the packet router; a resource server system that controls forwarding of packets in the packet router based on adaptive selections of policies from the policy information database; a flow measurement system that monitors packet flows through the packet router and generates statistic reports which affect the resource server systems selection of control; and a hardware forwarding engine that receives and forwards packets in response to the resource server system controls.

Abstract: A protective control apparatus and method is disclosed for protecting the operation of a power device upon detection of an internal fault condition. The power device has a circuit breaker for connecting the power device to a power supply. The protective control apparatus comprises a current measuring unit operatively connected to the power device for measuring currents within the power device and a protective relay processing unit connected to the current measuring unit for receiving the measured currents and connected to the circuit breaker for providing a control signal thereto. The protective relay processing unit performs a multi-resolution analysis of the measured currents preferably using Wavelet Packet Transform decomposition, to detect the internal fault condition, and upon detection of the internal fault condition, provides a control signal to disable the circuit breaker.

Abstract: A network monitoring system (10) for monitoring a network along which network traffic flows in a form of packets. The system comprises circuitry (36, 42) for receiving a packet communicated along the network and for determining whether the received packet satisfies a set of conditions. The system further comprises circuitry (36/30, 46), responsive to a determination that the received packet satisfies the set, for determining a measure, wherein the measure is determined over a defined time interval and comprises a ratio of packet arrival variance and a mean of packets arriving during the time interval and for comparing the measure to a threshold. Lastly, the system comprises circuitry (36, 52), responsive to the measure exceeding the threshold, for adjusting network resources.